Job Opportunities at Absa Group Limited (Absa)

Job Summary

• Design, develop and oversee the deployment of new IT processes and any changes to the existing IT processes. Define and maintain the IT reference process framework and ensure it is leveraged across IT. Create and maintain a centralised repository of process and related artefacts (e.g., procedures, templates, forms). Identify and implement initiatives to improve efficiency and effectiveness of IT Processes.

Job Description

• Black belt certification or equivalent including Design for Six Sigma.

Process Engineering

• Communicating the reference processes and driving the adoption of processes across the IT organization
• Designing and developing / updating the IT processes, and overseeing deployment of the processes in the organization
• Monitoring and assessing existing processes to identify improvement opportunities
• Driving continuous process improvement initiatives and obtaining results thereof
• Ensuring completeness and currency of IT process repository
• Ensuring that standards are followed in process modelling

Accountability: Plan & Organise

• Review industry standard frameworks for IT processes and adapt relevant processes for the organization.
• Define the standards and methodologies for process modelling.
• Facilitate training and support required for maintaining processes and methodologies.
• Compile and implement (as applicable) standard process improvement and reengineering methodologies.
• For new process / process change initiatives, conduct feasibility and readiness assessments with regard to capabilities and resources, and define corresponding action plans to support the initiatives.

Accountability: Acquire & Implement

• Design and develop / update the processes based on organization requirements and industry standard processes.
• Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
• Undertake process improvement initiatives aimed at improving efficiency and effectiveness of operations (e.g., initiatives for process cycle time optimization, improved documentation and data collection, enhanced customer satisfaction).
• Manage and coordinate implementation efforts of enhancements and change initiatives.

Accountability: Deliver & Support

• Create and maintain a centralised process and knowledge management repository and provide access as required to stakeholders in the organization.
• Own the IT reference processes: Update processes, communicate changes and ensure that reference processes are leveraged across IT through deployment and usage of processes and related documents in the organization.
• Analyse project successes and root causes of failures to streamline processes in all phases of project management.
• Monitor process performance based on defined parameters / conduct process performance diagnostics to identify improvement opportunities.
• Work towards continuous process improvement and the enhancement of quality and consistency of IT processes and methods across the organisation.
• Identify, evaluate, select and implement tools for process modelling, analysis and improvement.
• Coordinate with respective stakeholders / teams to plan deployment of new processes / process changes.
• Provide / coordinate training and knowledge transfer for the deployment of new processes / process changes to the respective stakeholders / teams.
• Oversee integration and adoption of new processes / process changes.

Monitor & Evaluate

• Define process performance criteria and requirements in terms of time, cost, resources (people, systems, and financials).
• Benchmark processes to identify shortfalls and improvement areas in process definition /deployment

Education

• Master's Degree: Information Technology
   

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Job Summary

• Lead and develop high-performing, scalable, enterprise-grade application design, and agile development team by producing, testing, documenting and reviewing source code against CIB Salesforce standards. Support Salesforce in CIB Technology by means of Salesforce development and configuration, .NET development with the focus on enhancing and delivering quality end user experiences for internal and external users of the system.
• Work with the Business team on Architectural Designs to manage their business requirements, design and specify requirements for the Salesforce Platform. Management of team to develop and support architecture design, deployments, code reviews and mentoring of team members as well as level 2 Support on Incidents

Job Description

Absa CIB Technology uses the Salesforce Platform to manage essential operations and client interaction, feedback and onboarding across many diverse business areas:

• Coverage Banking, Product houses and Markets businesses, Legal for integration to the iManage Legal case management system.  
• Compliance, The Client Service Centres, Credit, Marketing Cloud, Cash collections, Digital Partnerships etc.
• CIB Technology has a dedicated Salesforce team of Full-stack Developers, Data Engineers and Configuration Specialists who work to support the entire CIB business.  We develop custom functionality on top of the existing SF platform and configure Salesforce to meet the very challenging and diverse business needs.  Opportunities exist for ambitious technologists with almost any interest - from Architecture, Integration specialisation, or Full-stack Development to grow and enhance those skills within the CIB arena.

Skills and Experience required:

• Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience & practical application is evident
• 8 years Information Technology experience
• 5 + years Salesforce development experience
• Salesforce Qualification(s) – Domain Architect
• Salesforce DX
• Automated testing, building and designing
• Salesforce Cloud and Marketing Cloud experience
• Excellent communication, analytical skills and decision making ability in collaborative environments
• Experience in specific coding / scripting languages
• Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms
• Some understanding of frameworks and libraries like JavaScript, jQuery, TypeScript, HTML, CSS
• Experience / understanding with appropriate unit testing framework(s)
• Affinity for debugging and problem-solving
• Technical and People Leadership, experience managing a team of engineers

Key Accountabilities:

• Design and Architecture on new projects
• Team code reviews
• Code and test software and applications in keeping with given design and specifications
• Automated testing embedment
• Use the detailed program design received from the team lead to develop programs that accommodate automated output
• Implement changes in line with defined standards
• Adhere to Salesforce default functionality and apply
• Deployment of software via CI/CD or manual approved processes
• Engagement with end users to understand requirements, train on new functionality, assist testing process, document all changes made to the PRD environment
• Utilise Agile Methodology and deliver on user stories as specified in the sprints allocated
• Technical scheduled maintenance required from all team members, clean data, clean processes, optimise the engineering side of the application
• Obtain relevant Salesforce qualifications in order to optimally perform
• Highlight processes that needs to be optimised
• Team participation in building Salesforce
• Contribute to all phases of the development lifecycle
• Interpret analysis, problem definition & business requirements to identify solution requirements (e.g. features)
• Produce well-organised and documented source code for technical solutions
• Apply technical organisation principles of self-service, repeatability, testability, scalability & resilience in code development
• Apply general design patterns and paradigms to deliver technical solutions
• Debug existing source code and polish feature sets
• Work with integrated teams and other developers to improve and evolve technical products and services
• Study & apply Group Architecture & Infrastructure guidelines to all development work
• Support reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for exposure to Automation, Integration, Messaging, CI/CD etc
• Update, create and appropriately store application documentation & technical specifications
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Team management, collaboration and mentoring

​Education

• Bachelor's Degree: Information Technology

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)
   

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Job Summary

• 2 Years short term insurance experience in a Client Service Role, min 150 FAIS credits in Short Term Insurance, FAIS recognized qualifications, CPD up to date, Personal Lines, RE5 certificate awarded.

Job Description

• 2 Years short term insurance experience in a Client Service Role, min 150 FAIS credits in Short Term Insurance, FAIS recognized qualifications, CPD up to date, Personal Lines, RE5 certificate awarded.
• Customer satisfaction, call resolution, quality assurance of service and calls, and compliance.
• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
• FSCA-Approved Qualification
• Regulatory Exam for Representatives (RE5)
• Experience As Per the FAIS Act
• Product Specific Training once Onboarded
• Class Of Business Training
• Continuous Professional Development
• Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• To lead the High Value banker teams within a designated portfolio, this would include defining the segment strategy for the portfolio, achieving growth objectives and managing overall operational risk and people requirements. The role reports to the Provincial Segment Head:

Job Description

• Sales Performance Management: Establish and drive the implementation of a strategy to enhance and optimize leads
• Sales and Distribution Planning: Develop the Sales execution strategy and business plan for AFS distribution channels
• Sales Opportunity Management: Establish value based strategy for all leads and sales opportunities
• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities
• Lead a team of senior bankers and support staff such that overall effectiveness is maximised

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)