Technical Consultant at Discovery Limited

Key Purpose

To evaluate and underwrite risks in the new and existing business stages, in line with Insure business goals and underwriting philosophy.

Areas of responsibility may include but not limited to

• Adherence to role Mandates, Reinsurance, risk and compliance requirements.
• Review new business referrals in line with mandate.
• Adhering to Risk Management (underwriting) rules, rating, and insurance laws and regulations.
• Make decisions regarding the acceptance, price and policy terms and conditions that are consistent with business, in line with mandate.
• Communication of, tracking and policy updates relating to but not limited to Risk Reduction Requirements, Multi-Claimants and Going off Risk cases, contributing to, and ensuring a profitable loss ratio.
• To monitor, document and drive take on process of all binder opportunities
• Identifies underwriting concerns and suggest possible solutions.
• Manage and resolve queries received from various stakeholders including doing the necessary follow up work.
• Develop and maintain effective working relationships with internal and external customers. Communicates openly and within the required SLA.
• Mentor and coach DBI Operational Consultants based on referrals/ identifying training needs.
• Perform quality assessments on new business and existing plans, based on DBI Operational Consultants workflow.
• Conduct audits on specific policies, based on criteria as defined by Business and Technical Underwriting i.e. vehicle only risk and adherence to VDB requirements, high vehicle value policies & adherence to tracking device requirements etc.
• Underwriting of risk with validation triggers in line with mandate.
• Completion, compiling and monitoring of daily, weekly and monthly reports reflecting volumes, SLA, exceptions etc
• To mentor and coach DBI Operational Consultants.
• To ensure effective communication & process implementation of Risk Engineering and Technical Underwriting outcomes.                    
• To assist with auditing the technical aspects of new business quotes issued and to ensure compliance with mandates and underwriting documents including binder brokers
• To assist with monitoring of Binder Brokers, ensuring that they operate in line with mandates issued
• Monitor Technical and binder referral boxes and respond to referrals
• Contribute to servicing and retention of policies through technical Underwriting input
• Execute and supervise Renewal process of policies
• Manage portfolio performance through large loss management process, multi-claimants management process as well as portfolio risk profile management.

Qualification and Experience (Advantageous)

• Matric (Essential)
• Full FAIS qualification (150 Credits) (Essential)
• Associateship (AIISA) through the IISA (advantageous)
• RE (Must Have)
• 5 to 10 years in Technical Underwriting environment
• Renewals underwriting
• Exposure to risk engineering preferable

Knowledge

• Technical knowledge and understanding of Commercial short term insurance
• Knowledge of risk engineering processes and impact of risk improvement actions
• Broker knowledge and understanding
• Portfolio management
• Discovery Business Insure product
• Discovery Business Insure internal systems & processes
• Microsoft Office at intermediate level
• Ability to work within a workflow environment

Personal Attributes and Skills

• Deciding and initiating action
• Working with People
• Persuading and influencing
• Presenting and communicating information
• Writing and Reporting
• Planning and Organising
• Delivering results and meeting customer expectations
• Following Instructions and Procedures
• Coping with pressure and setbacks