Jobs at FirstRand Group

Job Description

• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

You’ll be an ideal candidate if you have:

• Must have a formal IT Project Management / certificate / university module.
• Must have min 5 - years IT Project Management experience.
• Must have experience running Technology / Technical projects.
• Experience with Climate Risk and/or ESG Environment and Social Governance
• Experience in the banking industry

Additional information

• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
• Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
• Manage and advise on projects from beginning to end in alignment with identified organisational methods and governance guidelines.
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements.
• Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Define project success criteria and disseminate them to involved parties throughout project life cycles
• Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time.
• Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process.

Qualifications and Experience

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification - Post graduate degree
• Must have a formal IT Project Management certificate / university module.
• Experience - 5 to 7 years IT Project Management experience

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Job Description

To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

• Achievement of embedded value hurdle rates/targets.
• Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Maximise cross sell opportunities and strengthen client relationships at point of sale.
• Manage the growth of active customer Account Base through hunting, to increase client base.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
• Leverage existing clients and grow portfolio through making contact and generating leads.
• Provide accurate and reliable sales statistics through daily cash-ups.
• Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales activities with the specific aim to increase own sales results.
• Manage personal development to increase own skills and competencies.

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Job Description

To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

• Achievement of embedded value hurdle rates/targets.
• Increase in average balance of the Business Unit assets as defined in the Financial Performance Report of the Business Unit.
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Maximise cross sell opportunities and strengthen client relationships at point of sale.
• Manage the growth of active customer Account Base through hunting, to increase client base.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions at point of sale.
• Leverage existing clients and grow portfolio through making contact and generating leads.
• Provide accurate and reliable sales statistics through daily cash-ups.
• Enter all Qualified leads into the sales pipeline or customer relationship management system and maintain on a daily basis.
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry.
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales activities with the specific aim to increase own sales results.
• Manage personal development to increase own skills and competencies.

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Job Description

To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers

• Act responsibly with work related resources in order to contribute to cost containment
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Assist with profit growth for the business through sales and acquisition of new clients
• Support sales through analysis of client portfolio and pro-active client engagement
• Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
• Identify sales opportunities and ensure effective management of the leads pipeline
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Address customer needs in order to meet or exceed customer expectations
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Achieve expected financial targets and uphold associated service levels

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Job Description

Are you someone who can:

• Ensure processes are aligned to Agile and Devops
• Ensure all systems build and deployments are automated
• Documentation of Environment and Operation processes
• Day to day support of Operating systems and Applications running on Operating systems

You will be an ideal candidate if you have experience with the following skillsets:

• Docker
• Ansible
• Jenkins
• SSL certificate management
• bitbucket
• Linux Redhat
• AWS Cloud Practitioner
• Zabbix Monitoring
• Kubernetes

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Thrive in a collaborative environment

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Job Description

• To effectively promote sales, in liaison with brokers and financial institutions

Are you someone who can:

• Contact prospective clients and sell appropriate insurance products in order to achieve sales targets
• Manage existing clients and grow existing portfolio through renewal processes
• Maximise cross sell opportunities and strengthen client relationships
• Build and maintain relationships with Bank Client Managers to generate leads and cross sell opportunities
• Track, control and influence sales activities with the specific aim to increase sales efficiencies
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers. Identify new business opportunities that impact on the industry

You will be an ideal candidate if you:

• Have a minimum of a relevant National Certificate (NQF 5 in Short-term Insurance), Diploma or Degree
• Have an RE5 certificate
• Have 3 years’ experience in short-term insurance for Commercial and Personal Lines
• Are fully FAIS compliant

You will have access to:

• An innovative work environment
• Opportunities for personal and professional growth
• Collaborative teams

We can be a match if you are:

• Analytical
• Attention to detail
• Strong communicator

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Job Description

• To provide required services through effectively managing all aspects of insurance claims for customers by liaising with the relevant Insurance companies on the customers behalf within agreed service level agreements.

Are you someone who can:

• Identify and Administer Short Term Motor and Non-motor Recovery and Liability Claims. 
• Manage your time to ensure all short-term recovery and liability claims are attended to in a timeous manner. 
• Manage customer and supplier complaints relating to Recovery or Liability claims
• Pay attention to details 
• Adhere to Organisational values and service standards and interact with and communicate with customers, suppliers and third parties accordingly
• Establish relationships with relevant internal and external individuals and departments to deliver on work expectations;
• Provide timeous reports on pending recovery and liability matters, performance and audit findings

You will be an ideal candidate if you:

• Have a certificate or Full insurance credits in Short Term Insurance
• Have 2 – 3 years’ experience in a claims environment with experience in, or working knowledge of, recovery and liability matters
• A legal / paralegal qualification or studying towards it will be advantageous

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are: 

• Adaptable and curious
• Customer centric and goal driven
• Thrive in a collaborative environment

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Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training as per eCareers.

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Job Description

• To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.

Tech stack

• Ab Initio
• Atlassian Confluence
• BMC Control-M
• Cobol Mainframe
• Data Analysis
• Data Mapping
• Endevor
• ETL Development
• IT Analysis
• IT Solution Design
• Job Control Language (JCL)
• Leadership
• Microsoft Excel
• Microsoft Excel Macros
• Microsoft Power Automate
• Microsoft PowerPoint
• Microsoft Visio
• Microsoft Word
• Process Diagrams
• Software Development Life Cycle (SDLC)
• Structured Query Language (SQL)

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Are you someone who can:

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals.
• Ensure all communications with clients are professional, resulting in compliments.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements.
• Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Minimum Qualification – Matric and Relevant qualification 
• Experience - 3 to 5 years experience in a similar environment,

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are: 

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.

• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Maximise cross-selling opportunities.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.

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Job Description

• To create, debug, verify, maintain and update technical test scripts to run automated testing Is responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement
• Deliver against operational and cost targets
• Prioritise resource allocation to minimise and reduce wastage
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure
• Review cost reports and resolves or explains variances to the budget
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
• Ensure full understanding of customer needs to deliver a quality service
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
• Communicate how customer service solution will be implemented and secures buy-in
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service
• Propose ideas to improve customer service
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
• Develops an understanding of risks and risk management approaches
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Monitor customer feedback reports and align processes to maximise efficiencies
• Provide input into the development of the busines area tactical strategy in achievement of the overall business strategy
• Develop and implement an area operational plan in achievement of Business objectives
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required
• Monitor own progress against development plan and measure impact of results
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement

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Job Description

• To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Act responsibly with work related resources in order to contribute to cost containment.
• Achieve expected financial targets and uphold associated service levels.
• Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Compile reports that track progress and guide business to make informed decisions.
• Ensure effective management of the leads pipeline.
• Support sales through analysis of client portfolio and pro-active client engagement.
• Contribute to innovation by finding faster and more accurate ways of working.
• Assist with profit growth for the business through sales and acquisition of new clients.
• Understand and market all financial services solutions within the relevant business offering.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop, encourage and nurture collaborative relationships across the FRG.

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Job Description

• To manage a portfolio of accounts and deal with liquidators and attorneys, monitoring legal fees, may have supervisory responsibilities
• Ensure Debt Recovery maximised due to effective analysis
• Manage costs / expenses within approved budget to achieve cost efficiencies by monitoring legal fees payable to attorneys and liquidators
• Deliver a sound Debt Recovery Management culture through awareness of campaigns to influence behaviour and drive the importance of compliance
• Liaise with third parties i.e. Attorneys and Liquidators in a professional manner to maximise return on collections for the bank
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Conduct risk grading of customer base by input of data into Regulatory Credit Risk reports and Credit Recovery Models to ensure minimising of risk to bank for future business
• Comply with governance in terms of legislative and audit requirements
• Predictive / Pricing / Profitability model building by Credit Recovery model construction and testing through monitoring and maintenance of collections and Credit Recovery model performance
• Make accurate provisioning in terms of the Recoveries Detail Design and Asset assessments
• Assess trends in recovery, security realization and liquidation dividends as a % of the business analyst' portfolio and recommend corrective action to management
• Review daily reports ensuring the business recovery debts are correctly addressed within the Bank's policies, norms and standards
• Manage personal development to increase own skills and competencies

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Are you someone who can:

• Develop and manage key stakeholder business relationships that enable achievement of operational objectives
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Compile reports that track progress and guide business to make informed decisions
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Provide appropriate banking solutions across the business to prospective clients
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
• Identify and implement on opportunities for revenue growth in order to deliver on sales targets
• Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
• Assess and evaluate business credit applications in accordance with the Banks Credit Policy and within set time frames
• Drive the achievement of customer migration by recommending solutions and improving efficiencies

You will be an ideal candidate if you:

• Have a relevant Postgraduate Financial Degree qualification (CA preferred)
• Have a completed RE5 Certificate (FAIS Compliant)
• Have 5+ years of experience with at least 4 years judgmental credit and relationship management experience
• Have Commercial Banking product knowledge experience
• Are not an unrehabilitated insolvent
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

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Are you someone who can:

• Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiency
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Achieve Retention by managing the service breakdown activities as listed in the Service Operations Plan
• Resolve all customer queries efficiently, and within agreed timelines.
• Prepare business communication that is of a professional standard
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Follow up with the applicable customer to ensure that the complaint was resolved to the customer's satisfaction
• Manage own development to increase own competencies

You will be an ideal candidate if you:

• Matric (Grade 12)
• 2 -3 years’ experience in the field
• Relevant Systems Knowledge and experience

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

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Are You Someone Who Can

• Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
• Resolve challenges and act autonomously in creating resolution within the Agile space
• Enable cross-functional development teams to deliver quality software as effectively as possible whilst upholding the values, principles and practices of scrum methodology and the agile manifesto both personally and within the team
• Work with both Kanban and Scrum simultaneously depending on the team
• Prevent wastage, and on an ongoing basis identify process improvements in order to contain and reduce costs
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Participate in planned activities that are appropriate for own and employee development
• Help the Development Teams understand the need for clear and concise Product Backlog items
• Asses and evaluate of the current Agile environment within allocated Development Teams
• Coach the development teams in self-organization and cross-functionality
• Review and report on the performance of the teams
• Implement customer service solutions demonstrating the shared values
• Deliver internal and external customer service excellence through adherence to quality service standards
• Ensure that scrum is understood and enacted

You Will Be An Ideal Candidate If You

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification -
• 4+ years experience in a Scrum Master role
• Additional Knowledge - SME in relevant function/field

You Will Have Access To

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We Can Be a Match If You Can

• Coach the development teams in self-organization and cross-functionality
• Review and report on the performance of the teams
• Implement customer service solutions demonstrating the shared values
• Deliver internal and external customer service excellence through adherence to quality service standards
• Ensure that scrum is understood and enacted.

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Dear Future, Property Development Specialist

The role requires you to manage and grow a portfolio of high revenue generating clients by managing client relationships and identifying opportunities for greater profits

Are you someone who can:

• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Ensure that all business secured complies with the governance and compliance framework.
• Manage and network with mortgage originators and developers to increase sales intake, grants, and registrations.
• Contribute to teamwork and inclusivity within own team.
• Identify and utilize opportunities to assess and improve own performance.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Optimize work through the application of learning experiences.
• Achieve sales and new client acquisition targets to contribute to profit and growth of business.
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.
• Achieve expected financial targets and uphold associated service levels.

You will be an ideal candidate if you:

• Minimum 3yrs and more in similar role
• Degree, Honors Degree preferably (business or property related)
• Strong relationship management or stakeholder engagement
• Extensive travel and Launches attendance imperative.
• Ensuring all legal and required documents are correct.
• Continuous analysis of the state of your portfolio
• Strong analytics background and PowerPoint skills

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious.
• Have strong customer service experience.
• Thrive in a collaborative environment.

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Job Description

• The Administration Manager will be accountable for administration process excellence for the Department. Ensuring optimal workflow within the department in regards to procedures and policies to mitigate risk and or improve operational efficiencies

Are you someone who can:

• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Precise, systematic and rule-oriented in gathering, reviewing and evaluating data from a variety of perspectives; includes the ability to work with precision and highlight inaccuracies and inconsistencies in detailed information
• Anticipates, recognizes and meets the needs of internal and external customers, taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships
• Listens attentively, presents information in a clear manner and responds appropriately to the verbal and written communication of others

You will be an ideal candidate if you:

• Diploma and Degree
• 3 to 5 years working experience in the similar role
• Insurance and claims background

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment