Current Vacancies at Bidvest Facilities Management

• Team Lead for Condeco System Application and helpdesk team.

Main Outputs

• Ensure that the business application is maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
• Complete Daily Systems health checks on Condeco Application and Database servers to ensure that the resources (RAM and CPU) are running at an acceptable rate.
• Available to the client onsite, remotely, via email, and telephonically as required. This might involve after-hours assistance from time to time for critical requests, incidents, or projects.
• Supporting the Application environment and service, which is rolled out nationally on the client’s WAN. This includes when the environment moves to the cloud.
• Represent BFM in a professional and proficient manner as the lead (1st, 2nd, and 3rd line) onsite and remote technical-, product- and application technical support:
• Technical Support
• Pre-Sales (Advising the client which requests need to be scoped, cost and proposed)
• Change management
• Project Management
• Backups and Maintenance
• All Reporting to the client
• Application Technical Support: Web-IIS, SQL Database, UAT environment, Production environment, add-ins, application back-end configuration.
• Liaising with the client’s IT departments (Functions Tech, Networks, etc.) to drive them to ensure that they follow due and best.
• Practice process and principles to ensure the application service and environment functions well.
• Responsible and accountable for all technical support to the client relating to the Condeco service and product.
• To support the onsite Condeco helpdesk team members as well as the helpdesk service, with day-to-day tasks and escalations
• To ensure the Condeco service and application supported by Condeco remains accessible, functional, operational, professional, and available.
• To represent BFM with all relevant customer engagements and meetings onsite, telephonically, via email, and remotely when needed, in support of the Condeco product and service: Client stakeholder, client service operational manager, client I.T and networking support, client project manager/s, other vendors such as catering, floor managers, etc.
• Support Condeco Interactive Room Screens (User support, configuration and installing, resetting, testing, labeling, following correct storage procedures).
• Adhere to and apply the Client Condeco Business rules and change control procedures.
• On the application server, ensure that the Condeco website is running on IIS and that the necessary component services are running including the AD service account.
• Ensure that the Email agent is up and running on the application server. This allows Condeco to send automated notification emails.
• Supporting and Managing:
• Daily, weekly, monthly, and quarterly application hardware and software health checks
• Forward planning
• Escalating incidents and risks to the appropriate client and/or BFM party, which might put the service or application stability at risk
• Application Server (IIS), SQL Server (Database), Email agent running in the IIS server,
• Application back end, Application cache
• Hardware i.e., booking screens where needed
• Upgrades, Fixes, New releases
• Ensure the client follows proper change management procedures prior to application changes being made
• Assist with Condeco training when required. Offsite traveling might be required.
• Creating and maintaining Product specific documentation
• Continuous seek innovation in line with business needs
• Lead related Condeco application projects in the country on the client’s account.
• Responsible for leading the Helpdesk team.
• Install and configure Condeco screens in meeting rooms as advised by the client.
• Be the interface between BFM and Condeco Support desk to support any application issues.
• Lead monthly account placemats and system performance reporting for the Condeco application and onsite helpdesk.

Minimum Requirements:

• National Diploma in Information Technology or related.
• A bachelor’s degree in information technology or related will be an added advantage.
• Matric (Senior Certificate)
• Valid SA Driver’s License
• MCITP (Microsoft Certified IT Professional)
• Microsoft certified - AZ-900 certification is a requirement.
• Knowledge of OHS Act & ISO 9001 Quality Management Systems
• Minimum 3 years of People Management experience
• Minimum 3 years in a call center/helpdesk environment, Experience with booking systems – Condeco would be preferred.
• Familiar with VOIP, Avaya Telephony, Technical, organisational and planning skills

Core Competencies:

• Active Directory
• Microsoft Azure Administration
• Azure Active Directory
• Desktops and Laptop repair
• MacBooks, iPads, and iPhone Support
• Firewall
• Lan & Wan
• Microsoft Exchange
• A+
• N+
• DHCP
• DNS
• Group Policy
• Ip Address Management
• Azure Setup and Management
• Raid
• VPN
• Windows Server 2012 R2 & 2016Microsoft Office 365 suite 

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ROLE PURPOSE

Responsible for the handling of Utilities Accounts Payable.

MAIN OUTPUTS

• Approval of Invoices
• Approval of Recons
• (Internal Queries) Rejection and Recons Assist to Utilities Creditors Clerks
• Follow up on outstanding invoices timeously with Utilities Creditors Clerks.
• Running of Payment Proposal and final Payment
• Ensure all recons are in time for payment proposal and saved accurately.
• Ensure timeous payments of all creditors according to stipulated deadlines.
• Responsible for utility master data changes. E.g. Bank details, Supplier details and ref number.
• Meeting customer’s service expectations as per the SLA
• Ensure data integrity and accurate management of all creditor’s accounts
• Keeping abreast with accounting principles, legislation, banking requirements and ensure compliance with company policies & procedures
• Management of Utilities mailbox

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• Accounting or Finance diploma
• Matric (Senior Certificate)/Grade 12
• 2-4 years Creditors or Senior Creditors experience
• Sound knowledge of accounting practice, good planning and organizing skill
• MS Word, MS Excel & MS Outlook (Intermediate skill level) SAP Knowledge

FUNDAMENTAL COMPETENCIES

• Initiative/Productivity
• Deadline driven & Highly motivated
• Stress tolerance
• Good written and Verbal communication
• Customer Focus
• Innovative
• Problem analysis
• Teamwork & partnering
• Relationship Building
• Interactive Reasoning

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ROLE PURPOSE

To carry out timeous and quality planned, preventative and emergency maintenance on all specified equipment to give effect to the business maintenance strategy and Client service standards.

MAIN OUTPUTS

• Report for on-site maintenance work and obtain off-site check out on job cards, as per Client and Company requirements
• Deliver planned and reactive maintenance service covering full hard FM spectrum on electrical installations and minor building works
• Liaise with the business control centre on maintenance work to be carried and alarm conditions to be activated during the maintenance work, clear and test alarms for functionality post maintenance
• Carry out task requirements on job cards, as per Client and Company requirements
• Conduct maintenance of electrical equipment in accordance with maintenance schedules
• Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans
• Identify potential problems or hazards on Client equipment for investigation, evaluation and resolution
• Ensure quality of work and timeous completion of all field request
• Provide constant feedback to the Supervisor & Client on restoration of operations

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• N3 - N6 in Electrical Engineering
• Trade-Test in Electrical
• Matric (Senior Certificate)
• Valid SA Drivers License, Wireman’s License (COC)
• 3yrs relevant experience within the electrical engineering (maintenance) field, min 2yrs experience in Trade
• Practical knowledge on working on air breakers & PLCs
• MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge
• Knowledge of OHS Act

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Good Written Communication
• Customer Focus
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Interactive Reasoning
• Relationship Building

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ROLE PURPOSE

The Compliance Specialist is a catalyst for continuous improvement and the instilling of a Health, Safety and Quality culture through the creation of awareness and the provision of training, the conducting of business audits and other monitoring and measuring activities and the rendering of implementation and other support to Bidvest Facilities Management, its subsidiaries and suppliers.

The responsibilities of Compliance Specialists in Bidvest Facilities Management can be summarized as follows:

• To ensure that an IMS (SHEQR System) is established that facilitates the business’s compliance with statutory requirements, ISO standards and the client’s constantly increasing demand for safe working practices on operational level.
•  To continually improve the SHE System by measuring the SHE Performance of all contracts and providing feedback to the Section 16.1 and Section 16.2 appointments on the status of IMS and legal compliance on corporate and operational (workplace) level.

MAIN OUTPUTS

• Establish and set IMS (Integrated Management System) standards for the business to work towards and to achieve.
• Implement various client based standards where required.
• Conduct Integrated Management System (ISO9001, ISO14001, OHSAS 18001, ISO 31001) and Legal Audits objectively
• Facilitate Management Reviews in conjunction with the Executives SHEQ & Compliance Manager
• Facilitate work / training sessions to transfer IMS (Integrated Management System) knowledge and to action corrective actions for addressing business risks.
• Establish a platform for Customer audits, conduct and / or support customer audits and action customer concerns.
• Manage, Monitor and Verify Preventative and Corrective Actions
• Continuously assist to improve the IMS(Integrated Management System)
• Provide document – and record management system and administration support
• Conduct / assist with accident and incident investigations when required, determine probable causes and make recommendations for corrective action.
• Ensuring that risk assessments are carried out and that Health, Safety and Environmental Plans are adhered to.
• Ensure that safe work methodologies are developed and implemented, and approved when required
• Ensuring that all third party/ Bidvest FM SHE files are sufficient/ fit for purpose and approved by Management.
• Attend HSE Committee meetings and conduct site visits as may be required by the client
• Ensuring that task observations, workplace and IMS (Integrated Management System) Self-Assessment Audits are conducted on a regular basis and that corrective actions are executed.
• Evaluate/ Manage vendors for Health and Safety Compliance and report results of evaluation.

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• Matric (Senior Certificate)
• Preferably Tertiary qualifications which may include some of the following:
• Any three-year technical tertiary qualification
• Quality Management Qualification
• Health & Safety Management Qualification
• Environmental Management Qualification
• Risk Management Qualification
• Business administration and knowledge management
• Quality and Environmental Management System Auditing
• SAIOSH – this is an advantages to be registered but not a current requirement of Bidvest Facilities Management
• Valid SA Driver’s License
• Planning experience and understanding of business processes
• 3 years’ experience of SHEQ Management
• 3 years’ experience in conducting improvement studies / investigations applying problem solving and improvement methodologies
• Excellent knowledge of the IMS; Document Management System Training; ISO 9001, ISO 14001, ISO 45001, ISO 31001 QMS / EMS System Auditing; Documentation and Record Control knowledge; Knowledge of the Facilities Management domain; Relevant Regulatory / SANS standards Knowledge; SAMTRAC;
• Microsoft Office (Intermediate), SAP (RIMS, IOD, Vendor Non-Conformance System) Knowledge
• Knowledge of OHS Act & Regulations; Incident Investigation Training; Health, Safety & Environmental Risk Assessment; Environmental Legislation

FUNDAMENTAL COMPETENCIES

• Supervisory Skills
• Motivating others
• Talent Management Empowering
• Time Management
• Customer Focus / orientated
• Innovative
• Problem Analysis
• Planning/Scheduling/Objective Setting / Flexibility
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Listening Skills

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ROLE PURPOSE

The overall and local responsibility/ accountability for the delivery of Floor Management Services within the allocated Client site in a cost-effective and customer-focused way, 

MAIN OUTPUTS

Operations

• Meeting room preparation- layout in line with client requests
• Ensure adequate amounts of stationery in the allocated areas’ meeting rooms
• Daily floor walks for both visitor area and office area
• Monitoring and reporting on space usage
• Auditing pause areas, including printer stock
• Visual inspection to ensure maintenance standards
• Ensure cleaning standards are maintained
• AV support in meeting rooms, excluding technical aspects
• Providing general support for the designated area
• TV support and changing of DSTV channels
• Floor audit tracking
• Hot Desk Locker Process and Allocation as per Bank policy
• Health and Safety compliance.

Customer relationships:

• Develop effective and customer focused and proactive relationships at all levels in the customer chain. Develop effective communication lines and relationships with BFM customers on site.

Occupational Health & Safety

• Weekly checks of first aid boxes are as required
• Take operational action as required on an exception basis to resolve issues related to Health & Safety. Liaise with BFM technical and ‘soft’ FM service managers to ensure all risk issues are being managed correctly.

Quality Standards

• Put in place mechanisms, processes and procedures to ensure effective monitoring of performance related to quality management and standards.

Document Library

• Complete daily Checklists and keep records
• Carry out random inspections to check status and take corrective action as required.

Work Order Management:

• Communicate and liaise with key stakeholders in respect of outstanding works orders

MINIMUM REQUIREMENTS: 

• Qualification or related certification in Facilities Management, Property Management, Project Management, Operations Management
• Matric (Senior Certificate)
• Valid SA Driver’s License
• 3 years relevant experience in Hospitality, Customer Facing services industry and Facilities Management environment
• General Maintenance knowledge would be advantageous
• Facilities Management, CRM, Property Management & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

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ROLE PURPOSE

Responsible for the handling of Accounts Payable.

MAIN OUTPUTS

• Retrieve Invoices and update invoice register on a daily basis.
• Accurately process invoices on the daily basis.
• Reconcile all Creditors accounts on a monthly basis.
• Ensure timeous payments of creditors according to stipulated deadlines.
• Follow up on outstanding invoices timeously.
• Handle queries and conduct own filling thereof.
• Ensure all recons are in time for payment proposal and scanned accurately.
• Populate invoices on server/creditors statement folder.
• Responsible for utility master data changes. E.g. Bank details and ref number.
• Meeting customer’s service expectations as per the SLA
• Ensure data integrity and accurate management of all creditors accounts
• Keeping abreast with accounting principles, legislation, banking requirements and ensure compliance with company policies & procedures

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• Matric (Senior Certificate)/Grade 12
• Valid SA Driver’s License – Code 08
• 1-3 years Creditors experience
• Sound knowledge of accounting practice, good planning and organizing skill
• MS Word, MS Excel & MS Outlook (Intermediate skill level) SAP Knowledge

FUNDAMENTAL COMPETENCIES

• Initiative/Productivity
• Deadline driven & Highly motivated
• Stress tolerance
• Good written and Verbal communication
• Customer Focus
• Innovative
• Problem analysis
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning

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ROLE PURPOSE

The Financial Modeller and Pricing Specialist is responsible for creating and maintaining financial models to support Tenders/RFQ’s, Quotation, strategic decision-making, and analyzing commercial contracts and deals to maximize profitability. The role reports directly to the Senior Commercial Manager for Sales and works closely with various departments including Business Operations, Procurement and Finance.

MAIN OUTPUTS

Financial Modelling Costing:

• Develop, maintain and update pricing models to support the sales & marketing team in tenders and proposals, business planning, valuation, and decision-making.
• Review tender requirements and pricing models required in order to develop a commercial / pricing model responsive to the client requirements, while meeting business objectives and ensuring targeted Revenue, GP’s and commercials are met.
• Analyze complex data sets and financial information and reports to provide accurate and timely financial recommendations to management.
• Able to convert large RFQ’s into figures through Excel

Commercial Analysis:

• Manage and present commercial models and identify areas to maximize profitability or minimize risk.
• Reporting on all commercial matrix including revenues, margins, benchmarking, quarterly and annual projections
• Effective tracking on all Soft and workplace related requests/calls
• Work through large contracts
• Ability to breakdown complex costing for proposals while maintaining an understanding of commercial needs of the business.

Stakeholder Engagement:

• Present financial and commercial analysis and client financial models to internal stakeholders, including senior management, to drive business decisions.

Compliance and Reporting:

• Ensure compliance with financial policies, procedures, and regulatory requirements.
• Prepare monthly and quarterly reports as required.

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• BComm Finance or similar
• Matric
• Code B
• Facilities / Property Management experience is highly advantageous
• Ability to work independently as well as in a team.
• Strong attention to detail with a High level of integrity and confidentiality
• Ability to work long hours, especially during critical periods.
• May be required to travel for business meetings and events.
• Advanced Excel skills
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Technical competency or understanding is advantageous.

FUNDAMENTAL COMPETENCIES

• Result Oriented
• Attentive To Detail
• Stress Tolerant
• Ability to work independently and with initiative
• Excellent with numbers
• Attention to detail
• Contracts experience is essential
• Accuracy
• Teamwork
• Good listening skills
• Effective communicator