Job Opportunities at LexisNexis

About the Role

• As part of our Platform Engineering team, you will be designing and building Azure DevOps pipelines. This includes automated DevOps processes to empower our product development teams to rapidly deliver applications to our customers. Our Platform Engineers play an important role in engineering, automating, securing, and troubleshooting our AWS and Azure Cloud infrastructure.

Responsibilities

• Managing and maintaining the complete DevOps toolchain hosted on AWS, including Jenkins, Artifactory, SonarQube, Prisma Cloud, and Azure DevOps
• Developing, maintaining, and enhancing infrastructure automation using tools like Terraform and CloudFormation.
• Implementing security best practices, maintain compliance with industry standards, and perform regular security assessments of the tooling infrastructure.
• Monitoring and optimizing the performance of the tooling continuously to ensure efficient software delivery.
• Integrating tools with other systems, such as source control, containerization, and monitoring tools. Ensure the infrastructure can scale to meet growing demand.
• Maintaining comprehensive documentation for the tooling infrastructure, configuration, and procedures.
• Addressing and resolving issues related to the tools in a timely manner, providing support to development and operations teams.
• Collaborating with DevOps, development, and IT teams to improve processes and practices.

Requirements

• Have a bachelors degree in Computer Science, Information Technology, or a related field.
• Have experience managing DevOps tooling, particularly Jenkins, Artifactory, SonarQube, Prisma Cloud, and Azure AD.
• Be familiar with AWS or equivalent experience in cloud infrastructure management.
• Be proficiency in Infrastructure as Code using tools like Terraform or CloudFormation.
• Have solid knowledge of security best practices and experience in maintaining secure tooling environments.
• Have solid experience with scripting languages like Bash, Python, or PowerShell
• Be familiar with containerization technologies (e.g., Docker, Kubernetes).
• Have excellent problem-solving, communication, collaboration, and troubleshooting skills
• Have DevOps and Agile methodologies understanding.
• Be familiar with source control systems (e.g., Git, Bitbucket) and build tools.

Work in a way that works for you

• We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
• Working remotely from home or in our office in a flexible hybrid pattern
• Working flexible hours - flexing the times you work in the day

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About the Role

• As a Junior Web Developer you'll maintain, edit, test and solve problems in our website. You will get an opportunity to learn new technologies and platform tools and effectively communicate with global team leaders and stakeholders.

Responsibilities

• Producing content production across various platforms and channels.
• Working with a team to analyze complex requests and develop strategic solutions.
• Maintaining content integrity and consistency across multiple content management systems and e-commerce platforms.
• Utilizing advanced HTML, CSS, and programming knowledge to customize and troubleshoot content as needed.
• Staying abreast of emerging technologies and platform tools, proactively learning and implementing new techniques to enhance content effectiveness.
• Providing a high level of team support

Requirements

• Have Bachelor's degree in IT or equivalent.
• Experience in digital content editing and communications in the e-commerce or technology sector.
• Be proficient in content management systems such as OpenText and Magento
• Have analytical skills with the ability to analyze complex requests and develop strategic solutions.
• Able to quickly learn and adapt to new platforms.
• Have knowledge of HTML, CSS, and programming concepts, with the ability to customize and troubleshoot content effectively.
• Show excellent communication and coordination skills, with the ability to effectively liaise between cross-functional teams.
• Proven track record of driving results and leading successful content initiatives in a busy, deadline-driven environment
   

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About the Role

• We are currently offering an exciting opportunity for a Lead Practical Guidance Editor. This role provides editorial support across the LNUK Practical Guidance portfolio. Consisting of online subscription-only services for legal and tax professionals delivering up-to-date, practice area-specific guidance, checklists, precedents, forms, drafting notes, legal analysis and news (built and maintained by our own specialist lawyers, tax professionals, expert contributors and consulting editorial boards).

Key responsibilities:

• Editing technical legal and tax content in XML. Reviewing content for sense and conformity to house style, proof reading and making style corrections in a timely and communicative manner.
• Ensuring our products work – solving technical issues yourself or by escalating to the right colleagues. Understanding the intended customer experience and tailoring approach accordingly. Solving problems and ensuring colleagues understand the solutions.
• Building outstanding working relationships with authors – communicating with them on a daily basis to understand priorities, customer initiatives and market changes.
• Identifying issues, proactively suggesting and implementing solutions, and ensuring authors are aware of (and adhering to) best practice and have the information they need to deliver content.
• Working closely with London colleagues and offshore editors to communicate priorities and update on technical and other changes – keeping offshore team members plugged in by speaking regularly and sharing information. Advising on best practice, and delivering feedback and training. 
• Leading content update and enrichment projects (eg where a large number of documents need to change at the same time). Understanding author and product requirements, communicating plans and drawing in editorial resource as appropriate. Meeting and exceeding challenging deadlines, and working with third party suppliers when necessary.
• Understanding and taking ownership of editorial processes and leading Continuous Improvement initiatives. Ensuring offshore editors and partner teams are aware of correct process, working with colleagues and management to streamline processes to enable the quick delivery of quality content.
• Delivering training, masterclasses and feedback sessions on processes and best practice to editors (UK & the Philippines), authors and other teams. Working with training team to ensure guidance documentation is maintained, drafting and circulating new material when required.
• Testing product and CMS functionality as required, and delivering editorial projects required to support the development and launch of new offerings.
• Building relationships with other teams we work with, eg fabrication, sales, etc and acting as an ambassador for the team in the global business.
• Working with project teams to understand changes to functionality, workflow, processes and systems, and ensuring that these are tested and incorporated into "business as usual" processes.
• Reporting up to and deputizing for Operations Manager, and performing other editorial tasks as required.

Specialist knowledge/skills required:

• Proven first-rate sub-editing ability and experience of applying and developing a house style.
• Experience of working in an area of complexity and using professional knowledge to deliver results. 
• Ability to prioritise own workload to meet tight deadlines, and proven ability to coordinate projects (planning approach, resourcing appropriately).
• Outstanding communication skills (experience working with legal/tax professionals or similar is an advantage), and ability to negotiate and influence to ensure the best possible outcomes for the business.
• Interest in and ability to upskill on AI and automation, submit internal AI ideas and conduct business experiments using generative AI tools
• Legal qualification and/or background an advantage
   

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About the Role

• As a Subscription Retention Consultant, you will be responsible for maximizing customer loyalty. You will also drive revenue through effective subscription retention strategies. Your role involves building solid relationships with customers to ensure they derive optimal value from LexisNexis products and services. You will also focus on achieving targets related to new sales, upsells, and reinstatements.

Responsibilities

• Serving as a brand ambassador embodying company values while meeting and exceed call rate and cancellation investigation targets.
• Achieving monthly subscription reinstatement goals and attain annual targets for incidental new sales and conversion of pending and credit leads.
• Ensuring timely logging of reinstatement orders in CRM/Peoplesoft on a weekly basis and contacting cancelled subscribers as per database leads.
• Updating CRM with accurate cancellation codes and correct records while preparing follow-up reports for proactive retention measures on products not reinstated.
• Maintaining professional telephone and written correspondence etiquette
• Taking ownership of customer requests, coordinating with other departments as needed to resolve issues within specified timeframes.
• Following up with customers to ensure their needs have been fully met including identifying and recommending improvements to existing procedures and systems.
• Attending product, technical, CRM/Peoplesoft, and procedural training sessions as required and stay informed about relevant products.

Requirements

• Have 2-5 years of experience in sales and customer service role.
• Must have been in a retention role previously (preferably).
• Have experience with systems training e.g CRM, PeopleSoft, BI
• Be familiar with working in a changeable, constantly evolving and rapidly growing product sales environment.
• Be able to interact with customers in a consultative approach and problem-solve.
• Display exceptional interpersonal and communication skills including ability to collaborate effectively.
• Be a self-starter with a consistent track record in a target driven environment
• Have a positive attitude, resilience, and be willing to continuously learn.

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About the Role

• As an Operation Engineer, you'll maintain and optimize production infrastructure, design automation scripts, troubleshoot technical issues, and ensure service continuity.

Responsibilities

• Designing and implementing system automation scripts and tools
• Assisting with troubleshooting and resolving basic technical issues
• Maintaining service continuity and carrying out necessary automation
• Monitoring and maintaining critical infrastructure for high availability and performance
• Investigating and diagnosing operational problems and implementing corrective actions
• Utilizing data analytics to monitor system performance and inform decision-making
• Understanding critical issues and local business needs
• Developing new solutions and proposing ideas to improve tools and processes

Requirements

• Cultivate a growth and continuous improvement mindset
• Be customer service oriented with essential rigor and curiosity
• Be proficient in a scripting language such as bash/powershell/python
• Be able to work with databases (simple SQL queries) or XML content
• Be capable of implementing quality controls with scripting or Postman
• Have the ability to automate processes
• Be open to collaboration with other data science and data engineer teams
• Be willing to work in an agile methodology environment
   

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About the Role

• Developing trust relationships with a portfolio of clients and acquiring a thorough understanding of key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. Delivering target growth in subscription revenue for current contracts with existing customers in the corporate market and create a strong future pipeline of new up-sell opportunities within this customer base.

Requirements:

• Able Build and maintain effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus.
• Able to Identify, develop and typically close renewal opportunities and new sales opportunities in the form of upsells and cross sells.
• Create demand for the organization's products and services by raising their profile with customers.
• Achieve revenue targets by increasing revenue spend per account via renewals, upsells and cross selling.
• Conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service value propositions.
• Act within the Account/Relationship Management Function as a generalist or in a combination with other disciplines.
• Have direct contact with clients and negotiate product/service terms.
• Continue to build knowledge of the business, financials, products/services, the market, or account needs.

Requirements

• Government sales experience
• Software sales experience
• Previous similar industry knowledge
• Minimum 3 years’ experience in a similar role
• Matric (Essential)
• Sales or Marketing qualification (advantageous)
   

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About the Role

• As a New Account Acquisition Representative, you are responsible for the full Sales cycle of new business opportunities. You will leverage expertise and knowledge to convey credibility and assess customer needs. You will close deals in a targeted and professional manner and achieve set Sales Targets and KPIs.

Responsibilities

• Delivering annual financial performance of Business Unit
• Driving customer retention strategies:
• Proactively drive pipeline creation and gross sales
• Effectively manage pipeline and accurate forecasting
• Structuring, negotiating and closing deals, working closely with account management team.
• Helping develop, and then execute on, a sales strategy within your defined territory.
• Effectively manage multiple sales opportunities

Requirements

• Minimum 5 years sales and software experience in technology sales.
• A self-starter with a consistent track record in a quota bearing sales environment and proven sales track record in previous roles.
• Exceptional interpersonal and communication skills
• Critical thinking skills
• Ability to interact with customers in a consultative, face-to-face selling and social media selling.
• Ability to present face-to-face and on online platforms.
• Ability to work effectively in a fast-paced, constantly evolving and rapidly growing product sales environment.
• Demonstrated ability to plan and execute sales strategies.