Current Vacancies at Fidelity Services Group

Purpose of the role:

• Reporting to the Branch Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

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Senior Recruiter – Philippi FSS Branch - Cape Town

• A position exists for a Senior Recruiter stationed at the Philippi FSS Branch in Cape Town reporting to the HR Manager and General Manager. 
• The overall purpose of this position is to ensure the effective recruitment practices are initiated and coordinated for the Western Cape Guarding division.  The position will be responsible for the complete 360 of the recruitment process, Implementation of the recruitment and selection policy,
• Management of recruitment staff, Quality assurance checks within the region to ensure standardization of recruitment practices, co-ordination of screening and vetting solutions, administrative controls to ensure effective personnel records on engagement. 

Experience, Requirements and Qualifications

• Diploma in Human Resources Management (NQF 5) or equivalent
• A minimum of 3 years' experience in an HR Recruitment role in a senior position.
• Experience in the security industry preferably.
• Computer literacy with excellent knowledge of MS Word and Excel.
• Should be able to work independently and professionally.
• Strong organizational, planning, communication and client liaison skills are essential.
• Must be positive, pro-active, innovative and have passion for HR work at all times
• Must have good interpersonal skills
• Must be able to communicate in English and at least another language
• No criminal record or any pending cases.
• Positive reference checks from previous employers or clients required.
• Travelling will be required therefore applicants should have their own reliable transport and valid driver's license. Must be willing to use own transport for business purposes if fuel is provided.

Key Performance Areas: (Not totally inclusive)

• Managing and co-ordination of the recruitment department.
• Ensure that standardized recruitment and selection practices are implemented and maintained
• Ensure that effective screening and vetting solutions are used to identify the most suited applicant
• Apply best practices regarding fit for purpose placements, taking into consideration client requirements, remuneration and related factors – Operational Recruitment
• Ensure that the appointment of BCEA staff out of the EE targets are motivated with substantial proof.
• Manage staff and daily performance related issues.
• Monitor manpower status requests and progress thereof.
• Conduct weekly staff meetings and monitor progress of department.
• Compiling monthly reports and ensuring submission thereof timeously.
• Quality assure staff application documentation to ensure compliance of set standards
• Liaise with senior branch management and maintain good employee relations.
• Participate in sub-committee meetings as and when required within the broader HR role.
• Assist in cultivating a culture of continuous improvement and setting of performance standards
• Ensure that all vacancies are advertised and job descriptions are in-line with the expected outcome of the position.
• Managing the complete interview process, feedback and applicant processing.
• Ensure that all documents are correct and valid for the on-boarding process
• Able to arrange and co-ordinate recruitment drives.
• Must be able to attract and retain talent.
• Must have the ability to drive recruitment projects in area’s identified where new contracts are granted.
• Have the ability to create relationships with local community leaders where recruitment drive is high or labour turnover is high.

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Job Description

• The New Business Development department seeks to employ New Business Development Representative in the Western Cape Area.
• The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
• The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Key Performance Responsibilities: (Not totally inclusive)

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients.
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client's queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally, designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients
• Planning, budgeting, coordinating, and attending to client's requirements.
• Assisting with marketing related issues.
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum is to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold
• Identify and develop sales opportunities, incorporating extensive cold calling activities, to maximise growth within a specific market.
• Securing profitable new business through cold calling and other appropriate means.
• Attending to potential clients in different areas of responsibility.
• Addressing and resolving client’s queries promptly and satisfactorily.
• Physically conducting site surveys for security requirements and preparing proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients.
• Planning, budgeting, coordinating, and attending client’s needs.
• Assisting with marketing related issues for the area.
• Compiling and submitting weekly and monthly management reports.

 Minimum Requirements:

• Sales diploma or equivalent qualifications.
• Previous Sales experience – proven track record will be essential.
• At least 5 years’ experience in sales in a similar position.
• PSIRA Grading will be an advantage.
• 2 - 4 Years Sales Experience in Security preferably.
• Fully Bilingual.  Additional Languages will be an advantage.
• Excellent Verbal and Written communication.
• Capable to work under pressure and for extended hours, if required.
• Previous experience in the Security industry would be a distinct advantage.
• Full competence in the use and application of the MS Office suite programs.
• Computer Literate (MS Office, advanced Excel, PowerPoint).
• Must always be professional and well presented.
• Clear Criminal Record and No Pending Cases.
• Valid driver’s license.
• Own Reliable Transport.
• Must be prepared and willing to travel.

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Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

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Introduction

• Collect on outstanding Commercial amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Minimum Requirements

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills

Job Specification

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service-specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Ensure a high standard of housekeeping at all times.

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilient

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Minimum qualification and experience:

• Suitable Qualification (Logistics/Supply Chain Management)
• 3 to 5 years of Inventory Management
• Excellent working knowledge of EXCEL
• SAP experience an advantage or experience on other Inventory systems

Main duties & responsibilities:

• Develop and maintain inputs to computerised inventory system – ensure all items received and dispatched are accurately captured within regional deadlines.
• Implement a check process in terms of outstanding purchase orders – receiving of physical items and services as well as system receipting (for stock and non-stock items).
• Coordinate liquidation and transfer of stock to reflect cost, age and demand.
• Ensure internal control procedures are adhered to through documentation audits.
• Ensure all items dispatched and received are captured timeously in line with the regional deadlines.
• Manage cycle count requirements.
• Ensure that internal and external customer service and lead time are achieved within existing financial constraints in order to meet marketing and financial objectives.
• Ensure requisitions are from approved vendor, product, price lists and agreements
• Monitor quality of products from suppliers
• Ensure that suppliers adhere to lead time for delivery of orders
• Liaise with the Head Office procurement department and support them with information needs
• Manage the physical and system receipting and issuing of stock on a daily basis as per the service/installation job schedule requirements.
• Manage the stock ratio of stores in line with budget on a minimum / maximum stock level.
• Ensure strict access control to the stores area.
• Organise inventory storage to optimize operational efficiency and storage space utilisation.
• Implement a check process on all goods entering the stores area in terms of quality / data sheets are correctly labelled.
• Coordinate and manage the monthly stock take process.

Coordinate and manage the Demand Planning process relating to imported product

• Leads and Manages team of professionals to accomplish inventory and L&D objectives for the Enterprise, across multiple facilities and locations.
• Responsible for the ongoing training and development needs of staff under your control.
• Set up and attend training sessions / demo’s at regular intervals with suppliers to understand products on the Approved list.
• Ensure store man, stores assistants and stores administrators meet monthly deadlines.

KPI’s

• Inventory holding values
• Stock turn days
• Obsolescence %
• Open purchase order
• Stock variances – investigate, follow up and prepare variance report with full explanations

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Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

go to method of application »

Minimum Requirements

• Bachelor's degree in business, marketing, or a related field
• Proven experience in key account management and sales.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office.
• Willingness to travel as needed.

Duties & Responsibilities

• Develop and maintain strong relationships with key accounts to ensure customer satisfaction and retention.
• Collaborate with internal teams to develop and implement account strategies that align with the company's objectives.
• Identify new sales opportunities within key accounts and ensure growth and profitability.
• Prepares detailed proposals/quotes dependent on each consumer’s requirements
• Assist with planning roadshows and marketing activations, ensuring visibility
• Provide regular updates and reports to senior management on account performance and sales forecasts.
• Resolve customer issues and concerns in a timely and professional manner.
• Stay informed about industry trends and competitor activities to identify potential threats and opportunities.
• Prepares detailed proposals/quotes dependent on each consumer’s requirements
• Travel to meet with key clients and attend industry events as needed

Competencies (Technical & Behavioral)

• Excellent verbal and written communication skills
• Action orientated.
• Results driven.
• Good Time Management
• Great Interpersonal Skills
• Planning and Organizing
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurised environment
• Building effective teams

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Overall purpose of the job:  

• The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.

Duties & Responsibilities:

• Ensure that client’s needs, and expectations are met by the business.
• Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
• Managing any issues that may arise with both internal and external customers.
• Prepare and present various reports to the customer and assist with internal reporting requirements.
• Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
• Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
• Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
• Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
• Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
• Assist with timely collections of outstanding invoices.
• Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
• Assist with stock forecasting and budgeting.
• Ensure works are executed as per company policies and procedure.
• Source and acquire new business in B2B and SME through an ongoing prospecting plan

Minimum qualifications and experience:

• Work experience in a similar role preferred
• Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
• Excellent verbal and written communication skills
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Organised
• Structured
• Very strong data analytics/Excel skills
• Practical
• Time Management
• Planning
• Managing various projects
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment

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Key Performance Areas: (not totally inclusive):

• Attend to all customer complaints
• Give accurate and timeous feedback to clients on complaints received
• Advising clients of ETA’s, possible late comings and possibly no service
• Answering the phone and taking messages
• Keeping client data base updated at all times
• Assist the control room with monitoring trucks/taking data etc. if and when required
• Perform any supervisory ad-hoc duties if and when required 
• Maintaining all documentation and administration duties

Minimum Requirements:

• Clear criminal record
• PSIRA registered grade C is advantageous 
• Computer literacy and proficiency in Microsoft Word, Outlook and Excel; and Outlook
• Previous CIT control room experience is advantageous
• Knowledge of the CIT industry is advantageous
• Willing to work long hours 
• Excellent verbal and written communication skills

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have excellent verbal and language abilities
• Must be able to communicate via email to clients
• Must be self- motivated
• Pay attention to detail
• Customer service and relations
• Ability to work without supervision
• Self-development
• Communication skills
• Customer focus
• Teamwork
• Problem solving

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Minimum Requirements: 

• Matric certificate or equivalent  
• A clear criminal record  
• Excellent communication skills  
• Computer literate and proficiency in Microsoft Word, Excel and Outlook  
• At least 2 years’ administration experience  
• Background in fleet admin is an advantage  
• Ability to work extended hours when needed 
• Ability to work without supervision, under pressure and meet strict deadlines 

Key Performance Areas (not totally inclusive): 

• Maintaining a filling system and document management, including archiving  
• Provide administrative support to the Fleet Manager and Branch Manager  
• Answering the telephone and taking messages 
• Maintain daily/weekly/monthly reports 
• Process purchase orders and invoicing   
• Manage Capex and Asset requirements  
• Assisting with overseeing, controlling and managing maintenance of company vehicle  
• Ensure that accidents are properly investigated and appropriate action is taken, and ensure that all accident documents are completed and sent to Head Office within the required time frames 
• Receiving quotations, issuing orders and forwarding invoices to Head Office, ensuring that the necessary authorisation is obtained; follow up and ensure payments are made by Creditors department  
• Assisting with general office enquiries and administrative tasks 

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Minimum Requirements: 

• Minimum Matric Certificate and /or relevant post Matric qualifications. 
• SAP knowledge would be an advantage. 
• Proficiency in MS Word/Excel/PowerPoint is essential. 
• Accuracy and high methodical working methods are required. 
• Ability to liaise professionally with personnel at all levels. 
• Ability to work without supervision, under pressure and meet strict deadlines. 
• Previous experience in the security environment would be an advantage 

Key Performance Areas: (not totally inclusive): 

• Receiving service instructions via, signed sales orders and contracts, to load on Trans Track System for service branches. 
• Ensuring that Trans Track data and Billing data are correct 
• Constant communication with branches to address any queries on service schedules 
• Loading of new services, service amendments and adhoc services 
• Assisting with queries relating to branches route amendments by communicating with billing department 
• Complete daily reports and send to branch managers 
• Ensuring correct onward location for banking is actioned accurately on the Trans Track System 
• Assist in maintaining the Trans Track Data base 
• Any adhoc duties required within the business 
• Assist with ICash Duties, weekend and night shifts applicable 

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Minimum Requirements:

• Grade 12 or NQF Level 4 Certificate.
• Registered Grade C PSIRA Certificate.
• MS Office computer literacy (Word, Excel & Outlook).

Specific Job Responsibilities:

• Receiving verified change orders from tellers.
• Packing of floats for respective clients.
• Complete documentation and packing slips for each withdrawal done.
• Making sure change and floats are packed correctly and accurately.
• Ensuring that all change requests and floats are dispatched timeously.
• Prepare out list for each change and float packing that leaves the cash center.
• Cleaning of Cash Centre (No cleaners or any unauthorized personnel are allowed in the cash center).
• Receiving and verifying bulk change orders received and sent to SBV.
• Signed over bulk money to Change packers where applicable.
• Ensuring the manual float books are up to date where applicable.
• Daily balancing totals are handed over to the supervisor and or manager to confirm your balance. 

Key Performance Areas: (not totally inclusive:

• Special care must be exercised to ensure that:
• Pack and verify the change order received from the teller, and ensure it corresponds with the client change request received.
• The change request is present and money balances to the change request amount.
• All cheques received will be handed over to the bank representatives to authorize funds before any change will be issued to the client.
• Written confirmation of authorization of a cheque needs to be received before the change can be issued to the client.
• All change issued to clients must have a packing slip as well as an out list confirming seal numbers
• Tellers responsibility

The packing of change must at all times be conducted under the necessary camera surveillance. 

Cash for cash change orders

• The teller will receive a change order inside the client’s bag or container. It is the teller’s responsibility to balance this money to the change order. The change order will then be handed over to the treasury teller to pack if no change packer is present.
• Confirm the following information against the change request before packing change.
• The physical money corresponds with the change total requested.
• The total of change orders requested is calculated correctly.
• If the information corresponds the change packers can continue to pack the change as required by the client.
• In all cases of packing change, there has to be dual control at all times. All change issued to the client needs to be verified by weighing it on the coin scale or running it through a note counter. This must be done under a camera under dual control.

Packing of Floats and payroll orders

• Requests will be received from the bank a day ahead of time for all payrolls and floats to be sent to the respective clients. If there is enough change, and canisters are available at that time the change needs to be packed one day in advance.
• If enough canisters are not available the supervisor needs to be notified in order for the supervisor to inform the banks or request this from a client where applicable.
• Before any batch of payrolls or floats are to be packed the change packers need to draw up a register of what change (notes and/or coins) they will require for this batch of floats or payrolls. This needs to be handed to the Treasury tellers who will issue them with the exact amount of money required to pack the respective change order. This is only applicable if there is a change packer in the cash center.
• All money received from the notes treasury needs to be counted by a note counter (in the case of notes) under camera surveillance.
• When packing payroll, change, or floats the change packers need to use their white/green board with the following information on it: Date, time, a client whose change is being packed, the amount being packed, and amount of bags or canisters being used to pack this order. This will be shown to the camera and time will be recorded on the payroll, float, or change order with the signature of both change packers to verify that the amount packed was correct.
• If there is no change packer in the cash center all these functions will fall under the treasury teller.
• Ensuring the manual float books are up to date where applicable.
• Daily balancing totals are handed over to the supervisor and or manager to confirm your balance.
• Any additional instructions given by management need to be followed through. 

Skills & Characteristics

Good interaction skills, bilingual, communication & negotiation skills. Portray a professional image. Excellent administration skills. Good writing & reporting skills. Excellent time management.  Honest, reliable, and trustable characteristics.

Knowledge

• Have knowledge and understanding of relevant legislation.
• Minimum of 3 years experience in the specific working area.
• Be proficient in MS Office programs.

Abilities

• Must be a team player.
• Must be honest and reliable, and of good health.
• Willing to work long hours/overtime due to job requirements. 

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Minimum Requirements:  

• Grade 12, Matric Certificate or equivalent.
• At least 2 years of experience in the CIT environment will be an advantage
• At least 1-year experience in a vault room will be an advantage
• Must be fully bilingual
• Computer literate (compulsory)
• I.T. Knowledge
• Operations Internal Stoploss (advantage)
• Must be accredited by PSIRA with a Grade B and preferably CIT
• Firearm Training with competency completed and up to date
• Prepared to work overtime on a regular basis
• No criminal records 

Key Performance Areas: (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving of consignment from bulk and team vehicles
• Sorting of consignments to CIT teams
• Balancing of vault and locking up
• Distribution of consignments for bulk movement
• Ensure security and manage the movement of CIT schedules during transit
• Ensure that money is received and issued correctly to the respective members
• A solid background and knowledge of the Trans Track system
• Must be able to keep proper records of transactions on Trans Track or receipt book
• Will be responsible for keys and combinations on vaults
• Ensure proper key register and security filing documents are kept up to date
• Loading and delivery of consignment in a secure manner
• Ensure that good company image is maintained at all times
• Ensure preventive measures against any suspicious activity
• Report incidents to the control room 

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Qualifications, experience and other competencies required:

• Matric certificate with Grade A PSIRA Registration and Accreditation.
• At least 15 years’ experience in the Security Industry preferably in an Industrial industry, especially within the Petroleum/Chemical environment.
• At least 10 years’ managerial experience in an Operations Managerial position.
• Formal Management Training or relevant Tertiary Security qualifications.
• Computer literate, with proficiency in MS Word and Excel.
• Very analytical individual with excellent Problem-Solving Skills.
• Ability to manage and discipline staff.
• Strong Operational Planning, Leadership and Organisational Skills as well as good Interpersonal Communication and Client Liaison Skills are essential.
• Knowledge of ISO 45001 Quality Management and its requirements and ISO Standards.
• Great knowledge and experience in Organisational and Environmental Health and Safety, equivalent courses completed (SAMTRAC & Risk management, Environmental Health & Safety Management, etc.) will be an added advantage.
• Risk Audits/Risk Assessments, Implementation of client SOP’s.
• Must have above average Investigating skills and experience in conducting incident investigations and audits.
• Must be able to work under pressure and for extended hours as and when required.
• A Valid unendorsed driver license with own reliable transport and willing to use for business purposes.
• No criminal record or any pending cases.
• Contactable references.

Job Specification (Not totally inclusive):

• Must have knowledge of the following:
• Labour Relations Act.
• National Bargaining Council for the Private Security Sector.
• Basic Conditions of Employment Act.
• Psira
• FAMS (Firearm Management System)
• Fleet and Logistics
• National Key Point registered with all Firearms competencies (For Business Purposes)
• Sasol Site Specific knowledge and understanding. (This will be trained and mentored)
• Key Performance Indicators as per site requirements. (Good understanding of KPI’s)
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to Security Services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers daily and generating exception reports.
• Drafting of security recommendations based on the assessment and report of findings to the client.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly.
• Submitting relevant monthly reports to the Client and Management.
• Assist in managing budgets as set out by the as per Fidelity Services Group.
• Attending regular meetings with the Client and Senior Management.
• Submit monthly security reports to the Client. (i.e. KPI feedback – Presentation)
• Ensure Training of Security Staff and Management - Client procedures and systems.
• Liaising daily with Senior Management to resolve operational matters.

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Qualifications, experience and other competencies required:

• Minimum Grade 10
• Grade C,B AND A accredited and registered
• Firearm Competency for business purpose (Handgun, shotgun and refile)
• Valid Drivers licenses with PDP 
• Minimum of 2 years in the security industry
• No criminal record
• Willing to undergo criminal checks regularly
• Must be physically fit
• Must reside in the area the position has been advertised

Key areas of responsibility will include:

• Report writing
• Safeguarding
• Patrolling
• Entrance and exit control
• Completing relevant registers
• Standard duties as per training

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Overall purpose of the job: 

• To complete hardware installations to the highest quality and within the required timelines.

Duties & Responsibilities:

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail
• Problem Solving