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Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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Requirements
Qualifications:
- Business Management, Marketing or finance-related NQF 7 qualification/ BCom or BCom Honours degree. (preferred)
- Certificate in Financial Planning or working towards it. (advantageous)
Experience:
- 3-5 years' experience in corporate business development / corporate client service, sales or marketing within a financial services environment.
- A proven track record in successfully dealing with clients and/or IFAs in a practice.
- A proven track record in successfully dealing with clients and/or IFAs in a practice management environment is an advantage.
Duties & Responsibilities
Engage and Enthuse through Brand, SME Service & Digital
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are met and managed.
- Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Provide support and efficient resolution of queries in the area of group Health business.
- Work with advisers to understand group opportunities and identify client leads within their books.
- Support advisers in developing competency and confidence in offering advice to corporate clients.
- Work collaboratively with consultants, EB specialists, Health and EB product house stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
Enable and empower through partnership:
- Implement the sales strategy to increase product uptake, encourage cross selling and enable product engagement.
- Provide insights to consultants on industry trends, competitor analysis and ways to improve their business, including identifying corporate leads and unlocking cross selling opportunities across product lines for corporate clients.
- Ensure implementation of budgets, contribute to the budget planning process and identify opportunities to enhance cost effectiveness and increase operational efficiencies in line with tactical delivery plans.
- Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Keep abreast with trends, legislation and best practices within the employee benefits and health industries in order to optimize the function and empower advisers.
- Enables the growth of new business sales and achieves set targets for the products.
- Interrogate performance reports to identify areas of opportunity and potential risks.
Competencies
- Working with people: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.
- Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
- Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
- Applying Expertise and Technology: Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
- Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
- Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
- Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
- Coping with Pressures and Setbacks: Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.
- Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
- Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value.
go to method of application »
Requirements
Qualifications:
- Business Management, Marketing or finance-related NQF 7 qualification/ BCom or BCom Honours degree. (preferred)
- Certificate in Financial Planning or working towards it. (advantageous)
Experience:
- 3-5 years' experience in corporate business development / corporate client service, sales or marketing within a financial services environment.
- A proven track record in successfully dealing with clients and/or IFAs in a practice.
- A proven track record in successfully dealing with clients and/or IFAs in a practice management environment is an advantage.
Duties & Responsibilities
Engage and Enthuse through Brand, SME Service & Digital
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are met and managed.
- Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Provide support and efficient resolution of queries in the area of group Health business.
- Work with advisers to understand group opportunities and identify client leads within their books.
- Support advisers in developing competency and confidence in offering advice to corporate clients.
- Work collaboratively with consultants, EB specialists, Health and EB product house stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
Enable and empower through partnership:
- Implement the sales strategy to increase product uptake, encourage cross selling and enable product engagement.
- Provide insights to consultants on industry trends, competitor analysis and ways to improve their business, including identifying corporate leads and unlocking cross selling opportunities across product lines for corporate clients.
- Ensure implementation of budgets, contribute to the budget planning process and identify opportunities to enhance cost effectiveness and increase operational efficiencies in line with tactical delivery plans.
- Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Keep abreast with trends, legislation and best practices within the employee benefits and health industries in order to optimize the function and empower advisers.
- Enables the growth of new business sales and achieves set targets for the products.
- Interrogate performance reports to identify areas of opportunity and potential risks.
Competencies
- Working with people: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.
- Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
- Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
- Applying Expertise and Technology: Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
- Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
- Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
- Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
- Coping with Pressures and Setbacks: Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.
- Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
- Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value.
go to method of application »
Requirements
Qualifications:
- Business Management, Marketing or finance-related NQF 7 qualification/ BCom or BCom Honours degree. (preferred)
- Certificate in Financial Planning or working towards it. (advantageous)
Experience:
- 3-5 years' experience in corporate business development / corporate client service, sales or marketing within a financial services environment.
- A proven track record in successfully dealing with clients and/or IFAs in a practice.
- A proven track record in successfully dealing with clients and/or IFAs in a practice management environment is an advantage.
Duties & Responsibilities
Engage and Enthuse through Brand, SME Service & Digital
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are met and managed.
- Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Provide support and efficient resolution of queries in the area of group Health business.
- Work with advisers to understand group opportunities and identify client leads within their books.
- Support advisers in developing competency and confidence in offering advice to corporate clients.
- Work collaboratively with consultants, EB specialists, Health and EB product house stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
Enable and empower through partnership:
- Implement the sales strategy to increase product uptake, encourage cross selling and enable product engagement.
- Provide insights to consultants on industry trends, competitor analysis and ways to improve their business, including identifying corporate leads and unlocking cross selling opportunities across product lines for corporate clients.
- Ensure implementation of budgets, contribute to the budget planning process and identify opportunities to enhance cost effectiveness and increase operational efficiencies in line with tactical delivery plans.
- Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Keep abreast with trends, legislation and best practices within the employee benefits and health industries in order to optimize the function and empower advisers.
- Enables the growth of new business sales and achieves set targets for the products.
- Interrogate performance reports to identify areas of opportunity and potential risks.
Competencies
- Working with people: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.
- Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
- Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
- Applying Expertise and Technology: Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
- Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
- Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
- Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
- Coping with Pressures and Setbacks: Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.
- Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
- Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value.
go to method of application »
Requirements
Qualifications:
- Business Management, Marketing or finance-related NQF 7 qualification/ BCom or BCom Honours degree. (preferred)
- Certificate in Financial Planning or working towards it. (advantageous)
Experience:
- 3-5 years' experience in corporate business development / corporate client service, sales or marketing within a financial services environment.
- A proven track record in successfully dealing with clients and/or IFAs in a practice.
- A proven track record in successfully dealing with clients and/or IFAs in a practice management environment is an advantage.
Duties & Responsibilities
Engage and Enthuse through Brand, SME Service & Digital
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are met and managed.
- Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Provide support and efficient resolution of queries in the area of group Health business.
- Work with advisers to understand group opportunities and identify client leads within their books.
- Support advisers in developing competency and confidence in offering advice to corporate clients.
- Work collaboratively with consultants, EB specialists, Health and EB product house stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
Enable and empower through partnership:
- Implement the sales strategy to increase product uptake, encourage cross selling and enable product engagement.
- Provide insights to consultants on industry trends, competitor analysis and ways to improve their business, including identifying corporate leads and unlocking cross selling opportunities across product lines for corporate clients.
- Ensure implementation of budgets, contribute to the budget planning process and identify opportunities to enhance cost effectiveness and increase operational efficiencies in line with tactical delivery plans.
- Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Keep abreast with trends, legislation and best practices within the employee benefits and health industries in order to optimize the function and empower advisers.
- Enables the growth of new business sales and achieves set targets for the products.
- Interrogate performance reports to identify areas of opportunity and potential risks.
Competencies
- Working with people: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.
- Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
- Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
- Applying Expertise and Technology: Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
- Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
- Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
- Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
- Coping with Pressures and Setbacks: Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.
- Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
- Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value.
Requirements
Qualifications:
- Business Management, Marketing or finance-related NQF 7 qualification/ BCom or BCom Honours degree. (preferred)
- Certificate in Financial Planning or working towards it. (advantageous)
-
Experience:
- 3-5 years' experience in corporate business development / corporate client service, sales or marketing within a financial services environment.
- A proven track record in successfully dealing with clients and/or IFAs in a practice.
- A proven track record in successfully dealing with clients and/or IFAs in a practice management environment is an advantage.
-
Duties & Responsibilities
Engage and Enthuse through Brand, SME Service & Digital
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are met and managed.
- Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Provide support and efficient resolution of queries in the area of group Health business.
- Work with advisers to understand group opportunities and identify client leads within their books.
- Support advisers in developing competency and confidence in offering advice to corporate clients.
- Work collaboratively with consultants, EB specialists, Health and EB product house stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
-
Enable and empower through partnership:
- Implement the sales strategy to increase product uptake, encourage cross selling and enable product engagement.
- Provide insights to consultants on industry trends, competitor analysis and ways to improve their business, including identifying corporate leads and unlocking cross selling opportunities across product lines for corporate clients.
- Ensure implementation of budgets, contribute to the budget planning process and identify opportunities to enhance cost effectiveness and increase operational efficiencies in line with tactical delivery plans.
- Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Keep abreast with trends, legislation and best practices within the employee benefits and health industries in order to optimize the function and empower advisers.
- Enables the growth of new business sales and achieves set targets for the products.
- Interrogate performance reports to identify areas of opportunity and potential risks.
-
Competencies
- Working with people: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.
- Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
- Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
- Applying Expertise and Technology: Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
- Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
- Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
- Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
- Coping with Pressures and Setbacks: Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.
- Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
- Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value.
go to method of application »
Requirements
- A relevant degree in Internal Audit, Risk Management or equivalent at NQF level 8.
- At least 5 years’ experience in an operational risk role within the financial services industry.
- 2 – 4 years of management experience taking care of teams between 2– 4 people.
Duties & Responsibilities
- Take overall accountability of the operational risk management function in MI, ensuring that the objectives of operational risk management meets the business’ strategic objectives.
- Further develop and implement policies and frameworks for operational risk management, including the consideration of the necessary risk appetite statements and key risk indicators, ensuring that operational risk management techniques and tools incorporate innovative technological solutions.
- Perform and monitor operational risk assessments (e.g. using Risk and Control Self Assessments), which comprise identifying, assessing, measuring, prioritising and reporting risks that may impact the business, as well as the associated control adequacy reviews.
- Develop remedial plans with operational risk owners to manage operational risks to desired levels on an ongoing basis.
- Manage and provide guidance to the Risk Assurance team, ensuring that audit scope and procedures are fit for purpose.
- Provide assurance on material operational risk exposures to the MI CRO and Executive Committee.
- Responsible for maintaining and enhancing the MI Combined Assurance Framework.
- Driving the embedment of the applicable operational risk regulatory standards.
- Reporting on operational risk exposures, the operational risk profile and associated mitigating plans to the relevant governance structures at a MI and Momentum Group Limited level.
- Submission of the necessary quarterly operational risk assessments to Momentum Group Limited.
- Manage the internal and external audit issue validation and closure process.
- Fulfill the role of the operational risk subject matter expert as part of the third-party risk assessment and onboarding process within MI.
Competencies
Skills and behavioural competencies
- Written and verbal communication skills
- Presentation skills
- Influential and assertive, displaying self-confidence
- Negotiation skills
- Relationship management
- Analytical skills and attentive to detail
- Planning and organising skills
- Upholding standards
- Ability and willingness to collaborate and manage a team
go to method of application »
Requirements
- Relevant B-degree or Diploma
- 4 - 6 years Business experience
- A solid understanding of business processes (i.e. claims, refunds, CPI, reinstatements, alterations, premium allocations, term expiry, retirement etc)
- Solid understand of PDS (Old and New route) as well as the ability to perform data base updates.
- Experience in Operations will be an advantage.
- Proficient understanding of the financial service industry and Momentum products
- Proficient in Excel as well as SQL (able to write scripts from scratch)
Duties & Responsibilities
Responsibilities and work outputs
These phases typically include the following activities:
- Application Monitoring
- Monitors the application to detect and resolve issues (errors) that may impact functionality or performance.
- End user satisfaction.
- Directly responsible for end user including client and/or adviser satisfaction.
- Analysing and troubleshooting issues to identify root causes and potential solutions.
- Providing technical support (2nd line) to end users.
- Answering questions about the features and/or resolving issues.
- Ensuring that the application is updated by the IT Support team / DevOps as and when needed.
Collaborating with relevant developers and other stakeholders such as business system analysts, QA, project management and end-users to:
- Support upgrades & enhancements.
- Prioritise and address issues and importantly also;
- Enable temporary / tactical workarounds for incidents.
- New feature requests needed.
- Perform routine maintenance tasks to ensure the applications are up-to-date and functioning optimally.
- Improve monitoring and alerting.
- Maintain a high grade of documentation and knowledge bases to support end-users and other stakeholders.
- Accountable for end-to-end processes.
Business Continuity
- Responsible for ensuring the application is running smoothly, and as per signed off business specifications process flow, as well as addressing any issues that may arise to minimise the risk of disruptions.
Cost saving and efficiencies.
- Responsible for identifying and addressing any issues with the application, that will minimise costs and ensure that Mmerge is operating effectively and efficiently.
Regulatory compliance.
- Ensure that insurance systems are compliant with regulatory requirements, such as those related to data privacy, security, and financial reporting.
Maintain robust applications
- Analyse and improve processes, quality, productivity and efficiency.
- Take an active role in incident and problem management, proactively bring issues and problems to the attention of the team.
- Communicating with end users and other support teams to notify of incidents and resolution thereof.
- Investigations of system failures, writing queries to identify the causes of incidents and process failures.
- Identify and implement workarounds for incidents.
- Proactively enable 2nd line support to resolve incidents.
- Daily monitoring of systems and processes.
- Proactively improve monitoring and alerting
- Prioritisation of a backlog of bugs and fixes.
- Play an active role in projects from an operations perspective, pre-production or go-live stage.
- User acceptance testing before any implementation is critical to ensure systems function as expected.
- Work as part of a cross functional team.
- Maintain Business Continuity documentation.
- Perform Product house administrational duties to support the business process.
- Compiling and maintaining of system functional documentation for the use of internal training and business continuity.
- In addition, at Mmerge the ASAs are also involved in the earlier phases of the SDLC, such as:
- Reviewing requirements
- Participating in testing in pre-production and/or go-live stage
- As this role works with software applications to support business outcomes it requires very strong technical and analytical skills, and the ability to collaborate with cross-functional teams.
CLIENT
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with internal stakeholders.
- Deliver on service level agreements in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation
Knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
Competencies
- Analytical thinker.
- Actively live the company values.
- Self-Starter.
- Ability to work independently and as part of a team.
- Customer/ Stakeholder Commitment.
- Drive for results.
- Able to see the bigger picture i.e. understand how current process fits into new transitioned process and identify possible gaps and manual processes.
go to method of application »
Requirements
Qualifications
- Relevant legal qualification
- Member of the Compliance Institute of Southern Africa
- C.Prac (advantageous)
- Risk management (advantageous)
- RE1
- RE5 (advantageous)
- Meet the requirements to be registered with the FSCA and FIC for relevant regulatory roles.
Experience
- Minimum 5 years’ experience in an end-to-end compliance function with in dept knowledge of the life insurance (group business), consulting business and pension fund industry.
- Must have technical understanding of the Insurance Act and Pension Funds Act
- Must have a strong understanding of the Financial Advisory and Intermediary Services Act, Financial Intelligence Centre Act.
Duties & Responsibilities
- Managing FIC/AML compliance within the business and ensuring timeous reporting to the regulatory authorities.
- Managing FAIS compliance within the business and ensuring timeous reporting to the regulatory authorities.
- Developing and implementation of compliance risk management plans
- Proactively identifying existing and potential control deficiencies and exposures from ongoing monitoring reviews
- Proving guidance to business on the avoidance/mitigation of potential compliance risks and implementation of remedial action plans
- Maintaining expert knowledge on applicable laws and regulations, including relevant amendments thereto.
- Propose and implement compliance management awareness programs.
- Promoting a positive compliance culture that emphasis and demonstrates the importance of policies, procedures and internal controls by pointing out the implications of non-compliance.
- Developing leading and/or participating in the staff compliance training
.Competencies
- Ability to identify compliance risks and make recommendations that are appropriate for the business.
- Attention to detail and meticulous accuracy is essential.
- Ability to professionally communicate with various levels of staff and management.
- Ability to explain technical legal requirements to non-legal persons in plain and understandable language.
Method of Application
Use the link(s) below to apply on company website.
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