Job Opportunities at Motus Holdings Limited

Job Description    

• Europcar, one of South Africa’s leading car rental companies which prides itself on delivering world-class service excellence, has an exciting opportunity available for a Manager: Branch at the Port Elizabeth Van Rental Branch. The suitable candidates will have relevant experience as a Supervisor or Manager, and will be able to describe their track record in terms of commitment to customer service excellence and the achievement of business objectives and performance targets.
• Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.

Position Overview    

• The purpose of the position is to manage, monitor and lead branch activities and processes in order to achieve performance targets, goals and operational excellence through compliance and customer service delivery.
• If you have not received feedback within three weeks from closing date, you may consider your application as having been unsuccessful.

Specific Role Responsibilities    
Job Outputs: 

•  Develop, implement and drive a branch strategy and related improvement plans aligned to the greater Operations strategy.
•  Revenue, budget and branch profitability management.
•  Monitor the high level revenue, costs, profitability, risk and customer service delivery data and metrics, taking corrective and preventive action where required.
•  Continuously monitor actual process turnaround times and quality standards, and resolve issues efficiently to enhance effective customer service delivery.
•  Build sustainable customer relationships to ensure retention of customers and growth.
•  Implement and oversee compliance and governance processes and policies to manage risk liability.
•  Seeking, maximizing and leveraging business and growth opportunities.
•  Handling and effectively resolving customer queries and correspondence.
•  Management of administration, e.g. banking, management reports, fuel etc.
•  Sales
•  Ensure that assets are fully utilized at all times.
•  Ensure that regular equipment maintenance and repairs are performed
•  Manage and reduce overhead costs.
•  Effective daily fleet planning for the branch.
•   Enhance profitability through effective yield management.
•  Create an engaging, enabling and productive work climate.
•  Management and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment etc.

Qualifications and Experience    
Minimum Experience:

•  (Mid-size - Large branch) 5-8 years relevant experience, of which 3-5 years business operations management experience.

Minimum Qualification:

•  Qualification in relevant field of study (Diploma or equivalent, NQF5).

Preferred Qualification:

•  BCom degree or equivalent business degree/diploma NQF6+.

Minimum Requirements:

•  Computer literate with an intermediate level of comfort with Excel and Outlook.
•  A valid, unendorsed drivers’ license.
• Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.

Skills and Personal Attributes    
Competencies:

•  Communication skills
•  Business and Operations Management
•  Business Development/Sales
•  Personnel Management, including a working understanding of the application of relevant labour legislation.
•  Analytical thinking
•  Empowering people
•  Relationship building
•  Commercial thinking
•  Driving results
•  Openness to change
•  Remaining composed
•  Conflict management
•  Managerial competence
•  Operations Risk Management
•  Customer focused
•  Ethnics and Values
•  Time management
•  Reporting
•  Able to work under pressure
•  Negotiation Skills
•  Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.

Personal Attributes:

•  Committed
•  Professional
•  Resilient
•  A ‘driver’ in their personality style; competitive by nature and ambitious for results.
•  Independent, a self-starter.
•  Comfortable with a fast pace, unpredictability and frequent change.
•  Proactive, able to demonstrate initiative.
•  Able to remain committed to creating and maintaining high quality and standards.

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Main Purpose:

• Overseeing fleet sales of new vehicle sales department, this position is regarded as a key management role and will be suited to an experienced fleet sales manager who has the ability to attract clients; provide excellent customer service; motivate staff; exceed targets, and portrays excellent leadership.
• You would generally be responsible for the day to day activities to develop and implement an effective and sustainable fleet sales business for the Dealership in order to enhance overall sales and profitability.

Specific Role Responsibilities    

• Reporting to the Dealer Principal, the Fleet Sales Manager is fully responsible for the management of Fleet Sales, which includes:

Job Objectives

• To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted
• To penetrate the vehicle market in a well-organized, trained and professional
• To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are
• Assisting the Dealer Principal in formulating Sales Policy.
• Maximising sales and profitability through satisfaction and retention of customers to meet sales forecast and targets.
• Developing the necessary sales organisation to meet sales and profitability objectives.
• Ensuring optimum stock of cars on premises.
• Managing the relationship with the OEM’s sales department and achieving the targets set by the OEM.
• Ensuring cost control to budget within the department.
• Increase sales performance of the Lindsay Saker fleet sales through effective management.
• Managing the budget and the current fleet owner data basis.
• Execute sale deals, assist with developing and implementing approved marketing plans.
• Build business partnerships with fleet sales customer / groups through regular customer visits and maintain continual, appropriate contact to increase sales.
• Monthly reporting of fleet sales, visitation schedule.
• Manage and exceed monthly budgeted targets.

Qualifications and Experience    
Minimum Qualifications:

• Matric Grade 12 (Essential).
• Tertiary qualification (Desirable).
• Valid Driver’s License.
• Preferably Volkswagen Sales Management certification will be an advantage.
• Diploma or applicable marketing qualification will be an advantage.
• Advanced knowledge in Microsoft Office:? excel, word, and PowerPoint.
• Experience in fleet Management Sales.

Minimum Experience

• Premium brand Vehicle Sales - > 1.5 years.
• Proven track record of an average CSI rating above national.

Skills and Personal Attributes    

• Know the Automotive industry.
• Have Market intelligence.
• Presentation skills to corporate group. 
• Understanding of sales and marketing principles.
• Corporate governance requirements.
• Business writing skills.
• Team Player .
• Building customer relationship.
• Networking.
• Digital media marketing.
• Business etiquette.
• Professional selling skills.
• Previous experience in fleet sales.
• Know the Automotive industry.
• Have Market intelligence.
• Presentation skills to corporate group.
• Understanding of sales and marketing principles.
• Corporate governance requirements.
• Business writing skills.
• Team Player.
• Building customer relationship.
• Networking.
• Digital media marketing.
• Business etiquette.
• Professional selling skills.
• Previous experience in fleet sales.

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 MAIN PURPOSE OF JOB

• The successful incumbent will be responsible for delivering controller support in order to process vehicle stock transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Specific Role Responsibilities    
MAIN PURPOSE OF JOB

• The successful incumbent will be responsible for delivering controller support in order to process vehicle stock transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

 RELATIONSHIPS AND PERSONAL ACTIVITIES

 Directly responsible to:

•   Accountant • Dealer Principal
•  Delivering controller support
•  Process vehicle stock transactions according to predefined work objectives and agreed standard operating procedures.

Relationships with:

•  Internal and External Customers, Sales Managers, Dealer Principal, all Staff, Suppliers and Trade Representatives and Agents.
•  To be numerate and literate at the clerical level required.
•  Autoline systems experience preferable.
•  To have received training in standard stock-keeping system used.
•  To use stock control and location equipment.
•  To be capable of courteous service to customers.

Qualifications and Experience    

•  2-3 years’ experience as a Stock Controller in the motor industry.

Skills and Personal Attributes    
• Knowledge and skills:

•  Good written and verbal communication skills
•  Must have advanced Excel Skills
•  Well-developed people management skills
•  Knowledge and understanding of SCM

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Job Description    

• LiquidCapital  is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital aims to creatively solve problems and add value to people by ensuring Mobility for Good.
• LiquidCapital forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
• LiquidCapital is seeking to employ a qualified and experienced Telesales agent.  The successful candidate will join a dynamic and highly skilled Sales Team. 
• If you are seeking an exciting and rewarding opportunity, then this is the career journey you’ve been waiting for.      
• The successful candidate will report directly to the Call Center Manager.

Position Overview    

• The Telesales Consultant will be responsible for generating Warranty/Booster, Service & Maintenance, LPP, Adcover/Deposit Cover, Paint Tech & Tyre & Rim Sales. Generating leads/ sales on various campaigns & projects. Responsible for the achievement of Daily, Weekly and Monthly targets, through outbound telephonic contact.

Specific Role Responsibilities    

• Achieve / exceed sales targets
• Follow-up all sales leads in a timely and effective manner
• Adherence to QA and Compliance criteria as per FAIS requirements
• Responsible for follow-ups
• Ability to cross-sell, sell from a large range of branded products/services, as well as the ability to close
• Ability to accurately assess customer needs and potential, identify and deal with objections that may arise
• Accurate daily recording of all call details on the LMS
• Maintain and develop professional selling skills
• Daily administration

Qualifications and Experience    

• Grade 12 / Matric
• Fully FAIS accredited as per requirements set out according to your DOFA date
• RE Qualification – as per DOFA date
• Up to date with CPD Hours
• Preference will be given to candidates that have completed the full FAIS qualification
• Minimum 1 – 2 year’s sales experience (telesales environment) or if no work experience (school leaver), a passion for sales is a must
• Experience in an inbound/outbound call centre environment
• Motor industry experience will be an advantage
• Background in Motor trade would be preferable
• Strong formal sales training/understanding or willingness to learn and share knowledge

Skills and Personal Attributes    

• Excellent telephone selling skills with professional telephone manner and commercial acumen and the capability to communicate with enthusiasm and drive
• Excellent communication (verbal and written) - Good command of the English language
• Results driven
• Good negotiating and closing skills or ability to take instructions in order to be trained by an experienced sales coach
• Target and incentive driven
• Energetic
• Multi-tasking
• Excellent time management and attention to detail
• Confident and assertive
• Ability to work under pressure
• Team Player
• Accuracy in data capture
• Outgoing and vivacious personality
• Computer literate – MS Word, Excel, Outlook, and CRM experience/knowledge (added advantage)
• Criminal and Credit Clear
• Reliable or own transport
• Ability to work late and weekend shifts
• You are required to illustrate integrity and honesty in the handling of cash/finances, in that in your role you may be required to provide some form of financial advice on financial products
• Study assistance will be provided to those that haven’t completed their RE/FAIS qualification (work back agreement will be signed)

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Job Description    

• Nissan Renault Menlyn currently holds 2 vacancies for Renault New Vehicle Sales Executives.
• This position will be suited to an experienced person who has the ability to attract clients; provide excellent customer service and maintain high levels of sales on an ongoing basis.
• The candidate for this position will be responsible for selling motor vehicles for personal and commercial use. Their duties include meeting with customers to discuss their needs, promoting sales offers at their dealership, and participating in test drives with interested customers. Sales executives are responsible for making customers feel welcome and supported through the car-purchasing process.

Position Overview    

• Applicants are welcome to apply internally directly to the below link by no later than 24/03/2023.
• https://motus.erecruit.co/candidateapp/Jobs/Browse.aspx
• Should your application be short-listed, you will be contacted for an interview and/ or a psychometric assessment. If you have not received an invitation to attend an interview by 28/03/2023, please consider your application unsuccessful.
• Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.

Specific Role Responsibilities    

• Specifications for these positions will be discussed if a candidate is invited for an interview.
• The responsibilities of a Sales Executive include the following tasks:
• Greet customers arriving at the dealership
• Showcase the dealership’s vehicles and explain their features and warranties to customers
• Answer customer questions about cars, and the purchase process
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Negotiate car prices and trade-in values for customers’ vehicles
• Coordinate with the finance department to determine each customer’s financing and ownership options
• Contact past customers to ensure they are satisfied with their vehicles

Qualifications and Experience    
Minimum Qualifications and Experience needed:

• Matric
• Previous Renault Experience advantageous

Skills and Personal Attributes    

Minimum requirement:

• Valid driver’s license
• Computer literate
• Good communication skills

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Job Description    

• Car rental company Europcar is seeking a customer oriented, deadline driven individual who thrives on working in a fast paced environment to join their team based at the Geroge Branch as a Supervisor: Operations. The Supervisor: Operations oversees all activities in the branch environment; ensuring that the team functions effectively in delivering high levels of customer service and fulfilling vehicle safety, quality control, risk management, and claims procedures. It is a role that demands high levels of resilience in carrying out the duties of the position and operating with a smile in Nelspruit Airport which often throw's a variety of challenges

Position Overview    

• The purpose of the position is to supervise all branch activities, ensuring that the team functions effectively resulting in high levels of customer service being delivered and enabling achievement of relevant targets and customer service metrics.

Specific Role Responsibilities    
Job Outputs:

•  Plan, organize, coordinate and supervise all branch activities.
•  Ensure that telephones are manned, answering calls, assisting with queries and making reservations as required.
•  Management of shift handover and daily reports.
•  Cash management and banking.
•  Supervising office and car park, deployment of manpower within the branch and support environments.
•  Manage risk through ensuring that company assets and resources are safeguarded at all times.
•  Ensure correct fleet mix based on customer demand.
•  Oversee housekeeping and cleanliness of the branch and operating environment.
•  Document management
•  Supervision and development of staff including training, coaching and counseling.
•  Leading by example and motivating staff to deliver a world class service to all customers, using every opportunity to sell to customers by turning inquiries into rentals.
•  Authorize leave, overtime, walk-ups and time keeping of team members.
•  Schedule and hold monthly team meetings and information sessions.
•  General office, administration and car park duties completed daily.
•  Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously
•  Health and safety experience - monthly reports to be done

Qualifications and Experience    
Minimum Experience:

•  2 years supervisory / team lead experience in a similar environment. Car rental experience is preferred and highly desired.

Minimum Qualification:

•  Matric or equivalent NQF level 4 qualification.

Preferred Qualification:

•  Business Management or other relevant tertiary qualification.

Minimum Requirements:

•  Valid unendorsed drivers’ license.
•  Own, reliable transport – an advantage.
•  Competent using MS Excel and MS Outlook.
•  Working knowledge of Basic Conditions of Employment Act (RSA positions) or relevant basic conditions of employment legislation (Namibia, Botswana, Swaziland positions).

Skills and Personal Attributes    
Competencies:
 Communication skills

•  Business, operations and personnel supervision skills.
•  Planning, organizing, monitoring, evaluation and reporting.
•  Able to effectively communicate goals, objectives, problems and solutions to stakeholders.
•  Diversity Management: Effective in working with people of different cultures and values.
•  Customer Service
•  Time Management
•  Conflict management
•  Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
•  Work under pressure
•  Assertiveness
•  Emotional Intelligence
•  Strong organizational, multitasking and administrative skills.
•  Good judgment and problem solving skills.
•  Sales and growth orientated: understand the market and competition, and drive for results.
•  Innovative, decisive and disciplined.

Personal Attributes:

•  Committed
•  Professional; must project a professional, mature and positive image during all interactions.
•  Highly resilient
•  Honesty and integrity in all business dealings.
•  Energetic
•  Deadline driven
•  High tolerance levels and have an “open door” attitude.
•  Must have a vision for the team, and the drive and ability to strive for that vision.

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Job Description    

• To, grow, manage and retrain new and current customers in order to meet required sales volumes that contribute to overall company growth and superior customer service.
• Equity statement: We are committed to employment equity when recruiting internally and externally. We are an equal opportunity employer and preference will be given to equity candidates.It is also the company’s policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our employment equity goals.

Position Overview    

• “Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.

Specific Role Responsibilities    

• To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted market.
• To penetrate the vehicle market in a well-organized, trained and professional manner.
• To identify new and maintain current customers, to maximize Sale.
• To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are are maintained.
• Achieve and exceed targeted sales units and first gross profit.

Qualifications and Experience    

• Matric Grade 12 essential.
• Tertiary qualification (Desirable).
• Valid Driver’s license.
• Audi -  Preferably  Audi Sales certification will be an advantage.
• Premium brand Vehicle Sales - > 1.5 years.
• Proven track record of an average CSI rating above national.

Skills and Personal Attributes    

• Networking skills (Essential),
• Negotiation skills (Essential,)
• Planning and organizing (Essential),
• Computer Literacy (Essential),
• Communication skills (written and verbal) (Essential).
• Selling skills (Essential).
• Work more than 9 hrs per day, to be able to exceed targets.
• Ability to cope with rejection.
• Confidence (Essential).
• Self-motivation and ambition (Essential).
• People Orientated (Essential).
• Cultural Diversity (Essential).
• Sound ability to manager conflict (Essential).
• Entrepreneurial thinking.

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Job Description    

• To plan, manage and monitor the implementation of all sales activities and processes related to parts, in order to maximise sales, and maintain agreed profit margins.                                                                                                                                                                                                                                                                                                                                                      

Specific Role Responsibilities    

• To achieve set departmental budget objectives in terms of gross profit and net profit. 
• To achieve performance benchmarks:
  •  Gross profit
  • Total dealership gross profit
  • Total contribution
  • Department contribution
• To achieve company stock parameters:
  •  28 days maximum stock holding
  • 12 months and older stock holding
• To ensure that there is strict control over all departmental expenses.
• To ensure that credit limits are reviewed monthly and where necessary to arrange for collection of outstanding monies. Advise Accountant to put a creditors account on hold should there be late payment. Sales/Marketing 
• To ensure that there is continuous growth in the department in terms of turnover and profit. 
• To set sales targets and help sales staff achieve set sales targets in order to achieve branch targets.
• To review quotation files twice a week and ensure acceptance rate target is achieved. 
• To check and ensure that drivers are on the delivery routes and times as set and agreed on and all deliveries are signed for.
• To ensure prompt service and feedback to all clients to grow the brand. 
• To ensure that the sales teams and front line staff are made aware of specials. 
• To review sales representative report once a week. 
• All credit applications must be submitted to branch accountant and RGM for approval prior to an account being opened. Inventory Management/Administration
• To ensure parts are ordered correctly and the order control file is used daily and kept up to date. 
• To ensure damaged parts are returned to the importer for credit timeously and all relevant electronic submissions or paperwork is completed. 
• To work through parts bought not sold on a daily basis and report back to DP on a weekly basis. 
• To ensure that all job cards are received from the workshop the previous day so that you can ensure that parts are in stock and pre-picked for the following day. 
• To ensure the AVO system is being followed correctly and according to company policy and procedures.
• To compare and review the perpetual count daily and file the report daily for the DP/Accountant to review.
• To ensure all parts suppliers invoices are receipted correctly and supplier invoices are being signed off.
• To ensure all COD and cash sales monies are being collected on a daily basis as you are personally responsible for any outstanding amount. 
• To ensure that you place the stock and daily orders with the importer using their criteria on timing and frequency. This includes the correct stock to daily mix ratio. Adhering to the KIA stock policy.
• To weekly reconcile backorders between the dealership and importer. 
• To do inspections on delivery vehicles for neatness as well as roadworthiness. 
• Authorise the purchase of any part that is not a very fast, fast or medium mover. On these parts cost plus VAT deposit must be taken. 
• To ensure all administration is up to date and accurate. 
• To adhere to KIA standards and action any deviation.
• To ensure efficient and open communication channels – upwards as well as downwards. 
• Ensure that a high level of housekeeping is maintained.
• To ensure that all aspects of security are maintained at the highest standards. 
• To ensure that RFC parts are pre-approved in writing and credit notes approved and processed. Dealer Principal to sign off all credit notes. 
• To ensure that perpetual stock count are done.
• Dealer Principal/ Accountant to spot check weekly. 
• To ensure that stock parameters are adhered to maximising supply rate whilst minimising dead stock.
• Carrying out of all reasonable instructions/ duties given to you by any member of management, from time to time.

Qualifications and Experience    

• Higher Certificates and/or Advanced National (Vocational) Certificates 
• 3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory /team lead experience
• A valid South African driver's license.
• Parts experience
• C D K drive experience 

Skills and Personal Attributes    

• Business Acumen.
• Change Management.
• Client Focus.
• Improvement Orientation.
• Inspirational.
• Leadership.
• Interpersonal Effectiveness.
• Judgement.
• Persistence and Tenacity.
• Personal Courage.
• Planning and Organising Results.
• Customer Service Knowledge of parts, components and material Operational Implementation.
• Operational Planning Organisational excellence and productivity culture.
• People Management and Development skills Planning, monitoring, evaluation and reporting.
• Product and or Service knowledge.
• Uphold Ethics and Values.

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Job Description    

• The Sales Executive will be required to achieve set sales targets by providing all customers with unrivaled service excellence and maintaining constructive relationships in order to ensure that every customer’s experience has been outstanding.

Specific Role Responsibilities    

• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow the existing customer base.
• Manage customer expectations to ensure effective delivery of service.
• Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
• Identify and venture into new revenue streams.
• Ensure customer’s escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales.
• A strong understanding of industry and market trends and customer behaviour.
• Evaluate vehicles correctly.

Qualifications and Experience    

• Minimum Grade 12.
• 3 years sales executive experience.
• A Code 8 Driver's Licence is vital.
• Computer literacy
• Proven track record of meeting regular monthly targets.

Skills and Personal Attributes    

• Customer and sales management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the areas' most spoken languages an advantage.
• Experience in cold calling to develop a client base.
• Growing the market experience.
• Knowledge of Higher Gear.
• Knowledge of dealership policies and procedures.
• Knowledge of broader competitive motor industry.
• Knowledge of economic & financial factors affecting the industry.
• In-depth product knowledge on all related aspects.
• Knowledge of product image and corporate branding.
• Product Knowledge will be huge advantage.
• Self-motivated priority-setting and time management.
• Oral communication skills; negotiation and influencing skills.
• Accurate customer needs analysis and understanding.
• Accurate customer qualifying.
• Interpersonal and interactive skills.
• Effectively understanding and interpreting customer behaviours and emotions.
• Strong administrative skills.
• Professionalism and presentable.
• Negotiation and persuasiveness skills.
• Closing skills.
• Networking and lead generation skill

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Job Description    

• Europcar, a leading Car Rental company, has a great opportunity for a professional and highly driven Sales Specialist to join our dynamic car rental sales team based in (Gauteng) Bruma. This role requires someone who would be efficient in generating growth and revenue within the Corporate channel. If you are highly results driven, love working under pressure and have a proven track record in maintaining high customer satisfaction ratings, then this position is for you.

Position Overview    

• The Sales Specialist is responsible for achieving sales targets and assigned strategic account objectives. They are also responsible for generating opportunities within their assigned customers, representing the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met.

Specific Role Responsibilities    

•  Meet growth, revenue and other relevant performance targets.
•  Grow the business with the respect to marketing products and services to enhance revenue and profitability in current customer base.
•  Ensure understanding and maximisation of customer profitability.
•  Manage and negotiate customer pricing within set guidelines to achieve maximum profitability.
•  Actively develop strategic relationships with key decision makers within the customer base.
•  Enhance relationships with current prospective clients by leveraging the credibility gained through knowledge and performance of the client’s business environment and requirements.
•  Seek and continuously develop knowledge of our client’s business to build an understanding of their needs.
•  Be seen as a trusted advisor to all customers through consultative engagement and adding value.
•  Ensure that contracted customer service level agreements (SLA’s) are met.
•  Develop and manage account plans to meet the business needs of clients.
•  Accountable for resolving issues with the customers preferred requirements in order to formulate and present relevant solutions.
•  Generate accurate weekly feedback report on all new business, opportunities for growth within existing account, risk exposure,
•  Monthly and quarterly reviews to be held with decision makers to discuss revenue, up trade and down trade and analyse business strengths and weaknesses and opportunity for growth in each individual customer.
•  Ensure retention of customers.
•  Maintain and review pipeline monthly.
•  Monthly reports to be done on activity of area; showing upgrade and down trade and action plan on dormant accounts as well as new business.
•  Manage the creation and presentation of proposal presentations and RFP responses.

Accountabilities and Performance Measures

•  Achieves assigned budgets in designated strategic accounts.
•  Achieves strategic customer objectives defined by company management.
•  Completes strategic customer account plans that meet company standards.
•  Maintains high customer satisfaction ratings.

Qualifications and Experience    
Minimum Experience

•  3-5 years of relevant sales account management experience.

Minimum Qualification

•  Higher Certificate or similar relevant tertiary qualification (NQF5).

Preferred Qualification

•  Diploma or similar relevant qualification (NQF6).

Minimum Requirements

•  Valid, unendorsed Code 8 driver’s license.
•  Strong understanding of client and market dynamics and requirements.
•  Extensive knowledge of sales principles and processes.
•  Computer literate: proficient at an Intermediate level in Excel, Word & PowerPoint.

Skills and Personal Attributes    
Competencies

•  Communication skills in English (read, write & speak)
•  Listening skills
•  Interpersonal Skills
•  Client relationship building
•  Sales Skills
•  Business acumen
•  Financial acumen
•  Conflict Management
•  Negotiation Skills
•  Planning, organizing, monitoring and reporting skills
•  Problem solving/assessment skills
•  Computer Literacy
•  Conducting formal meetings
•  Creative and innovative
•  Time Management
•  Able to work under pressure.
•  New business skills
•  Assertiveness
•  Initiative
•  Persuasiveness
•  Results driven and orientated

Personal Attributes

•  Committed
•  Professional
•  Resilient, able to cope with pressure and challenging situations.
•  Friendly, approachable
•  Reliable and comfortable with fast pace.
•  Driven/ Self-motivated/ Self-development orientated

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Job Description    

•  Renault Route 24 currently holds a vacancy for a Vehicle Stock Controller.
• This position will be suited to an experienced person who will maintain a high level of integrity and ethical standards. The candidate will have to effectively maintain, order, and control the availability of vehicle stock to optimise potential sales. The candidate for this position will be responsible for the stock and invoicing of vehicles.

Position Overview    

• Applicants are welcome to apply internally directly to the below link by no later than 24/03/2023.
• https://motus.erecruit.co/candidateapp/Jobs/Browse.aspx
• Should your application be short-listed, you will be contacted for an interview and/ or a psychometric assessment. If you have not received an invitation to attend an interview by 31/03/2023, please consider your application unsuccessful.
• “Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.”

Specific Role Responsibilities    

• Specifications for these positions will be discussed if a candidate is invited for an interview.

The responsibilities of a Vehicle Stock Controller include the following tasks:

• Invoice vehicles accurately and timeously in accordance with the offer to purchase authorized by management.
• Ensure accurate and timely (daily) capture of purchase invoices.
• Bring vehicle into stock.
• Invoicing vehicles out.
• Create purchase orders to suppliers for recon and fitments; ensuring that each payment has an order number.
• Monthly reporting on outstanding orders.
• Balance vehicle costing on the in-house system to the department manager’s cost sheet.
• Ensure required documentation is available in the deal file before invoicing.
• Report any deviations to the Financial Manager.
• Stock takes (twice a week) of all vehicles bringing vehicles into stock.
• Provisions on all vehicles that are in stock.
• Update stock list with retail prices.
• Control of the Demo Fleet, updating reports to Matrix, back-office, and weekly stock takes.
• Responsible for registration and licensing documents for the used vehicle department.
• Work closely with the Sales Executives and Sales Manager/s.

Qualifications and Experience    
Minimum Qualifications and Experience needed:

• Matric
• Must have Stock Controller and Invoicing experience
• Experience with CDK drive advantageous
• Renault Experience advantageous
• Currently in the Motor Trade

Skills and Personal Attributes    
Minimum requirement:

• Computer literate
• Excel experience Mandatory
• Multi-tasking ability

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Job Description    

• The Braamfontein Airport branch of car rental company, Europcar, has a permanent opportunity available for an Agent: Customer Service. At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our "Moving your Way" philosophy. The Agent: Customer Service provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, vehicle change-overs, during or post-rental queries etc. Suitable candidates will meet the minimum criteria for the role, with emphasis being on having some customer service experience to draw on to enable the commute to the airport outside of regular business hours due to the shift nature of the work. This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you!
• Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.

Position Overview    

• The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.
• Should your application be short-listed you will be contacted for an interview. If you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful. 

Specific Role Responsibilities    
Job Outputs:

•  Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
•  Making, amending, cancelling and monitoring reservations as required.
•  Provide excellent customer service, effectively assisting with customer queries.
•  Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
•  Responsible for the security and quality control of vehicles and other company property.
•  Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
•  Adherence to good housekeeping and general cleanliness standards for branch environment.
•  Other duties on request.

Qualifications and Experience    
Minimum Experience:

•  Minimum of 1 year front office/ customer service experience.

Minimum Qualification:

•  NQF level 4 (Matric or equivalent)

Minimum Requirements:

•  Code 8 driver’s license – must have at least 1 years driving experience.
•  Computer literate.
• Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required. 

Skills and Personal Attributes    
Competencies:

•  Communication skills in English (verbal and written)
•  Excellent interpersonal skills, articulate and well-spoken.
•  Customer focus and the ability to demonstrate initiative.
•  Excellent telephone and face-to-face customer relations and counter selling skills.
•  Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
•  Achieve high levels of accuracy and attention to detail.
•  A team player that is effective in working with people of different cultures and backgrounds.

Personal Attributes:

•  Committed
•  Professional is all aspects of conduct, grooming (neat and presentable).
•  Highly resilient in the face of adversity, long hours, customer conflict etc.
•  Energetic, self-motivated
•  Flexible – over peak periods, things can change minute by minute. You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help.
•  Driven for both individual and team goal achievement.
•  Trustworthy, highly responsible, honesty and integrity in all business dealings.