Team Leader Coach at Discovery Limited

Key Purpose

Supervising a team of Administrators effectively, using standard processes to ensure the smooth and efficient running of the department operations.

Areas of responsibility may include but not limited to

• Monitor team performance and activities
• Effective capacity planning to ensure that business processing is not disrupted
• Achieve targets agreed to by line manager, by using the resources allocated to you
• Liaise with Franchises/Broker/Agents/Clients on all queries/complaints to resolution
• Staff development, coaching and training
• Compiling process and procedure guides for the department
• Monitor people performance, determine appropriate performance management action and execute. Reward or discipline when necessary.
• Manage projects relevant to the team and ensure delivery within the agreed timelines

Personal Attributes and Skills

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver
• Manages Complexity
• Balances Stakeholders
• Ability to handle pressure and tight deadlines
• Good communication skills
• Customer service orientation

Education and Experience

• Matric
• Degree or relevant qualification will be advantageous
• A minimum of 3 – 5 years working experience in an Investments Administrator role within a LISP
• A minimum of 2 – 3 years working experience in Team leader role
• Extensive LISP Administration and process knowledge
• Knowledge and working experience in Discovery with relevant product knowledge as well as inter department knowledge, know how the business fits together will be advantageous.