Visa Consulting & Analytics Manager at Visa

Position Summary

• The Visa Consulting & Analytics Manager will undertake consulting engagements for SSA  markets, enabling portfolio growth and improved profitability in clients’ credit and debit payment card business.
• Potential projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, development of industry landscape evaluations and best practices, and optimizing client customer experience and supporting processes. 
• Working with the Senior Director and collaborating with other team members in VCA and Visa SSA, the Manager will draw on their deep domain knowledge and expertise to provide recommendations to clients, work that will enable enduring, strategic relationships with our clients.

Responsibilities

• Identify and surface opportunities for client projects and submit for inclusion into plans.
• Design performance solutions to client requirements, striving for innovative and efficient approaches.
• Undertake client projects, including project road mapping, client interviewing, analytical review of inputs, structuring of recommendations, report writing.
• Bring deep subject matter expertise to bear in undertaking engagements such as portfolio strategy, portfolio diagnostics, and Acquisition and Loyalty program health checks.
• Create, develop and maintain models, contribute to IP creation and standardized VCA offerings
• Conceive and brief to the Analytics team projects including segmentation, propensity models, and other intelligent targeting solutions.
• Defining the scope, understanding clients objectives, framing the problem or opportunity
• Collecting and analyzing input such as client information, interviews, data, processes,policies, competitive and environmental information
• Synthesizing analysis to determine gaps, issues, opportunities
• Identifying solutions such as strategies, tactics or programs of activity
• Recommending approaches, providing guidance and at times physically supporting implementation at the client site
• Facilitate meetings and workshops as an element of client engagements, to enable creative problem solving and/or transfer domain knowledge, helping clients to realize project objectives across multiple client teams/functions.
• Foster partnership with other internal functional areas, ensuring alignment of opportunities and recommendations particularly with product functionality and availability.
• Where employee is a subject matter expert, provide knowledge sharing, coaching and training across functional teams and/or regions.

Qualifications

• You will have gained a variety of experience in the payments industry, including card issuing, and be passionate about an aspect that you have gained deeper expertise in, be it loyalty, product, credit risk, operations or another vertical. You will comfortably pivot from strategy development to program execution. Whilst you will work closely with the Senior Director to frame client engagements, you will confidently take the lead in client interactions

Specific requirements are:

• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
• Must be team oriented, collaborative, diplomatic, and flexible, able to work effectively in matrixed organization
• Excellent presentation skills, including strong oral and writing capabilities
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Confident meeting and facilitation skills
• Ability to negotiate with senior executives
• Intellectual versatility, able to traverse domain topics
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data

In addition, you will have:

• Language skills – English written and verbal skills.
• Minimum 8 years’ experience in retail banking, card issuing or consulting to retail banks
• Some consulting experience preferred with project management and/or process re-engineering credentials helpful
• Experience in payment card portfolio management and cardholder marketing
• Understanding of card issuers’ P&L and critical factors
• Strong Excel and PowerPoint skills
• Be very detail oriented, ensuring the highest level of quality/rigor in reports and data analysis
• An understanding of statistical analysis, modeling, scoring schemes, etc.
• Confident meeting and workshop facilitation skills
• Excellent project management skills
• Strong academic credentials, with relevant undergraduate degree and MBA or graduate degree preferred
• Willingness to travel (30%)