Spa Manager - Cape Town at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Responsible for manager the day-to-day operation of the Spa.
• Actively participate in establishing and meeting annual objectives and KPIs for your area.
• Participate in the preparation of the annual budget and is responsible for ensuring compliance.
• Actively participate in achieving the Spa's objectives, communicate the strategy and management objectives to the department and ensure their implementation.
• Control operating expenses, monitor annual budget and forecasts, review monthly financial statements, implement inventory control and purchasing procedures.
• Establish beneficial partnerships with all suppliers of products, equipment and supplies that include competitive pricing, technical assistance, training programs and joint promotions.
• Update spa product offerings based on current global customer and industry trends, anticipating future market trends.
• Work closely with the Sales and Marketing department to ensure cross-selling and marketing of the Spa to group guests and external clients.
• Enhance the guest experience, grow the repeat customer base, and create wellness experiences that fit guest interests and levels and exceed guest expectations.
• Review guest feedback and complaints with the leadership team and ensure appropriate corrective action and resolution of service complaints or suggestions are taken with open and clear communication.
• Planning and maintaining of operational supplies.
• Planning staff schedules/leave plans so they do not interfere with revenue targets or peak seasons.
• Ensure the department meets the required Leading Quality Assurance standards.
• Ensure the department’s operational budget is in line and that all costs are strictly controlled without any compromise on brand standards.
• Ensure all reports are completed timeously.
• Ensure all employees have a complete understanding and adherence to Spa policies and procedures.
• Ensure all employees adhere to the established standards of hygiene and grooming.
• Conduct daily briefings and monthly operational meetings for entire team.
• Identify and plan training needs in liaison with the Learning and Development Manager.
• Ensure regular “refresher” courses for existing employees are conducted in liaison with the Learning and Development Manager.
• Adhere and implement policies and procedures which are laid down by the hotel for improving the performance and operations.
• Coordinate with other departments to ensure smooth operations, cleanliness and maintenance of the Spa and gym equipment.
• Continuously be in touch with guests to receive first hand feedback regarding their experience.
• Attending relevant hotel meetings as and when required.
• To be aware of direct competitors in your competitive set.
• Co-coordinating the procurement of new supplies and products for all retail products offered at the Spa.

Requirements

What You Bring:

• Familiarity with a variety of spa treatments, massage techniques and holistic therapies, as well as an understanding of safety and sanitation standards.
• Ability to efficiently manage the spa budget, control costs, maximize revenue and ensure business profitability.
• Minimum 5-year proven experience in a management position in a Spa or similar operational role.
• Experience in a luxury hotel -advantageous
• Strong Leadership, team, and communication skills are essential
• Knowledge of cost analysis, financial management, and budgeting techniques
• Effective verbal and written communication skills and ability to communicate across all levels.