Operations Manager - Altron Campus Woodmead Block F at Altron Bytes Systems Integration

Job Description

Management

• Work in partnership with the operations and all support functions across all Business units to deliver on the strategic imperatives
• Ensure relevant reports are delivered to all stakeholders.
• Provide guidance and MIS relating to all aspects of services including risks identified as well as plans
• Manage a diverse Team as well as teams from different Business units to drive a common goal
• Work with customer experience team to identify gaps and define customer journeys that provide competitive advantage.
• Work with the product development team to ensure that business requirements are adequately articulated and captured for specific capabilities and identified areas.

Leadership and Management

• Build and manage a high performing team by providing leadership, direction and career development.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Set KPIs for all your direct reports and provide regular performance feedback through a well-defined and implemented performance review program.
• Ensure all PPK’s under their control are audited and that stock losses are prevented.
• To ensure that all CLIR activities are communicated timeously.
• To ensure that all campus RA’s are returned and accounted for in a timely manner.
• To support the OneTouch programme through ensuring that adequate stock levels are always maintained in collaboration with Altron Stores.
• To ensure the efficiency of the on-campus Rework Centres.
• To ensure that his or her time is spent proportionately across all campuses, including onsite presence and remote presence.
• Develop and implement a training plan in order to build and develop skills within the team.
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan.
• Work with the technology delivery team to make sure the root-cause of the system issues are being resolved.
• Actively participate in leadership team and develop skills of own team.
• Promote a ‘Altron centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Governance and Risk Management

• Implement Standard Operating Procedures for all Service delivery pillars as set out in the agreement
• Provide feedback to the relevant stakeholders within Altron and the Customer
• Establish and maintain the highest ethical standard in employment practices, Service Delivery practices including compliance with all statutory requirements.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Heads of Operations and Business Units
• All stakeholders within the operation
• Shared Services

Reasons for Interaction:

• Ensure the effectiveness Service Delivery.
• Ensure that all stakeholders are aligned and have the relevant information.
• Advice to line management.
• Ensure that Group is aware and aligned to requirements.

External:

• Customer and Service Providers

Reasons for Interaction:

• Work with Customer and Service Providers to ensure optimal service delivery

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications

• Diploma in Information Technology preferred.

Professional Qualifications

• ITIL Foundation

Years of Experience

• 6 - 8 years of progressive, professional experience in IT service delivery and management

Other requirements

• Demonstrated skills, knowledge and experience in IT management.
• Proven track record in managing Service Delivery
• Proven organisational skills.
• Strong oral and written communications skills.
• Excellent negotiation skills.
• A good knowledge of HR management.
• Excellent organisational and prioritisation skills.
• Excellent administrator with strong attention to detail.
• Strong influencing skills.
• Ability to manage conflict
• Ability to manage a team across multiple business units

Behavioural Competencies              

The incumbent is required to have demonstrated the following competencies:

• Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards
• Teaming:  Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes.  Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders. 
• Leading & Managing Change:  Generates and implements new and innovative ideas/approaches to improve business outcomes. Embraces, leads and manages change, providing guidance and support during implementation.