Administrator: Contracts at Altron Bytes Systems Integration

Job Description

• Responsible to open new subscriber accounts.
• Responsible for credit vetting.
• Responsible for receiving and evaluating contract applications to comply with Altech Netstar’s standard subscriber agreements and business requirements. Responsible for capturing of new and existing contracts.
• Responsible for updating subscriber, asset and product related data on the relevant system.
• Responsible for entering units into service.
• Responsible for checking signals and providing feedback to relevant requesters. Responsible to answer incoming calls, emails and messages to assist customers / business partners with basic inquiries.
• Responsible to follow up and respond promptly to customer enquiries. Responsible for ensuring accuracy of captured information.
• Maintain and manage records and files related to the role of Contracts Operational Administration.
• Conduct on-the-job training as and when required.
• Support and communicate company mission, vision and values.
• Adhere to all company systems, practices and procedures.
• Communicate effectively with all team members
• Share information with team on relevant issues
• Communicate and co-operate with Internal Departments and business partners. Direct requests and unresolved issues to the designated resource