Job Vacancies at Old Mutual South Africa

Job Description

• The role is responsible for executing the brand strategy and related marketing plans for a portfolio of business units, in support of building and growing the OMI brand. The role collaborates and delivers in partnership with Business Units.

Operational Delivery

• Implement brand strategy and enterprise-wide initiatives that support the overall Old Mutual Insure (OMI) brand strategy and associated plans in partnership with business units.
• Provide sound brand consulting and central execution services and recommendations to support the implementation of the OMI Brand strategy and meet the needs of business units.
• Provide input into, and provide advice on the OMI Brand architecture and usage protocols to support the adherence of these protocols across the OMI business.
• Deliver integrated marketing campaigns across the OMI Group for enterprise-wide initiatives.
• Manage different marketing and communication channels to deliver product agnostic and enterprise-wide marketing, public affairs and sustainability campaigns/initiatives for a portfolio of business units.
• Analyze marketing insights to identify opportunities to optimize brand positioning and improve brand equity.
• Review performance metrics and methods to refine and optimize marketing and digital activities and campaigns.
• Plan/execute the integrated marketing functions (all above the line/through the line/ internal marketing/ digital/advertising campaigns for Old Mutual Insure)
• Digital social media content management ( planning and execution)  
• Manage marketing media to deliver on integrated marketing (all above the line/through the line/ internal marketing/ digital/advertising)
• Project management of marketing campaigns that ensure the most effective way of delivering outstanding integrated marketing campaigns, on time and in budget; ensuring that integrated marketing collateral is leveraged in all appropriate other business activities.
• Manage agencies and contractors to ensure that they are motivated and producing industry-leading creative work, media execution, brand experiences.
• Manage events and sponsorship portfolio – development and executing events and securing sponsorships to deliver on enterprise, segment and stakeholder objectives
• Responsible for budget management/supplier management (contract management, supplier payments, budget tracking)

Centre of Expertise

• Implement and ensure that standards set in the Brand Framework (principles and protocols for Brand and Trademark policy, IMC connection management, advertising, sponsorship and events) are adhered to across the OML business.
• Manage the delivery and performance of external suppliers, agencies and vendors in line with the agreed framework and process.
• Positively influence and manage change by providing mechanisms and support to implement New Ways of Work, including digital transformation and collaboration with key stakeholders.

People

• Accountable for others' time, tasks and output quality, over periods of up to 1 year.
• Balances own priorities with directing and motivating others.
• Creates a climate for optimal performance.
• Individually accountable for delivery through efforts of a team, for periods of up to 1 year.
• Manages performance.
• Plans and assigns work over the applicable period.
• Implements the functional resource plan and takes corrective action (where required).

Finance and Governance

• Responsible for Finance and Risk management, including the management and clearing of audit findings.
• Contributes to functional resource planning and integration.
• Manages the functions KPIs and implements corrective action.
• Drives and manages accountabilities for certain legislative requirements specifically impacting the way we engage with our customers e.g. TCF and PPI.
• Manage GMPAS TTL Budgets & ROI

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

Specific skills & experience required:

• Relevant degree
• Extensive experience in Brand and Marketing essential
• Experience in managing teams

Education

• Bachelors Degree (B) (Required)

Closing Date

20 March 2023

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Aspires to be a Financial Advisor

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions

Education

• Bachelors Degree (B), High School (Grade 12) (Required)

Closing Date

20 March 2023

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Aspires to be a Financial Advisor

• We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
• The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

Education

• Bachelors Degree (B), High School (Grade 12) (Required)

Closing Date

20 March 2023

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Job Description

• Design @ Old Mutual is currently going through a scaling and growth phase in order to more substantially contribute to our Vision of being “Our Customers’ 1st Choice” by championing “Mutually Positive futures”.
• The Design team currently consists of Service Designers, UX Designers and UI Designers collaborating closely with UX Writers. New to this multidisciplinary team, are Qualitative and Quantitative researchers, Design System Lead as well as the Design Operations Manager.
• As a Design System Lead, your goal is to enable the Design Practice to work as efficiently as possible through reusable component libraries and facilitate a Design - Front-end Dev relationship that seeks to eliminate handovers and cultivate close collaboration.

As the Design System Lead, you will lead the Design Team's efforts in:

• Componentisation of App and Web UI components
• Publishing components and documentation onto Design System Website
• Onboarding Designers to fully orient them on our reuse framework
• Evangelising and supporting the adoption of Design System across the group
• Governing the use and contribution to the shared libraries
• Establishing and Leading a Design system team

Collaborate with:

• Design Chapter Leads & Designers
• Front-end developers and Tech leads
• UX Writers
• Design Operations Manager

Education

• Bachelor of Science (BSc)

Closing Date

31 March 2023

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Job Description

• Design @ Old Mutual is currently going through a scaling and growth phase in order to more substantially contribute to our Vision of being “Our Customers’ 1st Choice” by championing “Mutually Positive futures”.
• The Design team currently consists of Service Designers, UX Designers and UI Designers collaborating closely with UX Writers. New to this multidisciplinary team, are Qualitative and Quantitative researchers, Design System Lead as well as the Design Operations Manager. You'll be the first official Design Operations Manager within the Old Mutual Design team.

As a Design Operations Manager, your goal is to make the design team as effective as possible by fully enabling designers so that they focus on the work.
You will be the prime co-ordinator of work that gets done within Design and across certain functions, leading our efforts in:

• Design project/programme management
• Streamlining Research Ops and Design Governance
• Fostering relationships with CX & Data teams
• An “Instagram-able” Onboarding experience and sustained culture
• Facilitate Knowledge management and sharing

You will primarily collaborate with:

• Head of Design
• Design Chapter Leads, Designers & Researchers
• Product Owners
• Data and Analytics teams
• E-commerce and growth teams
• Establish and manage the design operations management methods and practices
• Programme management

Setup Research Ops:

• Recruitment
• Logistics
• Storing and disseminating results and Insights
• Tooling
• Manage consolidated Research/User Testing calendar 
• Setup and schedule Governance and quality management ceremonies

Culture:

• Organise team functions
• Knowledge sharing sessions 
• Hackathons
• Talks
• Facilitate Cross functional collaboration
• Vendor Management 
• Software & Hardware management
• Manage Onboarding of new team members
• Coordinate Internship program
• Play Scrum master/Delivery manager role for Design system and other Design-specific initiatives
• Setup dashboards to track UX metrics & Outcomes
• Manage Design calendar and events/ceremonies
• Knowledge management (Structure and storage of Design artefacts, methods and tools)
• Run Design Communications and engagement (E.g. Design Milestones, updates, governance, events )
• Plan and potentially facilitate design workshops and events.

Technical Expertise

• Project / Programme management
• Thorough knowledge of the Human-Centered Design processes and how it integrates in Digital Product development cycle
• Demand management
• Thorough knowledge of user-centered research and design processes
• Experience keeping distributed teams engaged
• Familiarity with Figma & Miro
• Use of Jira and Confluence to manage projects and documentation
• Reporting
• Tracking Finances/Spend
• Stakeholder management

Business Acumen

• Experience working in Digital
• Experience working in an agile/scrum development process.

Education

• Bachelor of Science (BSc)

Closing Date

31 March 2023

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Job Description

• Design @ Old Mutual is currently going through a scaling and growth phase in order to more substantially contribute to our Vision of being “Our Customers’ 1st Choice” by championing “Mutually Positive futures”.
• The Design team currently consists of Service Designers, UX Designers, UI Designers collaborating closely with UX Writers. New to this multidisciplinary team, are Qualitative and Quantitative researchers, Design System Lead as well as the Design Operations Manager. You will be the first official Quantitative UX Researcher within the Old Mutual Design team.
• As a Quantitative UX Researcher your goal is to enable the Design Practice to effectively leverage quantitative data to answer design questions and provide insight to product development. You will be the champion of numerical and statistical approaches to Design research.

As a Quantitative User Experience Researcher you will lead the Design Team's efforts in:

• Quantitative data gathering and analysis
• Defining and tracking Experience Measurements
• Interfacing with our Data Science and Advanced analytics teams
• Multivariate testing and continuous Experimentation approach
• Personalisation on Digital Platforms
• Driving Digital growth and Sales

Collaborate with:

• Data and analytics teams
• Design Chapter Leads, Designers & Qualitative Researcher
• Product Owners
• UX Designers
• Engineering
• E-commerce and growth teams
• Customer experience

Responsibility

• Ownership of measuring and interpreting in-product/on- platform behaviours
• Promote data literacy within the Design team
• Define and operationalise user experience measurement KPI's
• Ensure the integrity of quantitative evaluation of hypotheses and experience outcomes / Intended user interactions/behaviour
• Generate insights to inform hypothesis regarding product usages as it pertains to growth, sales and ultimately [Positive experience outcomes | Financial | Wellness | positive futures]
• Lead the creation of experience quality dashboards for Journeys on digital platform / ecosystem
• Identify improvement opportunities and provide recommendations that are actionable, focused on supporting experience-related design and product direction decisions

Technical Expertise

A deep understanding of quantitative research methods:

• A/B & multivariate testing
• Quant / Summative Usability Testing
• Card Sorting
• Tree testing
• Surveys

Proficiency in the following toolset:

• Google analytics (for web and app analytics)
• Firebase
• Tableau

E-Commerce and Journey optimization

Business Acumen

• Experience working in Digital
• Experience working in an agile/scrum development process.
• Thought leadership and caching in your area of
• Continuous Experimentation 

Management Effectiveness

• Develops peers and possibly direct reports through mentoring and coaching.
• Drives operational excellence through area of supervision.
• Leads service delivery.
• Accountability for managerial work, including selection, performance management and talent management.
• Contributes towards operational capability enhancement (people, process and technology) for digital experience design - facilitates feedback loop between execution and capability
• Manages supplier relationships in delivery.
• Needs to report on and hold accountability for the performance of the Quantitative Research chapter

Education

• Bachelor of Science (BSc)

Closing Date

31 March 2023

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Job Description

• Our roots are in insurance and actuaries continue to be a critical talent pool for us. In fact, we are one of the largest communities of actuaries in South Africa, and we continue to grow this capability across the African continent. As a key component of our journey to build a world class team of actuaries, we have set up an internal actuarial consultancy.
• We are looking for talented, curious individuals to join us on the journey to shape the future of Old Mutual through our internal consultancy, doing great things, everyday.
• We have established an internal talent pool in our consultancy, providing the best of both the corporate and consulting worlds for our top talent. Roles within the internal consultancy provide you with the opportunity to have a real and meaningful impact on the business, in an environment that supports innovation, experimentation, mentorship and learning. Through the consultancy you can build in-depth understanding of the different parts of our business through cross-segment and business exposure, a focus on solving real business challenges as well as new world-of-work flexibility in work arrangements.
• Firm-wide exposure, cross-segment and business
• A focus on strategic projects and important business initiatives across Old Mutual, as well as supporting areas of high demand for actuaries. Helping to solve complex business challenges and to identify and unlock opportunities to drive extraction of value across the business / provide commercial insights
• Working in small dynamic teams with flat hierarchies where you see the impact of your work directly
• Genuine new world-of-work flexibility in work arrangements
• Outstanding learning and mentorship environment
• Part of a diverse team with different skills, background, experience and perspectives
• Opportunity to build a broad range of skills in addition to technical actuarial ability, including business and strategy awareness, stakeholder engagement, communications, collaboration, agile practices etc
• A springboard to a broader OML career

Top performers with any level of experience are invited to apply.

• The roles will suit balanced individuals with sound technical knowledge, an aptitude for commercial and innovative thinking and the ability to engage with a variety of stakeholders.
• Previous experience of working in a consultancy or similar environment would be a strong advantage.
• We encourage candidates with non-traditional experience in credit-risk/banking to apply as we expand our focus to different areas in the business.

Skills

• Business Insights, Consulting, Experimentation, Innovation, Innovative Thinking, Teamwork, Technical Knowledge

Education

• Bachelors Degree (B): Actuarial Science (Required)

Closing Date

25 March 2023

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Job Description

• Design @ Old Mutual is currently going through a scaling and growth phase in order to more substantially contribute to our Vision of being “Our Customers’ 1st Choice” by championing “Mutually Positive futures”.
• The Design team currently consists of Service Designers, UX Designers, UI Designers collaborating closely with UX Writers. New to this multidisciplinary team, are Qualitative and Quantitative researchers, Design System Lead as well as the Design Operations Manager. You will be the first specialising Qualitative UX Researcher within the Old Mutual Design team.
• As a Qualitative UX Researcher your goal is to enable the Design Team to effectively leverage Qualitative research and design evaluation to inform and evaluate UX & Service designs. You will take ownership of Qualitative data gathering methods and insights to ensure that they are consistent in quality and approach.
• Although your focus will be on using qualitative methods, the ideal candidate is someone who understands and has experience blending qualitative insights with learnings from quantitative research and product experimentation.

As the Senior Qualitative UX Researcher you will lead the Design Team's efforts in:

• Qualitative data gathering & analysis,
• Working with Design Ops to establish the Research Ops
• Design evaluation and simulations and the respective methods and standards
• Experience outcomes measurement.
• Personalisation on digital Platforms and comms
• Driving Digital growth and Sales

Collaborate with:

• Data and analytics teams
• Design Chapter Leads, Designers & Quantitative Researcher
• Product Owners
• E-commerce and growth teams
• Customer experience

Responsibility

• Lead UX Research at Old Mutual
• The custodianship of Qualitative Research methods and standards
• Conduct discovery sessions and customer/employee interviews.
• Design and execute end-to-end customer primary research using a wide variety of qualitative methods, and interpret analysis through the lens of business impact, experience outcomes
• Uphold a rigorous research standards
• Adapt methods creatively to the research question at hand using a range of methods, weave together qualitative and quantitative insights for data-informed understanding
• Measure outcomes and connect research outputs to strategic goals.
• Mentor and collaborate closely with UX & UI Designers

Technical Expertise

A deep understanding of quantitative research methods:

• Data gathering
• Experience conducting usability Testing,
• task analysis,
• heuristic evaluations,
• Journey & ecosystem mapping, implementation, and measurement,
• personas, or requirements analysis

Proficiency in the following toolset:

• Figma
• Miro
• User testing and research platform(s)

E-Commerce and Journey optimization

Business Acumen

• Experience working in Digital
• Experience working in an agile/scrum development process.
• Thought leadership and caching in your area of
• Continuous Experimentation 

Management Effectiveness

• Develops peers and possibly direct reports through mentoring and coaching.
• Drives operational excellence through area of supervision.
• Leads service delivery.
• Accountability for managerial work, including selection, performance management and talent management.
• Contributes towards operational capability enhancement (people, process and technology) for digital experience design - facilitates feedback loop between execution and capability
• Manages supplier relationships in delivery.
• Needs to report on and hold accountability for the performance of the Quantitative Research chapter

Closing Date

31 March 2023

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Role Overview

• This role manages the Data Capability Support function and provides the interface between end users and product/ technical support resources, responding to the user community efficiently and timeously.
• The Support Team manages user queries and incidents, provides application support, and monitors the accuracy of the estate. Ensuring the availability and accuracy of the production environment with ongoing monitoring and the resolution of incidents as quickly as possible are key responsibilities.
• The role is responsible for managing customer expectations, maintaining optimal customer service standards, ensuring effective communication between end users and the Data Capability team, and providing prompt 1st tier resolution where possible.

Role Requirements

System Efficiency Optimization

• Implements cost saving/optimization initiatives.

Training

• Provides training and guidance to end users on products and services offered by the Group Finance Data Capability.
• Ensures best practice of solutions by end users.
• Provides advice and consultation to the business across products and processes.

Technical Support

• Super user on applications in use, with knowledge of IT processes and technologies.
• Responsible for daily monitoring of user queries and accessibility and accuracy of estate.
• Responsible for problem and incident management – from logging to troubleshooting to root cause analysis of incidents, and pro-actively managing re-occurrences.
• Provides temporary workarounds for incidents, to ensure service is restored as quickly as possible to achieve service level agreements.
• Has knowledge of data management processes and technologies.  
• Deep understanding of business processes, procedures, policies, and practices.
• Ensure clear requirements and expected results received in business requests.
• Assists with Self Service report builds.
• Tests and troubleshoots builds and fixes.
• Participates in the systems, process, and reporting handover once solutions operationalized. Ensures that sufficient understanding and documentation is in place to support these solutions. 
• Communicates timeously and effectively regarding Support and Data Capability- related incidents and activities.
• Available to provide 24/7 first-tier standby support for production processes

Role Qualifications, Skills & Required Experience & Knowledge

• Finance Function experience
• Data Management experience
• Project or BAU Support Role Experience
• Analytical skills
• ITIL Service Management (Advantageous)
• Minimum of 2 years’ service desk/ helpdesk experience

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question

Closing Date

22 March 2023

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Job Description

Support clients in specific technology.
This role uses business and solution knowledge, in order to achieve client expected business results

• The Consultant implements and supports modules to enhance the clients¿ business functionality and overall performance, while maintaining a high degree of customer satisfaction.
• Design, configuration and testing in various modules
• Analyze the current business processes and scenarios of the client and develop solutions to meet the clients need
• Responsible primarily for successful implementation of solution, providing functional expertise, guidance, presentation, and instruction on products to clients.
• Carry out assignments requiring the development of new or improved procedures
• Proactively seek opportunities to enhance the effectiveness and efficiency of solutions
• Participates in implementations
• Acts as liaison with client for troubleshooting: investigate, analyze, and solve software problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients needs.
• Maintain a thorough knowledge of the organization and adheres to all organizational standards
• Participates in ensuring the application version is current and relevant

Knowledge and experience

• Have experience and knowledge of Oracle Finance Cloud
• Oracle Cloud Finance Cloud experience/knowledge
• Working knowledge of query tools (OTBI)
• Knowledge of System Administration functions like flex fields, workflow, profile options, value sets, request groups, responsibilities, menus, etc.
• Understanding of multi-organization and multi-currency functionality
• Prepare and maintain up to date Oracle processes, system documentation, and assist with end user training materials.
• Assist with implementation of new functionality or system enhancements including test script development and requirements gathering.
• Prepare Functional specs and take though the design approval process
• Have experience in logging Service Requests with Oracle to resolve problems.
• Have experience in doing research on Oracle website.
• ITIL experience

Skills

• Cloud Technology, Information Technology Infrastructure Library (ITIL), ITIL Management, IT Service Management (ITIL), Oracle, Oracle Apps Financials, Oracle Cloud, Oracle OTBI, Service Request Management, Service Requests, System Configuration

Education

• Bachelors Degree (B): Information Technology (Required), Diploma (Dipl.): Information Technology (Required), Matriculation Certificate (Matric) (Required)

Closing Date

31 March 2023

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We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.

The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.

• Responsible for the procurement of new business
• Expand sales of products and services with existing customers
• Work mainly on own leads

Closing Date

20 March 2023