E-Commerce Administrator at SMD Technologies

Job Summary:

• We are seeking a dedicated and detail-oriented E-commerce Administrator to join our dynamic team. In this role, you will be responsible for managing various administrative tasks that support our online retail operations. You will work closely with the Retail Accounts Executive and other office staff to ensure the smooth execution of daily, weekly, and monthly administrative processes.

Key Competencies:

• Strong Interpersonal Skills: Ability to interact effectively with clients, colleagues, and external partners.
• Exceptional Multitasking Abilities: Capable of handling multiple tasks simultaneously without compromising on quality.
• Extensive Clerical Management Experience: Proficient in managing a wide range of clerical responsibilities with precision and efficiency.
• Excellent Professional Communication and Etiquette: Skilled in both written and verbal communication, always maintaining professionalism.
• Analytical Thinking: Strong problem-solving abilities with a keen eye for detail and analytical thinking.

Job Duties and Responsibilities:

• Accurate Data Capture and Analysis: Ensure all data is captured accurately and analysed to provide meaningful insights for the business.
• Timely Creation and Completion of Reports: Prepare and complete daily, weekly, and monthly reports on time.
• Client Relations and Effective Liaison: Maintain positive client relations and act as an effective liaison between clients and the company.
• Order Capturing and Processing: Manage the entire order process from receipt to delivery, ensuring accuracy and timeliness.
• Proactive Follow-Up on Orders and Client Requirements: Monitor orders and follow up proactively to meet client requirements and resolve issues.
• Internal and External Feedback Provision: Provide constructive feedback to both internal teams and external clients to enhance service delivery.
• Maintenance of Accurate and Up-to-Date Filing Systems: Ensure all filing systems are kept accurate and current.
• Evaluation of Clientele Needs: Regularly assess client needs to tailor services accordingly.
• Regular Updates to Client Listings: Maintain and update client listings to ensure information is current and accurate.
• Assistance in the Preparation of Presentation Materials: Help prepare materials for presentations as needed.

Requirements and Qualifications:

• Professional Administrative Experience: Demonstrated experience in an administrative role, preferably within an e-commerce environment.
• Valid SA Driver’s License and Own Functional Car: Must have a valid driver's license and access to a reliable vehicle.
• Strong Matric Results: Proven academic excellence at the matric level.
• Excellent English Communication Skills: Proficiency in spoken, written, and comprehension aspects of English.
• Fast, Proficient, and Accurate Typist/Data Capturer: High typing speed with accuracy and proficiency in data entry.
• Extensive Knowledge of Microsoft Suite and Other Administrative Programs: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Intermediate to Advanced MS Excel Proficiency: Strong skills in using MS Excel for various administrative tasks, including data analysis and report generation.
• Familiarity with Common Office Equipment: Experience with printers, copiers, fax machines, and other office equipment.
• Detail-Oriented with Exceptional Organizational Skills: Strong organizational skills with attention to detail.
• Strong Problem-Solving and Analytical Thinking Capabilities: Ability to analyse problems and develop effective solutions.