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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose:
- Management of enrolled Oncology members by reviewing clinical appropriateness of treatment is prescribed. This involves the correct application of Clinical Entry Criteria, Protocols, SOP’s and Clinical guidelines as well as explaining the benefit to the member and counselling the member.
Key Outputs:
The successful applicant will be responsible for but not limited to the following job functions:
- Enroll Member on Oncology Program and ensure that the member meets all requirements to qualify for the benefit (i.e. Forensics, Underwriting categories)
- Review treatment plans in line with the SAOC and Icon guidelines
- Approve treatment in line with SAOC/Icon as well as Discovery Health protocol.
- Decline treatment which is not in line with SAOC\ICON as well as internal Discovery Health protocol.
- Refer complex cases to internal and external Medical Review teams and provide feedback to both members and Providers.
- Communicate funding decisions to members, employers and brokers verbally or in writing.
- Make comprehensive notes on treatment that was approved/declined and how the funding decision was made.
- Mitigate risk by using clinical knowledge to identify risk and reporting it accordingly.
- Provide support to members, CHO Service Agents, Doctors and Pharmacist.
- Support to Doctors by coordinating treatment plans and sending them updated guidelines and information.
- Meeting daily Operational targets.
Competencies:
The successful candidate must demonstrate the following competencies:
Education and Experience:
The following requirements are essential:
- Matric
- Registered & Enrolled Nurse
- Registered with SANC
- 2 years Clinical experience
- Microsoft Office
- Effective communication skills (verbal & written)
- Effective presentation skills
- Telephone Etiquette
- Active listening skills
The following requirements will be advantageous:
- Knowledge of Oncology Treatment Interventions.
- 1-year experience as a Case Manager.
- DH systems and products.
Personal Attributes or Competency Profile
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
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Key Purpose
- The internship is for a period of a year, with the possibility of full-time employment thereafter. The role of the analyst will be to assist with the production and maintenance of reports and perform analyses related to these reports when required. This encompasses data extraction, analysis, reporting, dashboarding and visualisation, as well as process automation.
Areas of responsibility may include but not limited to
- Write SQL queries to produce data extracts for clients
- Support basic analytics requests
- Develop and maintain regular risk reports and reporting processes
- Contribute to process and report automation
Personal Attributes and Skills
Personal skills
- Attention to detail
- Problem-solving skills
- Reliable and timeous at completing tasks
- Communicate effectively
- Management and prioritisation of work
- Responsive to work pressures
- Adapt to change
- Work well within in a multi-disciplinary team
- Enthusiasm for learning and growth
Technical skills
- MS Excel (Intermediate)
- SQL (Basic)
- Basic statistics and analytics
- PowerBI/SSRS reporting tools (highly advantageous)
Education and Experience
- Matric
- Tertiary Qualification in one of the following (or related) fields:
- Information Systems and/or Technology
- Computer Science
- Mathematics
- Statistics
- Analytical work experience in the financial or health services industry (Advantageous)
- Exposure to working with MS SQL and/or reporting software (Advantageous)
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Key Purpose
- To ensure the Quality of our systems, by enforcing the appropriate test strategy and ensuring that the completed software meets the established standards, is fit for purpose and delivered without defects.
Areas of responsibility may include but not limited to
- Working as a collaborative member of the Scrum team
- Writing and executing test cases against stories, creating and maintaining tests in line with agreed testing standards and practices
- Documenting defects and making these visible to the teams and the Product Owner
- Providing feedback on user stories from a quality point of view and promoting bug prevention strategies, testability, accessibility and other QA concepts
- Collaborating with other testers, BAs, developers, designers and other experts across the business to deliver business and customer value
- Being proactively involved in the end-to-end lifecycle of digital features including code reviews, user stories grooming, requirements understanding
- Actively participating in all relevant Agile ceremonies and cadences
Personal Attributes and Skills
- Strong experience with: Cucumber, API Testing, Selenium WebDriver, Continuous Integration & Performance testing
- Excellent working knowledge of test methodologies, writing test plans, creating test cases and debugging
- Extensive technical understanding across the digital domain
- A thorough understanding of testing/QA best practices
- Experience working in large, complex organisations
- Demonstrated experience in successfully contributing to development teams in an Agile/Scrum environment
- Understanding of common software failures and faults
- Knowledge of the domain (highly desirable)
- Knowledge of the system or application-under-test (highly desirable)
- Experience in a variety of testing efforts (desirable)
Education and Experience
- Matric
- At least 3+ years experience in manual testing
- ISTQB Foundation Level Certificate
Advantageous
- 1 – 2 years in automation experience
- IT Diploma or other relevant degree
Methodologies
Tools
- Continuous Integration
- Jira & XRay
- Confluence
- Quality Centre
- Postman and SoapUI
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Job Purpose
- To assist the company, its employees, and their families with all AARTO-related issues and resolving within 32 days. To provide backup for the team leaders at 1DP and off-site at SRX, performing all functions
Principal Accountabilities
- Oversee vehicle license renewals, traffic fine management, and the application and processing of roadworthy certificates.
- Manage AARTO compliance for both fleet and staff.
- Update driver statistics sheets and verify Proof of Delivery (POD) documentation in the stats register; address any related queries. (New Business Packs and Medication)
- Submit shuttle statistics daily.
- Process employee reimbursements promptly.
- Maintain an accurate asset register, particularly for team IT equipment.
- Conduct periodic fleet asset audits.
- Effectively manage the Planon call system.
- Track and monitor the status of all incoming work, providing feedback to clients.
- Continuously monitor drivers' workloads to ensure timely parcel delivery and adherence to service level agreements (SLAs). Plan and allocate daily workloads for drivers.
- Verify all signed PODs and reconcile them with the daily workload schedule.
- Investigate and professionally resolve customer and client queries. Manage customer service by establishing and maintaining effective communication channels, ensuring that service levels are exceeded.
- Drive continuous improvement within the department, including developing standard operating procedures (SOPs).
- Assist the team with ad-hoc tasks, including driving duties when necessary.
- Perform general administrative tasks for the Fleet Department, including filing, scanning, data entry, and preparation.
- Provide daily and monthly reports for operations.
Competencies
- Excellent Administration, Analytical, Planning, and Organizing Skills
- Fully Computer Literate (Microsoft Office)
- Excellent communication skills
- Ability to work independently & under pressure.
- Adaptability to change.
- Customer-centric
- Good decision-making skills
- Work accurately with a high level of attention to detail.
- Innovative thinker
Qualifications & Experience
- Relevant Qualification
- BCom Degree (Advantageous)
- AARTO & Traffic Dept Processes
- Proficient in Microsoft package
- Minimum of 2-year experience with warehouse environment with excellent business and admin skills
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Key Purpose
- To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.
Areas of responsibility may include but not limited to
- Operate mainly in the office (may be required to visit a provider offsite)
- Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
- Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)
- Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes
- Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
- Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT
Personal Attributes and Skills
- Delivering results and meeting customer expectations
- Presenting and communicating information
- Delivering results and meeting customer expectations
- Deciding and initiating action
- Following instructions
- Adapting and responding to change
- Persuading and influencing
- Analyzing
- Adhering to principles and values
Education and Experience
- Matric - Maths/Accounting and English with 50%
- Basic MS Office Knowledge
- Minimum 6 months experience as a Contact Centre Consultant in Customer Services
- Minimum of 6 months Claims Specialist experience
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Key Purpose
- The successful applicant will be responsible for ensuring the highest quality legal advice and assistance is made available to Discovery Corporate & Employee Benefits in the most efficient way. To represent Discovery in legal matters before the Ombudsman for Long-Term Insurance and Ombudsman for Short-Term Insurance.
Areas of responsibility may include but not limited to
- Provision of legal advice and assistance relating to:
- design of products for Discovery Corporate & Employee Benefits
- drafting and vetting of legal contracts and marketing material
- Participation in claims decisions for Discovery Life and Discovery Insure
- Liaison with the relevant Financial Industry Bodies
- Represent Discovery in legal matters before the Ombudsman for Long-Term Insurance and Ombudsman for Short-Term Insurance
- Provision of Product Education and support to Financial Service Providers
- Ensuring that business is advised of any legal or regulatory changes
- Preparing and finalizing agreements of a commercial nature in liaison with contracting parties
- Delivering outputs within acceptable timeframes, manage external Legal Counsel, Competencies to work with Legal Counsel at Group Level
- Oversee that all drafted contracts and policy documents are in line with legislation and compliant with legislative requirements
- Oversee the general day to day functions within the legal division and make certain that all processes and documents are aligned and compliant
- Attend to all correspondence or queries from the Industry Ombudsman or Regulators timeously
- Providing holistic solutions to internal and external clients
- Manage compliance and risk in company policies and procedures of the business
Personal Attributes and Skills
- Deciding and initiating action
- Working with People
- Persuading and Influencing
- Presenting and Communicating Information
- Writing and Reporting
- Applying Expertise and Technology
- Analysing
- Learning and Researching
- Planning & Organising
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
- Coping with Pressure and Setbacks
- Excellent legal writing skills, with particular emphasis on contract-writing
- Strong legal drafting and negotiating skills
- Knowledge of Regulatory requirements – FAIS, FICA, Long Term Insurance Act, Short Term Insurance Act
- High level of knowledge of Financial Services Industry legislation and regulations
- Drafting & vetting of contracts and related documentation for insurance products
Education and Experience
- LLB / BDegree in Law
- Proficient on MS Office. Computer literacy essential specifically Microsoft Word & PowerPoint and Excel
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Key Purpose
- To provide world class service to all Discovery Insure Purple customers and brokers of Purple customers by responding to servicing requests, escalations, complaints, call-back requests, emails, queries etc. in the Purple Select environment. To enhance and maintain the relationship between Discovery Insure our brokers and customers, specifically relating to the Purple product.
Areas of responsibility may include but not limited to
- Financial advice to brokers and clients on the Purple product in support of decision-making processes
- Building, enhancing, and maintaining relationships with Discovery Insure customers and brokers
- To deal with queries from dissatisfied customers and brokers
- Turn service failures into compliments
- Investigating and reverting to clients and brokers on all Vitality Drive queries
- Maintain a 100% today’s-work-today (TWT) and service level agreement (SLA) on escalations and work-pools
- Liaising with other departments and stakeholders to get queries resolved
- Educate and coach clients and brokers on correct process and systems to facilitate ease of self-servicing
- Provide feedback to Product Coach of any updates of reports and SOPs as required
- Comprehensive knowledge of all standards, systems, and processes applicable in respect of the client and broker service delivery function as it relates to Purple clients
Personal Attributes and Skills
- Delivering results and meeting customer expectations
- 1st call resolution at all times
- Takes initiative and works under own direction
- Makes quick and clear decisions
- Adaptable to team environment
- Easily establishes good relationships with customers, brokers, and colleagues
- Responds quickly to the needs of customers, brokers, and colleagues
- Probes for further information for greater understanding of a problem
- Manages time effectively
- Sets high standards for quality and quantity
- Works productively in a pressurized environment
- Follows company policies and procedures
- Strongly customer service-focused
- Excellent verbal and written communication skills with an ability to influence, convince and negotiate effectively
Education and Experience
- Matric (Essential)
- FAIS Complaint - FAIS Credits - full qualification (Essential)
- RE 5 qualification (Essential)
- Class of business certificate (Advantageous)
- Continuous Professional Development (CPD) certificate (Essential and/or Advantageous)
- 4 years’ cumulative call centre experience in the client and/or broker servicing departments (Essential)
- Discovery Insure call centre experience (Advantageous)
- Comprehensive understanding of the Short-term Insurance personal lines products (Essential)
- Discovery Insure product knowledge (Advantageous)
- Degree (advantageous)
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Key Purpose
- The primary objective of the Executive Relationship Manager (multi-skilled) is to manage a portfolio of Platinum and VIP brokers as the sole insure contact for their portfolio.
- To provide a multi-faceted and VIP service with ongoing support to brokers and clients, including the growth of new business, increase of in-force premium, retention and claims following a loss or incident of a portfolio and Vitality drive support.
- Building of strong and management of strong relationships focussing on portfolio management.
Areas of responsibility may include but not limited to
Responsibilities (including but not limited to)
- Effective query handling and resolving of escalated complaints, self and through others on behalf of Platinum and VIP Brokers and their clients.
- Effective management of the Platinum and VIP Brokers portfolio’s claims (end-to-end).
- Weekly portfolio meetings with brokers.
- Identifying upsell opportunities.
- Limited after-hours availability to assist on critical matters.
- Loss ratio and multi-claimant management of portfolio.
- Detailed anniversary reviews of portfolio with broker.
- New business placement assistance and review of quotations to ensure competitiveness.
Education and Experience
- Matric (Essential)
- FAIS Credits - full qualification (Essential)
- RE 5 qualification (Essential)
- 5 years or more short-term insurance claims and client service (financial advice) experience (Essential)
- 5 years or more portfolio management experience (Advantageous)
- Class of business certificate (Advantageous)
- Continuous Professional Development (CPD) certificate (Essential)
- Experience dealing with Brokers (Essential)
- Degree (Advantageous)
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Key Purpose
- The main purpose of this role is ensuring the accuracy in classifying, registering, routing and indexing documentation according to required business specifications.
Areas of responsibility may include but not limited to
The successful applicant will be responsible for but not limited to the following broad Job functions:
- Verification of documentation received and assessment thereof.
- General administration of documents and information.
- Continuously updating your own knowledge relating to Product and Clinical knowledge.
- Creating a multi-skilled knowledge of other specialized environments.
- Classifying, registering, routing and indexing of documentation to Vitality, Invest, Health, and Life.
- Working toward targets per day whereby quality and quantity among others are measured.
Personal Attributes and Skills
- Ability to work under pressure.
- Organised and focused.
- Detail orientated.
- Reliable.
- Good communication skills.
Education and Experience
- Matric.
- Ability to capture 30 words per minute and at a 60% accuracy rate.
- Good command of the English language.
- Computer Literacy: MS Office (Excel, Word, Outlook)
The following are advantageous requirements:
- Previous Capture / Indexing experience.
- 1 year Administration or Customer Service Experience in a Large Corporate.
- Track record of low error rate and meeting targets.
- Experience working with Discovery’s in-house system Paradigm.
- Bilingual – ability to understand Afrikaans (read).
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Key Purpose
- This team is responsible for the Discovery member application published to the Play Store. They work with other Discovery business units to deliver innovative solutions to all members.
- Within the Digital system area, the iOS developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.
- iOS developers support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.
- iOS developers in the Digital area must be able to technically support and maintain the deployed applications on dev, test and production environments.
Areas of responsibility may include but not limited to
Senior iOS developers must have a competent understanding of:
- The system development life cycle and can explain the developer’s role in each stage
- The defined system development tools, processes and workflows
- The distinction between business, functional and non-functional requirements and how to implement them
- The importance of delivering high quality source code and how to achieve it
- The technologies used and the systems components structure
- The domain and business terminologies and link them back to system implementations
Senior iOS developers should be able to demonstrate that they can:
- Develop, test, and maintain the deployed application software with high quality
- Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
- Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
- Perform accurate development estimation
- Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
- Research new techniques, tools, and best practices and share that knowledge with the team and community
- Maintain high standards
- Analytical and problem solving skills
- Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
- Excellent written and verbal communication skills
- Can help with quality assurance and provide comments
- Within 6 months of being in the position, a senior iOS developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.
Personal Attributes and Skills
Behavioral Skills
- Excellent written and oral communication skills (English)
- Ability to work in a self-driven, complex environment with multiple and changing priorities
- Ability to focus on deadlines and deliverables
- Ability to think abstractly
- Ability and desire to quickly learn new technologies
- Clean code thinking
Technical Skills
- Project Management
- Business Writing Skills
- Presentation and Facilitation Skills
- Process Mapping
- Software testing pack design, functional testing
Responsibilities
- Maintain and extend existing development activities
- Work with customers to determine project requirements
- Design software to fulfil customer requirements
- Develop software from requirements and specifications
- Find and repair software defects; unit testing, UI automation testing
- Stay current with Apple and iOS standards and guidelines
- Documenting development work done
Education and Experience
Minimum
- Informatics degree or Diploma
- 4+ years’ experience developing iOS applications
Advantageous
- 2+ years’ user interface analyst experience
- Software Engineering related degree/qualification
- Honours degree
- Business experience and product knowledge
- Experience in Objective-C is beneficial
Methodologies
- Waterfall and Agile
- Knowledge of OO design principles and development patterns
Tools
- SoapUI (SOAP) / REST client (JSON)
- XCode
- Atlassian tool suite (Jira, Confluence)
Technologies
- iOS
- UML
- XML, JSON
- SOAP and REST Web Service Development
Other
- Software architecture
- JAD sessions
- Data modelling techniques
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Job Description
- Identifying sales opportunities.Answering inbound calls timeously and making required outbound calls
- Co-ordination of own administration
- Identifying sales opportunities
- Maintaining accurate details and statistics of all queries
Key purpose
- This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Life telesales.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
- Achieve Life Sales target
- Communication to members telephonically via fax and email
- Attending to general administration
- Conduct Financial Needs Analysis
- Achieve quality target
- Overcome objections
- Adhering to service level agreements
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Target Driven
- Team Player
- Goal orientated
- Self motivated
- Ability to perform under pressure
- Adapt to change
- Persuasiveness
- Resilience/Tenacity
- Sound Time Management
- Self managed
- Attention to detail
- Ability to learn quickly and apply knowledge
- Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
- Matric
- At least 1year sales experience, preferably in an outbound telesales environment
- Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage
- PC literacy, email, word, excel
- Tertiary qualification an advantage
- NQF5 and RE5 qualification
Method of Application
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