Job Openings at TransUnion

What you will do:

• Responsible for managing the day to day operations of the Consumer supporting voice/data teams, by leading and managing the teams to provide best in class customer service experience,  in ensuring that your team is being measured and coached in accordance with their job requirements, metrics and HR policies.
• Anticipate customer needs and proactively champion and resolve customer issues in collaboration with relevant teams and resources.
• Develop and maintain a high level of knowledge about our industry, products and services to effectively support a team of customer service representatives.
• Create an inspiring team environment with high engagement and an open communication culture through regular one on ones, team meetings, team huddles/briefs and any other effective communications methods.
• Track, monitor and evaluate both team and individual performance on all metrics by producing daily, weekly and monthly status reporting on team and individual productivity and other KPI’s and ensure that correct procedures are being followed
• Hold agents accountable for their performance within the call center by recognizing high performance and reward accomplishments.
• Encourage creativity and risk taking
• Through your proven experience drive constant improvement of customer service through call listening, quality checking, coaching and feedback and maintain required coaching logs and one on one minutes
• Work with team to establish clear goals and targets, thus creating a sense of ownership,  complete annual reviews and assist employees in resolving any issues (If any)
• Mentor and develop team members to surpass their potential by creating and completing development plans for each individual, therefore creating clear growth paths
• Act as Tier 2 escalation support for your team by handling escalated and supervisor level communications from customers/consumers in a timeous manner by responding to and resolving issues and/or unique or complex requests
• Identify any system and workflow improvements to enhance teams efficiency by reviewing and creating process documents where required.
• Must work US business hours in support of US customers/consumers and must be open to rotational weekend shifts also during US business hours
• Participate and lead in QA and other operational meetings to ensure that teams meet and exceed all call metrics.

What you will bring:

• High School/College Diploma or equivalent required in business or related field (Equivalent combination of work and educational experience may be substituted at the discretion of management)
• Bachelor’s degree preferred in business or related field (Equivalent combination of work and educational experience may be substituted at the discretion of management)
• At least 5 years of customer service experience in an inbound voice call centre
• At least 3 – 4 years’ experience in leading a customer service team with multiple members as well as multiple processes (Previous experience in managing remote teams will be advantageous)
• Goal setting for the team
• Responsible for manual reports
• Above average oral and written communication skills and must have a sense of comfort with their presentation skills
• Must have a proactive and solution-oriented mindset
• Intermediate knowledge of Microsoft Office programs such as outlook, Word, Excel, Powerpoint, etc
• Must have the ability to promote team work and have strong coaching skills in order to coach teams effectively
• Must have a strong attention to detail, ability to plan and problem solve and make relevant decisions
• Must have good organizational skills
• The ability to learn fast, work under pressure in a fast paced environment and adapt quickly with the goal of becoming and SME on all processes
• Comfort level with general technical skills
• Experience in people development
• The ability to collaborate well with others in order to achieve required objectives
• Ability to maintain required focus and flexibility within the organization as the individual will be required to perform multiple tasks whilst determining when to escalate and issue
• Fluency in English

go to method of application »

What You'll Bring:

• Responsible for executing all planning, forecasting and managerial reporting objectives of the divisions assigned.
• Develop analysis based on metrics to evaluate financial and operational performance for the divisions or enterprise-wide cross functional projects and initiatives as assigned.
• Identification and investigation of potential inefficiencies and risks encountered by the business based on financial and operational performance metrics.
• Partner in leading the executive management team through all forecasting and budgeting exercises.
• Analysis of financial and operational information to identify trends and interpret trends for senior management.
• Partner in the development and implementation of the annual operating budget and resource plan.
• Analysis of historical and forecasted business segment results including a review of major trends within each segment in terms of revenue, major cost categories and profitability.
• Coordination with all levels of management and staff to gather, analyze, summarize
• and prepare recommendations regarding financial plans and business planning.
• Coordination of monthly reports and forecasting for the Group that is:
• Expected
• Mid-Month
• Superflash
• Walks
• Responsible for co-coordinating reports required by TU Africa and International.
• Ensure all people practices are performed according to company policy and procedure and HR guidelines.

Impact You'll Make:

• We are looking for a minimum CA(SA) with big 4 articles coupled with at least 2-3 years’ experience within a commercial financial environment. A proven track record of change implementation and process improvement is essential to the role along with a willingness and ability to work in an unstructured environment with fluid change processes. Prior FP&A experience, and advanced Excel and PowerPoint skills would be an advantage.

In addition to the above requirements, the successful candidate will have the following competencies:

Functional Competencies:

• Knowledge of financial systems, such as Hyperion (on a technical level) and financial system configuration.
• Computerized accounting.
• Operational finance.

go to method of application »

What You'll Bring:

User Support

• Administer the process for requesting information from the Big data Team and reporting to the Big Data Manager on all the requests processed each month.
• Build and deliver key reports in Tableau and or any other TU preferred tool
• Assist the all TU Departments including but not limited to Marketing / ISG / Sales department with product development utilizing the Data on Hive
• Assisting users in customizing and automating reporting solutions.

Quality Assurance:

• Ensure accurate, compliant reports with business value are being delivered according to Big data Reporting Standards.
• Facilitation and alerting of Data Quality issues.
• Assist in the testing of new data sets from Ispark as well as testing the validity of reports and analysis.

Report Development

• Development, maintenance and automation of specialized reports.
• Creating Adhoc reports by using the appropriate tools, e.g. Tableau, SSRS, Power BI, Aqua Data Studio, Squirrel, or HSQL.
• Developing and maintain Regulatory reports including World Bank. Influencing decisions on report requirements with NCR, SACCRA, CBA and other Bureaus.

Analysis/Design: 

• Involvement in the full development life cycle, which may require tasks such as:  Business Requirements, Data analysis / profiling tasks.

Documentation: 

• Data Analysis / Profiling documentation.

Communication & Collaboration: 

• Be Comfortable to communicate with fellow Team members, Business Users, Leadership and external clients as well as subject matter experts to be able to translate business requirements into a report.

Development:

• Abinitio
• Be familiar with ETL /ELT methodology
• Development life cycle on Hive/Hadoop
• Use of R and Python Language

General:

• Innovative and forms part of Data Science team.
• Performs other related duties as assigned.

Impact You'll Make:

• Diploma or Degree in Computer Science
• Or Degree in Statistics or a related discipline preferred along with the following experience:
• Problem solving, Data analysis, Attention to details, Credit bureau data knowledge and processes.
• Programming languages: SQL, HSQL, VBA, R, Python
• Data Visualization tools: Tableau, SSRS, Power BI
• Databases: Sybase IQ, Hadoop/Hive
• The duties and responsibilities described above are the essential functions of the job.  

The qualifications below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least 5 years’ experience Supporting and Administering Tableau environment (Version 2020.4 experience preferred).
• At least 5 years’ experience support business users from a Data Warehouse environment.
• At least 5 years SQL Programming experience, to create reports using complex queries.
• Participation in at least 3 major Data Warehouse projects.
• Practical Involvement and experience in the full Data Warehouse development life cycle (At least 3 years’ experience required).
• Tableau Report building and server administration.
• Tableau Prep Builder.
• Dimensional Data Modeling and Design understanding required.
• Practical Experience with MapR Hadoop (advantage).
• Knowledge of Abinitio (advantageous)

go to method of application »

What You'll Bring:

How You’ll Contribute 

• You will bring your knowledge of relevant regulations and expertise in compliance processes, assessments, monitoring, and remediation to assist TransUnion with its legal and business obligations. 
• You will be a business partner and a trusted advisor to assigned business units, ensuring that the compliance and ethics program activities align with business objectives and become integrated into their business activities.
• You will promote organizational integrity through the operation of effective compliance programs for the business unit, such that independently assessing the effectiveness of the current combination of controls, metrics, and assurance activities designed to ensure compliance, gap identification, and remediation.
• You will conduct compliance assessments, including planning and execution of assessment procedures, identification of control gaps, development of remediation plans, and communication of audit reports to senior management.
• Conduct compliance assessments, including planning and execution of assessment procedures, identification of control gaps, development of remediation plans, and communication of audit reports to senior management.
• Because of your experience in a compliance role and business operations, you will demonstrate knowledge of the business unit's function, processes and compliance requirements.
• You will have a wide degree of latitude in decision making and defining appropriate solutions, by attending and supporting local management meetings from the compliance and ethics perspective.
• You will manage metrics related to your role and, where applicable, provide content for leadership reports.
• You will also perform other duties as assigned.

What You’ll Bring

• You have a bachelor’s degree/diploma in risk management, finance, economics, business management, statistics, computer science, pre-law or other related field. (An equivalent combination of education and prior work experience may be substituted at the discretion of management.)
• 3 - 5 years relevant experience, preferably Big 4 or a mix of external and internal within the financial services industry.  Regulatory audit and monitoring are a plus.  Experience performing operational compliance audit is highly preferred.
• Incumbents are preferred to have relevant knowledge of regulatory or procedural compliance issues and the ability to apply them within an operations environment.
• Remote Role
• Strong leadership and communication skills, technical knowledge and writing.

go to method of application »

What You'll Bring:

• Establish, promote and ensure adoption of the TransUnion Change and Governance frameworks, tools and processes to ensure adherence to Group change standards and methods
• Proactively monitor projects against TCQ expectations, providing an early warning of any variances and exceptions to the portfolios
• Contribute to the ongoing development of EPMO services and processes. Identifying and driving continuous improvement to enable, effective delivery of the portfolio
• Lead and develop the reporting processes for the portfolio, setting out standards and timetables to ensure the provision of reliable and consistent management information
• Develop, produce and manage key reporting such Exec Portfolio Dashboards and portfolio trend analysis
• Develop, manage and drive Enterprise PMO communications and knowledge provision
• Identify portfolio wide challenges to projects and common themes – including oversight of the thematic risk reviews.
• Oversight and assurance of Portfolio performance against KPIs and quality metrics, providing constructive challenge and ensuring that the programs and projects are aligned with TU’s strategic priorities
• Support, mentor and when necessary, lead the team of PMO Analysts to deliver the PMO Services
• Own and deliver PMO induction and onboarding
• Deputise for the Head of EPMO when required

Impact You'll Make:

• The role of the Principal Portfolio Analyst is key to the successful running of the Enterprise PMO, supporting the Head of EPMO, PMO Analysts and Project Managers to execute their quality, governance, control and financial responsibilities. You will also be responsible for developing and maintaining effective working relationships with program and project managers as well as the wider business community, identifying and implementing ways in which the EPMO can best support the business in its growth ambitions.