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We provide funeral, life, savings and retirement products and services to South Africans from every walk of life. In everything we do, we aim to reward the trust that our clients have placed in us. We keep our promises to our stakeholders, and we are always there for our clients when it matters most
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Description
Main Outputs and Responsibilities for this position:
Monitor and control server hardware and software
- Determine server needs by function
- Propose hardware specifications
- Set up and test server
- Implement on live network
- Monitor and maintain server
- Monitor server resources
- Patch management
Manage problems
- Monitor release management regarding changes
- Provide final line of support in respect of problem management on servers and for technical team
- Report to management on incidents & problems
- Escalate unresolved problems to vendors
- Assist vendors with the resolution
Provide reports
- Submit management reports on a monthly basis
- Submit back-up reports daily and monthly
- Submit replication and test failover reports monthly
Provide 3rd line support for users
- Troubleshooting
- Repairs & maintenance of hardware & peripherals
Maintain Active Directory
- Create new user profiles and distribution groups
- Update existing user profiles and edit distribution groups
- Maintain group policy for the domain
- Maintain Active Directory site and services
- Maintain DNS
- Maintain DHCP
Perform Back-ups
- Validate if back-ups were successful on a daily basis
- Maintain back-ups systems
- Capacity Planning
- Back-up scheduling
Research and Testing
- Keep abreast with changes and updates of new technology
- Test new technology in a test environment
Cloud Infrastructure Management
- Manage Azure and AWS Services: Deploy and manage Azure and AWS resources, ensure optimal performance and cost-efficiency.
- Cloud Monitoring: Implement monitoring solutions to track the performance and availability of cloud services.
- Cloud Security: Ensure the security of cloud resources by implementing appropriate access controls and security measures.
- Disaster Recovery: Develop and maintain disaster recovery plans for cloud environments.
Requirements
Knowledge and Skills
- Formal Education
- National Diploma in Information Technology
Technical/Legal Certification
- VMWare Vsphere 8
- ITIL V3 Foundation
- MCSE 2016
- Exchange 2019
- Sharepoint 2019
- Office 365
- Azure
- AWS
Experience
- 6 years’ experience in an IT environment
- 5 years’ experience as a server administrator
- Driver’s license and own reliable transport essential
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Description
Market products and achieve sales target (TCF)
- Sell policies (in and out bound)
- Apply product knowledge
- Capture policy on system
- Attend to client queries
- Process amendments on policies
- Responsible for own policy retention
Fit and Proper Requirements
- Adhere and comply to FSB board notice in terms of FAIS
Requirements
Formal Education:
- Matric
- Call Centre Certificate
Technical/Legal Certification :
- RE 5 (Advantage)
- Registration as an Employee Representative (Advantage)
- Recognised qualification as per FSB (Advantage)
Experience:
- 1 Years’ Experience as a call centre agent (outbound)
- Insurance Industry
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Description
Main Purpose:
- To sell policies, recruit, develop and train representatives to achieve the set target
- To be developed into a Sales Manager when vacancies are available (Key Individual)
Requirements
Formal Education
- Matric
- Relevant Full Qualification as per the FSCA Board Notice
Technical/Legal Certification
- Registered as an Employee Representative (FSCA)
- Regulatory Examination Level 1: Representatives (RE5)
- Regulatory Examination Level 1: Key Individuals (RE1)
- Class of Business: Long Term Insurance & Investment (Advantage)
- Updated CPD points
Experience
- 2 Years’ Experience in the Insurance Industry
- Experience in Category A, B1, B2, C and Retail Benefits
- Fit and Proper Rep for all Tier 1 products
- Fit and Proper Rep for all Tier 2 products
go to method of application »
Description
Main Purpose:
- To sell policies, recruit, develop and train representatives to achieve the set target
- To be developed into a Sales Manager when vacancies are available (Key Individual)
Requirements
Formal Education
- Matric
- Relevant Full Qualification as per the FSCA Board Notice
Technical/Legal Certification
- Registered as an Employee Representative (FSCA)
- Regulatory Examination Level 1: Representatives (RE5)
- Regulatory Examination Level 1: Key Individuals (RE1)
- Class of Business: Long Term Insurance & Investment (Advantage)
- Updated CPD points
Experience
- 2 Years’ Experience in the Insurance Industry
- Experience in Category A, B1, B2, C and Retail Benefits
- Fit and Proper Rep for all Tier 1 products
- Fit and Proper Rep for all Tier 2 products
go to method of application »
Description
Duties & Responsibilities:
Leadership
- Lead, mentor, and manage a team of QA engineers, fostering a collaborative and high-performance work environment.
- Provide coaching and guidance on automation best practices, helping team members improve their skills and knowledge.
- Lead, mentor, and develop the QA team, fostering a culture of continuous learning and improvement.
- Conduct performance evaluations, set clear objectives, and provide regular feedback to team members.
- Identify training needs and provide opportunities for professional growth and skill enhancements
- Manage the workload, schedule, and resource allocation of the QA team to ensure timely delivery of testing tasks and projects.
- Conduct regular performance reviews, set objectives, and identify professional development opportunities for team members.
- Prioritize the use of QA team members and other resources with the required skills and competencies for the achievement of business goals.
- Provides leadership in the recommended resolution and/or escalation of issues that may impact QA team deliverables.
- Ensures timeous delivery of QA team deliverables.
- Identify training needs and provide opportunities for professional growth and skill enhancements.
- Develop and build a community practice that supports a culture of learning and knowledge sharing and improvement opportunities.
- Ensure alignment to frameworks, practices, processes, risk management to minimize and prevent any audit findings in respect of the function and projects executed.
- Builds and maintains relationships with senior leadership and key stakeholders, and acts as a trusted advisor
Quality Assurance Processes:
- Create and maintain QA Framework.
- Management Reporting on QA Initiatives.
- Ensuring all QA practices, documentation and artefacts delivered are at an industry and organizational standard.
- Oversee the end-to-end QA process, including test planning, execution, defect tracking, and reporting.
- Define and implement QA metrics and KPIs to monitor and report on the quality and effectiveness of testing efforts.
- Drive continuous improvement initiatives within the QA department, identifying areas for process optimization and automation.
- Ensure compliance with industry standards, best practices, and regulatory requirements in all QA activities.
- Lead the design, development, and maintenance of robust, scalable, and efficient automated test frameworks.
- Identify opportunities for automation within the testing process and drive the adoption of automation tools and practices across the QA team.
- Evaluate, select, and implement appropriate automation tools and technologies to enhance testing efficiency.
Stakeholder Management
- Collaborate with stakeholders to improve QA team delivery.
- Provide feedback to Senior Management as required.
- Share lessons learned and best practices across various initiatives.
- Engage with vendors and suppliers for the planning, designing and implementation of information services applications
- Act as the primary escalation point of contact for all QA-related activities.
- Work closely with project managers, development manager and development teams to ensure that quality is built into the product from the beginning.
- Collaborate with operations teams to ensure the smooth deployment of automated tests.
- Facilitate cross-functional communication and collaboration to align QA efforts with overall project goals.
Requirements
Formal Education:
- Bachelor’s degree/Diploma in computer science, Software Engineering, or a related field
- Certification in QA or test automation (e.g., ISTQB, Certified Agile Tester).
- Certificate in Automation Testing.
Experience:
- Minimum 10 years of experience as a Software Tester.
- 2 – 3 years of direct management of a Quality Assurance team.
- Insurance experience will be an advantage
- Minimum 5 years experience in automated software testing.
- 3 years experience of having designed and implemented test frameworks and enhancing existing test processes
- 3 – 5 years experience on driving test strategy, detailed test plan, test cases design, test data management and full-cycle execution management.
- 3 years experience with cloud-based testing environments (e.g., AWS, Azure).
go to method of application »
Description
Main Purpose:
- To sell policies, recruit, develop and train representatives to achieve the set target
- To be developed into a Sales Manager when vacancies are available (Key Individual)
Requirements
Formal Education
- Matric
- Relevant Full Qualification as per the FSCA Board Notice
Technical/Legal Certification
- Registered as an Employee Representative (FSCA)
- Regulatory Examination Level 1: Representatives (RE5)
- Regulatory Examination Level 1: Key Individuals (RE1)
- Class of Business: Long Term Insurance & Investment (Advantage)
- Updated CPD points
Experience
- 2 Years’ Experience in the Insurance Industry
- Experience in Category A, B1, B2, C and Retail Benefits
- Fit and Proper Rep for all Tier 1 products
- Fit and Proper Rep for all Tier 2 products
go to method of application »
Description
Duties & Responsibilities:
Leadership
- Lead, mentor, and manage a team of project and program managers fostering a collaborative and high-performance work environment.
- Emphasis on lead by example in respect of values and staff coaching and development.
- Engage IT resource managers to ensure projects are adequately resourced.
- Track project/program budget by executing a high degree of financial discipline across the portfolio of projects.
- Prioritize the use of project managers for the achievement of successful delivery of projects.
- Provides leadership in the recommended resolution and/or escalation of issues that may impact project scope, schedule or budget.
- Identify and manage delivery risk control process, pursue issue and risk resolution and communicate status and escalations to senior management, business stakeholders and operational management
- Identify and understand issues, dependencies, and concerns; obtain and compare information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
- Develop and build a community practice that supports a culture of learning and knowledge sharing and improvement opportunities
Project Management
- Lead and maintain the implementation of project management processes, methods, tools, guidelines and standards to establish a stable framework that supports all project teams and stakeholders to improve the probability of successful project delivery.
- Co-ordinate, oversee and/or undertake impartial project reviews and health checks to ensure the overall delivery progress of projects, addressing actions and requirements arising from these reviews.
- Planning program and project management, including tracking deadlines, managing project conflicts, and working with resource managers to assign team members to various deliverables.
- Regularly review and evaluate opportunities to improve the program/project management and change management best practices to achieve higher maturity
Change Management
- Develop change management strategies to support project implementations, organizational transitions, and other initiatives.
- Apply a structured methodology to lead change management activities, including impact assessments, change readiness assessments, and stakeholder analysis.
- Identify potential risks and anticipated points of resistance and develop specific plans to mitigate or address concerns.
- Support communication efforts by designing and delivering communications related to change initiatives.
- Provide coaching and support to project managers, change agents, business leaders and managers to execute change implementation plans.
- Create and manage measurement systems to track adoption, utilization, and proficiency of individual changes.
Financial Management
- Track and report on project portfolio performance, providing a comprehensive, and prioritized view of all projects
- Monitor Project operational and capital expenses to ensure achievement of cost efficiency and acting to correct any adverse variances.
- Track project management documentation related to enhancements and ensured stakeholder approvals for enhancements.
Stakeholder Management
- Collaborate with stakeholders to improve program and project delivery.
- Monthly Management Reporting on Projects and Change management activities.
- Leads regular interactions with the project sponsor to inform, alert, negotiate and maintain a continuing good relationship and shared vision for the program outcome.
- Engage with vendors and suppliers to track overall progress on project initiatives, discuss issues and risk.
Requirements
Formal Education:
- Matric (Grade 12)
- Bachelor’s degree, Higher Certificate / Diploma in IT or relevant
- Project management certification e.g. PMP, CAPM, PRINCE 2, Safe Agile, SCRUM
- Change Management Certification.
- ITIL
Experience:
- 5 – 8 years’ experience in IT and/or Project Management.
- 1 - 2 years’ experience managing a group of Project Managers or Scrum Masters.
- 1 – 2 years managing change on projects.
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Description
Maintain and monitor Competence Register/FSCA register for employees
- Check representative applications and record on MSA/FSP 4.2
- Check that the correct information is populating on the Competence Register and FSCA rep register
- Ensure that there is alignment between Signify, Competence Register and FSCA rep register
- Fix or escalate discrepancy issues found on the registers
- Update representative profiles as required
Co-ordinate and administrate CoB learning interventions
- Draw a list from the Competence Register for registrations. Also liaise with MSSI regarding the representatives who must be registered
- Send registration requests to the respective external providers
- Import results and save certificates on Signify
- Update CoB database
- Monitor progress and liaise with the respective line managers of the people registered
- Follow up on people who haven’t completed their modules
- Submit monthly progress reports to line manager
- Draft monthly reports for ManCo
- Process invoices on OnBase and send POPs to the providers
Co-ordinate and administrate CPD learning interventions
- Liaise with providers regarding their CPD offerings
- Liaise with internal stakeholders regarding webinars to be selected for the respective cycle
- Draw a list from the Competence Register for registrations. Also liaise with MSSI regarding the representatives who must be registered
- Send registration requests to the respective external providers
- Import results and save certificates on Signify
- Update CPD database
- Monitor progress and liaise with the respective line managers of the people registered
- Follow up on people who haven’t completed their webinars
- Supply monthly progress reports to line manager
- Draft monthly reports for ManCo
- Process invoices on OnBase and send POPs to the providers
Monitor supervision and provide FAIS support to employees
- Check that all registration documents are received and completed correctly
- Evaluate DOFA reports to determine fit and proper status
- Put the employee representatives under supervision
- Evaluate DOFA reports to ensure people are registered under the correct subcategories
- Draft supervision agreements and development plans
- Coordinate and monitor completion of PST's on Signify
- Remove people from supervision once the supervision period is concluded
- Attend to issues on DigiSus and rectify accordingly or escalate to relevant parties
- Monitor supervision reports and follow up with managers/ supervisors who haven't submitted their records
- Draft supervision reports for Manco
- Remove the employee reps from the FSCA rep register upon termination/resignation
Qualifications
- Check and load qualifications for employees on Signify and Y-Drive
- Liaise with Payroll/TM on qualification issues/queries
- Monitor study assistance completion periods and action repayments accordingly
Demonstrate TCF
- Treat all clients fairly when scheduling and administrating learning events
- Ensure that all clients are treated fairly when learning events are communicated
Requirements
FORMAL EDUCATION
- Matric
- Formal qualification Degree in Management of Training
EXPERIENCE
- 2 year – Administration- - analysis and understanding of DOFA Report
- 2 year- Administration-understanding of Board notices 194 of 2017
- 2 year - Training and co-ordination
Method of Application
Use the link(s) below to apply on company website.
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