Lead Process Engineer - Sandton at Absa Group Limited (Absa)

Job Summary

• Design, develop and oversee the deployment of new IT processes and any changes to the existing IT processes. Define and maintain the IT reference process framework and ensure it is leveraged across IT. Create and maintain a centralised repository of process and related artefacts (e.g., procedures, templates, forms). Identify and implement initiatives to improve efficiency and effectiveness of IT Processes.

Job Description

• Black belt certification or equivalent including Design for Six Sigma.

Process Engineering

• Communicating the reference processes and driving the adoption of processes across the IT organization
• Designing and developing / updating the IT processes, and overseeing deployment of the processes in the organization
• Monitoring and assessing existing processes to identify improvement opportunities
• Driving continuous process improvement initiatives and obtaining results thereof
• Ensuring completeness and currency of IT process repository
• Ensuring that standards are followed in process modelling

Accountability: Plan & Organise

• Review industry standard frameworks for IT processes and adapt relevant processes for the organization.
• Define the standards and methodologies for process modelling.
• Facilitate training and support required for maintaining processes and methodologies.
• Compile and implement (as applicable) standard process improvement and reengineering methodologies.
• For new process / process change initiatives, conduct feasibility and readiness assessments with regard to capabilities and resources, and define corresponding action plans to support the initiatives.

Accountability: Acquire & Implement

• Design and develop / update the processes based on organization requirements and industry standard processes.
• Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
• Undertake process improvement initiatives aimed at improving efficiency and effectiveness of operations (e.g., initiatives for process cycle time optimization, improved documentation and data collection, enhanced customer satisfaction).
• Manage and coordinate implementation efforts of enhancements and change initiatives.

Accountability: Deliver & Support

• Create and maintain a centralised process and knowledge management repository and provide access as required to stakeholders in the organization.
• Own the IT reference processes: Update processes, communicate changes and ensure that reference processes are leveraged across IT through deployment and usage of processes and related documents in the organization.
• Analyse project successes and root causes of failures to streamline processes in all phases of project management.
• Monitor process performance based on defined parameters / conduct process performance diagnostics to identify improvement opportunities.
• Work towards continuous process improvement and the enhancement of quality and consistency of IT processes and methods across the organisation.
• Identify, evaluate, select and implement tools for process modelling, analysis and improvement.
• Coordinate with respective stakeholders / teams to plan deployment of new processes / process changes.
• Provide / coordinate training and knowledge transfer for the deployment of new processes / process changes to the respective stakeholders / teams.
• Oversee integration and adoption of new processes / process changes.

Monitor & Evaluate

• Define process performance criteria and requirements in terms of time, cost, resources (people, systems, and financials).
• Benchmark processes to identify shortfalls and improvement areas in process definition /deployment

Education

• Master's Degree: Information Technology