Tellers at Fidelity Services Group

Minimum Requirements:

• Grade 12 or NQF Level 4 Certificate.
• Registered Grade C PSIRA Certificate.
• MS Office computer literacy (Word, Excel & Outlook).

Specific Job Responsibilities:

• Receiving verified change orders from tellers.
• Packing of floats for respective clients.
• Complete documentation and packing slips for each withdrawal done.
• Making sure change and floats are packed correctly and accurately.
• Ensuring that all change requests and floats are dispatched timeously.
• Prepare out list for each change and float packing that leaves the cash center.
• Cleaning of Cash Centre (No cleaners or any unauthorized personnel are allowed in the cash center).
• Receiving and verifying bulk change orders received and sent to SBV.
• Signed over bulk money to Change packers where applicable.
• Ensuring the manual float books are up to date where applicable.
• Daily balancing totals are handed over to the supervisor and or manager to confirm your balance. 

Key Performance Areas: (not totally inclusive:

• Special care must be exercised to ensure that:
• Pack and verify the change order received from the teller, and ensure it corresponds with the client change request received.
• The change request is present and money balances to the change request amount.
• All cheques received will be handed over to the bank representatives to authorize funds before any change will be issued to the client.
• Written confirmation of authorization of a cheque needs to be received before the change can be issued to the client.
• All change issued to clients must have a packing slip as well as an out list confirming seal numbers
• Tellers responsibility

The packing of change must at all times be conducted under the necessary camera surveillance. 

Cash for cash change orders

• The teller will receive a change order inside the client’s bag or container. It is the teller’s responsibility to balance this money to the change order. The change order will then be handed over to the treasury teller to pack if no change packer is present.
• Confirm the following information against the change request before packing change.
• The physical money corresponds with the change total requested.
• The total of change orders requested is calculated correctly.
• If the information corresponds the change packers can continue to pack the change as required by the client.
• In all cases of packing change, there has to be dual control at all times. All change issued to the client needs to be verified by weighing it on the coin scale or running it through a note counter. This must be done under a camera under dual control.

Packing of Floats and payroll orders

• Requests will be received from the bank a day ahead of time for all payrolls and floats to be sent to the respective clients. If there is enough change, and canisters are available at that time the change needs to be packed one day in advance.
• If enough canisters are not available the supervisor needs to be notified in order for the supervisor to inform the banks or request this from a client where applicable.
• Before any batch of payrolls or floats are to be packed the change packers need to draw up a register of what change (notes and/or coins) they will require for this batch of floats or payrolls. This needs to be handed to the Treasury tellers who will issue them with the exact amount of money required to pack the respective change order. This is only applicable if there is a change packer in the cash center.
• All money received from the notes treasury needs to be counted by a note counter (in the case of notes) under camera surveillance.
• When packing payroll, change, or floats the change packers need to use their white/green board with the following information on it: Date, time, a client whose change is being packed, the amount being packed, and amount of bags or canisters being used to pack this order. This will be shown to the camera and time will be recorded on the payroll, float, or change order with the signature of both change packers to verify that the amount packed was correct.
• If there is no change packer in the cash center all these functions will fall under the treasury teller.
• Ensuring the manual float books are up to date where applicable.
• Daily balancing totals are handed over to the supervisor and or manager to confirm your balance.
• Any additional instructions given by management need to be followed through. 

Skills & Characteristics

Good interaction skills, bilingual, communication & negotiation skills. Portray a professional image. Excellent administration skills. Good writing & reporting skills. Excellent time management.  Honest, reliable, and trustable characteristics.

Knowledge

• Have knowledge and understanding of relevant legislation.
• Minimum of 3 years experience in the specific working area.
• Be proficient in MS Office programs.

Abilities

• Must be a team player.
• Must be honest and reliable, and of good health.
• Willing to work long hours/overtime due to job requirements.