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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To deliver of insights and analytics to stakeholders for business application in alignment with Nedbank's strategic focus areas.
Job Responsibilities
- Deliver clear, succinct, attractive reports by extracting and analysing fraud and financial data according to agreed-to timeframes.
- Collaborate with fraud analysts and data scientists to translate complex data into actionable insights.
- Deliver analytics and reports for business visibility and action by evaluating and consolidating feedback.
- Track and monitor fraud losses and preventions and the effectiveness of fraud detection initiatives by analysing trends.
- Develop interactive dashboards and reports using PowerBI, SQL
- Determine business and client data needs through engagement with stakeholders.
- Communicate with internal/external stakeholders by participating in information sharing sessions.
- Build and maintain relationships with internal/external stakeholders through formal engagement processes.
- Distribute qualitative reports on time by adhering to processes and procedures, control measures and business requirements.
- Keep stakeholders informed by communicating according to agreed-to processes.
- Leverage resources by identifying and applying resource mechanisms.
- Ensure delivery of management information by adhering to standards, policies and procedures.
- Identify and raise non-compliance and risks through analysis and reporting for business to action.
- Identify work obstacles by monitoring resources and engaging with stakeholders.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- B degree that includes Economic, Mathematics, Statistics, Information Systems and/or Finance
Minimum Experience Level
- 5 years experience in information management
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Job Purpose
- A Senior IT Manager is required to plays a crucial role in strategic oversight of systems and teams within our BITE area. This position involves steering the teams' operations, ensuring that infrastructure and applications align with business objectives while maintaining optimal performance and security standards
Job Responsibilities
- Lead project management efforts, from planning and design to execution and evaluation, ensuring projects are delivered on time and within budget.
- Oversee the development, implementation, and maintenance of the system/application infrastructure to ensure optimal performance and reliability.
- Facilitate collaboration between our execution (GT) team, and other business units to support Nedbank initiatives and improve interdepartmental workflows and processes
- Manage vendor relationships, including negotiation of contracts and oversight of service delivery, to ensure the company receives high-quality products and services.
- Data analysis in aid to Investigate and playback on emerging technologies that could enhance operational efficiency or offer competitive advantages to the business
Job Responsibilities Continue
- Achieve client satisfaction objectives in support of strengthened business IT collaboration.
- Build sound professional relationships by understanding and consistently meeting client needs in support of improved delivery capabilities.
- Build sounds relationships with team, manager, peers.
- Deliver results in support of increased delivery capacity. Support increased delivery capacity.
- Ensure proper financing of the function.
- Manage and control budget for cost centre.
- Provide a flexible, low cost IT operating platform.
- Circumvent penalties imposed by third party agencies.
- Ensure self and team improve efficiency and productivity month on month in line with departmental strategic plans.
- Ensure transformational targets are met.
- Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example. Ensure issues raised in culture survey are addressed and results are improved.
- Deliver a worldclass service by ensuring a client centric culture.
- Achieve operational excellence and support the implementation of business optimisation improvement.
- Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge. Improve team efficiency and effectiveness year on year.
- Achieve business performance targets within required risk and compliance parameters.
- Support improved delivery capacity and capabilities.
- Ensure the effective and efficient implementation and operation of area in support of standardised delivery processes. Improve service delivery in support of strengthened business IT collaboration.
- Meet all agreed risk and compliance targets. Manage performance of staff by implementing performance agreements and ensuring a clear vision.
- Mentor and coach staff on identified performance gaps.
- Create environment of teamwork, keeping staff informed and encouraging participation in decision making processes and by motivating staff to perform and contribute to the success of the business.
- Identify talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes.
- Manage the onboarding process of new employees.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Role Relevant Tertiary Qualification
Minimum Experience Level
- 4-6 years’ experience in IT and BI environment
- Type of Technology Exposure
- Front ends on app and web-based applications, or platforms (Angular, Ios, Android)
Type of Technology Exposure
- Front ends on app and web-based applications, or platforms (Angular, Ios, Android)
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Completion of a Higher Certificate in Banking Services - NQF5 is required.
Minimum Experience Level
- Candidates must possess 1-2 years of experience in Retail/Banking Client Service, Cash Handling, Technology Proficiency, and First Line Problem Resolution. Experience in foreign exchange is also required.
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Completion of a Higher Certificate in Banking Services - NQF5 is required.
Minimum Experience Level
- Candidates must possess 1-2 years of experience in Retail/Banking Client Service, Cash Handling, Technology Proficiency, and First Line Problem Resolution. Experience in foreign exchange is also required.
go to method of application »
Job Purpose
- To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.
Job Responsibilities
GROW:
- Escalate unfulfilled client request to the appropriated channel for actioning.
- On-board basic accounts (i.e Personal loans, Credit cards).
- Ensure client's needs assessment is completed to offer related products and services.
- Inform clients of finacial products, features and benefits.
- Deliver sales targets and achieve client acquisition, growth and retention objectives.
- Obtain referrals from existing clients and source leads from other business units.
- Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
- Keep clients informed of progress regarding their applications, queries and requests.
- Position client's financial product requests for approval in line with process and procedure.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
- Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
- Act with a client first mindset in all client engagements.
SOLVE:
- Solve basic problems and issues (i.e debit order dispute).
- Assess and listen carefully with understanding to establish and clarify client sales and service needs.
- Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
- Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
- Attend to administrative duties after on-boarding or service activity.
- Authenticate clients, provide client service and meet client's identified needs.
- Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Control the queuing process and prioritise clients with special needs.
- Ensure all devices are operational during business hours.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies.
- Complete sales tasks through planning and reviewing against agreed role requirements.
EDUCATE:
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
- Drive digital adoption to enable, educate and migrate clients on digital.
LEAD, RISK & COMPLIANC
- Identify and recommend opportunities to enhance processes, systems and policies.
- Manage client appointment schedule to meet business objectives
- Meet service excellence, teamwork and personal development goals.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (i.e. cards).
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
- Mitigate risks and meet regulatory and legislative requirements where applicable.
- Adhere to Workforce Management, principles, methodology and scheduling.
- Report suspicious transactions.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS accredited Qualification (Accounting, Finance, Banking, Business)
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
go to method of application »
Job Purpose
- To manage a portfolio of products in order to meet customer requirements profitably; aligned with the strategy of the bank.
Job Responsibilities
- Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
- Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
- Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
- Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
- Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
- Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
- Identify the business issue by observation; analysing management reports and requests from EXCO.
- Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
- Set expected performance output by meeting and agreeing with management.
- Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
- Manage internal and external stakeholders by regular meetings and agreeing deliverables.
- Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
- Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Minimum Experience Level
- 3 - 5 years relevant experience in product management.
go to method of application »
Job Purpose
- To develop and maintain best practice capital and impairment models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.
Job Responsibilities
- Build, maintain and validate best practice capital and impairment models.
- Formally present and manage the approval of models through the governance structure.
- Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
- Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
- Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
- Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
- Increase efficiencies through programming and automating processes.
- Challenge model builds from around the cluster through peer review participation and ensuring best practice.
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
- Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
- Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Job Responsibilities Continue
- Research and make recommendations for corporate citizenship initiatives in area of influence.
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure business process consistency through formal communication, updating and maintaining policies.
- Ensure accuracy and feasibility through impact analysis for newly developed products.
- Review reporting and ensure accuracy through analysis and providing feedback. Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
- Manage access, change control, and ensure compliance by creating change logs and restricting/providing access.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- 3-year qualification in a Mathematical related BSc, Engineering, CFA, FRM, CQF
Minimum Experience Level
- 3-6 years relevant experience in an analytical environment
- Preferred experience in understanding Basel Capital and IFRS 9 Impairments
- Preferred experience in modelling
go to method of application »
Job Purpose
- To provide learning and development solutions which enable business units to meet objectives and build current and future knowledge and skills capacity.
Job Responsibilities
- Achieve business strategy, objectives and values through reviewing Nedbank and Business Unit Plan, by ensuring delivery of learning interventions related to systems, process, services and solutions.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Enable up-skilling and corrective action.
- Obtain buy-in for developing new and/or enhanced processes.
- Analyse and determine specific stakeholder Learning and Development requirements and manage expectations.
- Align learning solutions with learning needs.
- Ensure clear understanding of Business Unit Learning and Development requirements and align needs to learning solutions.
- Develop collaborative relationships with vendors.
- Identify trends that may impact on the delivery of learning plans.
- Add value to Nedbank by identifying opportunities to influence the improvement or enhancement of business processes and methodologies.
- Determine how Learning and Development contributes to the achievement of the strategy.
- Develop Business Unit specific Learning and Development plan by participating in the development of the Business Unit plan.
- Ensure Learning and Development plan sign-off.
- Evaluate delivery and quality of training courses and ensure successful transfer of skills.
- Stay abreast of that which can impact on Learning and Development delivery.
- Ensure Learning and Development solutions suit the audience and addresses development needs.
- Ensure relevant business plans by updating and amending business plans and deliverables in line with changes in the business.
- Agree on deliverables by identifying the project scope and learning needs.
- Ensure adequate funding and that business requirements are met and prioritise learning projects and interventions.
- Obtain funding for required but unplanned learning projects and interventions. Determine Learning and Development resource (vendors) requirements.
- Stay within the budget and avoid unauthorised expenditure, taking corrective action where required.
- Ensure accuracy data input into monthly and annual Skill Development reports.
- Draft Skills Development progress report and expenditure against projected target.
- Minimise and mitigate business risk exposure and educate the business on the learning process for various business learning offerings.
- Ensure that the Education Policy is adhered to.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Human Resources Development post-grad qualification
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 3 years training experience with at least 1 year in an HR-related consulting role.
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Job Purpose
- To attain new and expand existing client base for Nedbank to grow the Nedbank brand and optimise revenue according to business objectives.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Follow laid down processes in opening of accounts by using checklist and account opening matrix.
- Complete weekly compliance training and assessment online to keep up to date on changes.
- Keep relevant compliance Letter of Authority up to date and inform clients at each interaction.
- Action daily control reports and attach correct documentation.
- Identify new clients and their needs through needs analysis and provide a suitable solution.
- Cross sell to existing clients by establishing need through financial fitness discussions.
- Obtain referrals from existing clients as well as leads from other Business Units through area collaboration.
- Ensure that every deal done is priced in line with Business Unit objective and strategy.
- Generate revenue through charging for ad hoc services provided to clients.
- Monitor and manage sales on a daily; weekly and monthly basis in order to achieve monthly targets.
- Increase market share by converting secondary clients to primary clients and ensuring accounts are entrenched.
- Participate in end of day discussion and apply recommendations from manager to optimise sales results.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Maintain world class service standards when dealing with clients by listening; attending to their needs; keeping them in the loop and making things happen for them.
- Ensure that client complaints and queries are resolved timeously by using relevant complaints system.
- Adhere to the ask once promise to clients according to Nedbank strategy.
- Build relationships with clients through regular contact and having an individual interest in them.
- Network with internal stakeholders to collaborate in order to provide complete solution to clients.
- Obtain regular feedback from clients by requesting completion of feedback forms.
- Mitigate risk to Nedbank by identifyingand verifying clients manually or using relevant technology.
- Adhere to clean desk policy to minimise risk of exposing client confidentiality.
- Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce: Banking or accounting.
FAIS accredited qualification
Essential requirements
- 120 - 150 FAIS Credits
- RE1 (preferred)
- Commercial Insurance experience
Minimum Experience Level
- 2-3 years as a Short Term (Commercial) Insurance Sales Consultant.
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Job Purpose
- To investigate unusual and/or suspicious transactions that may fall within the ambit of money laundering andaccordingly report to the Financial Intelligence Centre (FIC) to ensure Nedbank meets regulatoryrequirements.
Job Responsibilities
- Highlight relevant risks pertaining to potential money laundering activities.
- Liaise with stakeholders to fully understand expectations and/or requirements to provide feedback to management and stakeholders on progress and to ensure expectations are met.
- Interact with stakeholders within Group Forensic Services (GFS) to build and maintain mutually beneficial relationships to ensure alignment of regulatory requirements and to ensure further action taken on matters referred.
- Provide objective input to stakeholders on, and create awareness of, unusual and/or suspicious activities and actions to be implemented, to mitigate risk, maintain collaborative relationships and meet expectations and needs of clients.
- Respond to requests for guidance on unusual and/or suspicious activities from stakeholders.
- Provide information to stakeholders on unusual and/or suspicious activities.
- Manage billable hours allocated. Investigate alleged unusual and/or suspicious transactions.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies.
- Maintain knowledge management, and improve team success by sharing knowledge with team to ensure information is provided correctly to stakeholders.
- Use and access various resources to conduct investigations and report unusual and/or suspicious activities. Substantiate referral of unusual and/or suspicious activities.
- Analyse information by following quality standards and methodology, compile report containing findings of unusual and/or suspicious transactions, and submit reports of these transactions to the Financial Intelligence Centre (FIC) to meet regulatory requirements.
- Record details of unusual and/or suspicious transactions.
- Identify operational and risk related issues. Update management information on relevant system (MIS) so that information regarding fraudulent trends can be reported to Enterprise Risk Committees (ERCOs) and Money Laundering Executive Steering Committees (MLCP) for implementation of preventative and corrective action.
Essential Qualifications - NQF Level
Minimum Experience Level
- 5 years experience in banking and/or financial institution
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Job Purpose
- To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value
Job Responsibilities
- Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
- Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
- Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
- Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
- Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
- Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
- Be proactive in client interaction by adding value through financial solutioning.
- Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
- Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
- Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
- Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
- Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
- Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
- Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
- Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
- Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
- Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Must have completed a BCom (Financial Management/ Accounting)/ BSc Agri)
Minimum Experience Level
- Must have 5 - 7 years' experience in Agriculture working with Commercial clients
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Job Purpose
- To administer deceased estates and to add value to the business by referring sales leads to the rest of Nedbank Group so as to create holisitic value proposition for our clients
Job Responsibilities
- To be the client facing legal specialist of the estate department for the heirs and planner community nationally.
- To determine the risk in each matter (Estate) and plan a way to minimize the risks associated with each matter (in conjunction with the Head Estates as well as the Estate specialist).
- To create and manage a network of correspondent Attorneys dealing with the interactions between the approx. 15 Masters of the High Court around the country.
- To review and improve on an ongoing basis the Take on processes (onboarding of new estate matters) – this includes documentation, electronic and otherwise of all process outcomes to be able to obtain Letter of Executorship, measure the time frames of the interactions with clients from date of first meeting to issuing of letters of Executorship in conjunction with the Take on Team and Head of Estates.
- To provide legal technical support to the Head of estates and other parties where relevant, on Estate litigation and other legal matters (including interactions with the various Government entities (Home Affairs, SAPS, Dept. of Justice, Dept. of Labour etc.)
- To ensure an appropriate allocation of estates between Estate specialists – in conjunction with the Head of Estates , which includes but is not limited to, nature of matter, Language of heirs, value and complexity involved, existing work load of each estate specialist.
- To conduct the Estate interview and complete the prescribed forms (and variations) and explain all the reasons for each form using the estate administration process guide.
- To be Involved with all legal aspects around compliance - as it relates to estate documents and various acts such as POPIA , FICA etc.,
Essential Qualification
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas / National 1st Degrees
- Admitted Attorney
Preferred Certifications
- Post Graduate Diploma in Financial Planning
- Registered with the Fiduciary Institute of South Africa.
Minimum Experience Level
- 5 years in legal / banking environment
- 5 years' experience in administration of estates
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Job Purpose
- To work with business and projects to identify areas where business processes and performance can be developed or improved. The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.
Job Responsibilities
- Proactively plan process deliverables based on relevant project delivery method
- Execute process improvement initiatives using accepted techniques. Taking responsibility for individual delivery in terms of scope and time.
- Participate in modelling and analysing operational/business processes including As Is discovery and analysis, To Be design and its iterations, activity based costing, process optimisation and simulation.
- Ensuring that all aspects of an operation or process meet specified regulations.
- Assist in business value & ROI assessment
- Ability to manage the capture of information in the BPM tools and review models for compliance with the organisation's standards
- Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
- Ability to apply company change management practices to process initiatives and in all interactions with internal project clients.
- Understand the regulatory and compliance drivers for the business within their customer domain
- Understanding and applying the AGILE methodology practices and tools
- Understand process measurements including common metrics, determining what to capture and how to capture them
- Able to understand process notations e.g. BPMN and EPC
- Understand how BPM modelling tools and BPMS tools are used
- Keep abreast of changes in the industry and how it affects the PE role.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7
Preferred Certifications
- LEAN/ SIX SIGMA - White belt / CBPA
Minimum Experience Level
- 1 - 2 years' experience in Financial Services
- Exposure to Process Engineering and delivery of process engineering artifacts and exposure to process modeling
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Job Purpose
- To design and develop comprehensive end-to-end and macro-level solutions within the existing architecture framework, ensuring seamless alignment with business requirements. This role involves providing expert consulting services to identify and implement effective solutions tailored to diverse business needs. The position is dynamic, encompassing 50% development and coding tasks, 25% design and architecture responsibilities, and includes maintaining the platform/solution environment and providing end-user support
Job Responsibilities
- Make and validate recommendations based on cost and userabilty (feasibility).
- Deliver work products according to the agreed time lines and within agreed budget.
- Deliver proof of concepts to customers and obtain the necessary sign-off.
- Communicate new features to stakeholders through forums.
- Engage business stakeholders as per stakeholder lists as well as senior programmers, architecture delivering hardware, software and firmware support across domains (including production environments).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Participate in research that will enable recommendations related to system software.
- Advise and make recommendation on what kind of software and availability will be required (medium to high projects).
- Full stack software development (DotNet, DotNet Core, C#)
- CICD with repository
- Issue resolution
- Advanced data and structure management in MS SQL
- Advanced web application management
- Building and mainlining of PowerBI dashboards and reporting
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Information Technology
- Computer Science
Essential Certifications
- Advanced Certification in relevant technologies where available
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Job Purpose
- To plan, track, monitor and control activities of fraud detection system projects to ensure that project goals/objectives are accomplished within the prescribed time frame, agreed quality and funding parameters enabled through Nedbank project methodologies and people management.
- The Project Manager will also ensure that the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team.
Job Responsibilities
- Manage end-to-end development of fraud detection systems
- Coordinate cross-functional teams (developers, data scientists, security experts)
- Ensure timely delivery within budget and scope
- Mitigate risks and resolve project obstacles
- Liaise with stakeholders to align project goals with business objectives
- Deliver projects on target within due date, budget and according to scope and project governance.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Ensure accurate cost estimation based on coverage of customer requirements and project scope Manage project budget within mandate.
- Ensure traceability of defined benefits throughout the life cycle of the project and escalate any deviations arising throughout the project Identify project stakeholders; communicate their roles; define level of participation in project; map their communication needs and manage stakeholder engagement strategies through the project plan
- Manage each stakeholder group actively through the change cycle
- Manage the business change, impact across process, systems, and technology
- Understand roles; behaviours and operations and define strategies in the project schedule
- Coach customers and management where processes and systems are changed ensure the change management process is led and supported together with the customer capture client needs accurately in scope and ensure sign off by stakeholders
- Ensure satisfactory post implementation review by obtaining final sign-off from customers Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
- Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
- Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions Integrate with diverse stakeholders by engaging and facilitate with multiple divers’ groups across a spectrum of wants and needs
- Engage and facilitate with multiple diverse groups across a spectrum of wants and needs
- Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
- Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g., staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
- Diploma
Preferred Qualification
- Bachelor of Technology: Project Management, Matric / Grade 12 / National Senior Certificate
Essential Certifications
- Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)
Minimum Experience Level
- 3 to 5 years working in a project environment including exposure to a management of small projects
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Job Purpose
- Drive a franchise view of clients and client experience, enabling differentiated coverage and client experience models that generate positive client sentiment and grow share of wallet.
- The role will be responsible for delivering warm-digital client experiences that enables client-centric journeys and experiences, and addresses client and staff pain points to allow scale and business growth.
- This role will need to immerse in and develop deep sector and product knowledge to support delivery of integrated client solutions and impactful client engagements.
Job Responsibilities
The executive will take accountability for leading the CX capability, its continuous development and innovation across our Juristic businesses
- Develop and implement CX strategy that will allow us to continuously delivery positive client-centric journeys and experiences
- Ongoing CX capability development and innovation for the CX team and beyond. CX Innovation and Transformation - Not just deliver for today.
- Define, implement and lead world class approach for contextual client understand with empathy, using client insights to design world class experiences and journeys, as well as supporting client product experience design
- Define, implement and lead world class CX measurement strategy
- Understand, define and implement diverse set of methodologies for client insights collection, that are contextual to our business and client journeys, and give us holistic insights that allow us to design best in market client experiences and engagement
- Understand, define and implement best practice CX principles, practices and guardrails that will allow us to increase customer satisfaction across different levels
- Understand and drive the implementation of best in class digital tools to support excellent CX delivery
The executive will take accountability for leading the CX team, as well as advocating for CX success
- Optimally structure the CX team to deliver CX strategy, leading the team of skilled CX professionals in the CX capability in a human centred way (heart – head - hands)
- Motivate and inspire the team to deliver CX excellence, managing the continued learning, development and delivery of best in class CX capabilities
- Drive collaboration with multiple CX, business and technology stakeholders across the business (Segment, Channel, Innovation Solutions and GT) to chart the CX strategy and deliver it
- Develop effective working relationships with stakeholders (internal and external) to support effective delivery of our CX strategy
- Client obsession - Be the ambassador for client centricity, actively advocating for great client experiences across all touchpoints and engagements (even within ambiguity)
- Influence importance and priority for CX initiatives and the associated delivery across different teams throughout the business
- Effectively and efficiently manage team across the HR value chain including recruitment, performance management, retention of critical staff, succession planning and coaching and talent management
The executive will take accountability for leading CX initiative delivery and management of the CX capability financials
- Understand and support business growth areas and strategic growth levers, and articulate how CX can help realise these
- Contract and coordinate the delivery of CX initiatives across services identified, ensuring quality and on-time delivery of CX work
- Ensure management of CX budget within guidelines and budget targets
- Employ best practice agile methodologies to meet practices and guardrails aligned with the group
- Influence CX backlog and advocate for priority across different teams to ensure great CX is realised for our clients
- Define the touch-point & service client experience performance requirements, evaluating the cost-to-service and defining touchpoint standards
- Manage the analysis of client complaints to identify underlying problem areas which will contribute to innovation and solution to improve CX.
People Specification
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Relevant capability-related e.g. CX, Market, Design, IT/Computer Science
Certifications
- Design Thinking, Design, CX, Customer Service, CX Journey Design and Management
Minimum Experience Level
- Total number of years’ experience: 8 – 10 years
- Management experience as part of the above years: 5 – 6 years
Type of experience:
- B2B
- Banking Financial Services
- Channel / Product Management
- Client Experience and Service Management
- Strategy development and execution
- Management consulting
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Job Purpose
- Design and execute digital campaign journeys according to the campaign backlog. Coordinating with Marketing Managers across owned platforms. Executing on the Nedbank marketing tech stack (Adobe), including but not limited to managing audiences and segmentation according to the segment requirements. Working with Direct Marketing teams for content and collateral, post-campaign reviews and optimisation.
Job Responsibilities
- Plan and implement digital campaign activities.
- Ensure all campaigns are delivered on time and within budget.
- Drive strategic digital sales levers by observing, coaching and testing for understanding.
- Drive activation and entrench digital sales to improve revenue generating accounts.
- Drive Life cycle Management activities to increase revenue.
- Manage Direct Expenses by making use of Cost-effective multi-media solutions to improve cost of sales.
- Regular analysis and reporting.
- Reporting on campaign return on investment and making recommendations.
- Conduct related workshops and training interventions to improve client experience.
- Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction.
- Oversee tasks, resources and internal and external stakeholders to ensure relevant, timeous implementation of initiatives as per the signed off marketing plan.
- Measure campaign effectiveness by applying the Return on Marketing Investment (ROMI) principles.
- Engage and collaborate with internal and external stakeholders to ensure effective and efficient implementation of marketing initiatives.
- Change management of the new marketing tool and the associated processes
- Quality assurance of journey orchestration
- Portfolio benefits tracking and ROMI measures.
Essential Qualifications - NQF Level
- Diploma
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Diploma in Marketing and Communication or Commerce
Essential Certifications
- Marketing Association of South Africa (MASA)
Preferred Certifications
- Direct Marketing; CX Mapping
Minimum Experience Level
- 3-6 years' Managing integrated marketing campaigns, Brand management and PR.
- Leading others.
Method of Application
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