Internship Openings at City of Johannesburg

Minimum Requirements: 

• Grade 12 (NQF level 4) plus National Diploma in Town Planning/Civil Engineering/Project Management/Construction Management at NQF level 7 or N6 in any built environment (candidate needed in-service training towards completion of his/her studies); 
• Enrolment Confirmation letter from institution; 
• Only City of Joburg residents will be considered.  

Primary Function:

• Provide project and administrative support and act as a Project Coordinator on Public Housing Programmes and projects implemented by the Public Housing Programme directorate within the Department of Human Settlements.  

Key Learning Areas: 

• Coordinate and monitor programmes and projects implemented by the Public Housing Programme directorate; 
• Procurement strategy, building contracts and tender documents are in compliance and to ensure administrative requirements and procedures associated with the departmental programmes are complied with.  

Leading Competencies: 

• High level of confidentially and organisation skills; 
• Flexibility and adaptability; 
• Interpersonal, decision-making and problem-solving ability; 
• Strong work ethic; 
• Ability to work under pressure and Independently; 
• Ability to prioritise; 
• Sound numerical ability; 
• Good time management skills; 
• Analytical and research skills; 
• Presentation skills (verbal and written); 
• Report writing.  

Core Competencies: 

• ICT literacy, including MS Office Applications (Word, Excel, PowerPoint); 
• Language proficiency (reading and writing in English); 
• Basic knowledge of project management and construction management; 
• Multidisciplinary team; 
• Good Interpersonal and Communication skills and be able to work with the group; 
• Problem-solving and Coordination; 
• Understanding of Batho Pele Principles, Ethics on Professionalism. 

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Minimum Requirements:

• Grade 12 (NQF level 4) plus a relevant tertiary qualification at NQF level 6 or student enrolled towards an NQF level 6 qualification
• Only City of Joburg residents will be considered

Primary Function:

• Provide a high level of Call Centre service, both telephonic and written
• Use initiative to analyse, identify account queries, and process necessary procedures
• Resolve revenue-related queries on first point of contact
• Log and/or escalate all queries that cannot be resolved to the relevant department
• Meet or exceed targets set by the R & CRM department and the needs of customers

Key Learning Areas:

• Apply set standard operational procedures in logging of all revenue accounts-related queries related to services offered by the City of Joburg
• Log and resolve queries relating to first-time resolution immediately
• Perform tasks associated with maintaining electronically based information/data/records
• Subscribe to the Performance Management Policy within the City of Joburg Municipality
• Maintain strong customer and working relations with RSSC customers, peers, and other internal stakeholders
• Efficiently utilize operational assets and resources cost-effectively in accordance with the City's legislative framework, policies, and procedures

Leading Competencies:

• Computer Literacy (Microsoft Office Applications)
• Problem-solving skills
• Good time management
• Excellent listening and communication skills (verbal and written)
• Excellent interpersonal skills

Core Learning Competencies:

• Basic knowledge of billing concepts and functions
• Knowledge retention and recall
• Capability to handle pressure
• Ability to interpret mathematical information
• Attention to detail and accuracy