Job Vacancies at IIE MSA and IIE Varsity College

About the Job

• The IIE Varsity College, Durban North Campus has vacancy for Admissions Officer (Fixed-Term Contract).

Duties and Responsibilities:
Student Application & Admission Administration

• Collaborates with the campus student retention team to generate student admissions related queries.
• Follows up with the campus retention team for missing student information in order to finalise all student admissions related queries.
• Evaluates retention student admissions against the set admission criteria and communicates the appropriate outcomes.
• Liaises with the campus student retention team during the admission evaluation process and assessment.
• Escalates admission queries to the Head: Academic Operations and Office of the Registrar.
• Liaises with the campus Head Academic Operations on the management of declined admissions and expired offers
• Documents management and issuance of appropriate admission letters.
• Checks the accuracy of student registration information on an ongoing basis.
• Determines conditions associated with student admission and follows up on them thereafter.
• Determines the eligibility of the admittees onto academic programmes.
• Tracks student admissions through to registration.
• Reports on admission progress to the Head: Academic Operations
• Adheres to established service level agreements of the admissions process set by the organisation.
• Works with the Finance department on finance related issues of admission.
• Works with the Head: Academic Operations to ensure admission compliance for the campus.
• Works with the Academic Operations Manager on national admission projects.

Student Registration Administration

• Checks pre-requisites for 1st to 2nd semester
• Verifies registrations against the admission criteria
• Checks the accuracy of student registration information on an ongoing basis
• Manages the de-registration and transfer process, and thereafter sends to the Finance department for processing.
• Follows up on all outstanding documentation and uploads once received.
• Determines eligibility and captures academic credits.
• Determines maximum completion time and credit load of such registrations.
• Maintains student records for a period of two years before archiving the files in line with the data retention regulations of the Protection of Personal Information Act (PoPIA).
• Ensures compliance of international students from a document perspective.
• Adheres to the International Student Policy/Procedure and updates reports regularly.
• Re-audits all registration files in line with the stipulated deadline for the Data Verification Report.
• Re-audits all registration files by the audit date stipulated by the Registrar, this would include the following; the South African Qualifications Authority SAQA / Universities South Africa (USAF)
• Tracks and monitors conditional admissions throughout the year such as one module outstanding / Universities South Africa (USAF) / South African Qualifications Authority (SAQA) / combined.
• Adheres to the established service level agreements of the registration process set by the organisation.
• Drafts letters for current students such as; Proof of Registration letters, Travel letters, Medical Aid letters, Universities South Africa (USAF) letters, SAQA letters and Study Permit letters.

Graduation

• Determines eligibility of the graduation cohort including late graduation.
  Identifies and advises of any students who are graduating outside of their graduation year (exception graduates).
• Verifies student information for prospective graduates.
• Prepares Short Learning Programme (SLP) and Corporate offer certificates.
• Checks the graduation programme for sign off.
• Ensures that graduation timelines are met.
• Facilitates qualification certificate re-prints.

Ticket Management

• Processes assigned admission, graduation & registration tickets received face-to-face or via Assist

Reports & Other

• Facilitates continuous communication with the Assistant Registrar in relation to resolving the Registrar related queries
• Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the Admission Centre
• Performs other ad hoc administrative and/or reporting duties as and when required

Competencies required:

• Superior interpersonal and communications skills
• Computer proficiency
• Planning skills
• Time management skills
• Deadline and results driven
• Best suited to a friendly, organised and systematic person who has an eye for detail and who works accurately and is able to handle pressure

Minimum Qualification Requirements:

• Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous.

Minimum Work Experience Requirements:

• 2 years administrative experience (ideally with admissions experience).

Preference may be given to EE candidates

go to method of application »

About the Job

• The IIE's Varsity College, Online Centre has a vacancy for a Customer Relations Officer.

Duties and Responsibilities:

Student Registration and Academic Progression Counselling

• Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish for change within a semester, between semesters or between years of study.
• Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out- etc.) to ensure that student is advised correctly.
• Supports the Senior Customer Relations Officer, Campus Deputy Head and/ or Head: Academic Operations in co-ordinating the Retention Project on campus.

Active Student Engagement and Support

• Delivers the academic orientation programme for new and returning students by means of the programme information presentations, on overview of pertinent academic policies and an outline of the academic year etc.
• Manage the dissemination of policies (new and updates).
• Attends informal meet-and-greet sessions with students.
• Facilitates Programme information Session by addressing students in class with a view to explain and induction the students on the relevant policies and procedures that govern student life on campus.
• Facilitates follow-up Programme information Sessions by way of email broadcasts that occur throughout the year and that drip feed policy and procedure related information to the students as is deemed necessary by the Academic Operations Department.
• Conducts periodical class visits to canvas student concerns and share relevant information.
• Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.

Student Query Resolution

• Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations Officer where appropriate.
• Captures details of all student contact made by the Customer Relations Centre on the academic system.
• Provides various letters/documents that are generated from the academic system on request by students.
• Assists with unresolved queries from The Students HUB and escalates queries to the Senior Customer Relations Officer where quires require further attention.
• Assists with the roll out of all relevant customer related surveys.

Cross Departmental Query Resolution

• Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.

Team Support, General & System Administration

• Responsible for ensuring all students notes are captured in the academic System.
• Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
• Identifies and flags student query trends and escalates these identifies trends to the Senior Customer Officer where required.
• Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
• Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
• Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.

Competencies required:

• Advanced Interpersonal and communication skills
• Computer proficiency
• Planning & time management skills
• Results driven and able to handle pressure
• Professionalism
• Empathy
• Customer service driven/focused
• Advanced administrative and organisational skills

Minimum Education Requirements:

• Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous.

Minimum Work Experience Required:

• Minimum of 2 years administrative and customer service experience, and 1 year of operational management/ project management experience.

Customer Relations Officer Working Hours:

Centre Core Hours:

• Monday to Thursday: 07h00 to 18h30
• Friday: 07h00 to 17h00
• Saturday: 08h00 to 13h00

Shift Hours:

Shift 1:

• Monday to Thursday: 07h00 to 16h00
• Friday: 08h00 to 17h00

Shift 2:

• Monday to Thursday: 09h30 to 18h30
• Friday: 07h00 to 11h00
• Saturday: 08h00 to 13h00

When students are not on campus throughout the year normal working hours apply.
Preference may be given to EE candidates

go to method of application »

About the Job

• The IIE Varsity College, Pretoria Campus has a vacancy for an Assistant Accountant (Fixed-Term Contract)

Job Purpose : 

• The Assistant Accountant is accountable for processing, recording, updating and reconciling information in compliance with established company policies and procedures as well as analysing expenditures against budget. In addition to this, to provide accounting support to the campus Finance staff.

Duties and Responsibilities:
Business Partnering

• Tracks and monitors the budget throughout the year and reports on variances - discussions documented for control & audit purposes
• Assists in the drawing up of the yearly budget - normally twice a year.

Fixed assets

• Manages the asset register and updates in the event of movements and changes
• Conducts monthly audit of assets across the campus including working with it and facilities for tagging of assets.
• Monitors the compliance to registration process including documentation, process adherence and accuracy.
• Runs the monthly depreciation journal.
• Updates and reconciles fixed asset register reconciliations - gives the new asset numbers to the relevant departments to ensure asset are tagged - weekly / monthly

Debtors

• Co-ordinates the correct allocation of bank statements to student accounts.
• Checks that payment plans on student accounts are all loaded correctly.
• Co-ordinates that all adjustments and refunds are captured as well correct supporting documentation is obtained.
• Oversees the updates of the credit balance report - monthly.
• Checks that banking is balanced and completed on at least twice a week and all ensures relevant policies and procedures are adhered to.
• Reconciles student bursaries and any necessary adjustments to individual student accounts.

Student Administration

• Oversees the administration process related to cancellations, deregistration's and appeals of student contracts continuously. This includes weekly participation on relevant committee.
• Monitors the compliance to registration process including documentation, process adherence and accuracy.
• Processes and balances loan and sweeping accounts weekly.

General Accounting

• Processes and balances loan and sweeping accounts weekly.
• Captures bank statements daily and sends bank reconciliations out monthly.
• Loads and reconciles salary and lecturer journals - monthly and investigates variances where applicable.
• Processes and balances monthly general ledger reconciliation - up to trial balance.
• Provides weekly cash flow and capex report.
• Raises accruals for expenses not yet received - monthly.
• Supports the campus finance teams if the head: finance is on leave or as and when required.

Creditors

• Verifies and reconciles purchase orders and invoices.
• Attaches all orders to invoices (follow approved framework) to deal with creditors admininstration. Captures invoices and payment of invoices to creditors accounts
• Draws up cheque requisitions and obtains approval and signatures.
• Draws up creditor reconciliations & eft's & process on the accounting system.
• Makes weekly / monthly payment of creditors.
• Manages and balances procurement card on campus continuously.
• Prepares ongoing procurement card reconciliations.
• Captures all new suppliers onto system.
• Checks and clears all debit balances from vendor accounts - monthly.
• Adheres to and maintains all financial procedures throughout completion of the accounts payable process (compliance with audit procedures).

Competencies required:

• An analytical approach to work
• Problem solving skills and solutions driven
• Sound numeracy and technical skills
• Initiative
• Excellent administration, planning/organisation and time keeping skills

Minimum Qualification Requirement :

• Finance Related Diploma or Degree.

Minimum Work Experience Requirement :

• 3 - 4 years Bookkeeping experience

Special Requirement: Driver's License.
Preference may be given to EE candidates.

go to method of application »

About the Job

• The IIE's Varsity College, Online Centre has a vacancy for a Student Wellness Manager.
• NB. This position may be based at either our Cape Town, Durban, Waterfall (Midrand) or Nelson Mandela Bay Online Centre.

Duties and Responsibilities:

Provision of Student Emotional and Mental Counselling Services

• Creates a plan and schedule of provision of counselling services for online students.
• Provides individual primary counselling to online students and explores/determines if the student should be referred for secondary counselling and unpacks their referral options if necessary. (Up to 6 Sessions)
• Provides students with coping techniques and skills to deal with life challenges.
• Receives the signed consent form from the student prior to the commencement of the first counselling session.
• Establishes trustworthy relationships with students that opens channels for communication between the online campus and students.
• Facilitates online group counselling for students with similar problems.
• Establishes a referral network for secondary online / face to face (geographical location) counselling.
• Presents online Life Skills workshops or video's addressing relevant social and emotional problems experienced by students.
• Creates online awareness campaigns surrounding universal social and emotional issues and sources relevant guest speakers to add value to the campaign to address students on relevant topics.

Creation, Rollout and Monitoring of Awareness Campaigns

• Sets a bi-annual calendar for the following semester of online awareness campaigns based on the reports compiled throughout the previous year.
• Identifies key themes, suggests possible campaigns and plans awareness campaigns accordingly.
• Designs, develops, implements and manages awareness programmes and campaigns and includes and oversees the VC Online Student Representatives assisting with marketing and creating awareness for these campaigns

Planning, Rollout and Monitoring of Community Engagement Programmes

• Facilitates engagements between the students and community engagement programmes at IIE Campuses.
• Plans the bi-annual community engagement and awareness campaign calendar.
• Markets contact campus community engagement outreach programmes and encourages online student participation at IIE campuses.
• Creates awareness amongst online students regarding social issues.
• Establishes and maintains relationships with contact campuses Student Wellness Managers / Wellness Navigators.
• Empowers students with a sense of citizenship and encourages online students to get involved in activities for community projects in their area (e.g. by donating blood in their area, donation drives and outreach projects).
• Educates students about giving back and sharing the skills with them to do so.
• Co-ordinates communications and visibility of online campaigns (including sharing posters on the WhatsApp community groups).

Student Wellness and Administration Reporting

• Provides annual registration process support specifically relating to the marketing of the Student Wellness Manager services.
• Communicates and liaises with students specifically in relation to Student Wellness services available.
• Compiles and submits weekly Student Wellness status and progress reports as well as the weekly Student Activity Report to the National Student Wellness Manager including statistics and details of counselling sessions and referrals.
• Markets, uploads and maintains a monthly register of workshops and videos regarding online awareness campaigns avaialble and in th designated wellness weeks.
• Ensure all marketing material / posters / infographics / videos are approved and available to students prior to the commencement of the initiatives.
• Compiles and submits the necessary reports to the national office and ADvTECH head office as and when required.
• Ensure effective and efficient service delivery to students by monitoring and communicatin with students via the various platforms (Online Booking form, IIE Assist, Email).
• Keeps records of each counselling session and any interventions implemented or recommended and captures notes on the relevant business system (SIS) to track these sessions for reporting purposes and ensure that the maximum number of sessions (6 per student issue) is not exceeded.
• Compiles and reports on monthly Corporate Social Investment (CSI) activities on the CSI Tertiary Hub.

Competencies required:

• Advanced Communication and Interpersonal skills
• Organisational and Planning skills
• Analytical skills
• Counselling
• Computer skills

Minimum Education Requirements:

• Minimum of Postgraduate Diploma / Bachelor Honours Degree (NQF Level 8) in Counselling Psychology or Social Work. Ideal qualification Social Worker / Psychologist (NQF Level 9).
• Legal Requirements - Registered with Social Work Council or Health Professions Council of South Africa as a counsellor and Driver's License.

Minimum Work Experience Requirements:

• Minimum of 2 years Trauma Counselling and 2 years Community Engagement experience.

Preference will be given to EE candidates

go to method of application »

About the Job

• The IIE Varsity College, Sandton Campus has a vacancy for an Academic Support Coordinator.

Duties and Responsibilities:
Academic Department Administrative Support

• Responsible for the day-to-day administrative support of the campus Academic department across all School/s and Programmes.
• Compiles, manages and distributes academic reports as required by the campus Academic School/s.
• Captures student notes in the academic system as and when required.
• Collaborates with other members of the Academic team (and other departments when applicable) to prepare for and meet the requirements for the campus PULSE and Groups Internal Audits.
• Provides academic and administrative support during the campus registration period, including calling for student retention initiatives.
• Supports the Head: Academic with the Student Evaluation of Teaching (SETS) requirements.
• Attends the Academic department meetings and records minutes at these meetings when required.
• Assists with student disciplinary hearings as and when required.
• Meets project deadlines as determined by the National office and/or the Head: Academic.

Independent Contractor (Lecturer) Administration Management

• Responsible for day-to-day administrative management of the campus Lecturing (Independent Contractor) team within the relevant School/s.
• Supports the Programme Manager/s in managing the Lecturers and addresses or directs their queries timeously and accurately.
• Monitors the lecturer's administrative performance, for example: the timeous submission of timesheets and documentation aligned with audit requirements and company policy.
• Captures information on the Direct Academic Student Engagement (DASE) tracker and ensures that this tracker is kept up-to-date and accurate at all times.
• Manages lecturing loads by way of module allocations i.e Direct Academic Student Engagement tracking (DASE/non-DASE) to ensure the permissible maximum hours are adhered to and are not exceeded.
• Manages and notifies the relevant lectures of any changes that may affect their designated programmes.
• Collaborates with relevant parties (Head: Academic, Programme Managers and the Junior HR Officer: Academic) to advertise campus Lecturer vacancies.
• Provides first line screening support for Lecturer applications and sets up interviews for shortlisted candidates.
• Attends mock lectures where required as part of the candidate screening process.
• Applies for Academic (Classification of Educational Subject Matter: CESM) approval on the HR & Payroll System to determine what module/s each Independent Contractor is approved to lecture on, and ensures that approvals are awarded by the Central Academic Team (CAT) prior to giving the Junior HR Officer: Academic the details to draw up the relevant Independent Contractor related Annexures.
• Collaborates with the Junior HR Officer: Academic on the Lecturer appointment process to ensure that the process is streamlined, and all audit and policy/process requirements are met prior to any Independent Contractor Agreement being issued or work being offered or carried out.
• Provides the Junior HR Officer: Academic with the relevant lecturing schedules needed to complete the Independent Contractor Agreements and associated Annexures.
• First level approver for the Lecturer timesheet approval process on the HR & Payroll system.
• Collaborates with the campus Capacity Planning and Timetabling Centre to fulfil the timesheet approval function and checks timeously in the HR & Payroll system on a monthly basis in accordance with the payroll deadlines to ensure that all timesheets are approved, and any queries are resolved before the timesheet cut off date.
• Works with Academic Department in driving lecturer evaluations.
• Keeps in constant communication with the Capacity Planning and Timetabling Centre to inform them of module allocation and Lecturer details so that they can set the relevant VCConnect email addresses and account details timeously.
• Ensures that all new Lectures are invited to attend the semester Induction and Orientation sessions as part of their onboarding process.
• Updates the campus tracker to identify Lecturer gaps and work with the Head: Academic to put recruitment plans in place to fill the identified gaps accordingly, and proactively identifies a pool of suitable Lecturer candidates across the relevant Programmes as part of an ongoing recruitment drive.

Campus Synergy & General

• Assists the Academic department with the co-ordination of academic workshops when required.
• Assists in identifying at risk students and lecturers and directs academic related queries to the relevant Academic team member timeously.
• Liaises with the Capacity Planning and Timetabling Centre and manages the Programme Managers class visit schedule on a regular basis.
• Addresses queries with the relevant National office Academic Support team members, and rolls-out directives or projects as and when required.
• Collaborates with all departments on campus to facilitate optimal performance within the portfolio or scope of duties.
• Complies with The Protection of Personal Information Act (POPIA) legislation relevant to the role.

Competencies Required:

• Advanced administrative and organisational skills
• Computer and system proficiency
• Problem solving skills
• Advanced communication
• Time management & prioritisation skills
• Best suited to a friendly, organised and methodical person who works accurately and able to handle pressure

Minimum Qualification Requirements:

• Minimum of a National Diploma/Advanced Certificate (NQF Level 6). However, candidates in their final year of their studies (NQF Level 6) who are currently employed in the company will also be considered for the role.
• Advanced diploma or Degree (NQF Level 7) advantageous

Minimum Work Experience Requirements:

• Minimum of two years administrative experience, ideally within a tertiary academic environment

Preference will be given to EE candidates

go to method of application »

About the Job

The IIE Varsity College, Cape Town Campus has a vacancy for a Part-time Lecturer (Independent Contractor)

• Criminology

Competencies required:

• Communication Skills
• Online Technology & Communication Skills
• Organisational Skills
• Effective Classroom Management
• Open to Development

Minimum Education Requirements:

• Ideal: Masters (NQF level 9) qualification in Criminology and/ or Criminal Justice.
• Minimum Requirement: An Honors or Postgraduate Diploma (NQF level 8 qualification) in Criminology.

Minimum Experience Required:

• Preferably two years lecturing experience in the discipline of Criminology. Work experience ideally in one or other field related to forensic criminology, research, criminologist, forensic analyst, victim empowerment, correctional services, or a qualification in child or youth care and related fields.

Working Conditions:

• Please note that this is an Independent Contractor position
• Positions are part-time, with lectures taking place between 08:00 and 17:30.
• Must reside in Cape Town
• Applicants must be available to lecture for 2 -3 days (business hours) within a week for the duration of the semester.
• Owing to the volume of CVs received, we may not be able to personally contact all applicants. Only individuals whose qualifications and skills most closely match the position requirements will be contacted for interviews.

go to method of application »

About the Job

• The IIE's Varsity College, Online Centre in Waterfall (Midrand) has a vacancy for a Credit Controller.

Duties and Responsibilities:
Administration/Collections/Handovers

• Assist with all campus administrative related activities: (Bank Statements/ Credits/Journals/ Refunds/Billing/Debit Orders/Banking/Bursaries/Cancellations/Transfers/Payment Plans).
• Processing adjustments on D365.
• Attend to additional ad-hoc administrative duties as and when required.
• Attend to queries escalated by the centralised debtors department.
• Accurately processing of weekly banking from the cash office (Credit/Debit).
• Investigation of credit balances.
• Assist with processing of applications for when students.
• Collections on debtor's accounts as and when required.
• Negotiate and maintain payment arrangements and document Acknowledgement of Debt (sign off by Head: Finance/Debtors manager).
• Ensure required call output target is achieved (20-30 Quality calls daily).
• Place hold on STASY and D365 (debtors portal) when accounts are in arrears.
• Informs students that they have been suspended from attending classes.
• Compilation of contracts/statements/Account payer's documentation for handed over files to be sent to pre-legal.
• Changing of account status to pre-legal on STASY (debtor's portal).
• Attend to queries relating to pre-legal files.

Bank Statements

• Accurate processing of daily bank statements.
• Ensure all debit orders returned unpaid from the bank are dealt with immediately. Re-activation of failed debit orders and raise rejected D/O fees charge on D365.
• Accurate processing of unallocated payments.
• Processing of debit orders on the Absa banking system (1st/15th/25th) of each month.
• Distribution of payment batches.
• Accurate processing of legal payments on pre-legal accounts (active/bad debt write off's).
• Identifying payments for other campuses and escalating to Head: Finance to process transfer.
• Accurate processing of card payments.

Customer Service

• Communicates with internal departments as and when required in order to maintain an accurate position on students accounts.
• Attend to walk in account payers/finance queries.
• Build sustainable relationships and trust with students/account payers through open and interactive communication.
• Handle account payers complaints, provide appropriate solutions and alternatives.
• Assist with Fresh Desk (VC Assist) as and when required to resolve student/payer queries.
• Resolving queries logged by central team via FQMS (Finance management system).

Quality Management & Reporting

• Senior Credit Controller who in turn will collate and send to Head: Finance and Debtors Manager. This could be weekly, bi-weekly or monthly.
• Quality of work to be reviewed by Senior Credit Controller/Head: Finance (Meeting deadlines, communication (inbound/outbound), allocations, processing of credits, notes on debtors portal, holds on accounts, follows Standard Operating Procedure).
• Maintenance of working file on a daily basis. All fields must be completed accurately in-order for any user to convert into reports.
• Manage query resolutions received from internal and external stakeholders.

Competencies Required:

• Knowledge of Full Function Credit Control
• Knowledge of Accounts Receivable/Debit Orders/Bank Statements.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
• Good interpersonal skills/Customer Service driven.
• Analytical and Problem solving skills.
• Sound numerical skills.
• Best suited to a friendly, organised person who works accurately and is able to handle pressure.
• Honest, trustworthy and ethical.
• Time management skills.
• Ability to produce basic reports using Microsoft Office.

Minimum Education Requirements:

• Minimum of Matric, Credit management/Book keeping/Financial qualification advantageous

Minimum Work Experience Requirements:

• Minimum of 2 years credit control experience

Preference will be given to EE candidates