Job Opportunities at Altron Bytes Systems Integration

Job Description

• Responsible to open new subscriber accounts.
• Responsible for credit vetting.
• Responsible for receiving and evaluating contract applications to comply with Altech Netstar’s standard subscriber agreements and business requirements. Responsible for capturing of new and existing contracts.
• Responsible for updating subscriber, asset and product related data on the relevant system.
• Responsible for entering units into service.
• Responsible for checking signals and providing feedback to relevant requesters. Responsible to answer incoming calls, emails and messages to assist customers / business partners with basic inquiries.
• Responsible to follow up and respond promptly to customer enquiries. Responsible for ensuring accuracy of captured information.
• Maintain and manage records and files related to the role of Contracts Operational Administration.
• Conduct on-the-job training as and when required.
• Support and communicate company mission, vision and values.
• Adhere to all company systems, practices and procedures.
• Communicate effectively with all team members
• Share information with team on relevant issues
• Communicate and co-operate with Internal Departments and business partners. Direct requests and unresolved issues to the designated resource 

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Job Description

KEY RESPONSIBILITIES: 

• To support the development of a sustainable technical architecture for Altron Healthtech with respect to our solutions
• To provide architectural guidelines and ensure that architecture principles are adhered to in the development of solutions.
• Develop Requirements & Designs (both high level and detailed) in conjunction with Strategic Growth, Customer, Engineering
• To analyze and refine requirements for delivering the necessary technology service to business and serve as liaison to the business community.
• Provide accurate and practical designs for complete end to end technical delivery ensuring that, at all stages in the development life cycle, solution design meets user requirements and is feasible. This will include, inter alia, development of user stories, test cases, etc.
• To perform technical analysis in consultation with stakeholders (Technical architects, Product Managers, Operations team, Data and Infrastructure Architects), in order to refine high level business requirements into detailed technical requirements.
• Design scalable and robust Services and Applications that integrate across different technologies.
• Ensure that Legacy and Modern platforms integrate seamlessly.
• Provide high-level designs and potentially low-level designs in response to business requirements and strategy.
• Ensure technical architectures and solutions are aligned with Group principles and technology guidelines.
• Estimate user and technical stories to help inform and prioritize backlog.
• To act as a technical liaison between business and the delivery team
• Lead pre-sales work. Build a pre-sales capability, including process, workflows, SLA and team management
• Draft and deliver proposals in conjunction with Sales, Strategic Growth and Engineering

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Degree / Diploma in Information Technology or Computer Science

Experience

• 5+ years systems analysis and design experience in a complex technical environment essential
• Working Experience in transitioning from legacy architectures to modern architectures
• Agile methodology and experience preferred such as Scrum, Kanban, etc.
• Experience in Healthcare industry essential

Core competencies, knowledge and experience: 

• Requires excellent analytical, technical, interpersonal and communication skills.
• Problem solving and decision-making skills
• Presentation and facilitations skills
• Relating and networking
• Leading and supervising
• JAD (Group) facilitation sessions
• TOGAF, Zachman or equivalent preferred
• Microservices and Cloud experience preferred.

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Job Description

• As a Microsoft Licensing Advisor, you will collaborate with our customers, Account Executives, Partners, Customer Support Specialists and Pre-Sales Architects to define and execute short and long-term strategies for customers related to Microsoft Licensing.

As a Senior Microsoft Licensing Advisor, you will provide the following services including:

• A thorough understanding of Microsoft licensing agreements:
• understand the customer landscape and their licenses, ensuring compliance and avoiding potential legal and financial consequences.
• Cost savings: Identify the most cost-effective licensing options, saving the customer money on licensing costs.
• Streamline the licensing process by providing guidance on which licenses are required for different products and services.
• Accurate licensing: Assist customers in accurately determining their licensing needs, avoiding under-licensing (which can result in legal and financial consequences) and over-licensing (which can lead to unnecessary costs).
• Have an in-depth knowledge and expertise in the following Microsoft Agreements and assists customers to navigate the complex landscape of licensing options. The

Licensing Advisor must have a knowledge and understanding of the following Agreements:

• Enterprise Agreements
• Enterprise Subscription Agreement
• Server Cloud Enrolment
• MPSA
• CSP
• Campus
• Open Value
• SPLA
• Assist customers to identify cost-effective licensing options and negotiate better terms and pricing with Microsoft.
• streamline the licensing process and ensure accurate licensing, potentially saving our customers time and money.
• Provide the necessary Microsoft licensing training to customers as and when required or as defined in our LSP Value Added Services document.

As a Microsoft Licensing Specialist, you will be required to complete the following Microsoft Licensing Exams:

These Exams below can be done 2 per Quarter:

• M365 Fundamentals
• D365 Fundamentals
• Data and AI Fundamentals
• Azure Fundamentals
• Security Fundamentals
• Get Licensing Ready
• Adhoc Online Licensing Update Sessions/Training as made available by Microsoft.
• As a Microsoft Licensing Advisor, you will apply the following methodologies and process to your customer engagements:
• Apply the Microsoft T-36 process in engaging customers to ensure the engagements with customers are started in advance (6-12 months) to ensure we execute in a professional and pro-active manner.
• Ensure the Renewal Email is shared with the Account Managers 6-12 prior to renewal with the tasks and timelines clearly outlined.
• On Time Renewals – Meet the GFA (Government Framework) timeframes to ensure the Customer does not lose their discounts.
• Engage the licensing Operations Team and request various options for the customers’ requirements. Explain and articulate the Advantages and Disadvantages of all options proposed.
• Provide Supporting Licensing Briefs and explanations to your customers.
• Please refer to the attached SLA below for Licensing Advisory Services timelines and quotation checkpoints for accuracy.
• Attend all necessary RFQ/RFP briefing sessions to understand the customer requirements and table any questions you may have.
• Providing Licensing Options on all RFQ and RFP submissions.
• Internal Communications on any changes to the Microsoft Licensing Terms and Conditions and how it may affect the customers Agreement during and after the contract term to all stakeholders.

Education 

• Matric

Certification 

• Microsoft Licensing certification

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Job Description

• We are looking for Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions.
• Applicants must have a valid drivers license and own reliable vehicle. Applicants must reside in Port Elizabeth as you will be travelling on a daily basis to various cutomer sites.

Key Responsibilities:

• Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame
• First-time-fix rate and recall rate under the stipulated requirements
• Maintain customer relationship
• Be pro-active on the calls allocated
• Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
• Maintain and manage sufficient boot stock
• Complete administration within time frames as per policies
• Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
• Technical support, maintenance, trouble shooting on desktop and POS equipment

​QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric qualification
• A+ N+ Qualification
• Mechanical Skills
• Electronic Skills
• Soldering Skills
• Faulting Find techniques

Years of Experience

• 2 years of experience in maintaining equipment in an IT environment
• 1 Years experience working on desktop equipment
• Maintaining POS is advantageous

Other requirements

• Good communication (verbal and written) skills and interaction skills
• High level of attention to detail
• Dedication to Customers both internally and externally
• Must be flexible to take on additional tasks
• Problem analysis
• Perseverance
• Self-Development

Education

• National Certificate Level 4 (N4) / Grade 12  (Required)
   

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Job Description

• As a Microsoft Licensing Operations Specialist, you will collaborate with our customers, Account Executives, Licensing Advisory Specialists and Finance to assist and respond to all required quotations and queries/paperwork where necessary:

As a Microsoft Licensing Specialist, you will provide the following services including:

Have an in-depth knowledge and expertise in the following Microsoft Agreements. The Licensing Operations Specialist must have a knowledge and understanding of the following Licensing Agreements:

• Enterprise Agreements/EAS
• Server Cloud Enrolment
• MPSA (Microsoft Product and Services Agreement)
• CSP
• Campus
• Open Value
• SPLA – Microsoft Services Provider Licensing Agreement
• As a Licensing Operations Specialist, you will be required to complete the following Microsoft Licensing Exams:
• These may be done 1 per quarter:

M365 Fundamentals

• D365 Fundamentals
• Data and AI Fundamentals
• Azure Fundamentals
• Security Fundamentals
• Get Licensing Ready
• Adhoc Online Licensing Update Sessions/Training as made available by Microsoft.
• Keep up to date with all relevant Microsoft licensing changes.

As a Licensing Operations Specialist, you will be required to have training and thorough understanding on all Microsoft/Finance Tools:

• POET
• Partner Centre
• e-Agreements
• Explore/VLC (Volume Licensing Central)
• CRM
• VLPC – MPSA Tool
• Interworks/BSS

KEY RESPONSIBILITIES: 

• Licensing Operations Specialists Daily/Monthly/Annual Tasks
• Software Services Quotes and Licensing Queries - [email protected]
• Monitoring and responding to customer/Account Manager/Microsoft queries and quote requests timorously. As per the SLA currently in place (See Attached)
• Assigning leads from the Software Services Alias mailbox as per the defined SLA in place.
• Respond to customer escalations immediately or notify the relevant individuals for escalation and assistance! (Please see attached Escalation Path)
• Quotations/Proposals
• Renewals (All options available to the customer as per request from LA/AM)
• CSP
• True up's Quotations
• Distribution quotes
• Supplemental Quotes
• Annual billings
• ISV Renewals
• Quote Comparisons for RFQ/RFP Submissions.
• All quotations from R500 000 and above will be vetted and approved by the Licensing Advisory team as per the SLA (Attached)
• Create the quotes on Partner Quotes as required by Microsoft final CPS.
• All Final CPS’s must be cross-checked and verified with the AM and Licensing Advisor before Finalizing the Contract Pack. All Pools and Levels must be checked and confirmed.
• License Reservations Reconciliations and quotations to be actioned 30 to 60 days prior to Anniversary and order be placed on POET.
• Licensing Reservations on MVLS – We do not under any circumstances reserve any online subscription services on behalf of any customer. We can advise customers that they can reserve licenses and provide them with a licensing guide on how they may reserve licenses.
• As the LSP we will provide a quote and place the order for any additional licenses on POET once we have received a Purchase Order from the customer.
• Ensure that the Account Managers are notified of all customers that are ‘on hold’ and they assist with the process of getting customers off Credit hold with Microsoft.
• Microsoft e-Agreements
• Accurate Completion of Contract Packs for customer Signature
• Ensure the Purchase Order number is provided by the customer prior to the renewal date.
• Information template must be shared with the customer/AM for completion.
• All Contracts must be sent to Microsoft Pre-validation for a Final check before Renewal Pack is sent to customer for Electronic Signature.
• Tenant information Form and Tenant Amendments – Ensure we are engaging Microsoft to confirm and verify that we have all the required Amendments available based on the Tenant Scenario – i.e. multiple tenant Amendments/Change of Customer Name, ensure that all necessary tenant information is requested and verified by the customer and Microsoft before finalizing the contract pack. Please utilize the Information template created to request the information and follow the process in place and ensure the proper Amendments and Signature Forms are submitted to the customer.
• Other Amendments and per the contract pack/customer scenario
• Liaise with the Microsoft Commercial Executive should you be unclear.
• Update statements to be submitted as per the Microsoft terms and conditions during the customer agreement contract period.
• submitting contract pack to customer for Signature.
• Submission of COCP's as and when required.
• Updating contact information as and when required by customers.
• Provide customers with a copy of their Electronic Contract Pack as required.
• Explore/VLC:
• Downloading all Monthly Pricelists to include the following on the 1st day of every new month.
• Enterprise Agreement
• Enterprise Agreement Subscription
• MPSA
• Server and Cloud Enrolment
• Campus Agreements
• CSP
• Open/Open Value
• Downloading of all Agreement Details monthly to include the following on the 1st of every new month.
• MPSA Customer list
• Enterprise Agreement Customer List
• MPSA Customer List
• CSP Customer List
• All Updated Versions of Contract Packs
• Call Logging Tool:
• Logging of all calls/escalations on CLT
• Logging all customer queries pertaining to Agreement/Orders
• Logging of all customers Pre-Credit Checks
• PCC Form must be sent to customer for completion and Signature before submitting to Microsoft for Approval
• IWC (Interworks) /CSP 
• CSP renewal notifications – Automated Report that is available as set up on Interworks. Licensing Operations will prepare the necessary Renewal quotes and share with the Account Managers to action with their customers.
• Pulling BSS (Business Support Systems report monthly for CSP) – CSV Microsoft File and Interworks Report must be integrated and ensure that the BSS report matches the Microsoft Report. This is then shared with Finance for billing – 28th/29th of every month for O365, Azure Reports become available around the 8th of each month.
• Check and confirm that all Partner Centre accounts reflect on BSS.
• Monthly CSP CRM opportunity updating based on BSS report to create a forecast for each customer. QB Link is used to update information.
• Microsoft recon and invoice downloaded from Partner center.
• Monthly IWC updating and management – Interworks needs to be updated with Product changes and check all expiring subscriptions, Update the Get Services Definition, De-activate Products and update the Product price groups and Categories.
• Partner Centre – onboarding process for all new customers. (Please see attached process)
• Provisioning/De-activating/Reducing licenses on Interworks as per customer requests.
• MS and IWC Recon checked by SS Operations team prior to sharing with Finance.
• MS recon and IWC recon and invoice sent to finance to capture.
• Software Services Operations team to update CRM Opportunity with latest billing value for 12 months going forward.
• Finance
• Detailed process for Software Services and Finance is attached per each Microsoft Agreement, namely:
• Enterprise Agreement
• Enterprise Agreement Subscription
• MPSA
• Campus
• Open Agreements
• Software Services Operations Team will work together with Finance to assist will all customer related billing and Invoice queries.
• Provide any supporting documentation for Finance that may be required.

Education

• National Certificate Level 4 (N4) / Grade 12  (Required)

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Job Description

• We are looking for a Command Centre Operator, who will play a vital role in monitoring and coordinating operational activities within our command center. You will be responsible for ensuring the smooth functioning of the command center, by performing basic checks and approved support activities, managing incoming monitoring events and dispatching appropriate resources, when the event is categorised as an incident. The ideal candidate will have exceptional multitasking abilities, strong analytical skills, technical server and network background, and the ability to remain calm under pressure.

Key responsibilities:

• To ensure that tickets logged are followed up / escalated, serviced and closed within the agreed SLA
• To ensure that incident tickets are logged retrospectively if no call was logged for work completed. No ticket no performance
• Monitor and operate various systems and services, including virtual platforms, server components, operating systems, network components, within the command centre
• Analyse and act on alerts that require intervention though logging tickets, first call resolution and ticket management to resolution
• Manage tickets in your control providing accurate and timely information and dispatching appropriate resources when necessary
• Maintain constant vigilance over multiple screens and systems to identify potential incidents, anomalies, or security breaches
• Collaborate with internal departments, external agencies, and field personnel to ensure seamless coordination and communication during incidents or emergencies
• Document and record all incidents, actions taken, and communication details accurately and thoroughly
• Analyse incoming information, assess potential issues, risks or threats, and escalate critical issues to the appropriate individuals or departments
• Coordinate and assist in the implementation of emergency response procedures, ensuring adherence to established protocols
• Provide guidance and support to field personnel during critical incidents, offering clear instructions and maintaining effective communication channels
• To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users
• Conduct routine checks and tests on equipment to ensure operational readiness and report any malfunctions or technical issues promptly
• To ensure a minimum of 98% customer satisfaction feedback rating on closed tickets on a monthly basis
• To ensure that best server  and network monitoring practices are adhered to as well as ITIL 4 practices
• To ensure that documented Standard Operation Procedures are followed.
• To provide input to the Monthly Operations Report
• Report on all product failures
• To ensure adherence to all Altron SI processes, policies and procedures as per prescribed compliance
• To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.
• Stay updated on industry trends, best practices, and technological advancements related to command centre operations.

CORE RESPONSIBILITIES:

• Monitor and act upon events generated through various systems and services, by pro-actively addressing events in ensuring the availability of servers and network devices as contracted
• Monitoring and acting upon events is a core responsibility, as it directly impacts the overall performance and availability of servers and network devices
• By continuously monitoring systems and services, the operator can detect any issues or anomalies that may arise. This enables them to take immediate action and prevent potential downtime or service disruptions
• COMMUNICATIONS & WORKING RELATIONSHIPS:
• Internal: 
• Team Members
• Service Desk
• Server and network engineers
• Peers within the Group
• Operations Manager
• Reasons for Interaction:
• Team Members
• Service Desk
• Server and network engineers
• Peers within the Group
• Operations Manager
• External:
• Clients' customer server and network teams
• Third party service providers
• Reasons for Interaction:
• Assist with incidents and requests
• Work with service providers to provide resolution to detected alerts

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric, Technical Support NQF Level 4; Diploma in Information Technology

Professional Qualifications

• CompTIA Server+
• CompTIA N+
• Microsoft Certified: Azure Administrator Associate
• MCSE Server Infrastructure
• MCSE Private Cloud
• ITIL Foundation

Years of Experience

• 2 – 4 years of Technical Support with an emphasis in MS Azure, Migration to Cloud, MS Operating Systems, MS Office or O

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Job Description

• This position requires a strategic finance professional who will focus on P&L reconciliation, management reporting (inclusive of risks), and budgeting and forecasting for enabling functions as identified and overall responsibility for inventory. You will collaborate closely with leaders in these functions to provide financial insights, support planning, and contribute to the achievement of organizational goals.

KEY RESPONSIBILITIES: 

The finance professional will primarily be responsible for:

• Inventory and Stock Accounting:
• Inventory valuation and management: Ensuring accurate and complete income statements, including right-of-use accounting for property and vehicles.
• Stocktake coordination: Managing stock takes for 900 locations.
• Inventory reconciliations: Matching stock on hand, goods in transit, and work in progress.
• Prepayments and tax: Handling prepayments and having a working knowledge of tax.
• Financial Accounting - Analysis and Reporting:
• Financial reporting: Developing and delivering comprehensive management reports, including risk assessments.
• Financial planning: Managing budgeting and forecasting processes, providing financial guidance, and conducting cost analysis.
• Financial analysis: Performing accruals and releases, conducting variance analysis, and supporting strategic decision-making.
• Month End : Perform all the duties required to successfully complete a month end for various business units. ( analyse for accuracy, calculate and do journals to correct and present results )
• Supply Chain and Operations:
• Supply chain finance: Managing finance for supply chain warehouse 100 and having a general understanding of supply chain operations.
• Billing: Managing the billing warehouse for pending invoices.
• Operational support: Collaborating with functional leaders to implement cost-saving initiatives and supporting strategic investments.
• Required Skills and Experience:
• Inventory accounting: Strong understanding of inventory valuation methods, stocktake processes, and reconciliation procedures.
• Financial analysis: Proficiency in financial modelling, budgeting, forecasting, and variance analysis.
• Supply chain knowledge: Basic understanding of supply chain operations and logistics.
• Large corporate environment: Experience working in a complex, multi-location organization.
• Field service management: Familiarity with field service operations (desirable).

Overall Assessment:

• The role requires a well-rounded finance professional with a strong foundation in inventory accounting. The individual will need to be analytical, detail-oriented, and have excellent communication skills to effectively collaborate with various departments. They will also need to be able to translate financial data into actionable insights to support business decisions.

COMMUNICATIONS & WORKING RELATIONSHIPS:

• Trust, teamwork, communication, and respect are keys to effective working relationships. Develop positive relationships with the individuals you interact with at work to make your job more enjoyable and productive.
• Interaction with the finance team is essential for overall alignment with financial goals, budgeting, and financial planning.
• Regular communication with management and leadership teams to provide financial insights and reports, and to discuss financial strategies (aligned to the function they are assigned to support).
• Collaboration with billing and accounts receivable teams to ensure accurate recording of billing information and proper revenue recognition.
• Interaction with the accounts payable team to coordinate payment processes and ensure accurate recording of expenditures.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Bachelor’s degree in finance, Accounting, or a related field. MBA or professional finance qualification is a plus.

Years of Experience:

• 10 years proven experience in financial analysis, business partnering, or a related finance role

Other requirements:

• Strong understanding of financial principles, P&L statements, and budgeting processes.
• ERP tools expertise B2B B2C
• Financial analysis: Proficiency in financial modelling, budgeting, forecasting, and variance analysis.
• Supply chain knowledge: Basic understanding of supply chain operations and logistics.
• Large corporate environment: Experience working in a complex, multi-location organization.
• Field service management: Familiarity with field service operations (desirable).

Core Competencies:

• Specific Inventory Accounting Skills:
• Inventory valuation methods: Strong understanding of FIFO, LIFO, and average cost methods.
• Inventory control: Knowledge of inventory control systems and procedures.
• Cost accounting: Proficiency in cost accounting principles and practices.
• Stock reconciliation: Ability to accurately reconcile inventory records with physical counts.
• Inventory management systems: Experience with inventory management software (ERP systems).
• Data Analysis and Reporting:
• Inventory analysis: Ability to analyse inventory levels, turnover, and carrying costs.
• Variance analysis: Strong analytical skills to identify and explain inventory variances.
• Financial reporting: Proficiency in preparing financial reports related to inventory, such as the balance sheet and income statement.
• Process Improvement:
• Inventory optimization: Ability to identify and implement process improvements to optimize inventory levels and reduce costs.
• Supply chain collaboration: Effective collaboration with purchasing and operations to manage inventory efficiently.
• Strong analytical and problem-solving skills to analyse inventory data and identify cost reduction opportunities.
• Excellent verbal and written communication skills to explain inventory-related issues to non-finance stakeholders.
• In-depth understanding of inventory valuation methods, cost accounting, and inventory control principles.
• Ability to collaborate effectively with cross-functional teams, including purchasing, operations, and sales, to optimize inventory levels.
• Proficiency in financial modelling and analysis to support inventory budgeting, forecasting, and decision-making.
• Experience with inventory management systems and the ability to extract and analyse relevant data.

Education

• Bachelor's Degree: Finance
   

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Job Description

Product support

• The main goal of product support analyst is to ensure daily operations run as expected, assist merchants, customers and suppliers with troubleshooting and application support. Configure new stores and assist with UAT. They may also travel to customers' businesses to carry out testing and installations.
• The main goal of a product support analyst is to educate prospective and current customers on the products offered by their companies.
• Support analysts may also travel to customers' premises to do installations or provide troubleshooting support.
• Ensure software and hardware continue to function as intended, as well as either resolving customer issues or walk in customers through how to resolve issues themselves.
• Assistance with planning and execution of effective and controlled infrastructure or application changes and or maintenance to minimise effect on service to customers.
• Reporting and support of queries from clients.
• Conduct analysis of trends and requirements for payment terminal environment.
• Design and compile procedures relating to internal technical support and operational activities.
• Install, maintain, upgrade and version control for Postilion & terminal software used by customers.
• Understand EMV transactions and requirements.
• Assist with the deployment of payment projects
• Conduct internal and external training on Payment terminal and associated equipment.
• Provide technical support to customers on Postilion & payment terminals and applications.
• Respond to customer queries and complaints.
• Afterhours stand-by & support
• BIN updates
• Understand PCI-DSS requirements
• EMV and POS Certification with Visa (Contact/Contactless) and MasterCard advantageous
• ISO 8583 experience
• Transaction switching experience
• Electronic Payments industry 2 to 5 years
• Concepts, Applications, Technologies, Cryptography, PCI & general governance & Compliance
• Experience in payment technologies (Base24, Postilion, Trade Root, ISO 8583 etc.)
• Good understanding of eSocket.POS
• TermApp
• TermPOS
• Good understanding of PCI-DSS
• Good understanding of Postilion Office
• Good understanding of Post Card
• Good understanding of Config Server
• BIN updates
• MS SQL skills
• MS Excel
• Operation processes
• Good troubleshooting skills
• Project support, pilot & roll out

QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:

• Matric /Grade 12
• ITC or bachelor's Qualification will be an added advantage

Professional Qualifications

• NFQ or diploma – IT or finance related
• Postilion or transaction switching courses

Years of Experience

• 3-5 years software support  
• Card device implementation & support experience

Other requirements

• The application support analyst is responsible for the BAU Card Payment environment, EMV queries and analysis of POS, IEFT, EMVCo Standards and Specifications as well as the Trouble shooting required
• Adaptability
• Analytical Thinking
• Assertiveness
• Collaboration Communication Skills
• Drive for results (a sense of urgency)
• Professionalism
• Resilience
• Time management, punctuality & availability is essential
• Computer literacy
• MS Word
• Good oral and written communications skills.
• Organisational and prioritisation skills.
• Excellent administrator with strong attention to detail.
• Root Cause Analysis
• Be a team player
• Flexibility in terms of staying late when required e.g. P1’s
• Flexibility in terms of working shifts that may include weekends or after hours
• Numeracy skills.
• Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
• Ability to maintain supreme levels of ethical behaviour
• Ability to identify opportunities for improvement.
• Code 8 drivers & own car preferred.