Fleet Administrator at Discovery Limited

Job Purpose

• To assist the company, its employees, and their families with all AARTO-related issues and resolving within 32 days. To provide backup for the team leaders at 1DP and off-site at SRX, performing all functions

Principal Accountabilities

• Oversee vehicle license renewals, traffic fine management, and the application and processing of roadworthy certificates.
• Manage AARTO compliance for both fleet and staff.
• Update driver statistics sheets and verify Proof of Delivery (POD) documentation in the stats register; address any related queries. (New Business Packs and Medication)
• Submit shuttle statistics daily.
• Process employee reimbursements promptly.
• Maintain an accurate asset register, particularly for team IT equipment.
• Conduct periodic fleet asset audits.
• Effectively manage the Planon call system.
• Track and monitor the status of all incoming work, providing feedback to clients.
• Continuously monitor drivers' workloads to ensure timely parcel delivery and adherence to service level agreements (SLAs). Plan and allocate daily workloads for drivers.
• Verify all signed PODs and reconcile them with the daily workload schedule.
• Investigate and professionally resolve customer and client queries. Manage customer service by establishing and maintaining effective communication channels, ensuring that service levels are exceeded.
• Drive continuous improvement within the department, including developing standard operating procedures (SOPs).
• Assist the team with ad-hoc tasks, including driving duties when necessary.
• Perform general administrative tasks for the Fleet Department, including filing, scanning, data entry, and preparation.
• Provide daily and monthly reports for operations.

Competencies

• Excellent Administration, Analytical, Planning, and Organizing Skills
• Fully Computer Literate (Microsoft Office)
• Excellent communication skills
• Ability to work independently & under pressure.
• Adaptability to change.
• Customer-centric
• Good decision-making skills
• Work accurately with a high level of attention to detail.
• Innovative thinker

Qualifications & Experience

• Relevant Qualification
• BCom Degree (Advantageous)
• AARTO & Traffic Dept Processes
• Proficient in Microsoft package
• Minimum of 2-year experience with warehouse environment with excellent business and admin skills