Warehouse Manager (Hyundai Retail Parts Distribution Centre) at Motus Holdings Limited

Specific Role Responsibilities

Process

• Contribute to the development of the appropriate strategy and set targets within area of accountability.
• Define standard operating procedures (SOPs).
• Implement and manage end-to-end processes.
• Manage operational risk and risk mitigation initiatives.
• Monitor and report on progress against operational plans and adjust where required.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Resolve problems by applying the necessary discretion and guidelines.
• Conduct daily perpetual stock takes, identify and investigate discrepancies and update system as required.
• Develop, implement and control mechanisms to safeguard assets and warehouse stock in line with
• organisational and M/Importer policies and procedures.
• Manage all operational risk and risk mitigation initiatives.
• Manage and monitor warehouse stock levels and stock accessibility in order to ensure stock availability for sales.
• Manage returns for credit on a daily basis.
• Manage supplier relationships to measure performance, quality assurance and agreed delivery timeframes to ensure availability of warehouse stock.

Finance

• Manage financial activities in line with approved policies and procedures.
• Manage, monitor and report on budget variances and provide solutions.

Client

• Build sustainable relationships with customers that contribute to a culture of customer service excellence.
• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Plan, manage and monitor processes to ensure customer service excellence.
• Ensure the timely availability of parts, products and accessories, to enhance satisfaction and retention of customers.

People

• Create an engaging, enabling and productive work climate aligned to the employee value proposition.
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Monitor and positively influence and manage change, and offer operational support where required.
• Own and live up to company values.
• Ensure staff have adequate technical knowledge and skills.
• Manage the utilisation of staff in a proactive and efficient manner.

Qualifications and Experience

• 3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience
• Computer literacy