Customer Service Advisor at Concentrix

• You’ll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that that become friends for life.

What You Will Do In This Role

• Working towards consistently achieving and exceeding set targets
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face

Your Qualifications And Experience
This Customer Service Advisor role at Concentrix is a great match if you:

• Have at least 6 months’ experience working in an international contact centre environment (essential)
• Have a matric certificate
• Ability to work rotational shifts in a 24/7 environment
• Proficient in English verbal communication
• Have the ability to troubleshoot and find effective resolutions
• Are self-motivated and highly responsible

It Will Be a Plus If You

• Have sales through service ability