Job Opportunities at Blue Label Telecoms

Description:
JOB PURPOSE

• The role requires a passionate Campaign Manager. The required end result is for the successful candidate to turn data into information, information into insight and insight into business decisions.

RESPONSIBILITIES

Data Analyst and campaign responsibilities

• Interpreting data, analysing results using statistical techniques.
• Developing and implementing data analyses, data collection systems and other
• strategies that optimize statistical efficiency and quality.
• Acquiring data from primary or secondary data sources and maintaining databases.
• Managing campaigns and suppliers to achieve agreed targets.
• Analysing response rates, lead flows and profit & loss on a campaign by campaign basis.

Data Analyst lifecycle

• Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design.
• Data analysts will develop analysis and reporting capabilities.
• They will also monitor performance and quality control plans to identify improvements.
• The Campaign manager role will involve liaising with clients and ensuring targets are met.

Data interpretation and development

• Interpret data, analyse results using statistical techniques and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/ data systems
• Identify, analyse, and interpret trends or patterns in complex data sets
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems

Relationship building,processes and opportunities

• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities.
• Liaise with Clients and manage budgets & volumes.
• Good communication skills.

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

BEHAVIORAL COMPETENCIES

• Manages Complexity
• Decision Quality
• Communicates Effectively
• Ensures Accountability
• Collaborates
• Business Insight
• Courage
• Plans and Aligns
• Action Oriented
• Financial Acumen
• Resourcefulness
• Cultivates Innovation
• Customer Focus

Requirements:
EDUCATION

General Education

• Minimum Matric
• BCOM, BSC or equivalent diploma. 

EXPERIENCE

General Experience

• Proven working experience as a Data Analyst, Business Data Analyst and/or Campaign Manager.
• Experience in a direct marketing environment.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (Linux, Apache, MySQL, PHP) - LAMP
• Knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS etc)
• Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
   

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JOB PURPOSE

• Responsible for the entire Organisation’s Enterprise strategy framework implementation, analysis, design, and integration of an organization's complete information resources, including infrastructure, applications, and data. An enterprise architecture (EA) is a conceptual blueprint that defines the structure and operation of organizations. The intent of enterprise architecture is to determine how an organization can effectively achieve its current and future objectives.

RESPONSIBILITIES

Team Management

• Provide visionary leadership across the group, fostering a collaborative and innovative culture
• Engage with various leaders such as Executives across business to find solutions and create better enterprise frameworks
• Mentor and coach, the solution architects, promoting professional growth and skill enhancement
• Efficiently allocate team resources to optimize workflow and meet project deadlines
• Conduct regular performance assessments, offering constructive feedback and implementing improvement plans as needed
• Collaborate with HR to identify and attract top talent for the Solution architecture team
• Lead the entire Enterprise architecture models within the business, ensuring a seamless integration of processes within organization
• Proactively address conflicts within the team, promoting a positive and collaborative work environment
• Implement effective conflict resolution strategies to maintain a cohesive and motivated team
• Facilitate regular knowledge-sharing sessions to ensure best practices are disseminated and adopted
• Encourage a culture of continuous learning and improvement

Strategy Formation and Implementation

• Collaborate with key stakeholders to Develop, define, and refine the Enterprise and solution architect strategy aligned with overall business objectives
• Stay abreast of industry trends and emerging technologies to inform the evolution of Enterprise architecture
• Develop detailed implementation plans for Enterprise Architecture initiatives, considering timelines, resource requirements, and potential challenges
• Ensure alignment of solution architecture initiatives with the organization's strategic goals
• Establish metrics and KPIs and department objectives to measure the effectiveness of solution architecture processes
• Continuously assess and refine strategies based on performance data and industry developments

Enterprise Application Portfolio

• Create a strategy model that works for the group’s entire Enterprise architect through designing better infrastructure frameworks that enables business to compete with industry related markets
• The EA ensures that the application portfolio evolves at an appropriate rate and does not become unviable as the other related architectures change
• The EA also provides the reusable standards, guidelines, patterns, and frameworks to application development projects, including those related to application architecture
• Make sure that all aspects of the application solution architecture are optimized (as much as possible given other constraints of time and budget) by working with subject matter experts (SMEs) in the areas of technology, information and application architectures and disciplines
• The application architect is the SME focused on designing application interfaces and software services to maximize reuse based on the business processes and governance rules for sharing

Enterprise Architect Support

• Limit choices available during development by choosing a standard way of pursuing application development creating, defining, or choosing an application framework for the application
• Recognize potential reuse in the organization or in the application by observing and understanding the broader system environment creating the component design having knowledge of other applications in the organization
• Subdivide a complex application, during the design phase, into smaller, more manageable pieces
• Grasp the functions of each component within the application
• Understand the interactions and dependencies among components
• Communicate these concepts to developers
• Review, develop and maintain the organization’s IT architecture
• Review and evaluate the current state of the organization’s architecture (‘as-is) in order to identify duplications, what is working, what is not working and measure the health of key business processes that are supported by the current architecture
• Build the transition architecture to connect the current to the future state by creating an iterative roadmap to get to the desired state
• Recommend and provide changes to the business in easily digestible iterative changes
• Work in liaison with business stakeholders to develop Business Architecture Roadmaps containing tactical and strategic initiatives to reach target business capabilities. Identify and resolve dependencies and impacts across the architecture landscape
• Design solutions based on business requirements that align with Reference Architecture policies and standards
• Provide expertise in designing solutions for custom requirements
• Collaborate with internal/external stakeholders and conduct stakeholder reviews of architecture roadmaps and designs
• Determine Enterprise Architecture policy and standards definition and evolution and works with PMO to coordinate project pipeline management
• Engage relevant peers from other disciplines or domains during implementation of Solution Architecture/Design
• Accountable to build a defined life cycle around reviewing the future state enterprise architecture

Customer Centricity

• Coordinates contact with Business Partners as needed to assist with support activities
• Establish and maintain a positive professional relationship with Business Partners and customers
• Maintain regular and timely communications with Business Partners and customers
• Maintain strong working relationship with customers and Business Partners
• Work with customers and Business Partners to execute consistent service processes throughout the organization 
• Establish a single point of contact for issue resolution and change management
• Drive customer centricity in levels of the organization

Work Collaboratively

• Build a culture of integrity, respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
• Demonstrate ability to work and engage with various teams
• Demonstrate ability to communicate at all levels

Budgeting, Policies and Procedures Development

• Collaborate with finance executives, and relevant stakeholders to develop and manage the DevOps budget
• Ensure efficient use of resources and adherence to financial guidelines
• Develop and enforce DevOps policies and procedures to ensure consistency and compliance within the business
• Regularly review and update policies to align with industry best practices and organizational needs

Requirements:
BEHAVIOURAL COMPETENCIES

• Tech Savvy
• Attention to detail
• Customer focused
• Evaluating problems
• Processing details and information
• Building relationships & Trust
• Communicating information
• Providing leadership
• Showing resilience
• Learning ability
• Stress tolerance
• Conflict Management
• Time Management
• Assertive
• Analytical
• Tenacity           
• Achieves Results
• Entrepreneurial Orientation

EDUCATION

• Matric
• Bachelor’s degree in computer science, Information Systems
• Equivalent experience required TOGAF certification

EXPERIENCE

• 8+ years’ experience in an Enterprise Architect
• 10+ years’ experience Solution Architect role
• Knowledge of the relevant Information Technology governance and legislative framework (such as COBIT, ITIL, TOGAF, SDLC, ASAP, SOA)
• Strong Microsoft Office productivity tools knowledge (Excel, Word, PowerPoint, Outlook)
• Atlassian and Jira knowledge (advantageous)
   

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JOB PURPOSE

• The Technology Specialist who will play a pivotal role in bridging the gap between business needs and technical solutions. This role focuses having strong ETL skills, proficiency in MSSQL and MySQL, and a deep understanding of technical processes and starter packs in South Africa. This role requires a proactive approach to problem-solving and exceptional customer service skills

RESPONSIBILITIES

Client Engagement

• Meet regularly with business stakeholders to understand their technical and business challenges
• Act as a liaison between technical teams and business units to ensure alignment and effective communication.

Root Cause Analysis

• Conduct root cause analysis on trending issues to identify underlying problems
• Develop and implement solutions to prevent recurrence of issues

Customer Centricity

• Maintain a customer-centric approach in all interactions and solutions
• Ensure that client needs are met with high-quality and timely responses

Technical Expertise

• Possess a deep understanding of technical processes and how they relate to business operations
• Stay updated with the latest technological advancements and best practices

Starter Packs Knowledge

• Have a deep understanding of starter packs in South Africa and their operational mechanisms
• Apply this knowledge to support business and technical strategies.

Process Review and Documentation

• Review and document existing processes to identify areas for improvement
• Develop comprehensive documentation for new and existing processes

ETL Functions

• Perform Extract, Transform, Load (ETL) functions to integrate and manage data from various sources
• Ensure data integrity and accuracy during the ETL process

Work Collaboratively

• Provide technical guidance and mentorship to junior database analysts and team members
• Build a culture of integrity, respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions
• Demonstrate ability to work in teams
• Demonstrate ability to communicate at all levels

Requirements:
BEHAVIOURAL COMPETENCIES

• Customer Focus
• Instills Trust
• Cultivates Innovation
• Collaborates
• Situational Adaptability
• Business Insight
• Manages Complexity
• Plans and Aligns
• Balances Stakeholders
• Ensures Accountability
• Collaborates
• Cultivates Innovation
• Customer Focus
• Instills Trust
• Situational Adaptability
• Tech Savvy 

EDUCATION

• Matric
• Bachelor’s degree in Computer Science, Information Technology, or a related field (Advantageous)

EXPERIENCE

• Proven experience in a similar role, preferably in a technology-driven environment
• Strong proficiency in MSSQL and MySQL
• Experience with ETL tools and processes
• Excellent problem-solving and analytical skills
• Exceptional communication and interpersonal skills
• In-depth knowledge of starter packs in South Africa
• Strong organizational skills with the ability to manage multiple priorities
• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and their integration capabilities
• Basic understanding of web development technologies (e.g., HTML, CSS, JavaScript, Glassfish) and backend systems
• Ability to adapt quickly to new technologies and learn on the job in a dynamic IT environment