Vacancies at Discovery Limited

Key Purpose

Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

 

Areas of responsibility may include but not limited to

Design:

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development:

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing:

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting:

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team development:

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
• Assist in identifying training needs of team members

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General:

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

Personal Attributes and Skills

Technical Competencies

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• EJB
• HTML
• JSF
• JQuery
• JAXB
• SOAP Web services
• Message Driven Beans
• UML
• XML/XSD
• SQL 

Behavioural Skills:

• Action orientated go-getter, hungry to learn and add real value
• Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.
• Able to plan, organise and prioritize own work
• Able to multitask
• Able to work independently
• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner

Education and Experience

Essential:

• 6+ years’ experience in Java development with exposure to core competencies listed

Advantageous Experience

• REST Web services
• JSON
• Business Process Management Tools
• Apache Camel
• Apache Webserver Configuration
• JBOSS Configuration
• CSS
• GIT
• Integrated Build Tools
• HTML 5
• Knowledge of Short Term Insurance industry

Working knowledge of:

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures

Qualifications:

• BSc Computer Science /Information Systems degree
• Formal Java qualification

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Key Purpose

To evaluate and underwrite risks in the new and existing business stages, in line with Insure business goals and underwriting philosophy.

Areas of responsibility may include but not limited to

• Adherence to role Mandates, Reinsurance, risk and compliance requirements.
• Review new business referrals in line with mandate.
• Adhering to Risk Management (underwriting) rules, rating, and insurance laws and regulations.
• Make decisions regarding the acceptance, price and policy terms and conditions that are consistent with business, in line with mandate.
• Communication of, tracking and policy updates relating to but not limited to Risk Reduction Requirements, Multi-Claimants and Going off Risk cases, contributing to, and ensuring a profitable loss ratio.
• To monitor, document and drive take on process of all binder opportunities
• Identifies underwriting concerns and suggest possible solutions.
• Manage and resolve queries received from various stakeholders including doing the necessary follow up work.
• Develop and maintain effective working relationships with internal and external customers. Communicates openly and within the required SLA.
• Mentor and coach DBI Operational Consultants based on referrals/ identifying training needs.
• Perform quality assessments on new business and existing plans, based on DBI Operational Consultants workflow.
• Conduct audits on specific policies, based on criteria as defined by Business and Technical Underwriting i.e. vehicle only risk and adherence to VDB requirements, high vehicle value policies & adherence to tracking device requirements etc.
• Underwriting of risk with validation triggers in line with mandate.
• Completion, compiling and monitoring of daily, weekly and monthly reports reflecting volumes, SLA, exceptions etc
• To mentor and coach DBI Operational Consultants.
• To ensure effective communication & process implementation of Risk Engineering and Technical Underwriting outcomes.                    
• To assist with auditing the technical aspects of new business quotes issued and to ensure compliance with mandates and underwriting documents including binder brokers
• To assist with monitoring of Binder Brokers, ensuring that they operate in line with mandates issued
• Monitor Technical and binder referral boxes and respond to referrals
• Contribute to servicing and retention of policies through technical Underwriting input
• Execute and supervise Renewal process of policies
• Manage portfolio performance through large loss management process, multi-claimants management process as well as portfolio risk profile management.

Qualification and Experience (Advantageous)

• Matric (Essential)
• Full FAIS qualification (150 Credits) (Essential)
• Associateship (AIISA) through the IISA (advantageous)
• RE (Must Have)
• 5 to 10 years in Technical Underwriting environment
• Renewals underwriting
• Exposure to risk engineering preferable

Knowledge

• Technical knowledge and understanding of Commercial short term insurance
• Knowledge of risk engineering processes and impact of risk improvement actions
• Broker knowledge and understanding
• Portfolio management
• Discovery Business Insure product
• Discovery Business Insure internal systems & processes
• Microsoft Office at intermediate level
• Ability to work within a workflow environment

Personal Attributes and Skills

• Deciding and initiating action
• Working with People
• Persuading and influencing
• Presenting and communicating information
• Writing and Reporting
• Planning and Organising
• Delivering results and meeting customer expectations
• Following Instructions and Procedures
• Coping with pressure and setbacks

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Key Purpose

The HR Generalist assists the Human Capital Manager with the delivery of all human capital services across the division, provides HR support to the various departments and ensures alignment with and implementation of Vitality RSA initiatives.

Areas of responsibility may include but not limited to

• Administers all recruitment and on boarding tasks.
• Collect and check HR data and run reports.
• Assists with the administration required in relation to the execution of employee disciplinary actions.
• Manage your portfolio including attendance of Mancos.
• Monitoring and report on competency and skills development to ensure that employee capabilities meet current and future standards.
• Implement specific project activities as determined through the HR planning process and participate in functional and cross-functional initiatives.
• Report on key people drivers, proactively highlight key trends, risks and formulate action plans.
• Recommend new approaches, policies, and procedures to affect continual improvements in efficiency of department and services performed.
• Act as a liaison between the business unit and centre of excellence to ensure that HR services are aligned with internal client needs.
• Perform offboarding and exit interviews.
• Responsible for reporting with regards to turnover and recruitment.
• Manage IR and Employee Wellbeing of staff members in your portfolio.

Personal Attributes and Skills

• Effective Communication
• Innovative Thinking
• Problem Solving
• Relationship Management
• HR Consulting
• HR Legal and Regulatory Environment
• HR metrics use & development
• HR Policies, Standards and Procedures
• HR Trends and Direction

Education and Experience

• 3 years’  human resources in environment
• 3 year relevant HR qualification
• Knowledge of Success Factors (SAP)
• Postgraduate HR Qualification advantageous
• Industry specific experience advantageous

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Specialist / Manager
Key Outputs

• The successful applicant will be responsible for but not limited to the following job functions:
• Be involved in executing the Vitality strategy in particular and Discovery strategy as a whole by introducing and enhancing various products and features in line with said strategy
• Be product lead of cross functional development teams for new products or features, including large projects and launch items
• Be able to successfully take a new product or feature from conceptualization through to implementation.
• Be aware of customer experience, digital and gamification trends and innovations in this field to act as an expert in guiding Vitality’s new product or feature experience and enhancing Vitality’s current product or feature suite to achieve strategic outcomes
• Maintain awareness of trends and innovations in health and wellness
• Work with various stakeholders including marketing, systems, graphics and usability experts to ensure great member experience in new and current product enhancements
• Manage the priority of work and ensure delivery of work within each product’s stream as well as where it fits in with the bigger picture of Vitality’s strategic outcomes according to greatest ROI and value.
• Ensure all products are designed to optimize self-servicing and are operationally efficient
• Hold strategic relationships with certain Vitality partners and suppliers.
• Ensure the system’s solution is efficient in achieving ROI and not doing more systems work than is necessary to achieve both short term product goals as well as long term sustainability goals of the same product and the Vitality eco-system in general
• Develop a broad knowledge of Vitality’s product and feature offering and assess the impact of new products/feature and product/feature enhancements to the greater Vitality business.
• Identify critical elements of each product that must contribute to the product’s success in particular and Vitality’s strategic success as a whole
• Identify key failure points in products and ensure that appropriate mitigations are in place either in product design or efficient operational processes
• Contribute to formal and informal research to assist in product design and refinement
• Develop presentation decks for meetings both internal and external
• Develop product/feature specifications for product/feature launches and enhancements as well as medium to large projects

Responsibilities

• The successful candidate will assume overall responsibility for:
• Liaising with other areas of the business such as marketing and systems on an ongoing basis.
• Compile business cases to motivate for the implementation of a new or enhancement to existing product/feature
• Present information to an audience to gain buy-in and approval for a project or feature
• Approve business specifications and system’ user specifications
• Approve marketing content and UX / member journeys that they are in line with the strategic outcomes of the product
• Approve testing plans to ensure all scenarios are catered for when new features and products are introduced.
• Ensure operational efficiency is built into new and existing products.
• Liaise and manage other business leads from other departments such as marketing, systems, operations, servicing, project office and finance to ensure their specifications fulfill the strategic and functional objectives of the products as well as implementation of the project is successful.
• Support the head of Vitality Product management to:
• Plan and drive the delivery of new Vitality products/feature and existing product/feature enhancements.
• Define and execute the Vitality strategy and ensuring projects further the business strategic objectives.
• Perform other functionally related duties as assigned.
• Maintain operational processes where strategic input determines the direction of product developments

Qualifications and experience

• Minimum of a bachelors degree.
• Post graduate degree or business diploma is preferable but not essential
• 3 - 5 years’ experience in product development / management and/or digital marketing and strategy.
• Experience at managerial level is preferred
• Exposure to digital trends and strategies
• Experience in agile product ownership.
• Proven track record of leading projects and people.
• Proven track record of project implementation
• Relationship building experience;
• Track record of working well across various departments in a large organization is preferable
• Key personality traits and competencies
• Personality traits and culture fit:
• Resilience and persistence
• Optimism and creativity
• Self-confidence to thrive in dynamic, changing and fast-paced environment.
• Strong leadership ability
• Self-motivated and driver of initiatives.
• Excellent and well-structured written and verbal communication
• Well organized
• Eye for detail and big picture simultaneously

Competencies:

INNOVATION

• Creative Problem Solving ability
• Creative thinker who can generate innovative ideas and turn these into implementable products and processes
• Is able to define new product requirements holistically using systems thinking
• Demonstrates an understanding of how one issue may be a part of a much larger system

ANALYSIS

• Analyse data and other sources of information and break the information down into components, patterns and relationships
• Makes rational judgments from the available information and analysis
• Produces a range of solutions to problems Produces new ideas, approaches and insights
• Extract principles from broad sets of requirements

TEAM WORK

• Expresses opinion and key points of information clearly
• Adapts to team and works well in a team environment
• Gains clear agreement and commitment from others by persuading, convincing and negotiating
• Has the ability to manage assigned personnel by providing orientation, guidance, assistance and developmental training, if organizational structure requires this
• Consistent positive and transparent engagement with key stakeholders
• Manage teams to ensure teams work together

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What you’ll do:

• Research Planning and Recruitment
• Collaborate with product, designers and stakeholders to understand research needs.
• Develop well-crafted research plans with clear research objectives.
• Write research screeners and discussion guides.
• Recruit targeted end-users for specific research studies.

Data Collection

Moderate one-on-one usability sessions.

• Help develop and implement quantitative surveys.
• Conduct stakeholder, client and user interviews.
• Recommend and apply other research methods as needed.

Data Analysis

• Extract insights about user behaviors.
• Translate user insights into actionable recommendations for the product team.

Presentation of Insights

•    Present design research findings to the larger team in a clear and organized fashion.
• Craft personas and other “information radiators” (e.g. journey maps) to communicate insights across the design and development teams.

Strategy

• Work closely with the product team to identify research objectives.
• Establish and implement an overall research strategy.
• Help advance our UX maturity and contribute to our research repository.

Skills needed for success in this role:

• 3+ years conducting user research for digital products with demonstrated business impact on the products you worked on
• Passion for defining and solving problems
• Listen, observe, and ask the right kinds of questions to gather insights that can be turned into actionable ideas
• Deep knowledge of an array of user research methodologies
• Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights
• Adherence to KPI metric-driven goals and exhibit KPI metric-oriented thinking
• Ability to expand on measurable outcomes
• Ability to plan design experiments – i.e., identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users
• Demonstrated skills developing use cases and scenarios, creating process flows, wireframes, and other UX deliverables
• Experience managing communications with clients and stakeholders
• Experience facilitating workshops with cross functional teams
• Experience integrating user research into product designs and design practices
• Excellent communication skills, including written, verbal, and presentation
• Strong project management skills, including the ability to execute several projects concurrently
• Experience with remote testing tools

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Key Purpose

Supervising a team of Administrators effectively, using standard processes to ensure the smooth and efficient running of the department operations.

Areas of responsibility may include but not limited to

• Monitor team performance and activities
• Effective capacity planning to ensure that business processing is not disrupted
• Achieve targets agreed to by line manager, by using the resources allocated to you
• Liaise with Franchises/Broker/Agents/Clients on all queries/complaints to resolution
• Staff development, coaching and training
• Compiling process and procedure guides for the department
• Monitor people performance, determine appropriate performance management action and execute. Reward or discipline when necessary.
• Manage projects relevant to the team and ensure delivery within the agreed timelines

Personal Attributes and Skills

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver
• Manages Complexity
• Balances Stakeholders
• Ability to handle pressure and tight deadlines
• Good communication skills
• Customer service orientation

Education and Experience

• Matric
• Degree or relevant qualification will be advantageous
• A minimum of 3 – 5 years working experience in an Investments Administrator role within a LISP
• A minimum of 2 – 3 years working experience in Team leader role
• Extensive LISP Administration and process knowledge
• Knowledge and working experience in Discovery with relevant product knowledge as well as inter department knowledge, know how the business fits together will be advantageous.

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Key Purpose

The purpose of the role is to help shape and manage the data assets and analytics function in the Employee Benefits valuations team. The team currently obtains data from various sources and platforms and work is required to streamline and maintain this and to develop analytics tools to provide management insights and to supplement reporting processes and dashboards. Data is used across the team for both reporting responsibilities and analytics. This role will manage data for both these work streams. The role will also be responsible for doing analytics projects to help guide our understanding of the business and the changing environment and to assist with key management decision making. Coding experience and keeping up with coding and analytics practices will be key to building the analytics function in this team. Key skills required for this role include analytics and coding experience and a passion for working with data and developing new insights. The immediate responsibilities will be to build and develop the data and analytics function from the ground up and this will evolve into managing this part of the team.

Areas of responsibility may include but not limited to

• Shaping and structuring the data assets of the Employee Benefits actuarial valuations team.
• Managing all data extracts and reports and validation of this data.
• Developing actuarial analytics tools for regular high-level stats to supplement monthly reporting.
• Developing analytics tools to maximise use of our data and work on key projects to aid management decision making.
• Assist in building up a sustainable platform for the data and analytics role with intention to manage this function.

Education and Experience

Essential:

• Matric with mathematics
• Bachelor’s / Honours degree in Actuarial Science or Mathematical Statistics from an accredited institution
• At least 2 – 4 years’ work experience in an actuarial or data analytics role (advantageous)
• Strong actuarial exam progress
• SQL or other coding experience

Advantageous:

• Honours in Actuarial Science
• Experience as an actuarial analyst in the life insurance or employee benefits space

Technical Skills and Knowledge

Essential:

• Ability to work with large and complex data sets
• Problem solving
• Analytical thinking
• Effective communication skills
• Proficiency in SQL
• Proficiency in MS Office

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Key Purpose:

• This position requires the successful candidate to be able to make funding decisions for clinically complex cases as per scheme rules, in keeping with principles of evidence based medicine while promoting cost effective and quality healthcare for our members and managing interactions with external clinical providers.

Key Outputs:

• The successful applicant will be responsible for but not limited to the following job functions:
• Provide clinical support to the Medical Review team, PMB team, Chronic Illness Benefit, hospital case management, oncology case management, exec office, benefit compliance review, the underwriting and forensics area, as well as other business areas.
• Ensuring the workflow pools and TWT are met
• Participating in key clinical forums internally and externally
• Daily Clinical Review – Preparing of cases, case presentation, loading member remarks and clinical exceptions, arranging second opinions/external expert opinion and follow up
• Communication of funding decisions to the relevant parties
• Keeping abreast with legislative and industry changes and how it affects your business unit
• Keeping updated with the latest clinical thinking and attending CPD events
• Identification of new trends in Medical Industry, and engagement with relevant clinical stakeholders
• Constant interaction and relationship building with external health care providers
• Maintenance of database of funding decisions made
• Support to Junior Staff and other Medical Advisors
• Knowledge of Claims, coding and assisting in getting payment resolutions
• Identify operational gaps and initiate improvement strategies
• Clear knowledge of evidence based medicine and the application thereof
• Review of clinical evidence on a case by case basis
• Liaison with various business group TWGs

Competencies:

• Analyzing: Analyses numerical data, verbal data and all other sources of information. Breaks information into component parts, patterns and relationships. Probes for further information or greater understanding of a problem. Makes rational judgments from the available information and analysis. Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Deciding and Initiating Action: Makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity
• Following Instructions and Procedures: Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organization. Complies with legal obligations and safety requirements of the role.
• Presenting and Communicating Information: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.
• Delivering Results and meeting customer expectations: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals.
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Skills:

• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
• Interpersonally Savvy: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
• Dealing with Paradox: Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation.

Qualifications & Experience:

• The following requirements are essential:
• Matric
• Qualified Medical Doctor
• Full and Current HPCSA registration - Independent Practice
• Minimum of two years experience in a Private hospital or clinic

Knowledge & Skills:

• Knowledge of Managed Care Environment
• Sound knowledge of Prescribed Minimum Benefits
• Excellent written and verbal communication skills in English
• Basic computer Literacy in Microsoft Office applications (must be proficient in Excel)
• Advantageous:
• Knowledge of Discovery Health Medical Scheme and In-House products

EMPLOYMENT EQUITY   

• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.