Open vacancies at Altron Bytes Systems Integration

Job Description

To work effectively with the key stakeholders across the Hybrid Cloud Infrastructure practice and sales teams within Altron Digital Business to effectively lead the aligned pre-sales engagements to success.

• To engage with CxO level stakeholders at prospective clients in advisory capacity to deliver high impact solution-shaping workshops
• Analyse customer business problems, elicit functional and non-functional requirements, and formulate actionable strategies to solve customer challenges by leveraging existing offerings or through the creation of new offerings
• Producing compelling value propositions and customer solutions, throughout the sales lifecycle, owning the Hybrid Cloud Infrastructure elements of formal RFI/RFP and client conversations / presentations as required
• Be fully mobile and support sales teams in client presentations and meetings, supporting the proposed technical solutions
• Working with the sales teams, contributing to sales and margin target achievements on assigned pipeline opportunities
• The ability to lead workshops and brainstorming sessions designed to identify and plan high value strategic solutions
• Ensuring Altron DB quality and efficiency practices are adhered to
• Remain technology and market awareness to ensure the production of relevant customer propositions and offerings

Expertise:

• The ideal candidate will be an experienced in Pre-Sales with a proven track record of winning business and guiding clients through the entire client acquisition process:
• Huawei Certified Expert (HCIE) Datacom or R&S
• Requires 8-12 Years of experience in end-to-end pre-sales on high net worth deals and comes from Solution Owner / Enterprise Architecture background
• Experience in Pre-Sales, ability to understand customer pain points, requirements and translate these into a winning solution approach, responding to RFPs for infrastructure and cloud solutions and services
• Strong client facing and communication skills and capable to independently think, conduct customer workshops articulate and comprehend customer pain points in technology and commercial areas for providing solutions
• Hands-on Public/Private cloud infrastructure design and deployment experience in enterprise organizations
• Good knowledge towards cloud transformation and migration engagements.
• Excellent understanding of various cloud technologies- Azure, AWS, and VMWare on AWS

Proven track record and accurate solutions estimations in:

• Cloud infrastructure design - including network topology and security considerations
• Automation and Configuration management
• Cloud consumption and economics
• Software Defined Data Center (SDDC) Solutions (e.g., Azure Stack, vSAN/Nutanix ,vRA and VCF)
• Excellent soft skills particularly in client expectation management
• Ability to articulate to both technical/non-technical stakeholders for RFPs
• Ability to maintain initiative and focus during negotiations for RFPs
• Vendor Interactions (NetApp, VMWare, Veeam, Nutanix, Huawei, Dell, and others)
• Good understanding of various IaaS platforms including Virtualisation (VMware, Hyper-V, Openstack etc) as well as other public/private and hybrid cloud technology stacks (e.g. Hyper -converged systems, Azure Stack)
• Good understanding of software-defined infrastructure for different OEMs, like Huawei, DELL -EMC, VMWare, NetApp etc.
• An appreciation for micro-Services and surrounding technologies/tools (such as containers, Kubernetes, Openstack, etc.)
• Good Multi Operating System /Hypervisor knowledge: Windows, Linux OS, ESXi, Hyper V services along with storage management, SAN, NAS, Backup, Security, etc.)
• Cloud certification is desirable - e.g., AWS/Azure/VMWare: Cloud Platform and Infrastructure
• Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures
• Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers
• Outstanding presentation and communication skills, especially with senior level stakeholders
• Experienced in eliciting requirements from formal and informal documents and conversations
• Experience mapping RFI/RFP requirements to Services, Solutions and Offerings
• Experience scoping, defining and commercializing value propositions
• Ability to collaborate across the business where required
• Be proficient in assessing options (e.g., risk, performance, cost-benefit) and informing decision-makers with persuasive visualizations based upon assessment outputs
• Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers
• A solid foundation in developing innovative GTM propositions, Customer Solutions, commercial proposition are key pre-requisites
• Any Network Security experience will be advantageous

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Job Description

We are looking for an ERP Project Manager with experience on large ERP projects.

Responsibilities

Initiation, scoping and Planning

• Drives an internal kick-off session with all relevant stakeholders including Sales to ensure the continuity of Sales’ mind-set into the delivery process (i.e. internal costing sheet, expectations created with the Customer, insights on the Customer etc.). 
• Facilitates the decomposition of the delivery with the project team and Customer to drive how the project will be structured and run (whether in phases or in sprints, whether iteratively or incrementally or a hybrid of both) showing how the delivery matures from a minimum viable product to a fully fleshed and valuable product.
• Solicits all project information from the team surfacing as much of the unknown as possible
• Adds foresight around possible risks and dependencies and mitigates these with contingency time and strategies built into project plans
• Shapes an agreed governance or engagement model with the Customer and project team including but not limited to: Steering Committee meetings (agreeing frequency, structure and attendees); regular stand-ups, reviews and retrospectives (whether at critical project milestone ends or sprint ends) and what type of communication is shared in each event.
• Facilitates agreement, between team and Customer, on how changes (scope adjustments) and risks will be communicated and managed (i.e. levels of escalation) so that the process is clear before it’s needed.
• Confirms Customer roles (Sponsor, final approvers etc.) ensuring each role is engaged appropriately and regularly.
• Balances financial targets (Gross Profit percentages) with optimal resource planning (ensuring the team composition has enough of the right time and skill to ensure project success).

Execution

• Displays resilience when challenges arise, keeping the team motivated and protected for optimal delivery.
• Exudes confidence in being firm and also fair with both team and Customer.
• Actively contributes to delivery through his/her own technical understanding.
• Holds the 360 degree view of the project at all times.
• Packages and shares this 360 degree view expertly, appropriately (whether verbally, on a mail or in a Steering Committee presentation) and timeously.
• Knows how and when to dive into the detail of the project and when to elevate and extract him/herself up at an Executive or C-suite level and can move comfortably between these levels packaging and sharing communications effectively and appropriately for each level.
• Thinks three steps ahead at all times with insight, hindsight and foresight, anticipating and mitigating risks before they occur.
• Values the “how” (people, process, interactions, tools) as much as the “what” (the actual delivery) and balances the priorities of each effectively collaboratively with relevant stakeholders (PDL, CSLs).
• Leads and serves (leaving ego at the door) with integrity, honesty, high emotional intelligence, common sense, drive, passion and respect.
• Values self-growth and growing others (always looking ways to level-up on all fronts).
• Takes Customers on the same journey as the project team fostering close collaboration with the Customer, communicating openly, honestly, fairly, regularly, effectively, expertly, succinctly and clearly with direction, authority, humility and accountability.
• Ensures the Customers’ expectations are in line with delivery iteratively and progressively throughout the project duration.
• Keeps the project on track in terms of time, cost, scope and quality, balancing all intersections of these as optimally as possible.
• Works creatively and flexibly when circumstances change (i.e. when team resources need to be reallocated, Customers delay their feedback or dependencies, team members underestimate their tasks) and implements valuable mitigations to keep projects in green.

Closure

• Ensures that Karabina’s delivery has added value to the Customer.
• Ensures the Customer’s readiness to accept the final delivery and to make all outstanding payments without come-back.
• Runs a close-out interview and/or encourages the Customer to complete the Customer Survey.
• Feeds back, suggests and applies improvement strategies both within his/her own future projects as well as within the larger Project Delivery Office competency. 

Requirements

• Must have at least 4 - 5 years of experience as a Project Manager
• Exposure to ERP Projects (Microsoft D365 projects would be an added advantage)
• Must be PMP/Prince2/Agile Certified • Able to communicate at all levels in an organisation
• Must be able to work independently with little to no supervision
• Must have strong financial & budget acumen
• Must have successfully delivered projects using Agile methodology
• Must have worked in a consulting environment
• Experience in the commercial & public sector experience would be an advantage

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JOB PURPOSE

The Payroll Consultant will work with the Business Units Human Capital Team/s and Altron Head Office HC Team to support the Payroll, Compensation and Reward activities of Altron in line with the Altron strategy and guidelines.

The incumbent will administer the various payroll and compensation plans for the Business Units.

KEY RESPONSIBILITIES:

Core Responsibilities

• Assist and resolve compensation and pay related queries timeously.
• Resolve all escalated and directed stakeholder queries and complaints.
• Maintain the relevant Payroll system to ensure that payroll delivers a value-added service.
• To ensure that Payroll complies with statutory requirements, regulations, standards, Altron Policy and procedures as well as Corporate Governance principles.
• Responsible for payroll reports to various stakeholders (Monthly HR Reports, etc)
• Managing new employee take-on
• To provide the IT and D365 claim exports weekly
• Regularly attending payroll client meetings
• Assist with the processing of Salary Increases and Bonus payments
• Assist with the updating of Payroll and or compensation plans as necessary.
• Manage the employee remuneration and pay by ensuring quality data that is integrated into the Payroll Bureau and/or loaded on the relevant platform or tool. The Payroll data and inputs are checked to ensure that there are no errors or duplicates submitted for payment to the Payment Bureau.
• Approval of the payroll before payment is released using the variance and payroll analysis reports. Ensure this is done timeously so that salaries can be released on time.
• Consistently meet the Payroll Bureaus timelines/calendar requirements.
• Review and check Reports from the Payroll Bureau.
• Leave management: Making sure that the leave policy of Altron is applied.
• To ensure that filing of documents are efficiently and timeously.
• Ensure data quality and accuracy in source systems (Financial and HR information systems) and the input files (Excel templates etc).
• Full understanding of all policies relating to Payroll, Benefits and Absence and impact of those policies on processes and systems
• Understanding of Human Capital strategy, operating model and how your Payroll, Benefits and Absence areas fits into the overall strategy.
• Ability to clearly articulate Payroll, Benefits and Absence processes and principles
• Understanding of functional requirements pertaining to Payroll, Benefits and Absence that need to be configured in the Financial, Payroll and HR Information Systems.
• Escalate issues to Lead: Compensation and Reward
• Assist with Innovation initiatives in terms of creating best employee experience in terms of Payroll, Benefits and Absence
• Work to meet expected business performance goals by providing full range of customer services related to your position.
• Successfully complete own scheduled training and other development interventions as indicated on the Personal Development Plan

Governance, Risk and Business Continuity Management

• Ensure Data Privacy requirements are adhered to.
• Stay up to date of new trends and innovations in payroll and compensation structures.
• Assist with improvement projects that will increase profits or protect against risks in the function.
• Establish and maintain the highest ethical standards in operations practices.

External Parties and Relationship Management

• Maintain a productive relationship with various stakeholders, service providers and third parties and ensure all the services are delivered properly, evaluate the performance, and report any deviations.
• Be a trusted advisor to the Company

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Heads of Departments/BU’s and other line managers
• Human Capital Community
• Business Units staff members

Reasons for Interaction:

• Align on Altron strategies, recommend, and advise on best practice
• Ensure effectiveness of Payroll, Comp and Reward function initiatives.
• Advisory role to Human Capital.

External:

• Consultants and Service Providers
• External advisors/consultants

Reasons for Interaction:

• Drive collaborative partnerships and innovation with Altron
• Manage service delivery within your mandate

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• National Diploma in Payroll or Human Resources or equivalent
• Payroll System certification

Professional Qualifications

• N/A

Years of Experience

• Minimum 5 years of progressive, professional experience with an emphasis on payroll and compensation.
• Systems (PaySpace, Workday) experience will be highly preferable.

Other requirements

• Ability to manage and influence multiple and complex stakeholders  
• Ability to work in a fast paced, collaborative and changing environment
• Understanding of what it means to work in an organisation with a strong focus on customer obsession.
• Learning agility, high energy level and a strong work ethic.
• Technical knowledge and awareness across all elements of human capital.
• Demonstrated poise and confidence in working with all levels in the company, including senior executives
• Ability to work collaboratively across functions; interpersonal and customer service skills;
• Ability to work in a positive manner with individuals inside and outside of the company.
• Ability to establish and meet deadlines on time and on budget, work under pressure and handle multiple priorities.
• A good knowledge of business process.
• Excellent presentation, organisational and prioritisation skills.
• Ability to work with large and diverse sources of data
• Strong influencing and conflict resolution skills.
• Ability to maintain supreme levels of ethical behaviour and confidentiality.
• Strong analytical and problem-solving skills.
• Good knowledge of Microsoft Office and Collaborations tools and processes
• Ability to work independently and within teams.
• Ability to identify opportunities for improvement.
• Ability to impart and share knowledge and skills.
• Knowledge of local laws related to compensation.
• A good knowledge of business process.

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Job Description

OPCO Sales Management 

• The Enterprise Sales Consultant can financially justify the value of their solutions in sophisticated financial justification models. Also, they can manage the ‘power base’ within the ‘Buying Centre’. They are already accomplished in the fundamental attributes of Solution Selling, which are typically:
  • Well versed in probing skills, able to uncover a Need, Pain or something to be Gained (NPG)
  • They are good listeners who ‘listen to understand’ rather than just ‘listen to respond’
  • They explore the consequence of each alternative, including doing nothing, to establish the ‘explicit’ compelling business need. Having established and quantified the consequences, they provide effective and appropriate solutions to meet this compelling need, or NPG
  • They must have a good grasp of the features, advantages and benefits of their products, services and or solutions, especially the unique selling propositions (USPs’). They can link their solution to the customer’s specific need, pain or gain
  • They produce effective sales collateral in the form of Presentations and Proposals, summarising the key salient points of their proposed solutions making it easy for their customers to make a decision in their favor.  
  • Customer obsession, high performance attitude, ethics, integrity and delivering against promises are their way of life.
• The Enterprise Sales Consultant must already demonstrate the above 6 Solution Selling attributes, using them as the foundation, taking their skill to a new level to perform effectively as complex solution salespeople where more than one individual is involved in the decision-making process of these very large deals. 
• The Enterprise Sales Consultant is political savvy (the essential core competence required in complex selling) enables them to succeed in closing very big deals involving a ‘buying center’ comprising many individuals, all influencing, recommending, and contributing to the decision-making process.
• The Enterprise Sales Consultant can articulate the client’s ‘compelling business need’ and develop a solution that will satisfy the critical elements required by each member of the power base, cost justifying their solutions, managing, and justifying to the ‘power base’ from the top down.  They are therefore well versed in differentiating their company and their proposed solution, able to justify at both a business and a technical level, always conscious of protocol and conduct.  They understand the intricacies of the job and the need to maintain a healthy sales pipeline.
• Lead demand-generating sales activities in the assigned market for the assigned product, service or solution. Assigned market is within South Africa including all Provinces within South Africa.
• Maintain an extensive network of internal and external contacts to ensure that the relevant business unit within the OPCO is optimally placed in its understanding of business, economic, political, and commercial challenges, and opportunities.
• Lead relationship building initiatives with Principal Vendors including playing the lead role in negotiations with respect to pricing & procurement control.
• Coach, support, mentor, and challenge subordinates in the application of effective operations practices, provide advice and guidance on complex issues to minimize risk and ensure performance.

Sales Management

• Achievement of the TCV (Total Contract Value) pipeline build and revenue/sales target
• Lead demand-generating sales activities in the assigned market for the assigned product, service or solution.
• Convert sales opportunities to wins and revenue. Track billing and survey customer satisfaction.
• Source and distribute relevant thought leadership and marketing material to customers.
• Advise the Pricing and Decision Support function on the most appropriate solution Pricing Schedules to be applied during bid / proposal / quote development.
• Collate detail on new business (pipeline, pending and actual new business) and present the progress and successes of performance against the Business Development objectives, targets, as well as against competitive benchmarks.
• Attract new relationships with new customers by supporting collaborative sales efforts. 
• Collaborate with the One-Altron group of Companies to leverage opportunities in our chosen industries.
• Actively drive and follow through on qualified opportunities. Establish ongoing productive and professional relationships with key personnel in assigned new customer accounts; and provide continuous, accurate and consistent feedback to prospective customers.
• Ensure an in-depth understanding of the business unit strategy, growth plan, value drivers (revenue and profit trends), and risks.
• Collaborate with executive and senior leadership across Business Units to initiate and integrate the design and development of new solutions to grow the business, or to terminate those that are no longer viable.
• Identify and assess market opportunities and new ideas within the OPCO and for collaboration with other business units. 
• Drive collaboration across industries and service lines, including collaboration, performance, cross and upsell opportunities.

Governance, Risk and Business Continuity Management

Governance, Risk and Business Continuity Management

• Stay up to date of new trends and innovations in operations. 
• Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs. 
• Lead and guide improvement projects that will increase profits or protect against risks in the function. 
• Establish and maintain the highest ethical standards in operations practices. 

External Parties and Relationship Management

• Oversee relationship with service providers and partners and ensure all the services are delivered properly, evaluate the performance of consultants and report any deviations to the relevant department for any corrective actions. 

Educational Qualifications:

• Business Management degree or equivalent NQF 7 qualifications 

Years of Experience

• At least 5 years Enterprise sales experience with a documented successful track record in selling high end services, rich and complex technology solutions in the relevant industry.
• Preferred track record and good working relationship with key decision makers within the Mining and Manufacturing sectors.
• High achiever with a proven track record of consistent target achievement

Other requirements

• Good Business Acumen 
• Corporate Governance 
• Auditing processes 
• Solution Sales Methodologies 
• Relevant Industry/Domain knowledge 
• Entrepreneurial 
• Assertiveness 
• Leadership 
• Attention to detail 
• Conflict management 
• Professionalism 
• Presentation 
• Entrepreneurial 
• Customer relationship management 
• Travel – must be able to travel across Provinces within South Africa

Behavioral Competencies

• Communicating and Informing
• Results Driven
• Intellectually capable
• Complex solution Sales & Support
• Thought Leadership
• Managing Virtual Teams

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Job Description

The primary responsibility of a management accountant is the development, analysis, and interpretation of financial information to guide strategic decision-making. This role involves preparing financial reports, budgeting, variance analysis, and collaborating with internal stakeholders to optimise financial processes.

Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Revenue Reconciliation, etc. Reviews and interprets financial reporting requirements, rules, and regulations. Balances books and assists in the preparation of the profit and loss, cash flow, income, and balance sheet statements. Monitors and develops monthly reports of revenues and expenditures for projects. Provides record of assets, liabilities, and other financial transactions. May assist in the setup of processes and procedures that properly capture, track and report revenue, including deferred revenue, in accordance with the company revenue recognition policy. May generate revenue reports for internal and/or external use. May interpret reports and records for managers/stakeholders. May be involved in reviewing, tracking, and maintaining billing information in the financial systems, ensuring accuracy and compliance with accounting regulations.

KEY RESPONSIBILITIES:

• Prepare and process journal entries as required. Including reconciliations. 
• Assist in the preparation of the business unit income statements
• Ensure compliance with accounting standards and regulatory requirements.
• Collaborate with business unit executives and the financial business partners to develop annual budgets and forecasts.
• Monitor and analyse budget variances, providing insights and recommendations.
• Conduct detailed cost analysis to identify areas of efficiency improvement and cost-saving opportunities.
• Provide cost-related insights to support decision-making.
• Review and interpret financial reporting requirements, rules, and regulations.
• Monitor and develop monthly reports of revenues and expenditures for projects.
• Track and report customer profitability, considering revenue, costs, and related factors.
• Track and report the profitability of different product or service offerings.
• Maintain accurate records of assets, liabilities, and other financial transactions.
• Assist in the setup of processes and procedures to capture, track, and report revenue, including deferred revenue, in accordance with company policies.
• Interpret reports and records for managers and stakeholders, providing insights into financial performance.

ACCOUNTABILITY :

• Meet deadlines
• Ensure all recons are done monthly with no errors
• Accuracy of all financial records
• Ensure that all entries are done correctly
• Tracking the Profitability of all projects
• Tracking profitability per project monthly

COMMUNICATIONS & WORKING RELATIONSHIPS:

• Trust, teamwork, communication, and respect are keys to effective working relationships. Develop positive relationships with the individuals you interact with at work to make your job more enjoyable and productive.
• Interaction with the finance team is essential for overall alignment with financial goals, budgeting, and financial planning.
• Tight interlock with the financial business partners that the role reports into.
• Regular communication with management and leadership teams to provide financial insights and reports, and to discuss financial strategies (aligned to the function they are assigned to support).
• Collaboration with billing and accounts receivable teams to ensure accurate recording of billing information and proper revenue recognition.
• Interaction with the accounts payable team to coordinate payment processes and ensure accurate recording of expenditures.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Bachelor’s degree in accounting, Finance, or a related field.

Experience:

• Proven experience in accounting or a related role.

Other requirements:

• Knowledge of accounting principles, financial reporting requirements, and tax regulations

Core Competencies:

• Strong analytical and problem-solving skills for interpreting financial data and reports.
• Meticulous in recording and reviewing financial transactions to ensure accuracy.
• Clear and effective communication with internal teams, managers, and stakeholders.
• Excellent organizational and time management skills to meet deadlines and prioritize tasks.
• Understanding of accounting regulations, financial reporting requirements, and tax compliance.
• Proficient in using accounting software and financial systems.

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Job Description

Management

• Work in partnership with the operations and all support functions across all Business units to deliver on the strategic imperatives
• Ensure relevant reports are delivered to all stakeholders.
• Provide guidance and MIS relating to all aspects of services including risks identified as well as plans
• Manage a diverse Team as well as teams from different Business units to drive a common goal
• Work with customer experience team to identify gaps and define customer journeys that provide competitive advantage.
• Work with the product development team to ensure that business requirements are adequately articulated and captured for specific capabilities and identified areas.

Leadership and Management

• Build and manage a high performing team by providing leadership, direction and career development.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Set KPIs for all your direct reports and provide regular performance feedback through a well-defined and implemented performance review program.
• Ensure all PPK’s under their control are audited and that stock losses are prevented.
• To ensure that all CLIR activities are communicated timeously.
• To ensure that all campus RA’s are returned and accounted for in a timely manner.
• To support the OneTouch programme through ensuring that adequate stock levels are always maintained in collaboration with Altron Stores.
• To ensure the efficiency of the on-campus Rework Centres.
• To ensure that his or her time is spent proportionately across all campuses, including onsite presence and remote presence.
• Develop and implement a training plan in order to build and develop skills within the team.
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan.
• Work with the technology delivery team to make sure the root-cause of the system issues are being resolved.
• Actively participate in leadership team and develop skills of own team.
• Promote a ‘Altron centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance and Risk Management

• Implement Standard Operating Procedures for all Service delivery pillars as set out in the agreement
• Provide feedback to the relevant stakeholders within Altron and the Customer
• Establish and maintain the highest ethical standard in employment practices, Service Delivery practices including compliance with all statutory requirements.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Heads of Operations and Business Units
• All stakeholders within the operation
• Shared Services

Reasons for Interaction:

• Ensure the effectiveness Service Delivery.
• Ensure that all stakeholders are aligned and have the relevant information.
• Advice to line management.
• Ensure that Group is aware and aligned to requirements.

External:

• Customer and Service Providers

Reasons for Interaction:

• Work with Customer and Service Providers to ensure optimal service delivery

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications

• Diploma in Information Technology preferred.

Professional Qualifications

• ITIL Foundation

Years of Experience

• 6 - 8 years of progressive, professional experience in IT service delivery and management

Other requirements

• Demonstrated skills, knowledge and experience in IT management.
• Proven track record in managing Service Delivery
• Proven organisational skills.
• Strong oral and written communications skills.
• Excellent negotiation skills.
• A good knowledge of HR management.
• Excellent organisational and prioritisation skills.
• Excellent administrator with strong attention to detail.
• Strong influencing skills.
• Ability to manage conflict
• Ability to manage a team across multiple business units

Behavioural Competencies              

The incumbent is required to have demonstrated the following competencies:

• Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards
• Teaming:  Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes.  Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders. 
• Leading & Managing Change:  Generates and implements new and innovative ideas/approaches to improve business outcomes. Embraces, leads and manages change, providing guidance and support during implementation.

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Job Description

We are looking for an Open based Technician who will be responsible for key accounts regarding product/service offerings, promotion, prices and deliver. May also assist regional sales managers at regional offices.

Key responsibilities

• Tech will support a Business Unit
• Need to have sound technical Skills
• Great customer experience
• Must have Troubleshooting
• Able to work under pressure

Qualifications:

• N+
• A+
• BTech/MCSE (advantageous)
• ITIL certification (advantageous)
• Dell certifications (advantageous)
• Lenovo certifications (advantageous)

Years of Experience

• 2 + years' experience in IT End user support