Salvage - Claims Manager at Discovery Limited

Key Purpose

To manage and lead the effective operations within the Salvage Claims department in the Short term Insurance industry. To further manage Partner Relations and to improve on loss ratio and leakage.

Areas of responsibility may include but are not limited to:

• Excellent and in-depth knowledge and understanding of the end-to-end efficient salvage process
• Manage and lead the salvage team to fulfilment of business objectives set
• Understanding the importance of structures, processes, and compliance
• Deep understanding of auctions procedures and application thereof
• Understanding of, and proven track record of achieving financial benchmarks and targets
• Knowledge of techniques to shape solutions which will limit any claims leakage
• Salvage Management and disposal industry understanding
• Understanding of the expectations and business goals of the Salvage operations financial objectives
• Manage all service levels and standard operating procedures of Salvage companies.
• Analyse industry trends and improve efficiencies.
• Effectively manage operating costs within salvage portfolio
• Effectively implement, drive, manage strategy and targets as set out by the business area
• Escalated query handling from various stakeholders

Personal Attributes and Skills

• Strong negotiation skills
• Strong leaderhip and management skills
• Excellent relationship building skills, especially with business and service providers
• Excellent verbal and written communication skills with an ability to influence, convince and negotiate effectively
• Analytical and attentive to detail
• Resourceful problem solver
• Systematic and organised with an ability to plan and prioritise effectively
• Resilient, with an ability to work under pressure and adapt to change

Education and Experience

• Salvage Management competencies (Advanced)
• Short term insurance knowledge (Advanced)
• Loss ratio and risk management (Advanced)
• Contingency planning and business continuity (Advanced)
• Salvage Operations Management (Advanced)

Required

• Matric (Essential)
• 5 – 8 years Salvage management and leadership experience in the short-term insurance industry (Essential) 
• Degree (Advantageous)