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As a leading supplier at the forefront of the corporate travel industry, The Capital Hotel Group has achieved outstanding success since its inception in 2008. The Capital Hotels and Apartments consists of 9 Apartment Hotels located in Sandton, Rosebank, Pretoria and Cape Town. We offer standard hotel rooms, fully furnished serviced apartments and modern conf...
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Description
The Waiter is responsible food and beverages in the Restaurant, Room Service and, if required, Function areas in a friendly, fast and efficient manner. The position is primarily concerned with two main functional activities: front of house and stock.
Requirements
- Matric
- Previous Restaurant experience essential
- Hands on Problem Solving approach and the ability to remain calm under pressure
- Ability to work as part of a team, as well as independently
- Effective communication with members of staff as well as Guests of the Hotel
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Team Player who leads by example
- Proactive in approach
- Interpersonal skills
- Ability to work shifts
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Description
The Waiter is responsible food and beverages in the Restaurant, Room Service and, if required, Function areas in a friendly, fast and efficient manner. The position is primarily concerned with two main functional activities: front of house and stock.
Requirements
- Matric
- Previous Restaurant experience essential
- Hands on Problem Solving approach and the ability to remain calm under pressure
- Ability to work as part of a team, as well as independently
- Effective communication with members of staff as well as Guests of the Hotel
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Team Player who leads by example
- Proactive in approach
- Interpersonal skills
- Ability to work shifts
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Description
The Guest Relations Manager is responsible for the supervision and control of all guest services and administration of all Guest Service Related tasks, including maximising and growing production and utilisation in terms of accommodation revenues, conference revenues and Food and Beverage revenue to achieve forecasts. Since this position forms part of the Rooms Division Department, general Front Office duties is part of the job.
Requirements
- Matric
- Hospitality Qualification or Similar
- 3 – 5 Years Guest Relations Management experience
- Hands on Problem Solving approach and the ability to remain calm under pressure
- Experience with PMS systems (Protel advantageous)
- Customer service driven with outstanding communication and active listening skills
- Friendly, courteous and service-orientated
- Ability to work as part of a team, as well as independently
- Effective communication with members of staff as well as Guests of the Hotel
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable/Professional appearance and well spoken
- Team Player who leads by example
- Proactive in approach
- Interpersonal skills
- Leadership skills
- Marketing skills, especially Social Media beneficial
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Description
You will be responsible for (but not limited to):
- Checking guests in and out of the hotel
- Maintaining guest accounts and processing guest transactions during their stay
- Dealing with any and all special needs or requests from guests during their stay
- Assisting with reservations for guests as and when required
Requirements
- Matric
- Hospitality Qualification or Similar
- 1 – 2 Years Receptionist experience
- Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
- Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
- Ability to work as part of a team, as well as independently
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Team Player who leads by example
- Ability to work shifts
- Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy
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Description
The Night Auditor checks front office accounting records for accuracy and on a daily basis summarises and compiles information for the hotels financial records. The Night Auditor tracks room revenue, occupancy percentages and other front office operating statistics.
In addition, the incumbent will prepare a summary of cash, cheque and credit card activities, reflecting the hotel’s financial performance for the day. They post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
Requirements
- Matric
- Hospitality Qualification or Similar
- 1 – 2 Years night audit experience
- Hands on Problem Solving approach and the ability to remain calm under pressure
- Well versed in an HMS system (Protel advantageous)
- Ability to work as part of a team, as well as independently
- Effective communication with members of staff as well as Guests of the Hotel
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Team Player who leads by example
- Proactive in approach
- Interpersonal skills
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Description
The Switchboard Operator is responsible for the supervision and control of the Hotel’s centralised telephone system, transferring of calls to departments within the hotel as well as to Hotel Guests as per The Capital Hotel Group Policy.
Requirements
- Matic or equivalent qualification
- Very good command of the English Language (verbal and written)
- Previous switchboard experience will be advantageous
- Good telephone etiquette
- Computer Literate
- Ability to work as part of a team, as well as independently
- Ability to run with multiple tasks/jobs
- Honest and trustworthy beyond approach
- Great attention to detail
- Team Player who leads by example
- Proactive in approach
- Interpersonal skills
- Ability to work shifts
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Description
The Facilities Manager is responsible for ensuring that all maintenance, security, pool and grounds issues are dealt with as well as managing a maintenance team.
Requirements
- Matric
- Hands on Problem Solving approach and the ability to remain calm under pressure
- Ability to work as part of a team, as well as independently
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Team Player who leads by example
- Ability to delegate effectively
- Daily planning and management of a maintenance team is essential
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Description
The Sous Chef is responsible for assisting the Head Chef with all food production in the restaurant, conferences and banqueting, room service and any other food outlets. This includes developing and costing menus, orders and recipe development, while maintaining the highest professional food quality and sanitation standards. The Sous Chef assumes a position of Second-In-Charge when the Executive Sous Chef is not present, and takes charge of the Kitchen and its operation in the absence of the Executive Sous Chef. The position is primarily concerned with three main functional activities: supervision, food production and administration.
Requirements
- Matric
- Culinary Arts Diploma or similar
- Previous experience as a Sous Chef in a 4/5-star hotel
- Previous Restaurant experience advantageous
- A’la Carte and Banqueting experience essential
- Hands-on Problem-Solving approach and the ability to remain calm under pressure
- Customer service driven with outstanding communication and active listening skills
- Ability to work as part of a team, as well as independently
- Effective communication with members of staff as well as Guests of the Hotel
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable/Professional appearance and well spoken
- Team Player who leads by example
- Proactive in approach
- Interpersonal skills
- Leadership skills and ability to delegate effectively
- Think creatively
- Apply professional, product or technical expertise
Method of Application
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