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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
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The responsibilities of a Technician include the following tasks:
- Carry out diagnostic work and support mechanics as set out by the Foreman.
- Carry out fault diagnosis to aid and speed up vehicle servicing.
- Take steps to ensure servicing of vehicles remains within the targeted percentages of the manufacturers' time.
- Discuss matters with service advisors and customers as required and provide coherent explanations.
- Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
- Ensure vehicles are returned to the customer after service in a neat and clean condition.
- Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.
Admin functions:
- Complete forms and documentation included in the company's service routine.
- Draft and prepare any reports required.
- Mentor apprentices, sign off logbooks, and evaluate their technical ability (if applicable)
- Ensure effective communication with team members and colleagues across departments, with customers, and service providers.
- Participate in marketing campaigns when required for the furtherance of the business.
- Any other duties as may reasonably be required.
Qualifications and Experience
Minimum requirement:
- Qualified Vehicle Technician
- Valid driver’s license
- Renault Experience advantageous
Skills and Personal Attributes
Minimum requirement:
- Excellent vehicle diagnostic and fault-finding skills
- Work under high pressure
- Multi-tasking ability
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Specific Role Responsibilities
- Ensure daily rental report is completed.
- Reporting on negative stock after back orders are released.
- Conduct monthly processing of Microcat and send write off report to Finance Manager.
- Process dead stock monthly to Finance Department.
- Ensure stock adjustment are processed within required time after receipt.
- Complete credit notes and listing cover sheets in a timely manner.
- Process QC sheets received within the required time frame.
Qualifications and Experience
- Grade 12.
- Diploma in Financial Accounting added advantage.
- 2-5 years experience in Sales and Operations.
- Experience within automotive advantageous.
Skills and Personal Attributes
- Customer orientation and Knowledge of customer service.
- Strong administrative approach.
- Organizational; time management skills; problem solving skills and attention to details.
- Ability to conduct data analysis.
- Ability to reach sales target.
- Negotiation skills.
- Proficient in Microsoft Office.
- Out-going and strong personality.
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Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
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Specific Role Responsibilities
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing and promotions
- Attend regular sales meetings.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of sales experience in the motor dealership industry. Experience selling the same/similar brands successfully is an advantage and prior experience selling NEW vehicles is highly desired.
- A proven track record of meeting monthly targets.
- Experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
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Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
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Job Description
- Creating of Orders
- Processing of invoices
- Payments – COD , External monthly creditors
- Reconciling Creditors Accounts – COD, Marketing and PRCC
- Sundry Invoicing – monthly expenses, re-charges
- Assist with Recons
- Filing
- Processing of Creditors payments (Properties companies)
- Rent billing & recovery (Properties companies)
- Metro accounts billing and recovery (Properties companies)
- Follow up on outstanding Metro accounts and resolving municipal accounts queries
- Preparation and submission of VAT (Properties companies)
- Opening of new Debtors & Creditors accounts (Properties companies)
- Creating and processing POs for Creditors payments (Properties companies)
- Maintenance of property schedules
- Preparation of monthly GL recons
- Preparation of monthly loan accounts and interest verification
Specific Role Responsibilities
Qualifications and Experience
- Post Matric Finance Qualification
- 2-3 years experience in the same or similar role (minimum)
- Drive or Automate experience
- Importer experience
- Skills and Personal Attributes
- Advanced Excel
- Team work
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Specific Role Responsibilities
Daily:
- Come to work with a win-win attitude.
- Sit with Sales managers and F & I Managers daily. Discuss Debtors, deals invoiced, deals pending and activities, applications, trade- in valuations, stock levels, Daily CMS meetings and sales activity planning.
- Every morning check Work-In progress, cash sales for workshop and parts, vehicle debtors, interest. Check loan car status (why on loan? when is car due back?)
- Do a daily walk-about of your Dealership ensure it is clean and tidy and is inviting to your customers. • Handle customer complaints daily, follow-up and close them off.
Weekly:
- Meet with salesmen, sales managers and F & I managers together twice a week. Salesman to discuss individual targets and how many deals they are each on and how many deals they will have invoiced and delivered by Friday (mini-month-end).
- Weekly meeting with all managers: sales managers, F & I managers, parts managers, workshop manager and accountant. Discuss where we are in the month, were we need to get to, to reach budgets. Discuss any problems between department and how to resolve them.
- Go through trading accounts, have Accountant correct any errors you pick up. Do this weekly to prevent the month end drama.
- Two fleet visits a week by DP, Sales Manager and sales person.
- Ensure sales manager has two vehicles per salesman invoiced and delivered by the end of each week.
- Check expense schedules; ensure expenses are in line and in accordance with the budget.
- Sign off weekly stock takes. Sign off weekly perpetual parts stock take. Sign off weekly work in progress, once you have sat with workshop manager and got answers.
- Check weekly M & M report with used car manager.
- Check stock levels weekly.
- Ensure sales training is occuring weekly.
- Check sales manager D.O.C. weekly and check that it balances to trading account.
- Do weekly boots and bonnet inspections of all company demos.
- Check branches activities, phone-ins, walk-ins, demo’s valuations, sales, invoices pending.
- Check alarm system is working at least once a week.
- Have Receptionist check switchboard for deadlines twice a week.
- Ensure and check weekly that all security measures are in place to secure staff and dealership.
Monthly:
- Review trading account with Accountant. Ensure that we are in line with the budget and benchmarks.
- Review Warranty Age analysis with Accountant.
- Review and sign off Recon file with Accountant.
- Review and check all debtors with Accountant.
- Review final expense schedules; look for ways to cut expenses.
- Check vehicle and parts stock holding at month end.
- Complete Managers’ Commissions and sign off.
- Sign off all Sales Executives’ Commissions.
- Ensure all commission earners receive a copy of their commission sheets, once they have signed them off.
- Do monthly performance appraisals with each Manager.
- Month-end stock-take to be done with the Accountant and yourself.
- Monthly Managers’ meeting to discuss previous month’s results, department by department. Discuss any abuse of expenses.
- Carry out additional reasonable duties from time to time at the discretion of Management.
- Action Plan for the new month. Plan marketing activities and promotions.
- Maximise Company profitability through the sale of vehicles, associated products, parts and labour.
- Plan your weekly advertising with sales managers. Ensure receptionist and F & I manager are aware of what you are advertising.
Qualifications and Experience
- 5 - 8 years experience in a similar environment, of which 2 - 3 years at management level.
- A valid South African driver's licence.
Skills and Personal Attributes
- Business and Operations Management
- Developing sales
- Financial Acumen
- Governance, Ethics and Values
- Negotiation Skills
- Occupational Health and Safety
- Operations Risk Management
- Planning and Budgeting
- Planning, Management and Measurement
- Product and or service knowledge
- Trust and Integrity
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Job Description
- Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate
- Establish parts required for service/repair to be performed and ensured correct parts are ordered
- Report to n promptly on any additional work required
- Obtain authorization prior to carrying out any additional work
- Advise Management prior to fitting any major parts outside the norm for routine servicing/repair
- Obtain technical information from Service Foreman on problem jobs
- Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by Management
- Adhere to laid down workshop policies and procedures
- Note the description of all work performed on the back of Repair Order if required
- Place all used parts in plastic bag, except oil & fuel filters, and place on passenger floor
- All warranty replaced parts to be tagged according to laid down rules, and handed to Parts department
- Ensure all oils and parts used are booked out on Repair Order
- Ensure vehicle is kept as clean as possible, and use all protective items supplied
- Ensure work bay is kept safe, clean and tidy
- Ensure time started and completed are entered on Repair Order (Clocking)
- Report any faulty and / or broken equipment is reported to management
- Ensure all special tools and equipment are used with utmost care
- To possess a complete set of tools, as per distributor requirements, and maintain in good working order
- Ensure a neat appearance at all times - overalls to be changed after heavy repairs
- Maintain cordial relationship with workshop staff
- Training as per HQS Requirements
- Standby and after hours servicing as per Service Foreman arrangements
Specific Role Responsibilities
- Ensure all special tools and equipment are used with utmost care
- To possess a complete set of tools, as per distributor requirements, and maintain in good working order
- Ensure a neat appearance at all times - overalls to be changed after heavy repairs
- Maintain cordial relationship with workshop staff
- Standby and after hours servicing as per Service Foreman arrangements
Qualifications and Experience
- Matric
- Trade certificate.
- Three-year experience on Mercedes-Benz products a must
- Clear Criminal Record
- A Valid Driver’s License C1, EC will be an added advantage
Skills and Personal Attributes
- Problem Solving
- Attention to detail
- Customer focused
- Interpersonal
- Practical management skills
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Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
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Specific Role Responsibilities
- Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organization to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximize sale of back-end products.
Qualifications and Experience
- Minimum Grade 12 (tertiary qualification in business management or sales and marketing preferable)
- Knowledge of Mercedes Benz processes and systems
- Minimum of 3- 4 years working experience in a sales environment
- Possession of a valid driver’s license.
- Proven track record in leading and managing people.
- Valid Driver’s License.
- Kerridge will be an added advantage.
Skills and Personal Attributes
- Sales skills, knowledge and experience.
- Assertive and outstanding interpersonal skills.
- Ability to work under and be results orientated.
- Ability to delegate, follow-up with a strong sense of duty towards customers.
- Financial understanding of business.
- Excellent product knowledge.
- Computer literacy.
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Specific Role Responsibilities
- Customer service orientation.
- Networking and canvassing skills
- Positive attitude
- Negotiation skills and the ability to close the deal
Qualifications and Experience
- A minimum of Grade 12
- 3 years minimum sales experience in the Motor Industry
- Existing customer base is an advantage
- Knowledge of dealership policies and procedures
- C-Sales Certification is an advantage
knowledge, skills and qualifications.
Skills and Personal Attributes
- Valid driver’s license
- Attention to detail
- Excellent people skills
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Specific Role Responsibilities
Key Tasks:
- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximise customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answers phones and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.
Qualifications and Experience
Experience Required:
- A minimum of 2 years in the automotive service industry. Prior experience in a technical role or as a service advisor would be ideal.
- Basic understanding of vehicle maintenance processes is essential.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems (Drive) would be an advantage.
- Multilingual with languages generally spoken across the area and customer base is necessary.
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Position Overview
- The purpose of the role is to prepare, review and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements.
Specific Role Responsibilities
- The purpose of the role is to prepare, review and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements.
Qualifications, Skills and Experience Required:
- Minimum of 3 years’ experience in warranties and costing.
- Bookings Clerk or Service Reception experience in a retail motor dealership environment would be of advantage.
- CDK drive experience essential.
- Renault, Kia & Hyundai brand experience preferable.
- A minimum of Senior Certificate (Grade 12)
- Computer literate: competent using job-relevant functions required in MS Word and Excel.
Skills and Personal Attributes
Essential competencies (essential for meeting nearly all job objectives):
Communication skills in English (read, write & speak).
- Interpersonal ability; working with people, building relationships.
- Costing & financial literacy: able to understand relevant financial concepts, apply reasoning and do relevant calculations.
- Administration proficiency
- Meticulous; able to deliver consistently high levels of accuracy and attention to detail.
- Customer service skills
- Highly organised
- Takes initiative
- Resolving conflict
- Following instructions and procedures
- Coping with pressure and setbacks; able to work productively in a highly pressurized environment.
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Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
go to method of application »
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
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Specific Role Responsibilities
COMPLIANCE
- Support to the Head of Legal, Compliance and Company Secretariat:
- Guidance and support to all FSPs and business areas
- Completion of monthly/quarterly compliance reviews/audits
- Implementing and managing monitoring functions
- Reports to management, executive committee, and board
- Business regulatory risk monitoring
- Maintenance of Regulatory Universe
- Ensure that a sound regulatory compliance framework and environment is maintained, by means of implementing and maintaining suitable policies, processes, and monitoring frameworks
- Remain abreast of changes to legislation
- Engage the FSPs on changes or requirements in applicable primary legislation. Propose solutions that are efficient and effective, given business and environmental factors
- Provide commentary on impending legislation, and understand how it pertains to the FSPs
- Investigate, track resolution and report compliance breaches
- Maintaining of the competence register and representative registers for each FSP
- Attend to profile changes in respect of each FSP
- Identifying possible compliance risks
- Prepare annual compliance reports to FSCA
- Assist in drafting and maintaining the Company’s compliance related policies (examples: CPD, COI, debarment, TCF, POPI)
- Drafting and maintaining Risk Management Compliance Plans for FICA in respect of each FSP
- Maintain copies of insurance (PI cover) and documentation for the FSPs
- Attend to the renewal of insurance policies
- Ensure that the FSPs maintain the required levels of PI/IGF cover as per the legislative requirements
- Compliance reviews of scripts, websites, products, marketing material etc.
- Focus on TCF, POPI, CPA, FAIS, FICA, and Insurance legislation
COMPLAINTS MANAGEMENT AND SPECIAL INVESTIGATIONS
- Perform special investigations as required based on:
- Monthly audit results (statistics)
- Follow-up on problematic areas identified during monthly and quarterly audits
- Assist management where required in complaint resolutions/investigations
- Attend to Regulator and Ombud complaints
- Assistance with ad hoc complaints investigations
- Review of complaints management policy
TRAINING AND ACCREDITATION MANAGEMENT
- Compliance training and follow-up on key issues
- Refresher training and audits
- Ensure CPD; COB; Product training and regulatory training is completed by the required people
- Prepare ad hoc compliance presentations for business
Qualifications and Experience
- Minimum Grade 12 / Matric
- RE1, RE5
- CISA associate membership (advantageous)
- FSCA Category 1 Approved Compliance Officer
- Applicable degree and compliance experience in:
- Insurance/Risk
- Legal
- Compliance
- Call Centre Compliance experience
- Financial services background incl. direct exposure to financial legislation
- Minimum of 3 years’ compliance experience within Financial Services or Insurance
- Experience or knowledge in Compliance with a focus on TCF, POPI, CPA, FAIS, FICA and Insurance legislation
- Interpersonal skills and strong character
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Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
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Specific Role Responsibilities
- Washing of cars
- Cleaning offices
- Filing
- Mail
- General duties
Qualifications and Experience
Minimum Requirements
Minimum Requirement
- 1 – 2 years previous experience
Skills and Personal Attributes
Competencies:
- Communication skills
- Planning and organizing
- Results oriented
Personal attributes :
- Committed
- Professional
- Resilient
- Punctual
- Project a professional, mature and positive image in all interactions.
Method of Application
Use the link(s) below to apply on company website.
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