Vacancies at Vodafone Global Enterprise

Role Purpose

• Responsible for commercial deal structuring for carrier services (international voice)
• Responsible for Sales
• Review and approval of the P&L process
• Responsible for ensuring all commercial contracts are in place and processed
• Responsible for developing and maintaining the African pricing models
• Responsible for delivering pricing and margin
• Responsible for managing costs of termination
• Responsible for maintaining quality of voice calls
• Accountable to all Vodacom Group Opcos for reporting on routing, quality, pricing
• Lead a team of professionals

Your Responsibilities Will Include

• Provide high touch and strategic customers with dedicated support
• Drive Sales and manage account managers and commercial team
• Manage the Commercial Operations Strategy for the Carrier Voice team
• Oversee that customer contracts are correctly managed and monitored
• Ensure customer contracts are in place and are in accordance with company policy
• Ensure customer pricing is competitive and accurate
• Increase the number of key interconnects with African operators
• Provide holistic commercial evaluation of deals
• Monitor and track performance against the set targets
• Work is non-routine and very complex environment across lines of business at times to orchestrate cross line of business solutions to our customers

The Ideal Candidate For This Role Will Have

Must have technical/professional qualifications:

• Matric / Grade 12 - essential
• Completed a relevant business 3 year Degree – essential
• 10 -12 years experience in Carrier Services in a Telco, with specific experience in International Voice
• 5yr Leadership/Management/Supervisory experience

Core Competencies, Knowledge, And Experience

• Transit revenue
• International Termination Rate revenue
• Reduced costs of termination for transit and outbound retail calls
• MS Office (Microsoft Outlook, MS Word, Excel, Power Point)
• Understanding of International voice Pricing
• Understanding of international voice trading/deal management
• Relevant systems/platforms knowledge
• Understanding of management of voice bypass tools
• Understanding of Telecommunications Industry
• Good business/commercial acumen
• Customer management capabilities

Closing date for Applications: 20 October 2022

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Role Purpose

• Responsible for commercial deal structuring for carrier services (international voice)
• Responsible for Sales
• Review and approval of the P&L process
• Responsible for ensuring all commercial contracts are in place and processed
• Responsible for developing and maintaining the African pricing models
• Responsible for delivering pricing and margin
• Responsible for managing costs of termination
• Responsible for maintaining quality of voice calls
• Accountable to all Vodacom Group Opcos for reporting on routing, quality, pricing
• Lead a team of professionals

Your Responsibilities Will Include

• Provide high touch and strategic customers with dedicated support
• Drive Sales and manage account managers and commercial team
• Manage the Commercial Operations Strategy for the Carrier Voice team
• Oversee that customer contracts are correctly managed and monitored
• Ensure customer contracts are in place and are in accordance with company policy
• Ensure customer pricing is competitive and accurate
• Increase the number of key interconnects with African operators
• Provide holistic commercial evaluation of deals
• Monitor and track performance against the set targets
• Work is non-routine and very complex environment across lines of business at times to orchestrate cross line of business solutions to our customers

The Ideal Candidate For This Role Will Have

Must have technical/professional qualifications:

• Matric / Grade 12 - essential
• Completed a relevant business 3 year Degree – essential
• 10 -12 years experience in Carrier Services in a Telco, with specific experience in International Voice
• 5yr Leadership/Management/Supervisory experience

Core Competencies, Knowledge, And Experience

• Transit revenue
• International Termination Rate revenue
• Reduced costs of termination for transit and outbound retail calls
• MS Office (Microsoft Outlook, MS Word, Excel, Power Point)
• Understanding of International voice Pricing
• Understanding of international voice trading/deal management
• Relevant systems/platforms knowledge
• Understanding of management of voice bypass tools
• Understanding of Telecommunications Industry
• Good business/commercial acumen
• Customer management capabilities

Closing date for Applications: 20 October 2022

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This role is responsible for identifying risks, dependencies, and impediments, leading the team and business in finding a solution, coordinating with other teams and functional partners, and actively escalating when needed to ensure resolution

• This role is responsible for keeping a pulse on needs and insights from stakeholders and other initiatives, regularly communicating status, changes in direction, and relevant metrics to avoid misalignment and roadblocks
• Key Accountabilities And Decision Ownership
• Your responsibilities will include the following:
• Support the Product Owner in ensuring right-sized story writing, aligning priorities, and planning sprint iterations
• Coach team members on Agile methods and technical practices (e.g., CI/CD, TDD, etc.)
• Track and manage risks and issues of the delivery team
• Track and report on status of all team members and the delivery
• Facilitating key agile ceremonies, such as daily stand-ups, demos, and retrospectives
• Monitor and optimize agile processes and practices
• Promote continuous improvement through retrospectives and team learning
• Coordinate with other delivery teams, stakeholders, and partners to manage risks, interdependencies, and impediments to the team
• Key Performance Indicators
• Number of new/updated features released per quarter
• % of users of new features by channel
• Release frequency and yield
• Productivity improvement/velocity

You Will Need The Following

• Core competencies, knowledge, and experience:
• Is a role model for best practices in Agile process execution, motivating other team members to do the same.
• Ability to continue to monitor, learn, and implement industry best practices from the agile community
• Natural "servant" leader, with strong ability to coach and develop others, an inherent entrepreneurial spirit, and focuses on ever-improving team dynamics and performance
• Viewed by the wider organization as an effective and consistent collaborator, influencer, and negotiator, able to highlight internal and external dependencies and break down complex blockers
• Excellent stakeholder management and communications skills, with the ability to inspire, influence, and update delivery teams and senior executives
• Excellent facilitation, organization, and problem-solving skills, helping the team manage conflicts, challenges, escalating only when team processes have failed
• Comfortable with ambiguity and working in fluid, fast-changing environments under pressure
• Good understanding of traditional project management practices
• Good understanding of the business capability/user journey, wider organizational goals, and desired product business outcomes
• Understanding of both the current Telecommunications and digital services market and emerging business and technology trends
• Agile software development environment and methods such as Scrum, SAFe, Kanban, XP. LSD, and FDD
• Agile ceremonies, tools. and artefacts, e.g., retrospectives, demos, increment planning, information radiators
• User story definition and team backlog management

Must Have Technical / Professional Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or another related field
• A total of at least three to five years relevant experience of which at least three years needs to be as a Scrum Master or Product Owner with agile teams
• Experience In Designing And Delivering Complex Digital Capabilities
• Experience leading teams using agile methodologies in large-scale teams
• SAFe Certified Scrum Master, Certified Agile coach, Certified Scrum Master (CSM), Professional Scrum Master (PSM) or similar
• Experience working with agile methodologies, such as Scrum, Kanban, XP, TDD, and BDD
• JIRA/Confluence, MS Project, Or Equivalent Experience Preferred

Advantageous technical / professional experience and training:

• A total of at least one to two years working experience in business analysis.
• Working experience using three or more development languages or tools such as UiPath, LUIS Azure Chatbot, C, C++, C#, Python, Visual Basic, Java, SQL.
• PowerBI training.
• UiPath business Analysis or Developer training or qualification.

Closing date for Applications: 26 October 2022.

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Role Purpose

The Vodapay Partner Support Manager role is based within the Commercial Operations business unit.

This role focusses on executing service excellence through Partners, that enables customers to have an easy and enjoyable experience via the Contact Centre, Digital, Email and or but not limited to Chat services. To manage day to day activities at outsourced operations for the Vodapay Contact Centre and to execute our IA strategy in VodaPay by supporting the utilisation of robotics to fully or partially automate processes and ensuring that new automated journeys are streamlined to support great customer experiences. This role requires a passion for the customer, strong execution, strong digital skills, delivery capability and the operational expertise to manage partners across geographies, locations and touch points. Commercial competency and planning cross-functional team activity is critical to the role.

Your Responsibilities Will Inlcude

• To build and maintain optimal relationships with key stakeholders within internal environment and Outsourced portfolio.
• To manage day to day activities at outsourced operations, and be integrated into the Vodacom Financial Services and Digital work streams.
• To manage outsource contracts and ensure service delivery in line with Vodacom’s stringent standards.
• To establish benchmarks and support outsourced operations to achieve targets.
• To establish and maintain a culture of continuous improvement to continually improve our service offering to our customers through digital technologies and platforms.
• To practice Financial prudence and structure operations to achieve efficiencies.
• Pro-actively audit environments to ensure operational discipline.
• To conduct outsource vendor negotiation.
• Ensure Management and administration of budgets for Contracts.
• Assist with operationalising new lines of digital support centres.
• Act as an escalation point within VodaPay to actively champion and drive fixes upstream within VodaPay that impact your ability to create the frictionless experience for VodaPay Customers through digital platforms.
• Act as an escalation point to senior stakeholders within your environment to actively champion and ensure that you drive and deliver on downstream fixes within your business to create a frictionless experience for Vodacom Customers.
• Engage and Manage Change Requests (CR) across three elements: New CR’s , Renewed CR’s or end of life CR’s.
• Support Proof of Value Initiatives.
• Perform Health Checks to ensure that as a partner your service commitments are being delivered as agreed within the SOW and Commercial documents, where there is a deviation he will initiate a partner improvement plan that is signed off with committed actions and dates to redress non- performance or slippage.
• Actively drive customer advocacy.

Ideally You Should Possess The Following

• Matric/Grade 12 is essential.
• Relevant 3yr Degree/Diploma.
• Minimum Of 5-8 Years Call Centre Experience Is Essential.
• At least 2 years must be of Contract Management and 2 years Call Centre Outsourcing Experience is essential.
• Transforming existing business capability from a traditional business model into a digital framework.
• Leadership , management and supervisory experience.
• Project management.
• Digital product management.
• High Knowledge of the Call Centres is essential.
• Knowledge of Customer Service is essential.
• Knowledge of Outsourcing principles is essential.
• Knowledge of Contract management is essential.
• Knowledge of Budget management is essential
• Conflict Management Skills Are Essential.
• Excellent Communication (Written & Verbal) Skills are essential.
• Strong business acumen with in-depth understanding of the contribution of the domain to the wider digital business strategy
• Excellent collaboration and stakeholder management skills across the business and technical domain.
• Understanding of telecommunications, financial services, digital services market and emerging business trends.

Closing date for Applications: 26 October 2022.

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Role Purpose

• To ensure that a clear and consistent account management strategy is in place, with a view to create a clear focus for the enterprise segment and ensure that the portfolio management exceeds guidelines for each account.

Sales Operations

Your responsibilities will include:

• To retain existing accounts as well as leverage off existing corporate customers who have a need for enterprise mobile and converged solutions. To provide input into commercial negotiations for purposes of concluding master agreements. To retain and grow the regional customer base of enterprise mobile, IoT and converged solutions in the private and government sectors. To manage direct sales teams and indirect sales partners to achieve regional sales and revenue KPIs in all channels/segments/industry verticals.

Channel Development And Sales Revenue Growth

• To increase the sales of converged solutions in the existing mobile base. To increase the regional market share of customers by acquiring new customers in every segment. To support product-specific growth objectives in the region.

Service Operations

• Manage presales and post-sales operations by ensuring quality solutions are produced by the solutions architecture team with minimal errors. To deliver solutions through efficient management of the WIP through the regional/national project office. Drive all regional marketing events and VB presence across media. To manage after-sales support and SR management for mobile, fixed, and IoT solutions through the regional/national VB COPS team

Stakeholder & Relationship Management

• To manage relationships with franchisees, dealers, resellers, provincial stakeholders and customers with the objective of increasing sales and maintaining the brand position in the market. Collaborate with the regional CBU and Technology Exco members to ensure Vodacom's Business strategy is delivered on and synchronized with the consumer and technology annual plans.

People Management

• Develop and Manage the team of Sales and operations professionals as well as expand the partner program _

The Ideal Candidate For This Role Will Have

• Must have technical/professional qualifications:
• Matric essential
• A relevant 3 year Bachelor's degree (NQF level 6) or any other equivalent Tertiary qualification - essential
• Minimum 8 - 10 years of relevant experience - essential
• A minimum of 4 years of proven experience in Senior Management - is essential.
• Working experience in the telecoms environment (advantageous)
• Core Competencies, Knowledge And Experience
• Understanding of the SA telecommunication landscape
• Understanding of Companies customer requirements
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of SA business landscape
• Understanding of the Value Chain Analysis with regards to various customer businesses.

Closing date for Applications: 19 October 2022.