Client Liason at Fidelity Services Group

Key Performance Areas: (not totally inclusive):

• Attend to all customer complaints
• Give accurate and timeous feedback to clients on complaints received
• Advising clients of ETA’s, possible late comings and possibly no service
• Answering the phone and taking messages
• Keeping client data base updated at all times
• Assist the control room with monitoring trucks/taking data etc. if and when required
• Perform any supervisory ad-hoc duties if and when required 
• Maintaining all documentation and administration duties

Minimum Requirements:

• Clear criminal record
• PSIRA registered grade C is advantageous 
• Computer literacy and proficiency in Microsoft Word, Outlook and Excel; and Outlook
• Previous CIT control room experience is advantageous
• Knowledge of the CIT industry is advantageous
• Willing to work long hours 
• Excellent verbal and written communication skills

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have excellent verbal and language abilities
• Must be able to communicate via email to clients
• Must be self- motivated
• Pay attention to detail
• Customer service and relations
• Ability to work without supervision
• Self-development
• Communication skills
• Customer focus
• Teamwork
• Problem solving