Current Job Vacancies at Motus Holdings Limited

Job Outputs:

• Manage team to meet KPI’s, including but not limited to achievement of collection targets.
• Manage daily queries with internal & external customers and relevant stakeholders.
• Monitor and manage all customer communications to ensure effective and professional standards are maintained.
• Monitor and manage all customer feedback to ensure positive CSI is maintained.
• Monthly book reviews and performance reviews with team members.
• Approve authorization from banks for credit card transactions.
• Ensure daily recons are reviewed and managed within the guidelines set out by standard operating procedures.
• Provide support and assistance to staff to resolve problems effectively and without delay.
• Ensure daily, weekly, monthly reports are compiled and submitted timeously.

Qualifications and Experience

Minimum Experience:

• Minimum 3-5 years relevant senior debtors/credit control experience.
• 3+ years experience in a supervisory capacity.
• Experience in the car rental industry is a necessity.

Minimum Education:

• Matric
• Tertiary qualification in Credit Management or Finance (NQF5+).

Minimum Requirements:

• A Code 08 unendorsed drivers’ license.
• Developed proficiency in MS Excel/Word/Outlook.
• Industry legislative compliance knowledge e.g. relevant application of NCA etc.

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Specific Role Responsibilities

• To carry out diagnostic work and to implement the relevant actions required in terms of servicing / repairing vehicles.
• To take steps to ensure the servicing of vehicles remains within the targeted percentages of the manufacturers' time.
• To discuss matters with the service advisors and customers as required and to provide concrete explanations.
• To ensure standards are maintained with vehicle care and safety whilst performing functions.
• To ensure vehicles are returned to the customer after service in a neat and clean condition.
• To adhere to Motus as well as OEM policies, procedures, and expectations.
• To recommend purchases of capital equipment if need be.
• To complete all forms and documentation as required and to draft relevant reports if need be.
• To mentor apprentices, sign off logbooks and evaluate their technical ability.
• Ensure effective communication with staff, across departments, with customers and service providers.
• Willingness to participate in marketing campaigns when required.

Qualifications and Experience

• Valid Trade certificate as technician – essential.
• Valid unendorsed drivers’ license.
• 2 - 3 Year technician experience within the automotive industry.
• Proven track record for “Fix right first-time.”
• The following qualifications / experience will be advantageous:
• OEM recognized certifications and OEM experience as technician.
• Health and safety related

Skills and Personal Attributes

• Mechanical insight.
• Problem solving and motor vehicle fault finding skills.
• Meticulous
• A strong team player yet still able to work independently with minimal supervision.
• Customer orientated.
• Fast decision making and action orientated.
• Knowledge of relevant OEM operating programs.
• Sound communication and writing skills to accurately record findings and work on job cards.
• Basic computer skills.

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Job Outputs:

• Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
• Making, amending, cancelling and monitoring reservations as required.
• Provide excellent customer service, effectively assisting with customer queries.
• Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
• Responsible for the security and quality control of vehicles and other company property.
• Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
• Adherence to good housekeeping and general cleanliness standards for branch environment.
• Other duties on request.

Qualifications and Experience

Minimum Experience:

• Minimum of 2 year front office/ customer service experience.

Minimum Qualification:

• NQF level 4 (Matric or equivalent)

Minimum Requirements:

• Code 8 driver’s license – must have at least 1 years driving experience.
• Computer literate

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Job Outputs:

• Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
• Making, amending, cancelling and monitoring reservations as required.
• Provide excellent customer service, effectively assisting with customer queries.
• Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
• Responsible for the security and quality control of vehicles and other company property.
• Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
• Adherence to good housekeeping and general cleanliness standards for branch environment.
• Other duties on request.

Qualifications and Experience

Minimum Experience:

• Minimum of 2 year front office/ customer service experience.

Minimum Qualification:

• NQF level 4 (Matric or equivalent)

Minimum Requirements:

• Code 8 driver’s license – must have at least 1 years driving experience.
• Computer literate

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Job Outputs:

• Receive and invoice damage and theft claims according to Terms and Conditions pertaining to rental
• Control and effectively manage the amount of un-invoiced claims through invoicing and within prescribed timelines
• Maintenance of claims by ensuring claim completeness before invoicing
• Report on claims related trends and analyzing claims data
• Extract claims reports from Operational core system
• Manage daily reports requested by Management, following up on areas where gaps exist or feedback is required.
• Invoice claims within a reasonable time based on merit and documentation provided
• Invoice claims for rentals, staff, third parties, agencies and external ferriers (outsourced labour companies)
• Manage vehicle write offs and stolen/ hijacked vehicles
• Communicate with branches on outstanding documents and any related disputes/ queries
• Managing adherence to document scanning and storage within specified timeframes
• Assist the Claims Manager with specific duties.
• Identification, understanding and invoicing of claims merits, also where a third party is involved
• Identification, understanding and invoicing of breach related claims, as well as breach claims reporting to Breach committee.

Qualifications and Experience

Minimum Experience

• 2 years car rental and/or claims administrator experience

Minimum Qualification

• NQF level 4 (Matric or equivalent) 

Preferred Qualification

• NQF level 5

Minimum Requirements

• Computer literate with an intermediate level of comfort with Microsoft Excel, Word, Outlook, Impress and OnBase.
• A valid, unendorsed drivers’ license.

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Generic Job Outputs

• Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership. 
• Maximize second gross profit. 
• Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements. 
• Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
• Conduct financial needs analyses and provide associated sales of value-added finance and insurance products. 
• Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes. 
• Provide specialized need analysis & financial and insurance advice and support to clients 
• Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership 
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base. 
• Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
• Customer service and sale management.

Knowledge of the NCA, CRA, FAIS, FICA..

Qualifications and Experience    

Minimum Experience

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

Minimum Qualification

• Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits

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Specific Role Responsibilities

• Extensive / hands-on diary management and co-ordination of meetings and executive programs
• Preparing for meetings and ensuring all relevant documents and reports are provided to the Executive in advance
• Keeping of minutes and ensuring action points are monitored and addressed (EXCO and Board Meetings)
• Collating data and preparing PowerPoint presentations for EXCO and Board Meetings. Distribution of EXCO/Board packs, Agendas & Minutes to Executive members & Board members timeously
• Arrange flights, accommodation and car hire efficiently
• Composing letters, emails/staff communications, meeting materials and other internal/external correspondence
• Preparing boardrooms/meeting rooms when necessary and attend to refreshments and equipment requirements. Managing venue bookings for the EXCO and General Boardrooms 
• Office management i.e. ordering stationery, office supplies, and consumables
• Working in conjunction with the Facilities Manager on building maintenance/repairs and housekeeping
• Upkeeping and maintaining the office in a neat/tidy manner
• Extensive desktop research
• Attend to general secretarial/administrative duties such as printing, filing, scanning, binding documents and arrange payment of invoices
• Scrutinize, proofread, amend, and compare agreements. Keeping records of and ensuring all signed Agreements are filed on the Legal Drive
• Drafting charts/ organograms, company flow charts, and putting together presentations
• Sending out invitations, receiving guests, and serving refreshments for meetings
• Liaising with Executives, Assistants and management team members in a professional and competent manner
• Managing and submitting expense claims, credit card expenses
• If need be, logging calls, following up on matters, and attending to queries i.e. computer & I.T problems, and the like
• Any day-to-day tasks and assistance required
• Any secretarial requirements as deem necessary by the Managing Director  

Qualifications and Experience

• Matric
• Secretarial Diploma / Certificate could be beneficial (not essential)
• Extensive personal assistant experience preferably at an Executive Level

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MAIN JOB FUNCTIONS5.

Staff:

• To ensure staff are trained to enable high levels of quality and efficiency.
• To ensure jobs are fairly and correctly allocated to technicians and mechanics.
• To supervise tests and ensure correct use of equipment and document security. To ensure all job sheets are correctly written up and forwarded to the cost office for pricing.

Security:

• Ensure customers' property is secure.
• Ensure all materials and parts drawn from the Parts Department are accounted for.
• Ensure all equipment and documentation is accounted for.
• To ensure all warranty work, documentation and materials are accounted for.

Administration:

• To ensure progress of jobs through the workshop.
• To authorise consumable and internal parts requisitions.
• To authorise any non-productive time spent on vehicles or in the workshop.
• To ensure health and safety procedures are observed and maintained at all times.
• To circulate new and up-to-date manuals and literature for new vehicles or techniques..

Qualifications and Experience

• Qualified Technician - 2-3 years experience as a Workshop Foreman.

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Key Duties And Responsibilities

• Repair and service vehicles according to specific or franchise specifications
• Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
• Report to Foreman / Service Advisor promptly on any additional work required
• Obtain authorisation prior to carrying out additional work
• Obtain technical information from Foreman / Master Technician on problem jobs
• Adhere to Motus workshop policies and procedures
• Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
• Ensure that all oils and consumables used are recorded on the job card
• Ensure that worked hours are clocked correctly
• Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
• Do not leave keys in an unattended vehicle
• Ensure that work bay is kept safe, clean and tidy
• Report any faulty / broken equipment to the Foreman / Workshop Manager
• Ensure that special tools and equipment are used according to safety regulations and specifications
• Ensure that hand tools set conforms to Motus standard
• Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
• Reasonable requests by Management outside your job description will be performed from time to time

 Qualifications and Experience

• Qualified petrol/diesel Technician.