Current Vacancies at Discovery Limited

Key purpose

The Video team in Discovery’s Marketing department is responsible for the project management and delivery of the day-to-day video requirements from all brand, social media and reputation management teams.

The team consists of a Video Project Manager, video editors and animators, with various production agencies supporting the team on deliverables. The Video Editor will report to the Head of Content and work closely with the Video Project Manager to ensure production and delivery of creative video assets for the Discovery Marketing department.

The Video Editor will be responsible for the following:

• Liaising with the Video Project Manager to assign briefs to freelance and other agency suppliers
• Accepting briefs from internal clients, and correctly interpreting the brief
• Overseeing the technical delivery of creative concepts
• Delivering video edits as required
• Developing video scripts and copy
• Adding sound and graphics and employing motion graphics and title animation where required for video edits
• Leading camera crews on various shoots
• Reviewing edits and raw material to progress a brief to a draft edit for approval with clients
• Managing debriefs with various creatives on behalf of internal clients
• Supporting the Video Project Manager and Video Production Assistant where required with production schedules
• In collaboration with the Video Project Manager, consulting with stakeholders across Marketing

Required skills

The ideal candidate will be a strong storyteller and creative with strong production experience.

The following competencies are important for the role:

• Cinematography and experience in setting up lights and backdrops
• Title animation (motion graphics and titles)
• Strong storytelling and scriptwriting skills
• Experience with editing packages (Proficient in Adobe Premier Pro and Adobe After Effects)
• Familiarity with special effects and 3D
• Production experience in video, film or TV
• Demonstrate video-editing ability through a portfolio

Required competencies

• Ability to work in a team
• Ability to work under pressure
• Strong communication skills
• Attention to detail 
• Problem-solving capability 
• Good communication and interpersonal skills
• Ability to continuously learn and stay up to date with industry and creative developments

Education and experience

• Qualification: Degree in film studies, cinematography or related field
• Experience: Proven experience as a video editor (5 years)

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Key Purpose of the role

• Increase the sales of the product range through building relationships, superior client service and technical knowledge
• Increase the sales of the product range through building relationships, superior client service and technical knowledge
• Developing and maintaining broker relationships
• Review new business pipeline, follow-up and tracking
• Issuing of quotations
• Technical training of and ongoing product support to financial advisor
• Dealing with queries and providing information on a range of sales and service issues
• Liasing with internal departments on processing issues
• Building relationships with internal departments to ensure superior service is offering to clients
• Keeping up-to-date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Key Responsibilities

• Developing and maintaining broker relationships
• Review new business pipeline, follow-up and tracking
• Issuing of quotations
• Technical training of and ongoing product support to financial advisors
• Dealing with queries and providing information on a range of sales and service issues
• Liasing with internal departments to ensure superior service is offered to clients
• Keeping up-to-date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Personal Attributes and skills:

• Own insured transport, cellphone and drivers license
• Willingness to undertake business travel across South Africa
• Assertiveness
• Self-confidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Disciplined
• Able to influence and negotiate
• Persuasive
• Able to manage stress and stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Discipline
• Able to influence and negotiate
• Persuasive
• Build strong relationships
• Use own initiative
• Decisiveness

Qualifications and Experience:

Minimum

• NQF5 in Wealth Management of Financial Planning
• RE5

Beneficial:

• Business degree
• Sound medical aid knowledge
• Knowledge of underwriting process
• Broker consulting experience in the financial services industry
• An understanding of financial planning
• Knowledge of MS Office Suite

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Key Purpose

To manage and lead the effective operations within the Salvage Claims department in the Short term Insurance industry. To further manage Partner Relations and to improve on loss ratio and leakage.

Areas of responsibility may include but are not limited to:

• Excellent and in-depth knowledge and understanding of the end-to-end efficient salvage process
• Manage and lead the salvage team to fulfilment of business objectives set
• Understanding the importance of structures, processes, and compliance
• Deep understanding of auctions procedures and application thereof
• Understanding of, and proven track record of achieving financial benchmarks and targets
• Knowledge of techniques to shape solutions which will limit any claims leakage
• Salvage Management and disposal industry understanding
• Understanding of the expectations and business goals of the Salvage operations financial objectives
• Manage all service levels and standard operating procedures of Salvage companies.
• Analyse industry trends and improve efficiencies.
• Effectively manage operating costs within salvage portfolio
• Effectively implement, drive, manage strategy and targets as set out by the business area
• Escalated query handling from various stakeholders

Personal Attributes and Skills

• Strong negotiation skills
• Strong leaderhip and management skills
• Excellent relationship building skills, especially with business and service providers
• Excellent verbal and written communication skills with an ability to influence, convince and negotiate effectively
• Analytical and attentive to detail
• Resourceful problem solver
• Systematic and organised with an ability to plan and prioritise effectively
• Resilient, with an ability to work under pressure and adapt to change

Education and Experience

• Salvage Management competencies (Advanced)
• Short term insurance knowledge (Advanced)
• Loss ratio and risk management (Advanced)
• Contingency planning and business continuity (Advanced)
• Salvage Operations Management (Advanced)

Required

• Matric (Essential)
• 5 – 8 years Salvage management and leadership experience in the short-term insurance industry (Essential) 
• Degree (Advantageous)

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About Discovery Health Transformation (DHT)

DHCT consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams. The teams under DHCT are:

• Executive Wellness
• Corporate Wellness
• Health Coaches
• Southern Rx Pharmacy and Discovery Medical Suppliers
• Home Care
• Hospital @ Home

Through its teams, DHCT aims to:

• Provide quality care by bridging the gaps in the current market with high quality services
• Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden
• Realise scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste
• Brand differentiation by providing members with innovative services that leverage the latest health technology

About Health Coaches

• Health Coaches offers a service to promote sustained lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking in order to decrease the cost of health care and improve a member’s quality of life.

Key purpose

To effectively coach eligible members in various programs ensuring that:

• The coaching program outcomes and objectives are achieved.
• Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.

Key outputs

• Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
• Building positive relationships to ensure successful outcomes
• Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
• Assist members with benefit navigation, referrals and activations to optimize benefits available to them under their scheme and non-scheme products.
• Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
• Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and or other therapeutic interventions.
• Accurate tracking, reporting and capturing of coaching sessions.
• Meeting set targets: productivity, quality, customer satisfaction scores.
• Calling eligible members to enroll into the various coaching programmes
• Keeping up to date with industry updates and developments
• Applying professional verbal and written communication skills required through all coaching interactions with members.

Competencies

• Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired effect.
• Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits
• Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others
• Interpersonal Savvy: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Qualifications and Experience

• Clinical qualification accredited with a health professions body
• Knowledge of DH and Vitality products, benefits, funding, and policy rules
• Coaching experience advantageous
• Excellent communication skills, written and verbal
• Proficient in MS Excel, Word, PowerPoint

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Key Purpose

To create brand and communication solutions that enable business to meet their objectives by:

• Driving and defining the implementation of digital brand and communication strategies and solutions.
• Interfacing with senior businesspeople to define and co-ordinate brand or communication strategies.
• Understanding the impact of that strategy across business.
• Understanding reporting and implementing insights to further drive business objectives.

Areas of responsibility may include but not limited to

• Drive a digital marketing acquisition strategy, including creative and content solutions for upper funnel and performance marketing, using targeted propositions for different segments, and Discovery audiences
• Creation of seamless client and lead generation journeys
• Deliver integrated marketing campaigns to drive awareness, consideration and interest across all platforms
• Unpack complex business needs and to provide creative solutions considering all stakeholders
• To create integrated solutions which are consistent across all brands/ businesses and communities and which meet best practice principles
• To ensure that solutions are in line with Discovery marketing model
• Understanding digital reporting and how to implement insights to refine business strategies
• Develop people through coaching (as required)
• Manage a budget
• Build and maintain relationships with key business people, both at a strategic and operational level

Proactive

• Bringing ideas to business
• Doing feasibility studies and defining new ways of doing things
• Measure impact and drive corrective action
• Ensure effective implementation of plans
• Manage conflict

Reactive

• Responding to business needs

Competencies

Knowledge

• South African banking industry and segments
• Understanding of different Discovery audiences beneficial
• Various direct marketing channels required including digital marketing channels as well as a working knowledge of various media channels
• Digital creative/design and content development
• Digital reporting processes
• Discovery’s products and business processes beneficial
• Production processes (including time lines and costing)

Skill

• Convert technical information to audience appropriate communication
• Influence and persuade people to get things done
• Negotiate
• Present and sell your ideas
• Question processes, strategy and outputs
• Multi-task on multiple projects
• Leadership skills: Guide, develop and motivate others
• Make decisions
• Solve complex problems
• Build trusted relationships with stakeholders
• Manage conflict
• Manage trade offs
• Instil confidence in others
• Communicate well in English both in writing and verbally
• Analyse campaign effectiveness and suggest improvements
• Keep abreast of trends in campaigning across industries
• Develop multi-channel campaign plan and project manage implementation thereof
• Provide strategic and tactical feedback to Product teams on go-to-market feasibility and plans
• Understanding of creative lead generation sources
• Understand and measure ROI for campaign interventions
• Conceptualise creative campaigns to solve business problems

Attributes

• Empathetic
• Diplomatic
• People and relationship focused
• Sociable
• Team player
• Seen as a trusted advisor by clients
• Resilient
• Able to work calmly under pressure and provide answers and direction to others
• Flexible and adaptable
• Tenacious and persistent
• Dynamic and energetic
• Driven
• Confident
• Passionate
• Have initiative- being a self-starter
• Naturally inclined to work hard
• Action oriented (doer)
• Solution oriented
• Detail oriented
• Ability to think outside the box

Education and Experience

Qualifications

• Minimum 3-year undergraduate degree. Post graduate qualification in marketing is preferable.
• Minimum of 5 years’ experience in Marketing and Communication
• 3 to 5 years’ experience in Financial Services client acquisition
• Relevant industry experience (Financial Services)

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Key Purpose

The Discovery Vitality Marketing team is seeking a Marketing Assistant who will assist the team with content creation, creative designs, and campaign communication via email, sms, whatsapp, mobile push notifications and digital.  You should have sound knowledge of graphic design, styles, and experience with HTML coding. In this role, you may be expected to build emails for marketing campaigns.

Areas of responsibility may include but not limited to

• Designing graphic content, illustrations, videos and infographics
• Managing graphic designs from conception to delivery
• Generating innovative visual concepts
• Collaborating with cross-functional teams both internally and agency partners
• Keeping up-to-date with industry trends, best practice & developments
• Ability to build e-mails using experience of html coding and e-mail design
• Ability to execute campaigns on a campaign management interface.
• Partners with stakeholders to ensure design, content and segmentation adhere to best practice standards.
• Works with Brand and Business owners to execute full lifecycle programs that are relevant and appealing to target audiences.
• Reports on and analyzes key marketing metrics to ensure campaigns are meeting goals.
• Tracks and executes end-to-end campaign plans to optimize key traffic and revenue metrics including open rates, click through rates, engagement, and conversion.
• Continuously delivers on mailing strategies to drive higher returns including A/B and multivariate testing of subject lines, message, content, images, offers, mailing frequency, segments, etc.

OVERVIEW:

• This position has a direct impact on the reputation the Company maintains in a highly competitive marketplace.
• The incumbent works to facilitate the objectives of the department and Company
• This is a highly visible position, impacting the business operationally and strategically.
• The position works closely with the Marketing, IT, Data Science and creative departments and agencies
• The position works closely with external vendors including Everlytic and SAP Hybris Marketing
• The incumbent must be detail oriented to get the right message to the right person at the right time as well as results focused and delivers campaign reports timeously and with attention to detail

Competencies

• Stay current with email marketing best practices, strategies, and industry standards.
• Proven ability to communicate insights and action items driven from data.
• Analytical and segmentation skills, strong attention to detail.
• Demonstrated ability to juggle short-term needs with overall strategy
• Creative, highly organized, articulate, flexible, and very hands-on.
• Ability to manage email programs from conception to production, including back-end analysis.
• Proactive, energetic, self-starter who thrives on getting things done.
• Clear understanding of marketing metrics and expertise in A/B testing and ROI analysis.
• Working experience in the field of Visual/Multimedia Design/ Animation, Illustration and Brand Design.
• Desire to take on new challenges, grow and learn every day.
• Have verbal and written communication skills. 
• Have strong visual design skills; attention to detail and a demonstrated mastery of typography, colour and layout. 
• Proficiency with industry design tools (Adobe Creative Suite) and corporate communication tools (MS Office 365). 

Education and Experience

• Website design, IT programming or html-based training and experience a requisite
• Bachelors’ Degree in Marketing, graphic design, or related field.
• At least 1-2 years of working experience

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Key Purpose

• Accountability and leadership of the Discovery Funeral Sales Team.

Areas of responsibility may include but not limited to:

• Lead and manage a Funeral Cover sales channel consisting of financial advisors.
• Achievement of sales and quality targets.
• Ensuring a professional level of interactions with intermediaries and HR contacts.
• Inductions and leads management, ensuring that campaigns and leads are correctly managed
• Ongoing liaison and relationship building with various stakeholders.
• MIS Reporting, create and maintain reporting
• Business processes and operational improvement
• Promote a positive and proactive approach to compliance and risk,
• Ability to proactively manage change.
• To work as a team player within a team environment, participating willingly and providing support and guidance to colleagues at all times
• Compliance and risk management and adherence, coach staff to improve performance and behaviors.
• Create an energetic and fun work environment

KI responsibilities may include but not limited to

• A KI is responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
• must monitor that the statutory obligation of the FSP are complied with.
• must comply with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
• Ensure that representatives are compliant with the fit and proper requirements.
• Representatives complete all required training for their role.
• Review the advice rendered by the representative.
• Monitor on an ongoing basis that the representatives are treating customers fairly.
• Monitor representatives under supervision:
• To ensure that all the required fit and proper requirements are complied with (Qualification and PST), where monitoring of representatives under supervision is delegated, the following should be done: record the process of delegation and the reporting frequency monitoring done.
• Instil a culture of treating customers fairly in all aspects of the business.
• Ensure that there are business processes and operational ability.

Competencies

• Ability to engage Union representatives.
• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously

Qualification and Skills

• Matric (Grade 12)
• RE 1 & RE 5
• Relevant Tertiary Education required.
• Four – Six years sales management experience in a target driven in/outbound sales.
• Computer skills: Microsoft word; Excel; Email.
• NQF Level 5 and Regulatory Exams compulsory
• Fluent in speaking Xhosa 

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Key Purpose

• Within the Application Platform Services system area, the Java Developer must work together with Business Analyst, UX & Content Teams, System Architect and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source codes.
• The Java Developer will support the projects throughout the project life-cycle, including requirements, design, implementation, release and post release support.
• The Java Developer in the Application Platform Services area must be technically able support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to

• Develop, test, and maintain the deployed application software with high quality
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency
• Perform accurate development estimation
• Produce technical specifications and designs.
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments
• Present to senior stakeholders
• Offer support and guidance to peers
• Perform analysis at a strategic level and understand principles of business, technical and enterprise architecture

Personal Attributes and Skills

• Passionate about technology and development.
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
• Analytical thinking
• Personal organisation and time management skills
• Technical and business writing skills
• Presentation and facilitation skills
• Communication skills (written, verbal/presenting and listening)
• Stress management
• Customer focused
• Results oriented
• Able to resolve conflict
• Creative
• Innovative
• Self-driven
• Attention to detail
• Ability to build relationships with people from all different backgrounds and at different job levels

Education and Experience

Minimum

• Matric/Grade 12 and formal Java qualifications.
• 3 years Java systems development experience
• Java EE knowledge and experience
• Experience with SOAP and REST services
• Unit testing and mocking frameworks
• Source control, experience with GIT
• Experience with industry standard Application Servers (preferably WebLogic)
• Knowledge of OO design principles and development patterns

Preferred

• IT related Degree or Diploma (BSc/BTech or similar).
• Angular Framework
• Spring Framework
• SQL and ORM experience
• Presentation layer development (HTML5, CSS, JavaScript, jQuery, GWT, Spring MVC)
• Experience using formal modelling languages (UML, etc) and modelling tools (Enterprise Architect, Visual Paradigm etc.)
• Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development

Advantageous

• Honours degree
• DevOps/Continuous integration
• Exposure to the Atlassian tool suite (Jira, Confluence, Bamboo and Bitbucket)

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Key Purpose

• To oversee and be responsible for, but not limited to, all training for the claims areas. The Claims Coach will facilitate and deliver all required learning programs for Personal Lines Claims that deliver performance enhancing opportunities for the business unit as well as increased client satisfaction. The Claims Coach must champion outstanding client service and be results oriented, showing complete willingness to accept accountability for the results.

Areas of responsibility may include but not limited to

• Provide high impact instruction and facilitation of claims induction training to new starters
• Work with management to develop training materials that represent what the claims employees need to achieve the desired outcomes
• Update and implement all standard operating procedure (SOP’s), including claims manuals
• SOP, systems and product training for all claims staff (new and existing)
• Support the claims teams and conduct coaching where required
• Conduct audits and identify process gaps
• Change influencer – have the ability to manage change, influence claims teams in a positive manner and be cognisant of all issues and challenges within the teams
• Champion excellent business results and superior client satisfaction

Key Outputs (not limited to):

Plan and execute training sessions as per business requirements:

• New starters
• Existing staff requiring assistance and additional coaching
• Product changes (existing and new)
• System enhancement and changes
• Provide learners with practical application opportunities (during and after training sessions)
• Provide formative and summative feedback to the learner and the line manager
• Utilise QA findings and feedback from other sources to identify areas requiring improvement
• Obtain a completed evaluation form from all learners and use this feedback to re-evaluate the training material and delivery methods – always look to improve
• Measure impact of learning interventions and involve relevant stakeholders in the impact analysis
• Provide management with a monthly report on the training initiatives conducted, results observed and change requirements noted
• Become the Subject Matter Expert for assigned portfolio
• Increased client satisfaction and improved business results

Knowledge, technical skills and expertise:

Insurance claims operations and process: Extensive knowledge and understanding of how claims are managed and the ability to decrease the average claims cost.

• Thorough knowledge of short-term insurance claims value chains: Extensive knowledge and understanding of the full claims value chain, including but not limited to claim registration, claim validation, claim reserving, claim adjustment and assessment, claim investigations, claim settlement, claim salvage as well as liability and recovery claims.
• Experience in design and development of material: Excellent skills using various computer programs to be able to prepare, manage and maintain all training materials and SOP documents.
• Insurance products and services: Knowledge and understanding of the range of short-term insurance products and services available in the market and how that can be used to meet client’s needs.
• Insurance risk management: Knowledge and understanding of the factors that affect the performance of a portfolio and how risk exposure can be monitored and controlled through underwriting measures. Understanding of the basic principles of insurance including good faith, insurable interest, indemnity, contribution, subrogation, and proximate cause.
• Client satisfaction: Demonstrate understanding of the importance of superior client satisfaction in a claims environment.
• Communication and organisational skills: Exceptional communication skills are required as well as the ability to plan, prioritise and meet deadlines promptly efficiently.

Education and Experience

• Matric (Essential).
• Coaching or training certification or similar (Essential)
• Tertiary qualification or similar (advantageous)
• Minimum of 5 years short term insurance claims experience (Essential)
• Minimum of 2 years training and or coaching experience (Essential)

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Job Purpose 

Discovery Bank is recruiting an exceptional architect for a strategically important project.  This person will drive ongoing design and development of a highly performant, scalable system that combines data science, microservices and leading-edge marketing technology to improve business outcomes.  If you enjoy designing and building robust and performant systems and enjoy taking ownership, if you want to learn continuously, bring us your openness, enthusiasm and attention to detail and we’ll build great things together.

• Areas of responsibility may include but not limited to 
• Collaborate with the RnD, development, marketing, business, data and operations teams to:
• Understand the goals and vision of the project stakeholders
• Balance long-term design thinking with near-term goals
• Develop the architecture of a scalable, high-performance microservices solution that integrates with many systems and technologies
• Building SQL / Java solutions
• Document all architectural artifacts

Education and Experience 

• IT related Degree or Diploma (BSc/BTech or similar) 
• Minimum 5 years’ experience as a solutions architect
• Experience with containerized environments (Openshift/Kubernetes/Docker) advantageous

Personal Attributes and Skills 

• Strong architecture experience
• Strong software development understanding
• Openshift / Kubernetes / Docker
• Integration via REST, SOAP and messaging platforms (e.g. IBM MQ)
• Strong database / SQL Server experience
• CI/CD pipelines, e.g., Jenkins
• Understanding of marketing technology / next-best-action / nudges advantageous
• Agile principles and methodologies
• Ability to think creatively and pursue innovative, alternative approaches
• Strong focus on the business outcomes
• Ability to deal with complexity, ambiguity and constant change
• Passion for personal development and growth, with a high learning potential
• Commitment to excellence and high quality delivery
• Excellent written and verbal communication skills