Job Opportunities at Hollywoodbets

What you’ll Do For The Branch:

• Cleaner attired in Hollywood Uniform as per prescribed rules and regulations. Personal hygiene is always maintained.
• Ensures work areas are clean and tidy prior to opening, during service and at closing times (this includes the inside and outside of the Branch, as well as the car Park area).
• Floors are swept and mopped, scrubbed and/or vacuumed. Walls are cleaned. Refuse is gathered and disposed of. Bins are to be emptied, washed or sanitized and replaced with refuse bags.
• Toilets are to be cleaned.
• Tables and counters, chairs, TV screens, furniture, lights and machines and/or equipment is clean and wiped prior to team members commencing work.
• Ensures that service areas are neat and tidy during peak periods and quiet periods.
• Appropriate use of cleaning chemicals and cleaning detergents.
• Requests cleaning fluids and/or worn cleaning equipment e.g. mops/brooms/dusters from Branch
• Manager as and when required.
• Declares breakages to the Branch Manager.

The cleaning of branch aircon filters weekly.

• Ensure that the all tables & chairs in the Gaming areas are maintained – seat covers are monitored, and request replacements as needed.
• Table legs are adjusted to avoid wobbling, table tops and edges should be reported if refurbishing is required.

You will bring to the Team:

Time Management.

• Optimal use of time to ensure maximum output and delivery as per required timeframes.
• Prioritize and anticipate timeframes.
• Identify possible delays in advance and plan accordingly.

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What You’ll Do For The Branch:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstations are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team.
• leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrates a good understanding of betting procedures.
• Understand the different betting types.
• Manage income and pay-outs by following the company policies, practices and procedures.
• Show concern for all aspects of the job.
• Maintain responsibility over tasks and have the ability to identify irregularities.
   

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You Bring:

• Minimum of 5 years of experience in industrial relations or a similar role.
• Strong knowledge of South African labour laws, regulations, and industrial relations practices.
• Excellent negotiation, communication, and conflict resolution skills.
• Knowledgeable in Labour Legislation (EE Act, BCEA, Labour Relations).
• Ability to work independently and collaboratively in a dynamic, fast -paced environment.
• Valid Driver’s Licence.

A Bonus To Have:

• Bachelor’s degree in Human Resources, Industrial Relations, Law, or a related field.
• People Management/Supervisory experience.

What You’ll Do For The Brand:

Industrial Relations Strategy:

• Develop and implement industrial relations strategies and policies to support the company’s goals and maintain a positive work environment.
• Continuously seek efficiencies in current processes and formulate strategies for new implementations.
• Provide guidance and support to senior management on industrial relations issues and best practices.

Employee Relations:

• Support, develop and coach Managers to manage employee relations issues using Group
• Policies, procedures and best practice, ideally resolving issues informally where possible.
• Guidance and support to Line Management in respect of Performance Improvement Plans and Performance Management.
   

Dispute Resolution:

• Manage and resolve employee conflicts, grievances, and disciplinary issues in accordance with company policies and legal requirements.
• Conduct investigations into complaints and disputes, ensuring fair and consistent handling of all issues.
• Ensure the timeous and effective preparation and handling of disciplinary, as well as CCMA and Labour Court matters.
• Liaise with external stakeholders where applicable.

Policy Development:

• Review and update company policies and procedures to ensure alignment with legal requirements and best practices.
• Advise on the implementation and impact of new policies and regulations affecting industrial relations.

Training and Development:

• Develop and deliver training programs on industrial relations and employee relations topics.
• Support, develop and coach HR Team and Managers in relation to their approach and consideration of people issues, ensuring that they understand the impact of these on the individual and the business.

Compliance and Reporting:

• Ensure compliance with South African and international labour laws, regulations, and industry standards.
• Prepare and submit necessary reports, documentation, and updates to regulatory bodies and internal stakeholders.

Projects and Initiatives:

• Identify projects and initiatives adding value to company culture ensuring a positive climate.
• Assisting with labour compliance in respect of the opening and closing of branches i.e. Management of contracts Secondments/ Translation / Retrenchments, etc.

What You’ll Bring To The Team:

• Demonstrate exceptional attention to detail.
• Good problem-solving skills.
• Strong sense of accountability.
• Good understanding of Business Acumen.

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You Bring:

• 5 -10 years experience in financial services, banking or gambling industry
• Completed bachelor’s degree in finance, Risk, or related
• Computer Literate
• Valid driver’s license
• Own transport

What You’ll Do For The Brand:

Financial Metrics/ Operational Duties

• Identify potentially suspicious activity and safeguard the integrity of the Group;
• Oversee AML compliance with all territory legislation changes.
• Coordinate the day-to-day implementation of the Group’s financial crime prevention efforts. Including governance, oversight, and execution of the RMCP, Sanctions, Anti- Bribery and Corruption and policies and processes to ensure risk is addressed appropriately.
• Lead and supervise the Groups Anti-Money Laundering teams.
• Driving organizational change necessary to manage AML/CTF remediation projects and improvements to existing processes and system tools.
• Oversee collaborate between departments to implement effective KYC and AML procedures and ensure integration with business operations.
• Understand all internal and external (regulatory) reporting requirements;
• Enhancing overall regulatory compliance with relevant legislations, providing strategic direction, and ensuring adherence to regulatory requirements.
• Provide regular reports and insights into the status of AML/CTF compliance/non-compliance to executive and board as required, including an annual risk assessment; and
• Represent the Group with respect to AML/CTF controls in internal, external, and regulatory audits and onsite examinations.

People

• Work effectively and efficiently with teams that are committed to organizational goals and initiatives.
• Develop and mentor the teams and ensure that appropriate training is identified and successfully completed as s and when needed for team members.
• Set performance goals, conduct performance evaluations, and address any performance issues within the team
• Adequate recognition of team member efforts and motivation of team members.
• Provide leadership which helps the various teams, and the Group fulfil its regulatory requirements.
• Adhere to the principles of an ethical, honest, transparent, fair work environment
•  Ensure effective communication within the team and across other departments to foster collaboration and information sharing related to financial crime prevention.
• Conduct performance reviews of the senior managers within the teams
• Promote a culture of compliance and integrity within the team
• Compliance, risk and quality
• Creating and implementing policies, procedures, and controls to prevent and detect financial crimes within the Group

Compliance with relevant laws, regulations, and affiliated professional standards.

• Regular risk assessments and oversight of the risk register for AML/CTF risk
• Intense focus on quality with regards to communication, capturing, documentation etc.
• Oversee the saving of all work, templates, etc. monthly and yearly such that each year’s financial records can withstand scrutiny when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits - of which is substantiated by facts with no numbers in the formulas.
• Effectively deal with internal, external, SARS, BEE, FIC and any other auditor/regulatory/oversight body in the normal course of business.
• Report suspicious behavior and fraud findings immediately.
• Promote declaration of all gifts.
• Promote non acceptance of kickbacks. Instances to be reported immediately.
• Promote declaration all conflicts of interest upfront.
• Promote a culture of confidentiality within the business with regards to the protection of personal information.
• Promote the Code of Ethics (Integrity, Objectivity, Confidentiality and Competence).
• Ensure all personal information of employees, customers and suppliers and other stakeholders is not shared and is maintained in a secure environment.
• Stay updated with changes in the relevant industry and changes to relevant Acts/Regulations.

Growth and new markets/ products

• Source new products/innovations/robotics/artificial intelligence/predictive analysis/predictive analytics.
• Development of existing products/software.
• Ensure that measures are put in place and steps are taken to achieve short term, medium-term, long-term goals of the broader group.
• Assist with company projects or lead company projects as allocated from time to time.
• Drive continuous improvement initiatives based on industry best practices and regulatory updates.

What You’ll Bring To The Team:

• Strong communication skills
• Interactive and engaging presentation style
• Ability to facilitate workshops
• High energy level
• Strong sense of personal accountability
• Good sense of customer orientation and service excellence
• Coaching skills
• Training experience
• Strong analytical abilities

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You bring:

• 1 year in a management capacity or managerial experience.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1 year sales management experience.
• 1 year cash management experience.
• 1 year within the Gaming or Betting industry.

What You Will Do For The Brand:

Branch growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability and manage monthly expenses.
• Cash management within the branch according to defined processes, procedures and minimize risks, theft, and fraud.
• Ensure daily banking schedules are submitted to the Area Manager.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage.
• Recovery process must be managed in line with processes and procedures.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that the facilities are well maintained and in working condition.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk and compliance issues.

Customer Experience

• Ensure superior customer service and customer experience.
• Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with regular customers and punters.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct line of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events, and operational requirements.
• Ensure staff attendance and behaviour is manage with the directive of the Area Manager.
• Identify training and development areas and address interventions with the Area manager.
• Ensure all new take on documentation is submitted timeously to the Human Resources department.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager/Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.
   

What You’ll Bring To The Team

Good communication and Interpersonal skills.
Excellent planning, organisational and time management skills.
Strong attention to detail and the ability to show initiative at all times.
High ethical standards and must be reliable at all times.
Impressive people management and reporting skills.
 

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You bring:

• 6 months within the Gaming or Betting industry.

A Bonus To Have:

• Relevant Diploma, Degree or NQF 4 Learnership.
• Valid driver’s license.
• 1-2 Years leadership experience.

What You Will Do For The Brand:

Branch growth

• To ensure achievement of targets within your areas in accordance with Branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable (A requirement in express Branches).

Cash administration

• Cash management within the Branch according to defined processes and procedures and minimize risks, theft, and fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with Team Leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM, Admin and HIS report.
• Recovery process must be managed in line with processes and procedures.
• The correct process must be followed with lost ticket claims.
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and ID number to validate payment after 90 days.

Branch reporting

• Ensure that daily newsflashes provide a high-level overview of the operations for the day.
• Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager, Senior Team Leader, and Cash Management Department of the shortage.

Security management

• Be aware of your surroundings when opening and closing the Branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your Branch.
• Ensure all camera’s inside and outside the Branch are all in working order.
• Manage all security aspects in the Branch.
• The cashing up process must be conducted with the Branch doors closed with security monitoring the area.

Branch appearance

• Ensure that the Branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment, and resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the Branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People management

• Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events, and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manage and Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest service

• Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.

What You’ll Bring To The Team

• Good communication and interpersonal skills.
• Excellent planning, organizational and time management skills.
• Strong attention to detail.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.
• Impressive planning, organizational and time management.
• Good knowledge of Marketing Management and impressive presentation and facilitation.
• Excellent knowledge of operating systems, Mobile TUV, Betting.
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving.
• Good report writing skills (verbal and written).
   

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You Bring:

• A minimum of 1-year cash management experience
• Food and Beverage experience

A Bonus To Have:

• GAAP system experience
• Stock management

What You’ll Do For The Brand:

• Reporting from GAAP on GP% to Area F&B Manager.
• Ensure all F&B branches effectively operate on GAAP and input into system is correct. Ensure GRV process is conducted according to set requirements.
• Collate stock reporting for all regions, all branches. Conduct bank recon against stock recon and sales recon. Investigate with F&B branch Managers in KZN reasons for variances, wastage, shortages.
• Stock control and reconciliation of stock in regions other than KZN. Investigate and provide explanations for variances, shortages, wastages.
• Assist the National/Area Manager in investigating stock shortages in KZN region and investigate with branches to determine reasons for variances, shortages, wastage etc.
• Ensure efficient F&B cash management of cash in regions. Work closely with internal auditors and investigate variances.
• Extraction of sales information for regions from recons. Capture transactions from End of Day recons and bank statements.
• Daily checking of F&B documentation submitted by the operation branches for both completeness and accuracy.
• Preparation of the F&B trading results for inclusion in the monthly management accounts as well as the monthly GP excel spreadsheet. Submit to National/ Area F&B Manager beforehand for verification.
• Checking and final preparation of the daily waitron sales data submitted by food and beverage management
• Checking entails balancing to daily sales ex recon, highlighting areas to F&B National/Area Manager and follow up with F&B branch managers to investigate, resolve and, if necessary, to correct.
• Assist branch managers to implement F&B procedures. Implement F&B procedures in regions.
• Manage flow of documentation between the branches and team support.
• Work with team support creditors in resolving supplier problems/queries.
• Resource management of F&B resources across regions. (in conjunction with Branch managers) in line with operational trends and events to ensure optimal staff utilization. Schedule resources and assign duties considering busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
• Ensure timeous submission of daily, weekly, monthly F&B reports.
• Any other ad hoc duties that might be required.

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Strong attention to detail
• High level of integrity, trustworthiness & reliability
• Demonstrate strong attention to detail
• Excellent problem-solving skills
• Please note that only team members who meet the stipulated minimum requirements will be considered.

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You Bring

• Fair understanding of Microsoft Outlook, Excel and Word.
• Driver’s License.
• 1 years driving experience.

 A Bonus To Have:

• 3-year experience as a Bookmaking Clerk/ Manager or equivalent experience.
• Diploma/ Degree/ Certificate in Retail, Strategic or project Management.

What You’ll Do For The Brand:

• Offering Analytical Support: Utilise data analysis to identify trends, opportunities, and areas for improvement, with a focus on sales growth and profitability.
• Risk Mitigation: Implement measures to mitigate risks and fraud within Retail Operations, safeguarding the organisation's financial interests.
• Policy and Procedure Development: Collaborate with cross-functional teams to create and refine policies and procedures, testing their practicality and effectiveness as well as rolling out the policy and procedures across the business.
• Regional Support: Conduct impromptu regional visits to Hollywoodbets branches, focusing on enhancing customer service, upholding the brand's image, and identifying improvement opportunities. Additionally, perform confidential investigations and trend analysis to proactively address issues that could impact branch Operations or boost sales
• Project Rollouts: Play an integral role in the planning and execution of new projects, ensuring seamless integration and efficient Operations.
• Process Efficiency: Continuously assess and improve operational processes to enhance efficiency and reduce administrative tasks.
• Query Resolution & Follow-Up: Monitor and facilitate the resolution of long outstanding Financial, Audit and Non-Financial queries, prevent recurrence, and investigate/recover any suspicious queries, ensuring valid queries are addressed and resolved.
• Write-off Compilation: Compile weekly write-off reports and submit them to management for approval, ensuring transparency and accuracy. General operational or administrative Support to branches and regions in your portfolio – via remotely or on-field Support.
• Availability: Being on call 24/7 (On cellphone – Unless approved by your line manager of not being available on cellphone) to offer Region\s in your portfolio with operational Support.
• Tasks: Undertake operational tasks assigned by Hollywood’s Directors and Executive Managers, including ad-hoc assignments from Management across the entire Hollywoodbets group, ensuring timely completion within specified deadlines

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.

go to method of application »

What You’ll Do For The Brand:

Branch growth

• To manage the achievement of targets and branch growth in accordance with operational procedures.
   

Branch Administration and Cost Management

• Manage branch cost and budget to ensure maximum profitability and manage monthly expenses.
• Cash management within the branch according to defined processes, procedures and minimize risks, theft and fraud.
• Ensure daily banking schedules are submitted to the Area Manager.
• Ensure adherence to credit card administration and EFT policies where applicable.
• Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage.
• Recovery process must be managed in line with processes and procedures.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Manage all security aspects in the branch.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that the facilities are well maintained and in working condition.

Branch reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk and compliance issues.

Customer Experience

• Ensure superior customer service and customer experience.
• Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with regular customers and punters.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.

Communication

• Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the directive of the Area Manager.
• Identify training and development areas and address interventions with the Area manager.
• Ensure all new take on documentation is submitted timeously to the Human Resources department.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the Branch has LPMs, responsible for management thereof.
• If the Branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager/Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

• Good communication and Interpersonal skills.
• Excellent planning, organisational and time management skills.
• Strong attention to detail and the ability to show initiative at all times.
• High ethical standards and must be reliable at all times.
• Impressive people management and reporting skills.