Recent Job Openings at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Welcome guests to the venue.
• Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
• Coordinate with the service staff about available seating options.
• Answer incoming calls and address guests’ queries, take restaurant reservations as and when required.
• Ensure the introduction of the waiter to the guest table by announcing the waiters’ name.
• Ensure that the reception/entrance is neat, clean & tidy at all times.
• Cater to guests who require extra attention (e.g. children, elderly).
• Assist with adhoc duties as and when required by management.
• Ensure our guests have a positive dining experience from the moment they arrive till their departure.
• Acknowledge and respond to relevant customer queries, needs and expectations.
• Ensure the outlet Manager is kept informed of any guest queries and or complaints.
• Guide guests through the dining rooms and provide any needed assistance.
• Conduct regular inspections of the outlet to ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
• Check menus to ensure they are current, clean, plentiful, and presentable.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Perform opening and closing duties, as needed.
• Engage with guests on a regular basis to ensure highest standards of hospitality and comfort is provided to our guests throughout all phases of food & beverage service.
• Assist with the allocation of tables and floor layout.

Requirements

What You Bring:

• Experience providing exceptional guest service and working in a fast-paced environment.
• Friendly and attentive demeanour; ability to answer questions.
• Strong communications skills to interact with guests.
• Previous experience in a similar role with good knowledge of supervisory skills.

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Primary Responsibilities Include:

• Deliver food orders from the kitchen to guest’s tables rapidly and accurately.
• Support and collaborate with both Kitchen staff and the waitering staff.
• Ensure food is served in accordance with safety and departmental standards (e.g. proper temperature, presentation etc).
• Answer guests’ questions about ingredients and menu items.
• Providing exceptional and personalized service.
• Assist with other duties as and when required.

Requirements

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
• Strong communications skills to interact with guests, take orders accurately and communication with the kitchen and other staff members.

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Primary Responsibilities Include:

• Keeping the bar clean by wiping down surfaces, sweeping and mopping, removing dirty glassware, scrubbing coolers and storage areas, and emptying the trash bins.
• Restocking the bar of all basic supplies (napkins, straws, glassware, garnishes, and all other necessities).
• Assist with the setting up and replenishing of bar snacks, napkins, toothpicks, and other counter items.
• Ensuring the bar is well stocked with ice, liquor, wine etc.
• Assist with ensuring the correct storage, handling, and inventory of all items of stock and equipment.
• Taking on additional duties as and when required, to support the Bartender to ensure that the bar operates smoothly.
• Prepare tables for set up and closing by setting and resetting linens, silverware, glasses, condiments, and cushions throughout service.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Ensure adherence to service and clearance procedures.
• Complete all daily duties as set out in departmental duties and requirements.
• Ensure that the dining and or bar area, waitron stations, back of house preparation areas and all equipment such as tables, chairs, linen, crockery, cutlery, glassware, and utensils etc. are always clean.
• Assist with setting up and work at special functions and events.
• Assist with rooming guests and luggage duties as and when required.

Requirements

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
• Strong communications skills to interact with guests, take orders accurately and communication with the kitchen and other staff members.

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Primary Responsibilities Include:

• Providing exceptional and personalized service.
• Taking accurate food and beverage orders from guests, ensuring accommodation of special dietary requirements or requests, and providing menu recommendations.
• Offering a comprehensive knowledge of menu offerings, including food ingredients, preparation methods, and wine pairings.
• Processing guest bills accurately and efficiently, ensuring that charges are properly recorded, and payments are handled securely.

Requirements

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
• Strong communications skills to interact with guests, take orders accurately and communication with the kitchen and other staff members.

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Primary Responsibilities Include:

• Responsible for manager the day-to-day operation of the Spa.
• Actively participate in establishing and meeting annual objectives and KPIs for your area.
• Participate in the preparation of the annual budget and is responsible for ensuring compliance.
• Actively participate in achieving the Spa's objectives, communicate the strategy and management objectives to the department and ensure their implementation.
• Control operating expenses, monitor annual budget and forecasts, review monthly financial statements, implement inventory control and purchasing procedures.
• Establish beneficial partnerships with all suppliers of products, equipment and supplies that include competitive pricing, technical assistance, training programs and joint promotions.
• Update spa product offerings based on current global customer and industry trends, anticipating future market trends.
• Work closely with the Sales and Marketing department to ensure cross-selling and marketing of the Spa to group guests and external clients.
• Enhance the guest experience, grow the repeat customer base, and create wellness experiences that fit guest interests and levels and exceed guest expectations.
• Review guest feedback and complaints with the leadership team and ensure appropriate corrective action and resolution of service complaints or suggestions are taken with open and clear communication.
• Planning and maintaining of operational supplies.
• Planning staff schedules/leave plans so they do not interfere with revenue targets or peak seasons.
• Ensure the department meets the required Leading Quality Assurance standards.
• Ensure the department’s operational budget is in line and that all costs are strictly controlled without any compromise on brand standards.
• Ensure all reports are completed timeously.
• Ensure all employees have a complete understanding and adherence to Spa policies and procedures.
• Ensure all employees adhere to the established standards of hygiene and grooming.
• Conduct daily briefings and monthly operational meetings for entire team.
• Identify and plan training needs in liaison with the Learning and Development Manager.
• Ensure regular “refresher” courses for existing employees are conducted in liaison with the Learning and Development Manager.
• Adhere and implement policies and procedures which are laid down by the hotel for improving the performance and operations.
• Coordinate with other departments to ensure smooth operations, cleanliness and maintenance of the Spa and gym equipment.
• Continuously be in touch with guests to receive first hand feedback regarding their experience.
• Attending relevant hotel meetings as and when required.
• To be aware of direct competitors in your competitive set.
• Co-coordinating the procurement of new supplies and products for all retail products offered at the Spa.

Requirements

What You Bring:

• Familiarity with a variety of spa treatments, massage techniques and holistic therapies, as well as an understanding of safety and sanitation standards.
• Ability to efficiently manage the spa budget, control costs, maximize revenue and ensure business profitability.
• Minimum 5-year proven experience in a management position in a Spa or similar operational role.
• Experience in a luxury hotel -advantageous
• Strong Leadership, team, and communication skills are essential
• Knowledge of cost analysis, financial management, and budgeting techniques
• Effective verbal and written communication skills and ability to communicate across all levels.

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Primary Responsibilities Include:

• Responsible for all aspects of health and safety, which includes, but is not limited to:
• Develop and implement techniques and systems to prevent or minimise waste, theft or pilferage within the hotel
• Protection from safety and security-related liability claims developing commercial advantage through industry leading safety and security, supporting the promotion of sales through security competency and meeting corporate client, and leisure guests' security expectations in line with Belmonds framework and standards
• Develop programs that drive improvements in colleague knowledge, skills and behaviours towards identifying and dealing with risks
• Direct all investigations regarding theft or damage of property,  personal injury and food safety occurring within the hotel borders. In your absence, ensure that the Assistant Safety & Security Manager as well as the Security supervision team is adequately trained and empowered to deal with situations and investigations, and in particularly that they possess the adequate communication skills when dealing with a guest directly.
• Maintain good liaison with civil law enforcement agencies, fire department and other government authorities.
• Co-ordinate with external agencies for all relevant HSSR[A1]  requirements and ensure relevant Contracts and SLA’s are periodically reviewed and updated.
• Establishing an ongoing process for fire prevention, fire training and review of fire systems and recommend improvements.
• Responsible for managing all Pest Control initiatives including regular pest control servicing, and recommendations for improvements.
• Review the efficiency of all surveillance systems in the Hotel and recommend improvements.
• Stay informed of the latest amendments in civil/criminal laws, technological advances in surveillance and safety equipment.
• Responsible for ensuring the hotels compliance with all food safety, Health & Safety and security policies, systems and procedures
• Gathering and actioning safety and security business intelligence and implementing preventative measures.
• Ongoing implementation of the company’s Safety Management System and reporting monthly on completion of tasks.
• Ownership and Implementation of the Hotels Crisis and Business Continuity Management Plans and training.
• Ensuring that in accordance with statutory regulations all safety equipment, alarms, fire protection devices, firefighting, emergency and security equipment is serviced and maintained within the scheduled as well as prescribed time frames.
• Overseeing the  safety, security and resilience Committee (members, meetings, ensuring points are actioned and all documentation).
• Ensuring that all first aiders, fire marshals and department SSR champions are officially appointed as per local safety legislation.
• Ensuring that all first aiders and fire marshals are trained with accredited qualifications and on internal emergency procedures, also ensuring that there are always sufficient trained first aiders and fire marshals in accordance with regulations.
• Conducting fire drills and/or emergency evacuation drills according to company standard as well as local legislation.
• Ensuring that all new employees (inclusive of outsourced staff) receive a safety and security induction.
• Ensure that all Safety and security staff are fully trained in, and adhere to, Leading Quality Assurance standards.
• Ensure that all contractors and hotel employees abide by the established house rules and regulations.
• Ensuring that all health, safety and security matters are timeously documented, reported and kept in accordance with statutory and company requirements.   ensuring the recording and updating on incidents and investigations on Belmond Online Reporting tool.
• Ensure that all other relevant Fire, life safety records and documents are maintained as per the standard requirements of the company. (Pest Control, Fire company, Electric fence testing, Training documentation, etc)
• Keep management informed at all times on matters pertaining to security, safety and crisis matters.
• Ensure that the daily report reflects a true account of all safety and security activities.
• Ensure that there is sufficient management presence as and when security or operational requirements/priorities dictate.
• Assist with any reasonable management requests, coverage and duties as may be required by the company from time to time.
• Support other heads of departments in completion of risk assessment and the development and ownership of the hotel risk register
• Own and oversee all internal and external Safety and Security Audits.

Requirements

What You Bring:

• 6+ years relevant experience within a similar role.
• Experience within the hospitality industry – advantageous.
• Relevant management or field /industry related diploma or degree.
• Excellent working knowledge of security protocols and procedures, as well as the relevant Health and Safety regulations.
• Excellent communication, organisational and administrative skills.
• Thorough knowledge of modern surveillance & vigilance techniques, equipment, and systems.
• Knowledge of fire safety measures, firefighting equipment, and alarm systems.
• Excellent knowledge of civil/criminal laws and investigations procedures.

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Primary Responsibilities Include:

• Primarily supervises the Front Office team members to ensure efficient and smooth operations for producing excellent guest satisfaction.
• Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
• Attend daily briefings & follow up on any pending items.
• Plan operations and allocate duties for the shift.
• Assist with on-the-job training of all Front Office team members.
• Perform all check-ins and check outs of hotel guests as per the standard policy and procedure of the hotel.
• Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually
• Ensure all takings for the day is correct, balanced and banked according to hotel policy and procedure.
• Maintain excellent relationships and professionalism among all associates.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
• Provide support and coverage to all areas of the Front of House division as required.
• Assist with recommending activities and restaurants to guests when the Concierge team are unavailable.
• Check the daily arrival list to have detailed information regarding arrivals and room requirements.
• Be aware of all VIP’s – both in house and arrivals.
• Stay up-to date about room rates, current promotions, offers and packages.
• Ensure that long stay and regular guests are acknowledged, and their preferences are actioned and retained for future stays.
• Liaise with Housekeeping to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.

Requirements

What You Bring?

• Hospitality management diploma or similar relevant qualification preferred.
• Must have 2-3 years’ experience in same or similar role within a luxury hotel environment.
• Guest focused.
• Team orientation.
• A motivated individual with good communication and interpersonal skills.

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Primary Responsibilities Include:

• Responsible for the upkeep and repair tasks at the interior or exterior of company premises.
• Ensure you keep the company facilities in perfect condition by doing various maintenance jobs.
• Maintain the building structure and upkeep of the aesthetics and décor through constant scrutinising of detail in guest and back of house areas.
• Responsible for timely completion of job orders and prompt resolving of guest complaints.
• Always maintaining a high level of integrity and professionalism in dealing with guests, employees and outside contacts.
• To assist with other departmental and hotel duties as assigned by Management occasionally or daily.
• The use and maintenance of hand tools and basic light machinery.
• Recommend value addition to existing systems and procedures.
• Ensure requests are followed through to guest satisfaction.
• Communicate progress and concerns effectively to always ensure service excellence.
• To conduct duties in accordance with hotel standards.
• Always Follow Leading Quality Assurance and departmental standards.

Requirements

What You Bring:

• Knowledge of painting material and how to select, mix and apply them
• Basic math skills
• Great attention to detail
• Knowledge to work with hardware tools and power equipment
• Extremely organized with good communication skills
• Detail-orientated
• Basic understanding of electrical, plumbing or HVAC systems
• Knowledge on implementing a plan of action for repairs using various hand and power tools
• Knowledge to diagnose machinery and equipment malfunctions using mechanical acumen
• Basic knowledge on routine preventative maintenance.

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Primary Responsibilities Include:

• Prepare food and provide prompt, courteous and accurate service to all the customers (both internal and external) as per the set standards.
• Judging quality of raw material & providing quality finished products.
• Plating and presenting meal items as per the seniors’ instructions.
• Should maintain awareness of food cost, ensure minimum spoilage and wastage at all times.
• To supervise the work and training of in-house trainees in the section as required.
• Ensure that allocated section is always kept clean and all prep is completed.
• Maintaining quality and quantity control in all aspects, from portion control to freshness of the product presented.
• Ensure that the production, preparation, and presentation of food are of the highest quality at all times.
• ·Ensure that the quality & quantity standards are adhered to in the section.
• Maintain full awareness of all menu items, their recipes, methods of production and presentation standards.
• Assist with deliveries and restocking.
• Assisting with stock rotation and cleaning stations.
• Responsible for hygiene, safety and correct use of equipment and utensils.
• Carry out any other duties as required by management.
• Be able to make recommendations for alternatives, understand and action all required dietaries and allergens as requested.
• Report any maintenance issues to the senior Chef.

Requirements

What You Bring:

• Good knowledge of cooking styles, hygiene & safety standards and working in a fast-paced environment.
• Excellent attention to detail.
• Excellent organizational and time management skills.
• Proven track of food preparation, presentation and preservation knowledge is essential.
• Graduate from a Hotel Management Institute or Food Production Course from a reputed institute – advantageous.
• 2-5 years relevant working experience, within hospitality will be advantageous.

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Primary Responsibilities Include:

• To work alongside the Executive Chef to manage daily kitchen activities, including overseeing staff, assisting with menu preparation, ensuring food quality and freshness, and monitoring ordering and stocking.
• Assist with the planning of menus and costing, and the effective implementation thereof.
• Run the shift independently and supervise staff to prescribed SOP and maintain discipline in the kitchen.
• Ensure that the quality, quantity and presentation standards are adhered to in all sections 
• Prepare and supervise required mise en place that is required for a smooth kitchen operation and ensures that the section is set prior to service.
• Provide guidance and supervision to all junior kitchen staff members.

Requirements

What You Bring:

• Graduate from a Chefs School/Hotel Management Institute or food Production Course
• 5 years’ experience in a supervisory or management capacity.
• Inventory management experience
• Strong A La carte experience, fine dining, breakfast, and casual dining
• Good knowledge of different cooking styles.
• Strong knowledge of hygiene & safety standards