Exciting New Jobs at FlySafair

Description

• To assist with the management and support of the Team leaders, Social Media Consultants and Agents, which includes monitoring and correcting both quality and quantity of work;
• Ensure that teams are trained and equipped to deliver high levels of service;
• Work with team leaders on quality control;
• Assist with Roster and Schedule Planning;
• Reporting on performance and KPIs;
• Reports: to assist with the compilation of basic Call Centre reports;
• Ensure that Contact Centre teams are well trained and deliver the best level of service;
• Ensure that service level agreement turnaround times are met;
• Ensure that work is of an optimum quality;
• To feedback to Manager: Customer Care Centre on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected at the root cause;
• To Manage individual customer relations cases, particularly those escalated out of the Contact Centre environment and to resolve these, quickly, fairly and efficiently;
• To manage the Refund Request Procedure, by checking the validity of the request, the supporting documentation (where necessary), the Financial aspect, before sign off;
• To relieve the Manager: Customer Care Centre when needed;
• Weekly Reports;
• Customer Relations cases to be resolved with 24 hours, notwithstanding extenuating circumstances, in which case daily updates to customer are required;
• High pressure environment requiring “always on” performance of team;
• Needs to closely supervise the Contact Centre and keep an eye on out stations;
• Will be in daily contact with Manager: Customer Care.

Requirements

• Grade 12 or equivalent;
• Preferable bachelor’s degree / business diploma;
• Internal training on policies, Zendesk, Phone systems, Radix system and PayU (if required);
• 3 years in leadership position;
• Call centre experience;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook).

Personal Attributes:

• Strong leadership ability;
• Positive attitude and ability to be firm and fair, but also motivating to team;
• Must have strategic oversight of business and be able to contribute meaningfully to the strategic direction of the airline;
• Strong reporting skills; - Immaculate time keeping.

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Description

• Manage the procurement process from initiation to completion of payment;
• Act as a point of contact between the company and suppliers & identify potential suppliers based on project requirements;
• Manage supplier evaluation and selection;
• Negotiate contracts, terms and deadlines with vendors and suppliers;
• Manage the complete contract life cycle from Creation, Collaboration, Signing, Tracking, Renewal and Closure;
• Receive feedback and monitor the supplier lead time and quality of services provided;
• Monitor price fluctuations of goods and vendor pricing and work out a strategy to ensure best pricing and quality to be supplied to FlySafair;
• Liaise actively with the Technical department heads to understand the needs across the Technical department; - Review requests for Quotations (RFQs) and monitor all delivery timelines are met and to ensure a >98% OTIF;
• Manage accurate records for all procurement activities;
• Prepare financial and quality Audits;
• Accurately track and report key functional metrics;
• Thoroughly examine and test existing contracts to ensure maximum contract value on agreed contracts;
• Together with the Warehouse manager, monitor Consignment stock and report back to suppliers and Management;
• Provide input into the Annual Budget and future capacity requirements;
• Responsible for the overall Performance of Contract Obligations and the effectiveness of the Contract;
• Monitor and report on the total Value of Contract and ensure price competiveness;
• Oversee the compliance rate and is accountable for the Purchase Order accuracy;
• Manage the full procurement team and their performance.

Requirements

• Grade 12 or equivalent;
• Degree in Finance, Logistics, Supply Chain Management, Business Administration or Equivalent;
• 5+ years Procurement experience of which, must include 3 years managerial experience;
• Proven experience of previous Contract Management;
• Proficient in Procurement procedures and best practices;
• Proficient knowledge of inventory and inventory controls;
• Aviation experience (preferred);
• Knowledge of SAM AMO system (advantageous);
• Qlickview experience (Advantageous).

Personal Attributes:

• Excellent communication skills both written and verbal;
• Aptitude in decision-making and working with numbers;
• Strong leadership;
• Organisational, multitasking, and problem-solving skills;
• Critical thinker;
• Deadline driven;
• Immaculate time keeping.

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Description

• Coordinate and drive the commercial elements of key contracts and products;
• Ensure that all requirements are executed optimally;
• Ensure that systems and procedures are put in place;
• Drive key micro-business areas and commercial contracts within the airline, with a specific focus on revenue partnership and management of key products;
• Monitor or coordinate the integration and utilisation of APIs, ensuring seamless connectivity and optimal functionality;
• Ensure business requirements are met through regular engagement with Partners and internal stakeholders;
• Identify, cultivate, and manage strategic partnerships that enhance our services;
• Negotiate with partners to establish mutually beneficial agreements, focusing on pricing, terms, and conditions;
• Collaborate with internal teams, including IT, Marketing, and Sales, to ensure successful partnership integration;
• Build relationships and collaborate with internal departments and external partners;
• Ensure API partnerships are managed and additional API and new distribution partners are contracted;
• Skilfully handle conflicts and disputes within partnerships, striving for resolution while safeguarding our interests;
• Utilise data analytics to evaluate API performance and partnership effectiveness, making data-driven decisions for improvements;
• Understand aviation systems and technologies, enabling effective communication with technical teams and partners.

Requirements

• Grade 12 or equivalent;
• Degree in B.Com, Business Science or B.Eng. (Alternatively an Industrial Engineer with an interest and aptitude for Commercial Management);
• 2 to 5 years’ experience in a similar role;
• Business Administration or Business Operations;
• E-Commerce;
• Business Process;
• Ability to use basic business software and management reporting;
• Proficient in the use of Microsoft Office ( Word, Excel, PowerPoint, Outlook);
• Project Management experience; - Negotiating skills;
• A knack of navigating the intricacies or partnerships.

Personal Attributes:

• Excellent communication and interpersonal skills;
• Attention to detail;
• Able to handle sensitive and confidential information;
• Analytical; - Creative problem solver;
• Professional and result driven;
• Immaculate time keeping;
• Integrity and values;
• Business acumen;
• Ability to work in a team and independently.

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Description

• Manage the Mechanical Contractors on a monthly basis (Labour Requirements);
• Plan for sufficient personnel in SVM taking into account workload, leave and training requirements;
• Manage the Flying Technician rosters for the Regional stations; Initiate overtime for technicians when required to meet planned dates/AOG situations;
• Provide expert troubleshooting assistance on the aircrafts, and direct technicians to remedy the faults;
• Work with Engineering and Fault Analyses to minimise recurring defects;
• In collaboration with the Production Controller, manage the tasks schedule, A-Check forecasting and planning;
• Ensure quality is built in during A-Checks, both interior and exterior; - Maintain consistency and adhere to compliance and quality standards;
• Effectively address minor defects during A-Checks to prevent them from escalating into major problems, thereby avoiding costly repairs and extensive downtime;
• Oversee and manage the daily workload for SVM;
• Oversee deferred and recurring defects; - Conduct meticulous inspections during A-Checks to avert the emergence of more severe issues;
• Verify the efficiency of spares and tooling and approve them accordingly;
• Provide input into the shift roster; - Ensure that the team adheres to strict safety protocols and regulatory requirements;
• Engage with all suppliers/stakeholders, including Flight Operations, etc. (Regional);
• Build and maintain relationships with all suppliers/stakeholders across all stations where applicable (Regional and domestic);
• Oversee the team and report on the team is performance;
• Provide overall guidance to the team;
• Set team goals in order to meet the overall business need;
• Oversee that the recurrent training, on the job training, and the mentoring of the technicians are being conducted effectively;
• Provide input into the annual budget;
• Provide daily feedback to Maintenance Control Centre and to Management regarding aircraft status.

Requirements

• Grade 12 or equivalent;
• AME License B737/400/800 (essential) & experience on B737 / 400 / 800;
• Minimum of 20 years’ Aviation Experience;
• 5 years Managerial or Supervisory role experience (Essential);
• 5 years’ experience in Full Ground Runs CFM56- 3C1/7B (Essential);
• Must have strong technical expertise in aircraft maintenance procedures and troubleshooting;
• Must be available to work extended hours, including weekends, as and when required;
• Must be prepared to avail yourself on short notice;
• Must be prepared to travel regionally, domestically and internationally.

Personal Attributes:

• Professional;
• High Integrity;
• Accountable;
• Reliable and dependable;
• Positive attitude;
• Proactive approach towards delivery of duties;
• Committed and willing to take on new challenges;
• Respect for colleagues.

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Description

• Manage the Mechanical Contractors on a monthly basis (Labour Requirements);
• Manage that there are sufficient personnel in Flight line, Domestic all line stations;
• Initiate overtime for technicians when required to meet planned dates/AOG situations;
• Provide expert troubleshooting assistance on the aircrafts, and direct technicians to remedy the faults;
• In collaboration with the Production Controller, manage the tasks schedule, A-Check forecasting and planning;
• Perform routine and non-routine inspections and maintenance on aircraft to ensure they meet the highest safety and operational standards;
• Ensure quality is built in on Pre-Flight, Post Flight and Transit inspections performed;
• Ensure quick turnarounds and efficient inspections, reduce aircraft downtime, keeping the fleet operational and on schedule;
• Ensure On Time Performance is measured, managed and improved; - Oversee and manage the daily Flight line stations;
• Oversee deferred and recurring defects at all Flight line stations;
• Verify the efficiency of spares and tooling at each Station and adjust as movements change;
• Ensure systems are in place to provide information to technicians on the line in real-time;
• Provide input into the shift roster; - Ensure that the team adheres to strict safety protocols and regulatory requirements to ensure the airworthiness of the aircraft and the safety of passengers and crew;
• Engage with all suppliers/stakeholders, including Flight Operations, etc. (Regional);
• Build and maintain relationships with all suppliers/stakeholders across all stations where applicable (Regional and domestic);
• Oversee the team and report on the team is performance; - Provide overall guidance to the team;
• Set team goals in order to meet the overall business need;
• Oversee that the recurrent training, on the job training, and the mentoring of the technicians are being conducted effectively;
• Provide input into the annual budget; - Provide daily feedback to Maintenance Control Centre and to Management regarding aircraft status;
• Provide monthly reports on the status of the aircraft fleet; - Provide monthly feedback to management regarding personnel challenges.

Requirements

• Grade 12 or equivalent;
• AME License B737/400/800 (essential) & experience on B737 / 400 / 800;
• Minimum of 20 years’ Aviation Experience;
• 5 years Managerial or Supervisory role experience (Essential);
• 5 years’ experience in Full Ground Runs CFM56- 3C1/7B (Essential);
• Must have strong technical expertise in aircraft maintenance procedures and troubleshooting;
• Must be available to work extended hours, including weekends, as and when required;
• Must be prepared to avail yourself on short notice; - Must be prepared to travel regionally, domestically and internationally.

Personal Attributes:

• Professional;
• High Integrity;
• Accountable;
• Reliable and dependable;
• Positive attitude;
• Proactive approach towards delivery of duties;
• Committed and willing to take on new challenges;
• Respect for colleagues.