Jobs at Nedbank

Job Purpose

• To partner with business and relevant stakeholders to ensure the delivery of human resources services to support the achievement of the business units strategic objectives.

Job Responsibilities

• Monitor and track progress of HR deliverables by having regular meetings, reviewing reports, analysing data and taking appropriate action with Manco and Exco teams.
• Render a professional service, educate stakeholders, mitigate risk and ensure adherence to legislation by consulting and providing guidance to business unit and team on HR policies, processes and procedures.
• Assess team performance by analysing feedback from line managers and reports.
• Identify trends, risks and recommend solutions for presentation to business unit for actioning and decision making by analysing management information system (MIS) reports.
• Facilitate talent management across business units by assisting business to identify top talent, create talent pipelines and pools, develop succession plans, retention, development and fast -tracking plans. 
• Provide strategic insights to managers regarding HR related issues and decisions required across the HR value chain by interpreting HR policies and advise on appropriate actions.
• Ensure objectives and deliverables are met within agreed timelines by reviewing the HR plan and by consulting with the business.
• Ensure transformational targets are met  for own team and business unit through consideration of targets during the staff recruitment, retention and training process and utilising preferred suppliers.
• Contribute to a culture conducive to the achievement of transformation and operational goals by participating and encouraging team and business unit participation in Nedbank Culture building initiatives.
• Improve culture survey results by participating in the development and implementing action plans for business unit.
• Achieve business strategy through supporting and encouraging staff to participate and support corporate responsibility initiatives.
• Add value to the business by encouraging team to generate innovative ideas and share knowledge.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision and agreeing on goals and objectives.
• Motivate staff to perform and contribute to the success of the business by creating an environment of teamwork and by engaging with staff and through encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders, build capability of self and staff by identifying current and future training and development needs.
• Manage personal and team costs and take corrective action where required.
• Meet all strategic targets by analysing data; monitor and track progress and take appropriate action.
• Ensure implementation, quality and delivery of national projects within set timelines.

People Specification

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Masters degree in Human Resources or Industrial Psychology

Minimum Experience Level

• Minimum 6 years’ experience in HR Generalist consulting inclusive of 2 years people management

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Change management
• Client service management
• Client service principles
• Communication Strategies
• Consumer behaviour
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Organisational systems
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Decision Making
• Building talent
• Inspiring others
• Continuous Improvement
• Driving for Results
• Planning and Organizing

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Job Purpose

• To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Nurture strong, long-standing client relationships.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the convenience, security and functionality of self-service solutions.
• Provide knowledgeable client service that fosters mutual trust and confidence.
• Discover client's needs through connecting, understanding and delivering financial solutions with care.
• Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Identify cross-selling opportunities through client engagement and quality conversations.
• Facilitate the sales process by informing clients of the product features and benefits.
• Fulfill clients' needs through documenting needs analysis and by providing suitable financial product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
• Provide complete solution to clients by networking and collaborating with internal stakeholders.
• Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
• Identify and recommend opportunities to enhance processes, systems and policies.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Achieve business objectives and identify and execute on quality sales leads.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• Must have 3 - 6 years Retail/Banking Client Service, Sales, Relationship experience.

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

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Job Purpose

• The Sponsorship Manager executes on the sponsorship plan, ensuring that it is aligned to overall strategy.  Responsible for leading the communication, on-boarding and contracting of sponsorship stakeholders. Ensure the development of sponsorships and events while integrating with brand and other teams.

Job Responsibilities

Sponsorship initiatives

• Manage planning and alignment of sponsorship marketing strategies aligned to brand and marketing initiatives.
• Manage communications, on-boarding and contracting of sponsorship stakeholders.
• Oversee sponsorship budgets and contribute to the negotiation of sponsorship rights.
• Supervise the implementation of sponsorship campaigns.
• Prepare and present sponsorship campaign proposals to squads based on mission and BAU delivery and requirements.
• Support the sponsorship marketing team on marketing plans.
• Execute core logistical tasks surrounding the project management, planning and execution of partnership activities, ensuring deliverables are created and delivered on time in support of programmes.
• Oversee the creation of innovative tactics that leverage partnerships aligned to objectives.
• Collaborate with agencies and business functions to monitor and track metrics and key learnings to apply to future programmes.
• Coordinate the briefing, design, and production of various marketing materials.
• Manage key partners (including agencies, suppliers etc.).
• Manage merchandise creative, orders, requests and inventory related to sponsorships.
• Adhere to compliance approvals and processes for all marketing and advertising communications.
• Stay abreast of trends and best practice in sponsorships industry.
• Work with cross functional squads as a Traveler expert.
• Lead the planning, execution and manage post campaign analysis and reporting of various sponsorships.

Mission and squad delivery

• Executes the tasks in the marketing backlog with support from other team members.
• Participates and contributes to all the agile ceremonies in a sprint cycle.

Chapter contribution

• Participate in the development of the Sponsorship, Events and Activations chapter initiatives.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Field of Study

• Marketing/Events Management

Certifications

• Marketing related certifications - preferred

Minimum Experience Level

• 3 - 6 years
• Sponsorships experience

Technical / Professional Knowledge

• General Communication Skills
• Interpersonal Skills/ Client Relationship
• Problem solving skills
• Leadership Skills
• People Skills
• Innovation and creative skills
• Agile Way of Working
• Entrepreneurial Skills
• Business Acumen
• Negotiation skills

Behavioural Competencies

• Earning Trust
• Influencing
• Communication
• Initiating Action
• Planning and Organizing
• Driving for Results
• Building Customer Relationships

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Job Purpose

• To assist in the development of analytics and reporting through the delivery of insights and analytics to stakeholders for business application in alignment with Nedbank's strategic focus areas.

Job Responsibilities

• Deliver reports by extracting and analysing financial data according to agreed-to timeframes.
• Deliver analytics and reports for business visibility and action by evaluating and consolidating feedback.
• Track and monitor profitability by analysing trend lines for business/product.
• Determine business and client data needs through engagement with  stakeholders.
• Communicate with internal/external stakeholders by participating in information sharing sessions.
• Build and maintain relationships with internal/external stakeholders through formal engagement processes. 
• Distribute qualitative reports on time by adhering to processes and procedures, control measures and business requirements.
• Keep stakeholders informed by communicating according to agreed-to processes.
• Leverage resources by identifying and applying resource mechanisms.
• Ensure delivery of management information by adhering to standards, policies and procedures.
• Identify and raise non-compliance and risks through analysis and reporting for business to action.
• Identify work obstacles by monitoring resources and engaging with stakeholders.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• B degree that includes Economic, Mathematics, Statistics, Information Systems and/or Finance

Minimum Experience Level

• 3 years experience in information management

Technical / Professional Knowledge

• Administrative procedures and systems
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• Banking knowledge
• Banking procedures

Behavioural Competencies

• Communication
• Customer Focus
• Decision Making
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills

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Job Purpose

• To advise, monitor and provide assurance on the adherence to compliance practices in client facing clusters to ensure compliance risks are managed and reported across Nedbank.

Job Responsibilities

• Working knowledge of financial services legislation and ability to advise business on relevant and applicable legislative obligations including ethical considerations
•  Execute the annual compliance risk-based program, including drafting of Regulatory Universes and CRMPs
•  Monitor compliance risks and determine the state of compliance in client facing Clusters
• Provide input, review and ensure accurate reporting and articulation of compliance risk
• Provide advice and/or input to internal stakeholders on possible contraventions of compliance risks through early detection
• Engage and maintain relationships with internal stakeholders by establishing partnerships in managing compliance risks.
• Contribute towards actively managing the culture of compliance
• Attend and present at various compliance forums
• Monitor adherence to compliance methodology by ensuring adherence to all framework requirements as listed above; 
• Assist in the execution of the annual compliance coverage plan activities
• Assist with reporting requirements as and when required
• Assist in managing and maintaining relationships with internal stakeholders

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post Graduate Diploma: Compliance Management

Preferred Certifications

• Compliance Institute of South Africa (CISA) - preferred, not essential
• CPRAC

Minimum Experience Level

• 3-5 years experience in risk management of which 5 years in a compliance related role

Technical / Professional Knowledge

• Change management
• Cluster specific operations
• Compliance reporting
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Reputational risk management
• Risk management process and frameworks
• Stakeholder management
• Codes of Good Governance

Behavioural Competencies

• Decision Making
• Influencing
• Building Trusting Relationships
• Managing Work
• Quality Orientation
• Stress Tolerance