Digital Transformation Specialist at WNS Global Services

Job Description

• Identification of opportunities followed with project execution to meet the agreed targets with clients
• LEAN Six Sigma and Digital Transformation Project mentoring
• Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)
• Market research across best-in class CX practices, contact center demands, evolving trends etc.
• Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.
• Conduct Lean Six Sigma trainings

Qualifications

• Minimum academic qualification: College Graduates (15 Years) basis our specific role requirement
• System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)
• Language proficiency (English)
• Good/ Excellent - Should possess good analytical skills, communication, and negotiation skills.
• Excellent knowledge of Excel, Word, Power point & Minitab.
• Certified Blackbelt - Project management and design thinking practitioner
• P&C Insurance experience
• CX Transformation experience
• Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable