Current roles at NTT Ltd.

About the Job

We are looking for a Software Lifecycle Specialist (SLS) who is able to build and maintain client relationships to drive value for our client’s software estate and increase lifetime value for NTT. As the primary software post-sale point of contact for clients, the SLS drives client-facing activity through NTT’s Software Lifecycle Specialist Charters of Adoption, Expansion, and Renewal of software. Acting as the clients’ trusted advisor for software, the SLS helps the client realise value from their relationship with NTT and ensure the client’s relationship experience is a positive one. The SLS is required to work in partnership with NTT’s sales, Client Success Management, Client/Service Delivery Management, and our key OEM Software Partner teams to deliver in-contract growth through increased software consumption and successful on-time renewals.

SOFTWARE LIFECYCLE SPECIALIST RESPONSIBILITIES

• Works closely Client Managers and Service Delivery Managers to ensure consistent & effective client engagements, leveraging resources as required.
• Accountable for the client’s deployment and adoption of their software investments.
• Creates Software Success plans to help accelerate software usage and feature adoption.
• Ensure alignment to the Line of Business and IT Team to ensure business and/or operational objectives are being achieved.
• Drives activities to demonstrate how to adopt new features of the software suite and communicate with the Client Manager.
• Ensures adoption plans are updated and regular business review meetings are held to demonstrate value to the client.
• Drives regular training programs with the client on how to use specific software features.
• Identifies opportunities to upsell, cross sell and expand Software offerings as well as ensure the uptake of NTT Service offers.
• Responsible for reporting success metrics back into NTT and its vendors.
• Act as the conduit between the Client Managers and Professional Services and Consulting.
• Ensure that NTT is making the most of the vendor Activation rebates and Lifecycle Advisor Credits.
• Partners with the Client Success Managers to ensure successful renewals of software.
• Actively documents case studies and drives the design of the software defined infrastructure offering, usage and adoption, interfacing with the vendor and services delivery team, KPI, adoption of delivery obligations and renewal.

KEY KNOWLEDGE, SKILLS, AND ATTRIBUTES:

• Strong knowledge and understanding of software lifecycle selling & software enterprise agreements.
• Strong knowledge and understanding of vendor software subscriptions services.
• Strong knowledge and understanding of IT service environment, service operations, and ITIL practices.
• Ability to interpret complex data/reports, derive business insights and define relevant operating responses.
• Ability to interpret a client’s business strategy/plans and understand opportunities for NTT solutions/service.

QUALIFICATIONS & EXPERIENCE

• Tertiary level qualification such as a business management or equivalent degree.
• Certification and working knowledge of ITIL practices.
• Additional relevant vendor certifications across would be advantageous e.g. Cisco, Palto Alto, Fortinet, Mimecast, Checkpoint etc.
• Demonstrable experience in a Professional Services, Managed Services, Support Services, and/or Outsourcing environment
• Demonstrable experience in a client-facing role in one or more Sales, Service, or Consultancy disciplines in a large-scale (preferably multi-national) IT services environment.
• Significant experience in sales and client engagements at manager level within a commercial service offering environment.

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About the Job

Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions. Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide consultation to prospective users and/or product capability assessment and validation.

Working at NTT

• Primarily involved in the technical pre-sales process working alongside NTT Client Executives & Sales Specialists to assess clients’ business needs and narrow down the potential technical solutions and platforms that would be the best fit for client business goals​
• Demonstrate knowledge and value of technologies, platforms, private clouds, and public clouds (AWS, Azure, and Google), and the migration to these platforms​
• Leverage subject matter experts in the overall solution design by working with cross functional technical teams – CSD Group Architects, Enterprise Architect, Advisory, Service Delivery & Operations.​
• Articulate value proposition, present solution, and build value throughout the sales process with all departments of the client organization​
• Perform necessary research of third-party technologies, tools, and applications that are introduced during the pre-sales process​
• Support the definition of a Managed Services solution that meets the agreed requirements​
• Contribute to sales process improvement, including developing knowledge bases, sharing practices with other Solution Architects​
• Maintain relevant cloud and technology certifications, be aware of NTT cloud offerings and be a subject matter expert for multiple sections within the NTT  portfolio ​

What will make you a good fit for the role?

• Prior experience of at least 3 years in managed service / cloud service provider​
• Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills. Desired certifications (any one or more):​
• Azure: AZ900 – Azure Fundamentals  minimum​
• AWS: AWS Cloud Practitioner​
• VMWare: VTSP or VTSP for AWS/Azure​
• ITIL: Version 3 or Later​
• Foundational understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies​
• Excellent Communication and Presentation skills​
• Ability to participate in workshops with clients and NTT teams to discover requirements, present solutions and obtain client buy-in

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Working at NTT

• The Managed Services (MS) Operations Team Lead is the entry-level job within the MS Operations Management job family.
• The MS Operations Team Lead is responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.
• Their primary objective is to ensure contracted Managed Services outcomes are delivered to the client.
• They assist with the building and support of delivering managed services and work with regional and local teams to meet business objectives.

Key Roles and Responsibilities:

• Monitors the work queues and provide support to the client where the ticket is highly technical or sophisticated in nature
• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
• Provide support to all escalated incidents
• Share such knowledge, to resolve issues, document them, and push the knowledge down to other engineers
• Act as emergency support contact as needed, for critical client and business-impacting issues
• Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift
• Timely escalation of all tickets to management with ensuing updates, where applicable
• Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks
• Systematically gather relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices
• Use operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments
• Coach Service Desk, Operations Centre, and L4 teams offering technical expertise and pushing work down to other engineering teams
• Performs quality audits, covering process, service experience, ticket updates, etc as required
• Drive service delivery to clients from the Operations Centre and/or CoE
• Apply standardized service management service operations (SMSO) to deliver managed services
• Provide operational support and continuous service improvement post client handover from TS (or other) teams
• implement training and development initiatives for direct reports
• Engage with clients for technical operations as part of routine operations
• Constantly measure and analyze team’s delivery capabilities

Knowledge, Skills, and Attributes:

• Demonstrated organizational and team leadership skills
• Excellent communication skills – both verbal and written
• Ability to collaborate with internal stakeholders and external clients
• Ability to understand budgets and cost management
• Effective time management and prioritization of work
• Ability to delegate work across the team
• Excellent focus on client centricity
• Highly focused on business outcomes
• Ability to guide the team through transformational objectives set out by the business
• Ability to communicate and work across different cultures and social groups
• Ability to work well in a pressurized environment
• Ability to adapt to changing circumstances

Academic Qualifications and Certifications:

• Relevant degree
• ITIL certification
• Relevant technical certifications

Required Experience:

• Entry-level experience in coaching and mentoring teams on a daily basis
• Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc)
• Demonstrated experience in organizational change management (transformational experience)
• Entry-level experience in the management of people, processes, and technology
• Relevant experience in Data Centre or Collaboration or Microsoft 0365 stack

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The Managed Services (MS) Operations Manager operates as part of the Global Center of Excellence and is accountable for service delivery in the CoE’s in the provision of the highest level of client satisfaction and the successful continuance of business operations within NTT. They assist with the planning, building and support of delivering managed services and work with regional and local teams to meet business objectives.

Key Roles and Responsibilities:

• Proactively monitor and drive service delivery to clients from the Operations Centre and/or CoE
• Manage client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers in the Operations Centre and/or CoE
• Work with client advocacy teams to evaluate regional client reviews to ensure proactive incident management at client sites
• Ensure that the standard client information repository related to technology, operations manuals, etc is current and accurate
• Create and maintain a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model
• Run the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to our clients.
• Provide operational support and continuous service improvement post client handover from TS (or other) teams
• Plan and implement training and development initiatives for direct reports
• Review training requirements for service operations teams
• Engage with clients for technical operations as part of routine operations
• Plan and implement key service improvement priorities based on a continual service improvement approach
• Feed continual service improvement priorities into the automation team
• Lead the team in the implementation of strategic initiatives
• Measure, analyse and improve team’s delivery capabilities
• Ensure that tracking and monitoring of the performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analysed, and issues are resolved
• Responsible for the day to day running of the Operations Centre and/or CoE in line with the performance established by the business
• Ensure maximum uptime and the accurate and early response to client operational issues
• Responsible for resource planning and work allocation to meet agreed service levels
• Identify opportunities for continuous service improvement
• Engage with clients for technical operations as part of routine operations

Knowledge, Skills and Attributes:

• Excellent organisational and team leadership skills
• Excellent communication skills – both verbal and written
• Ability to collaborate with internal stakeholders and external clients
• Ability to understand budgets and cost management
• Strong leadership skills including effective time management, prioritisation and delegation of work
• Excellent focus on client centricity
• Highly focused on business outcomes
• Ability to guide the team through transformational objectives set out by the business
• Ability to communicate and work across different cultures and social groups
• Ability to work well in a pressurised environment
• Ability to adapt to changing circumstances

Academic Qualifications and Certifications:

• Typically requires substantial related experience with a Bachelor’s or equivalent degree; or extensive experience
• ITIL certification
• Relevant technical certifications

Required Experience:

• Substantial experience in coaching and mentoring teams on a daily basis
• Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc)
• Demonstrated experience in organisational change management (transformational experience)
• Substantial experience in the management of people, process and technology
• Relevant experience in Data Centre or Collaboration or Microsoft 0365 stack

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This role is responsible for ensuring the enablement of Cloud Services Division (CSD), Solution Sales, NTT General Sales, CSD Strategic Partners and other selected sales teams within NTT Data Inc. Operating Company.

Working at NTT

Sales Operations and Enablement Specialists are accountable for providing full support on sales processes, tools, methods, and systems that will enable the sales teams to achieve overall sales goals and objectives.

Key roles and responsibilities:

• Designing and maintaining introductory training to CSD services for all new solution sales & CSM’s (regardless of Operating Company).
•  Designing an always on enablement programme to ensure that solution sales & Customer Success Management have knowledge refreshers / trained on updates to the portfolio and go to markets.
•  Working with each tower (and other core functions where required) to schedule enablement and ensure that it is delivered to the correct audience.
• Working with each tower to ensure that minimum enablement Bill of Materials are meet to a high quality for each portfolio area / go to market.
•  Working with the L&D team, ensure that accurate record keeping is maintained to who has attended training, and report on current level of training compliance for any given cohort.
•  Working with the group sales enablement team to co-ordinate NTT generalist sellers.

Knowledge, skills, and attributes

• Detail-oriented and organized
• Have the ability to work in a high paced environment
• Have good analytical skills
• Excellent communication skills both verbal and written
• Proficient at Microsoft Excel
• Must be service-oriented and have a great attitude
• Analytical, with good business and finance acumen
• Must be adaptable and be able to consistently deal with ever-changing conditions and a fast-paced environment
• Good knowledge and understanding of sales processes, tools, and methodologies

Academic qualifications and certifications:

• Tertiary level – bachelor’s degree or equivalent

Experience required:

• Experience in coordinating and building Sales Enablement
• Previous sales or sales operations and enablement experience in a business to business sales environment

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This role is responsible for developing and maintaining cross tower go to market solutions. These should allow our sales teams, Client Success Manager’s, partners and clients to easily visualize the end-to-end outcomes that the Cloud Services Division (CSD) are able to provide.

Working at NTT

• By working with our Sales Teams, Partners and Analysts to understand current market needs for end-to-end solution, the role of a Service/Product Offer Management Specialist is responsible for managing the lifecycle of a product or service within NTT Ltd
• They bring the knowledge of a product or service across CSD delivery towers to craft technical and Go-To-Market solution(s) in support of NTT clients. They have a strong understanding of the organisation thereby ensuring that their crafted solution(s) meet client requirements
• Working with the marketing teams and the GTM Lead, support the Partner CoE’s with the creation of collateral to support pipeline generation from the partners
• Engage with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements
• Achieve set and agreed product sales to meet specified financial goals
• Develop and deliver product training to client facing staff
• Influences and guides the Sales team to ensure that they are equipped to close deals that involve their products and services
• Engage with and offer support to internal and external stakeholders to ensure the project’s success
• Analyse product data to establish trends and insights using internal and external sources
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services
• Research and interpret competitor offerings and market trends against NTT client base with a strong data analysis focus
• Review of product profitability
• Determines the appropriateness of pricing of exiting and new investments strategies in line with projected value, competitor offerings and market trends
• Product design and modelling/testing new and existing solutions
• Draft and maintain product specifications documents
• Evaluate market trends associated with the particular product of product line
• Work closely with product vendors
• Work closely with Engineers, Consultants and Project Managers during the initiation stage of a project to ensure its success
• Provide product knowledge input assistance for compiling client proposals.
• Write RFI/RFP responses and bids and obtain vendor product certification for the product portfolio
• Recommend product enhancements and updates to identify new business opportunities
• Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users

Knowledge, skills and attributes:

• Proven technical expertise and extensive industry experience
• Good understanding of the technology industry
• Sound analytical skills and proficient with analysis of large data sets
• Investigative nature to unpack complicated problems
• Proactive and able to use initiative
• Evidence of being able to work collaboratively
• Highly proficient in MS Excel and skills in programming
• Comprehensive knowledge of product management and service development life cycles
• Expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Knowledge of sales strategies and concepts

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Commence etc.

Experience required:

• Demonstrable experience in a similar position
• Relevant experience in the technology industry
• Demonstrable track record of involvement in design and implementing new products or product lines.
• Information Technology sales experience

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This role is responsible for assisting the Cloud Service Division's deliver towers and platform teams develop and maintain GTM collateral, enabling sellers to accelerate the creation of pipeline creation and conversion.

Working at NTT

• The GTM Solutions Specialists participate in the delivery of solution design, configuration, and escalated problem management of solutions and services in client environments. This position is required to offer pre-sales support by identifying opportunities and contributing to the design and configuration requirements related to client proposals. They work towards expert-level certification, whilst at the same time developing business knowledge.

Key Roles and Responsibilities:

This will entail:

• Creating repeatable frameworks for effective launches of new GTM’s / portfolio and working with relevant parties (Towers, Marketing, Enablement, Alliance CoE’s) to ensure the framework is executed upon where required.
• Creating repeatable frameworks for always on GTM campaigns to both solution sellers / general sellers for key growth products. Own schedule / distribution to ensure sellers are only enrolled in a single always on campaign.
• With Marketing, own CSD centralized GTM collateral (e.g. ACE Platform Slides).
• Act as subject matter expert for towers, supporting them in creating required GTM collateral, ensuring it meets NTT standards.
•  Working with the marketing teams and the Solutions Lead, support the Partner CoE’s with the creation of collateral to support pipeline generation from the partners.

Knowledge, Skills, and Attributes:

• Strong understanding of IT industry environment and business needs
• Demonstrate knowledge of the market, verticals, horizontals, business administration, and business change
• Ability to lead technical design workshops with the client and NTT stakeholders
• Possess good technical, quantitative, and analytical skills
• Possess the ability to work with clients and business teams to create client-orientated solutions and services
• Demonstrate interpersonal skills with the ability to develop and maintain strong stakeholder relationships
• Ability to recognize opportunities for enhancement and continuous improvement
• Ability to engage with a variety of stakeholders and colleagues at all levels
• Ability to establish and manage processes and practices through collaboration and the understanding of business
• Ability to manage urgent and complex tasks simultaneously

Academic Qualifications and Certifications:

• Bachelor’s degree - BSc / Bcom Informatics Qualification preferred

Required Experience:

• Demonstrable experience in a similar role within a related environment
• Experience working across multiple domains
• Demonstrated experience working with clients to understand their requirements and define appropriate solutions

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The VoIP Engineer will be responsible for all aspects of the Voice over IP (VoIP) service, including provisioning, monitoring and troubleshooting. You'll also be able to perform a variety of other tasks as required. You must have experience with Cisco network equipment such as routers and switches.

Key Roles and Responsibilities:

• Proactively monitors work queues
• Perform operational tasks to resolve all incidents/requests within a timely manner within agreed SLA
• Communicate with other teams and clients for extending support
• Follow shift handover process highlighting any key tickets to be focused on, and upcoming critical tasks to be carried out in the next shift
• Installation, configuration, and maintenance of voice switches, including interconnection between soft switches
• Implementation and management of a unified call-routing framework to take advantage of the integrated voice services provided by the enterprise
• Troubleshooting of general system functions; identification of faulty components, which may include physical hardware, configuration of servers, or telecommunication networks
• Implementation of routine software updates and security patches
• Plan and execute approved maintenance activities

Academic Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field required
• CCNA (required)

Required Experience:

• Demonstrated 2 - 5 years work experience
• Hands on experience with VoIP (Voice over IP) and other network technologies.
• Gateway ISDN/PTSN
• SD-WAN (advantageous)
• Demonstrated experience required in Engineering function within a medium to large ICT organization
• Demonstrated experience of Managed Services
• Demonstrated working knowledge of ITIL processes

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About the Job

The Team Lead is responsible for ensuring Managed Service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement. Their primary objective is to ensure contracted Managed Services outcomes are delivered to the client. They assist with the building and support of delivering managed services and work with regional and local teams to meet business objectives.

Key Roles and Responsibilities:

• Monitors the work queues and provide support to client where the ticket is highly technical or sophisticated in nature
• Works independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all escalated incidents / requests in a timely manner within agreed SLA
• Provide support to all escalated incidents
• Share such knowledge, to resolve issues, document them and push the knowledge down to other engineers
• Act as emergency support contact as needed, for critical client and business impacting issues Ensures that the shift hand over process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift
• Timely escalation of all tickets to management with ensuing updates, where applicable Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks
• Systematically gather relevant information and apply technical knowledge to analyse and use highly technical troubleshooting tools and content and analytical practices
• Use operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments Coach Service Desk, Operations Centre, offering technical expertise and pushing work down to other engineering teams
• Performs quality audits, covering process, service experience, ticket updates etc. as required
• Drive service delivery to clients from the Operations Centre
• Apply standardised service management service operations (SMSO) to deliver managed services
• Provide operational support and continuous service improvement post client handover from teams
• Implement training and development initiatives for direct reports
• Engage with clients for technical operations as part of routine operations
• Constantly measure and analyse team’s delivery capabilities

Academic Qualifications and Certifications:

• Bachelor’s or equivalent degree in IT/Computing
• ITIL certification
• Relevant technical certifications

Required Experience:

• Experience in coaching and mentoring teams on a daily basis
• Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc)
• Demonstrated experience in organisational change management (transformational experience)
• Substantial experience in the management of people, process and technology
• Relevant experience in Data Centre or Collaboration or Microsoft 0365 stack

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Want to be a part of our team?

• Performs budgeting, planning, and analysis activities for sales operations.
• Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity, and goal attainment.
• Performs regular variance analysis for expenses and budgets.
• Evaluate pricing structures to ensure fit with company objectives.
• Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations.
• Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses.
• May develop sales quote tools.

Working at NTT

• Sales Operations and Enablement Specialists are accountable for providing full support on sales processes, tools, methods, and systems that will enable the sales teams to achieve overall sales goals and objectives.

Key roles and responsibilities:

• Gather data and conduct analysis of company sales and profitability.
• Develop methods for measuring company sales performance.
• Examine sales processes, programs, and systems to minimize costs and improve customer satisfaction.
• Facilitate sharing of reports and sales data between sales, marketing, and other departments.
• Supports sales teams by creating, evaluating, and optimizing data sets and sales applications and platforms.
• Implement sales forecasting by analyzing past data and trends to forecast future sales.
• Responsible for training new and current employees on sales and marketing collateral, product sets, sales processes, systems, and tools.
• Assist with the establishment of sales fulfillment processes and makes recommendations for sales operations enhancement.
• Prepare monthly and quarterly sales reports and ensure distribution to relevant internal stakeholders.
• Assist Sales team and management with pipeline management, including but not limited to pipeline integrity (data entry compliance), competitive data, ROI data, etc.
• Onboard new sales team members on all toolsets and processes.
• Play a pivotal role in increasing sales team productivity directly contributing to the efficiency of sales processes.
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
• Proactively identifies opportunities for sales process improvement, working closely with sales management to inspect sales process quality and prioritize opportunities for improvement.

What will make you a good fit for the role?

Knowledge, skills, and attributes

• Detail-oriented and organized
• Have the ability to work in a high paced environment
• Have good analytical skills
• Excellent communication skills both verbal and written
• Proficient at Microsoft Excel
• Must be service-oriented and have a great attitude
• Analytical, with good business and finance acumen
• Must be adaptable and be able to consistently deal with ever-changing conditions and a fast-paced environment
• Good knowledge and understanding of sales processes, tools, and methodologies

Academic qualifications and certifications:

• Tertiary level – bachelor’s degree or equivalent

Experience required:

• Experience with Salesforce
• Experience with quote tools is an advantage
• Previous sales or sales operations and enablement experience in a business to business sales environment
• Past experience building sales metrics and models (e.g. pipeline and forecast models)

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Working at NTT

The role is responsible for providing a service to clients to ensure that their IT infrastructure and security systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The focuses on first line support for standard and low complexity incidents.
Key Roles and Responsibilities:

• Provides direct support to internal and external customers
• Conducts activities related to direct customer calls and tasks in compliance with standard operating procedures.
• Uses technical documentation provided by the company to analyze and troubleshoot problems encountered.
• Identifies and resolves technical problems and full ls requests following agreed procedures. Uses appropriate and standard tools and procedures to diagnose and resolve incidents.
• Proactively monitors and con rms the resolution of incidents or completion of requests such that accurate service level measurements are maintained.
• Following agreed procedures, identifies, registers and categories incidents. Gathers information to enable incident resolution, resolves incidents according to agreed procedures and where necessary promptly allocates incidents to other functions or resolver groups.
• Apply standard process and procedures to fulfill requests from clients, adhering to service level agreements or operational agreements.
• Route them to the right function, resolver group as necessary. Update knowledge articles to re ect new work instructions or procedures.
• Monitors client infrastructure and solutions. In this regard they will respond to monitoring events and perform corrective and/or resolution actions or escalated accordingly and/or log as required.
• Must be willing to work on a 24x7 shift rotation and follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules.

Academic Qualifications

• Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Required Experience:

• Minimum of 1 years' working experience in a similar environment
• MS-Office, MS-Outlook, EndPoint Protection (advantageous)
• Mcafee, Fortinet, Mimecast
• Microsoft security (sentinel, defender)
• Cisco Certified Network Associate - Security (CCNA-SEC)
• Working Networking knowledge (IP, WINS, DHCP, DNC)

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Working at NTT

• The role of Data Center Technician is responsible for carrying out a range of services which enable the maintenance of data center equipment and processes including but not limited to technical support and performing system / network installations, configuration, etc. to ensure optimum operations.

Key Performance Indicators:

• Assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum.
• Monitor, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems.
• Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors.
• Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.
• Coordinate daily with a multitude of third-party vendors ensuring adherence to contracted SLAs.

Knowledge, skills and attributes:

• Oversee all aspects of the data centre’s critical physical infrastructure.
• Responsible for the overall operation and maintenance of all electrical, mechanical, HVAC equipment and fire suppressant systems within the data centre.
• Supervising multi-disciplinary teams of staff and vendors including cleaning, maintenance, grounds and security.
• Ensure adherence to all established policies, procedures and guidelines as required by business (ISO 14001, ISO 27001, Data Centre Tier III certifications).
• Implementing multi-functional projects and/or systems. Defining and documenting and manage scope, expectations, implementation approach, deliverables and acceptance testing criteria, whilst appropriately managing risk.

Academic Qualifications and Certifications:

• National diploma or degree in Electrical qualification preferable
• Minimum 5 years relevant data center experience
• Extensive knowledge on Data Centre environments and critical infrastructure systems.
• Certified Data Centre Professional (CDCP)/ Certified Data Center Expert (CDCE).

Experience required:

• An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units.
• Proven track record of vendor and contractor management - overseeing and agreeing contracts and providers for services including security, parking, cleaning, technology.
• Has a strong aptitude for trouble shooting and problem solving.
• Ability to maintain SLAs through the implementation of proactive issue detection and reporting.
• Driving the delivery of improvements. Interacting across functional areas to ensure objectives are met.
• Detailed knowledge of technical and business concepts of a number of related applications areas.

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Working at NTT

Software Applications Development Engineer

The Software Applications Development Engineer is responsible for designing, developing, implementing, and maintaining applications using primarily the Microsoft stack. They exhibit a deep understanding of the Microsoft SharePoint platform, and SharePoint platform specific tools, including its interface, business intelligence, collaboration, and content management capabilities and can independently engage with clients to analyze their needs and guide them with regards to technology trade-offs in this domain.

As an experienced technologist, the Software Applications Development Engineer has well-rounded understanding of the Microsoft Cloud technology environment, including Office 365, Yammer, MS Teams, and MS Power Platform.

The Software Applications Development Engineer exhibits strong proficiencies in programming tools and frameworks – both theoretically sound and proven in practice. 

These skills allow them to lead and guide teams towards implementing the necessary logic and functionality to build envisioned solutions in line with best practices. 

Duties, Roles, and Responsibilities.

• Serve as the subject matter expert within all aspects of development to include technical requirements, application configuration, user requirements, and application upgrades and migrations.
• Provide technical expertise and platform knowledge to develop and support solutions the O365 space – primarily SharePoint and Power Platform ·Plan for and lead requirements gathering workshops, initiative kick-offs and UAT sessions independently with clients.
• Prepare technical and functional documentation for software development initiatives.
• Communicate technical information, both written and verbal, effectively to clients of varying technical experience
• Help manage a visible backlog of work for the client.
• Prepare and deliver client reports and presentations.
• Provide direction, guidance and oversight to less experienced team members.
• Help maintain the relationship between the client (Product Owner, business representatives) and the team together with the team Project Manager
• Provide technical support and analysis to identify, investigate, and resolve technical issues.
• Ensure problem ownership, adherence to contractual SLAs and the correct administration of support cases.
• Serve as main contact for escalated troubleshooting issues and deliver solutions to high priority issues.
• Application of Agile Methodology in software development and remediation activities
• Collaborate with other Senior SharePoint Application Developers to establish and implement developing best practice across teams.

Pre-Sales Support.

• ·Interact with Pre-sales function to help develop new business opportunities by engaging with clients to define scope of work and construct client proposals

Agile Development.

• Ensure that Agile software principles are followed by which collaboration is the decision maker for requirements and solutions.
• Contribute to a Cross-functional Agile team that self-manages to apply adaptive planning and evolve development for quick delivery and continuous improvements in deployments.
• Ability to rapidly respond to change that involves customer participation. ·Improvement of solution quality encouraged by frequent releases and short release cycles.
• Focus on quality outcomes which generates customer satisfaction within a timeline that retains customer engagement.

Education, Skills, and Experience required.

• Bachelor’s degree in computer science, Software Engineering, or a related field
• Experience developing SharePoint 2019, 2016, 2013, 2010 and MOSS 2007.
• 5+ years of experience in SharePoint development with a strong background in business processes and site/list architecture preferred.
• Extensive experience using 3rd Party and Microsoft migration tools for both on-premises and cloud-based implementations.
• Design and implement solutions using Power Platform solutions such as Power Automate, Power Apps, Power BI
• Experience with using process automation tools such as Nintex and K2
• Knowledge around related O365 products such as Teams, Yammer, Power BI
• Ability to write and execute PowerShell scripts.
• Experience with syntax and programming languages including .Net, C#, JavaScript, CSS, JSON, HTML 5, CSS
• Up to-date certifications for Microsoft 365, Power Platform, Microsoft Teams, Office 365

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The Senior Sales Specialist role is a quota-bearing sales persona, and the purpose is to primarily pursue, and land qualified leads identified by the Client Management team and Lead Generation Representatives. The Sales Specialist will identify new opportunities from a selection of existing accounts, and present solutions, value propositions, partner configurations, cost structures and revenue models to the client that meet their needs. The SS will work directly with clients at a variety of levels, as well as internal subject matter experts.

A substantial amount of time will be spent on engaged selling or supporting the sales process in partnership with Client Managers. Contribute to the pre-sales process by working with pre-sales architects to create the best solution design for the client.

Building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories will be a core focus of this role.

Job Description

• Productivity and Collaboration Sales Specialist role is someone who has experience and understanding of the Modern Workplace, Employee Experience and Hybrid Working value propositions. This is a quota-bearing sales persona, and the purpose is to primarily pursue and land qualified leads identified by the Client Management team and Lead Generation Representatives. The Sales Specialist will identify new opportunities from a selection of existing accounts, and present solutions, value propositions, partner configurations, cost structures, and revenue models to the client that meet their needs. The SS will work directly with clients at a variety of levels, as well as internal subject matter experts.
• A substantial amount of time will be spent on engaged selling or supporting the sales process in partnership with Client Managers. Contribute to the pre-sales process by working with pre-sales architects to create the best solution design for the client. Building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories will be a core focus of this role.

Responsibilities

•  Domain and industry Subject Matter Expert  Maintain Subject matter expertise in a technology domain, multiple domains or solutions set  Support the closure of sales based on technology domain knowledge  Address the technology conceptual challenges during the sales process  Maintain a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients  Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market  Contribute to the knowledge base of NTT Ltd’s solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams  Work with relevant technology vendors and ensure a deep understanding of their solutions and how they can contribute to our own solutions set

Client interaction and engagement, and understanding

•  Uncover and understand client business goals  Articulate the solution/deliverables that the client requires, as opposed to the products that they need to buy  Articulate our value propositions throughout all steps in the sales process  Conduct functional gap analysis and address business issues raised by clients  Prepare and conduct client workshops and presentations  Establish relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets  Use understanding of the client’s business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client’s need

Opportunity identification and closing sales

•  Be able to spot new sales opportunities within an account and work with the sales teams to drive them to closure  Pursue and land qualified leads identified by the client managers and other lead generation sources  Work alongside Client Managers to support the sales process, position technology solutions, and close the deal

Execute on the sales strategy

•  Support the wider territory sales plan and execute the sales strategy, and based on that define your own plan for your solution to achieve your sales targets  Develop and maintain clear account plans for appropriate clients and targets  Discover, forecast, and run opportunities in the medium and long-term.

Defining deals

•  Scope and document solutions to meet customer requirements  Identify, assess, and highlight client risks that could prove detrimental to the client’s organization and credibility

Supporting the Sales process

•  Collaboratively work with sales teams, especially Client Managers, to successfully close the deal  Partner with internal teams to ensure the scope of work and proposals are tracked and managed  Work closely with other in-territory counterparts and matrix teams to achieve the shared goal of growth  Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans, and account plans to drive the sales process  Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders

Knowledge, Skills, and Attributes Required

•  Demonstrate success in achieving and exceeding sales and financial goals  Mastery in developing and encouraging meaningful customer relationships up to C-level, particularly CFO’s and CPO’s  Delivery of engaging sales presentations.  Proficiency in team selling approach  In-depth knowledge of competitors and ability to apply competing successful sales strategies  Ability to define sales strategy  You will have a client-centric approach, able to understand customer problems and find best-fit solutions  Flexible to adapt quickly to short, new missions or urgent deadlines  Negotiation skills to craft solutions that are beneficial to customers, partners, and NTT overall  Strong business acumen  Client Engagement and management Skills  Sales Solution Skills  You are a phenomenal teammate, you know how to drive sales teams and collaborate with them

Required Experience

•  Solid sales experience in a technology or services environment  Sound understanding of IT Managed Services environment  Demonstrable experience of solution-based selling with a proven track record of sales over-achievement  Prior experience in selling complex solutions and services to C-Level clients  Experience in resolving a wide range of issues in creative ways to meet targets and objectives  Strong experience in networking with senior internal and external people in the specialist area of expertise  Expert level capability and the ability to work independently with little instruction on day-to-day workload Required Qualifications and Certifications

Additional Job Description

•  A Degree in a Technical or Sales field is preferred but not essential  Negotiation Skill methodologies  Solution Selling/SPIN skills  Experience and understanding of the Modern Workplace, Employee Experience, Hybrid Working value propositions  Knowledge and Experience within Productivity, Collaboration and Software Services Domains

Sales and/Technical understanding of the following solution areas

•  Device Management  Modern Endpoint Management  Workspace Analytics  Cloud VDI (Desktop as a Service)  M365 Deployment and Manage services  Traditional Microsoft deployments  End User Support Services and Managed Services  Communication Lifecyle Management  Unified Communications Services  Teams Solutions  Meeting Room Solutions  Workplace Consulting Services

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Key Responsibilities

•  Enhance or develop and maintenance of performance management scorecards for Group Services
•  Perform software customizations, ranging from basic to complex, in accordance to DD customization requirements  
• Demonstrated experience in managing end to end project implementation life cycle and manage multiple technical projects simultaneously
•  Provide insights from internal &/or external data analysis to identify both the business & technical capability opportunities  
• Understand DD business and provide solutions to multiple stakeholders’ business requirements.
• Manage client expectations during the implementation process  Provide subject matter expertise on Corporater EPM Suite and resolve issues reported by the clients. Responsible to review the product from not jus
• t a technical perspective but also from the end user’s perspective  Analyze and independently identify often complex problems within the software, a client's data, the knowledge-base. Reproduce and investigate issues reported by application users  Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions  
• Create knowledge base solutions and FAQs to add to existing product knowledge base

Essential Skills and Competencies

• Requirements gathering, SQL, Use case stories, Project planning, implementation & support, ETL & data processing, Agile project management, Microsoft Office and Microsoft Excel, Power BI, and User trainings

Qualifications & Experience

•  5+ years proven experience in similar role  
•  Degree in Information Technologies, Computer science/ MBA in Systems, MCA 
•  Demonstrated experienced with clients on product/project implementations within prescribed timeline and budget  
•  Excellent working knowledge on software development methodology as well as software product architecture 
•  Good knowledge on flow charting tools  Strong interpersonal skills and collaborate effectively in a team environment  
• Excellent analytical and documentation skills (including knowledge of research software and systems)  
• Willing to learn continuously and work in a fast paced and dynamic global environment

Desired personal skills

•  You have the highest standards of integrity and trustworthiness  
• You are structured, analytically driven and accurate  
•  Strong verbal and written communication skills  
• Strong interpersonal skills with a proven ability to influence and build strong relationships and to work with cross-functional teams.  
•  You understand the importance of collaboration, but can also work independently  
• Flexible to work with tight deadlines and working across time zones  
•  Hungry for further development and a proactive learner

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Job Description Summary

The Senior Managed Services (MS) Operations Manager operates as part of the MEA Center of Excellence and is accountable for service delivery in the CoE in the provision of the highest level of client satisfaction and the successful continuance of business operations within Dimension Data. They assist with the planning, building and support of delivering managed services and work with regional and local teams to meet business objectives.

Key Roles and Responsibilities

Planning and strategy:.

• Create and put into action a thorough CX operations strategy that is in line with the goals and objectives of the business.
• Determine metrics and key performance indicators (KPIs) to gauge performance in terms of customer satisfaction, operational effectiveness, and overall success.
• To spot trends, opportunities, and areas for improvement, conduct routine CX data analysis and reporting.
• Work together with senior management to define and hone the overall CX vision and roadmap.

Managing and leading a team.

• Establish a culture of cooperation, accountability, and constant improvement while leading, mentoring, and developing a high-performing team of CX specialists.
• To ensure both individual and team success, define team goals, establish performance targets, and give frequent feedback.
• Effective resource allocation is key to achieving operational goals and maximizing team output.
• Implement development plans for team members, identify training needs, and conduct routine performance evaluations.

Process enhancement and optimization:.

• To reorganize processes, boost productivity, and improve customer experiences, evaluate current CX practices, pinpoint pain points, then develop and put into practice solutions.
• To improve workflows and minimize manual effort, find and implement automation opportunities.
• To guarantee dependable, high-quality service delivery, monitor process adherence and compliance.
• To promote innovation and implement improvements in CX operations, continually assess market trends and best practices.

Cross-Functional Cooperation:.

• To ensure that CX initiatives and processes are integrated, work closely with other departments like marketing, sales, product development, and IT.
• Communicate with stakeholders to get their opinions, deal with any issues, and push for more customer-focused changes throughout the entire organization.
• Assist with customer experience-related strategies, initiatives, and projects by acting as a subject matter expert.

Customer insights and comments:.

• Utilize tools for gathering and analysing customer feedback, such as surveys, focus groups, and social listening, to gain knowledge and pinpoint areas that can be improved.
• Drive informed decision-making, product improvements, and service enhancements using customer data and insights.
• To anticipate future needs and proactively improve CX offerings, stay current on industry trends, emerging technologies, and customer expectations.

Academic Qualifications and Certifications:

• Typically requires substantial related experience with a Bachelor’s or equivalent degree; or extensive experience
• ITIL certification
• Five (5) years of experience planning and implementing mid-to large-scale Unified Communication (UC) projects.
• Five (5) years of experience managing and a leading technical team.
• Five (5) years of experience with infrastructure technology support and implementation
• Fluent knowledge of modern Unified Communications systems (i.e., Avaya Contact Center)
• Experience with Avaya Contact Center, Amazon Connect, Genesys Cloud.
• Experienced with ITSM functionalities such as change control, CMDB, ticket system.
• Demonstrated success leading and mentoring in the field of Unified Communications, Contact Center and enterprise file sync and share technologies.
• Demonstrated success implementing and managing large, complex, enterprise-class solutions.
• Prior experience using industry established project management techniques in accomplishing strategic objectives.
• Strong working knowledge of routing and switching technologies.

Knowledge, Skills and Attributes:

• Excellent organizational and team leadership skills
• Excellent communication skills – both verbal and written
• Ability to collaborate with internal stakeholders and external clients.
• Ability to understand budgets and cost management.
• Strong leadership skills including effective time management, prioritization and delegation of work.
• Excellent focus on client centricity
• Highly focused on business outcomes
• Ability to guide the team through transformational objectives set out by the business.
• Ability to communicate and work across different cultures and social groups.
• Ability to work well in a pressurized environment.
• Ability to adapt to changing circumstances.

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• Job Profile Summary

Manages sales directly to end-users of the organization’s products or services in a large specified geographic area or is responsible for a specific industry or product segment on a national or geographic basis.
 

• Job Description

The primary objective of Sales Management is to take responsibility for managing a team of sales specialists in order to assist in the achievement of sales targets through the allocation of territories and targets resulting in outstanding sales performance. Their role is a combination of management, selling, coaching, and leadership activities, with the objective of enabling their sales team to meet the sales targets assigned to them.
They manage a team of sales specialists, but they are not departmental or divisional managers.

Key Roles and Responsibilities:

• Collaborate with internal stakeholders to ensure that strategic sales objectives and targets are met.
• Assist their sales team to define the way they approach the market and achieve set targets.
• Ensure that sales procedures and policies as defined by the sales leadership are implemented and followed.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Align their team to the client segmentation strategy ensuring that the right level of resource is allocated to the right type of client.
• Responsible for the coordination of the activities of their sales teams, setting and measuring performance targets, account allocation, and enforcing the execution of the client account plans, call planning and opportunity qualification.
• Responsible for pipeline management and accurate forecasting.
• Support team by attending key client meetings and articulate how NTT(Ltd) can add value through our services and solutions.
• Take full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
• Act as mentor/coach and advisor that assists the sales force to set and keep to priority activities.
• Utilize sales tools and methodologies to manage account opportunities, pipelines, and forecasting efforts, ensuring accessibility and tool utility training.
• Plans and organizes multiple work outputs by assigning priorities and continuously reviewing objectives and goals.

Knowledge, Skills, and Attributes:

• Sales business acumen - the skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd's business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.
• Sales client engagement & management - the skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing client expectations. Developing the skills required to know your client, building effective & lasting relationships with them, and being seen as a trusted advisor.
• Sales solution skills - the knowledge of NTT Ltd’s offerings, use cases, and market trends and the skill to apply them to the individual client and prospect situations that position the sales team member as an expert client advisor. Success will require the ability to link NTT Ltd offerings, including high-value services to a specific client and prospect needs and outcomes.
• Sales resources optimization - building internal relationships, working with pursuit teams, and leveraging vendors as resources throughout the sales cycle.
• Sales pursuit - the skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
• Sales strategy execution - The skills to ensure that the sales strategy is aligned to the business strategy.
• Sales business management - the skills to ensure that target setting and associated processes is aligned to meeting the target.
• Sales talent management & enablement - the skills to ensure that results are achieved through effective talent management.

Academic Qualifications and Certifications:

• Bachelor’s degree

Required Experience:

• Demonstrable level of relevant experience in a similar role within a related environment
• Solid previous experience operationally managing a sales team
• Good experience dealing with clients and engaging to influence sales
• Previous demonstrable experience in the sales management role
• Sound strategic and operational planning experience

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Working at NTT

• Remote work (would consider candidates from the following Provinces: Gauteng, Western Cape, Eastern Cape and Kwa-Zulu Natal)

Summary:

• We are seeking a skilled QA Test Engineer with 3-5 years of experience in .NET and web applications to join our team. In this role, you will be responsible for ensuring the quality and reliability of our software through rigorous testing and automation.

Beneficial Skills and Qualifications:

• General IT Degree or Diploma with Programming as a subject or 1 year Microsoft aligned Programming Diploma.
• ISTQB Foundation Certificate.
• ISTQB Automation Engineer Certificate (Advantageous).

Requirements:

• 3 -5 years of experience in QA testing with a focus on .NET and web applications.
• Must be able to write code (C# & SQL).

Experience with automated testing tools such as Selenium, Playwright, or similar testing frameworks.

• Experience in unit testing frameworks such as nUnit, and xUnit. Familiarity with Jest, Mocha, Jasmine, Protractor or Baretest will be a plus.
• Experience with load testing tools to evaluate system performance.
• Experience with API testing tools such as Postman or SoapUI.
• Experience in writing SQL queries.
• Experience using Git.
• Solid understanding of STLC standards and testing fundamentals.
• Familiarity with regression testing and the ability to design effective test suites.
• Familiarity with Continuous Integration and Continuous Deployment (CI/CD) pipelines using Azure DevOps.
• Ability to communicate with the development team on any bugs found and follow up and re-test bugs.
• Ability to communicate with the development team for any changes required to create the automated tests. E.g., Add Id's on elements etc.
• Excellent problem-solving and communication skills.
• Strong attention to detail and ability to work in a fast-paced, agile environment.

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Summary:

• We are seeking a highly skilled Senior .NET Integration Support Developer with expertise in Azure to join our team. In this role, you will primarily focus on providing support and maintenance for our existing integration system built on .NET technologies and Azure services. Your responsibilities will include daily system checks, pre-emptive identification of bugs, triaging and resolving incidents, and assisting with new release deployments using Azure CI/CD pipelines. You will work closely with cross-functional teams to ensure the smooth operation and continuous improvement of the integration system.

Responsibilities:

• Perform daily system checks to monitor the health, availability, and performance of the existing integration system.
• Proactively identify and address potential bugs, vulnerabilities, and performance bottlenecks in the integration system.
• Triage and resolve incidents reported by stakeholders or identified through monitoring tools, adhering to defined SLAs.
• Collaborate with development teams to investigate and debug integration issues, analyzing logs, and conducting root cause analysis.
• Implement corrective actions and enhancements to address identified issues, following established change management processes.
• Assist with the deployment of new releases and updates to the integration system using Azure CI/CD pipelines, ensuring smooth transitions and minimal disruptions.
• Provide technical guidance and support to stakeholders, helping them understand the capabilities and limitations of the integration system.
• Contribute to the continuous improvement of the integration system by proposing and implementing optimizations and enhancements.
• Collaborate with cross-functional teams to gather requirements and provide input on the design and architecture of new integration features and enhancements.
• Document support procedures, troubleshooting guides, and knowledge base articles to facilitate efficient incident resolution and knowledge sharing.

Requirements:

• 5+ years of experience as a .NET developer with a focus on supporting and maintaining integration solutions using Azure technologies.
• Strong expertise in troubleshooting, debugging, and resolving integration issues in .NET technologies, such as .NET Core, ASP.NET Web API, and WCF.
• Extensive experience with Azure Integration Services, including Logic Apps, Service Bus, Event Grid, and API Management.
• Proficiency in C# programming language and the .NET Framework.
• Solid understanding of messaging protocols and formats such as REST, SOAP, JSON, and XML.
• Familiarity with Azure DevOps and CI/CD pipelines for automated deployment and release management.
• Experience with Azure Functions and serverless computing for lightweight integration scenarios.
• Knowledge of authentication and authorization mechanisms in Azure, such as Azure AD and OAuth.
• Strong troubleshooting and problem-solving skills with the ability to analyze and resolve complex integration issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Ability to work in an agile environment and deliver high-quality support within defined SLAs.

Beneficial Skills and Qualifications:

• Experience with Azure App Service, Azure Logic Apps Custom Connectors, and Azure Event Hubs.
• Familiarity with Azure Data Factory and Azure Databricks for data integration and transformation.
• Knowledge of Azure Service Fabric for building microservices-based architectures.
• Azure certifications such as Azure Developer Associate or Azure Solutions Architect.

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Job Summary:

Develops and executes security controls, defences and countermeasures to intercept and prevent internal or external attacks or attempts to infiltrate company email, data, e-commerce and web-based systems. Maintains hardware, software and network firewalls and encryption protocols. Administers cybersecurity policies to control physical and virtual access to systems. Performs network security audits and testing and evaluates system security configurations to ensure efficacy and compliance with policies and procedures. Conducts penetration testing and vulnerability assessments of applications, operating systems and/or networks. Responds to cybersecurity breaches, identifies intrusions and isolates, blocks and removes unauthorized access. Researches and evaluates cybersecurity threats and performs root cause analysis. Assists in the creation and implementation of security solutions. Provides information to management regarding impact on the business caused by theft, destruction, alteration or denial of access to information and systems.

Working at NTT

The Information Security Analyst will be responsible for the planning, implementation and execution of daily/weekly/monthly security tasks that ensures that the clients are compliant with the required standards by providing analysis, administration, and advisory input. The focus will be on the maintenance of compliance, security, and risk functions in correspondence with all service offerings. This will ensure the appropriate identification, protection, response, and recovery of information security threats across all service lines.

The role will require the Information Security Analyst to work closely with clients displaying good client engagement skills with a high level of professionalism. Certification, both in vendor, technology and product is required at a mid to specialised level with continual progress towards an expert level.

PO 1: Risk Management             

•  Complies to all mandated policies, laws and audit requirements
•  Managed environment is safe and secure – Security patch management

PO 2: Operational Excellence    

•  Operates an environment that is reliable and stable
•  Incident Management
•  Service Request Management
•  Capacity Management
•  Availability Management
•  Continuity Management
•  Life Cycle Management

PO 3: Continual Improvements

•  Operate an environment that is efficient, optimized and standardized.

PO 4: Project    

•  Projects are delivered on time, within budget and meets or exceeds customer quality expectations.

Qualifications, Knowledge, and Experience

•  Bachelor’s degree in information system (3+ Years)
•  ITL v3 (2+ Years)
•  SOC/SIEM (3+ years)     
•  Vulnerability Management (3+ years)    
•  Azure Security MAZ500 (3+ years)          
•  Cisco Meraki (1-2 years)
•  Checkpoint CCSA (4+ years)       

Behavioural Competencies/Technical Competencies

Essential

•   Passion for all things security
•   Ability to operate independently as well as in a team environment
•   Excellent communication skills – verbal and written
•   Excellent documentation skills
•   Strong client focus
•   Strong planning and organisational skills
•   Perform well under pressure
•   ITIL v3
•   Have a proactive approach     Essential
•   Security Protocols
•   Security information monitoring solutions
•   Firewalls inclusive of DMZ and IPS
•   Content Filtering
•   End point protection
•   VPN
•   SIEM/SOC
•   Splunk
•   Vulnerability Management
•   EDR
•   DDoS
•   PKI
•   Identity and access management
•   Data Security Concepts and principles
•   Azure Security

Desirable

•   Service management solutions
•   Be coachable
•   Able to manage time effectively and set priorities appropriately
•   Able to maintain professional demeanour under stress
•   Able to operate within customer standard operating procedures
•   Strong listening skills Desirable
•   Sound knowledge of system monitoring platforms
•   Data Access Governance
•   PCI
•   Familiar with on prem and cloud security concepts
•   Knowledge disaster recovery
•   Security awareness programmes
•   Threat hunting concepts and technologies
•   SOAR knowledge/experience
•   DLP
•   SASE knowledge/experience
•   SWG knowledge/experience

Special Requirements

•   3+ Years work experience in a security environment
•   2-5+ years in a similar role within an ICT organisation provision managed services
•   Experienced in writing technical documentation and experience in co-ordination with TAC

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Job Profile Summary

Our Service Delivery Management Specialist (Networks) will be responsible for high-level relationship management with clients. Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution.

Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client’s business.

They will provide leadership and direction to a network services teams and external partners while partnering with business leaders to identify opportunities, requirements and solutions to support business growth, change, and development with the introduction of new technology solutions. 

Job Description

• The Service Delivery Management Specialist (Networks) will engender a coordinated, user-oriented service by defining and directing overall Network strategy for the client and ensure that the company maintains a future ready technology and product strategy that is scalable, customer-centric, and innovative.  The successful candidate will have significant customer experience as well as collaborating with influential vendors, partners, and Business Stakeholders.  

Key Roles and Responsibilities:

 In collaboration with the relevant stakeholders, define the Network vision and drive all aspects of the Network Strategy, ensuring that technology-based solutions and services are fully supported by the right architectures, systems, and operating models.   Accountable for Network Services, Projects, Operations, Security, and budget   Partner with the other service departments to deliver the innovation, development and deployment of new Network and Unified Communication technology solutions providing strong leadership and senior level advocacy for their delivery.    Partner with the business to understand evolving work trends in design, engineering and modelling software which need to be supported by the underlying network infrastructure.   Collaborate with Operational peers such as Regional Business Liaisons and Head of Infrastructure.    Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.  Develop and manage an annual operating budget and work with the Commercial Team, ensure that monthly and pass-through billing happens.  Accountable for the Network Services budget and capacity planning  Assume technical lead role during outage management; monitor functions and coordinate inter-team corrective actions; assists team members with problem resolution and communicate with stakeholders.   Act as the subject matter expert on Network technology and services matters, challenging and coaching service managers, thriving to exceed Service Level Objectives and delivering outstanding value to the business.   Conduct monthly roadmap reviews with relevant service managers and Senior Leadership team represents, communicating on project health status, milestones, issues and budget.    Work closely with Information Security, to ensure that client networks are maintained in a highly secure state, and that operating procedures and methods are best suited to maintain security of the company networks.   Work with the Unified communications team to ensure that the client’s network systems fully support the needs of the company in telephony and other communications media.   Manage the client networks and take accountability for the services.     Ensure all network service outages are restored in a timely manner and abide by the fix once principles.    Guide the team in Programme and Project Management to ensure delivery against Enterprise Network Services team annual strategic roadmap objectives.    Work closely with the Network Solutions Architect to ensure that designs are properly thought through in a timely manner as necessary for project deliveries.    Drive continual service improvement initiatives aimed at improving service quality, IT and business outcomes.  Ensure that all risks relating to the network services are managed and mitigated effectively.

Management  

•  Overall management responsibilities for Network Service teams.   Lead and manage the Network Services function to ensure a coordinated, user orientated service.   Manage vendor relationships by communicating effectively, holding vendors accountable, and cultivating a positive working relationship.   Ensure that technology standards and best practices are maintained across the organisation.    Work with Product Owners and stakeholders in other departments to ensure that Technology strategy and execution align.    Drive the adoption of right sourcing strategy, software defined everything and automation.   Manage the budget for Network Services including reporting and forecasting.   Demonstrated management experience of matrix and multicultural teams over several

Knowledge, Skills, and Attributes:

•  Ability to lead and coach a team  Ability to establish strong relationships with internal stakeholders and external clients  Excellent relationship-building skills  Strong ability in managing coordinated delivery of service  Excellent written and verbal communication skills  Strong collaboration skills  Ability to work well in a pressurized environment  Excellent client centricity  Excellent business acumen and commercial skills  Highly analytical with proven negotiation skills  Passionate, strong initiative, self-driven with a commitment to succeed

Qualifications, Skills and Experience Essential  

•  Bachelor’s degree and/or equivalent experience in Information Technology, Computer Science or Business Management    Experience of progressive experience in Information Technology management with focus on network disciplines, and voice/video services will have been gained over an extensive period   Significant experience in the following IT infrastructure concepts and solutions:    In depth knowledge of architectures, monitoring, security control, redundancy, and high availability for network, voice and wireless system    Strong experience of Software Defined Networking   Firewall and cloud firewall architecture knowledge (Checkpoint and Zscaler)   Knowledge of WAN Optimization (BGP, MPLS, VPN)   Highly available architectures, with resilient network design experience    Network performance management and capacity planning    Solid understanding of Huawei networking   Long experience of investigating and managing network related incidents   Good product management experience.    Strong knowledge of cyber-security and Network Security.    Demonstrable and practical experience as Network Services leader 

Representative experience should include: 

• Cisco & Huawei networking qualifications   Remote access technologies  Knowledge of WAN Optimization (BGP, MPLS, VPN)  Wireless technology for the enterprise with highly secure technologies   Core network infrastructure for both on-premises, cloud, and DR providers   Intense routing, firewall, VPN access technology experience   Understanding of network patterns and approaches ITIL certification Technical Certifications beneficial Cisco/Meraki Licensing Connectivity Data centres & Networking

Required Experience:

•  Demonstrated client engagement experience at a very senior level  Demonstrated experience in a Managed Services and/or Support Services environment  Demonstrated years of experience managing and leading a service delivery team and/or related function

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About the Job

Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.

• Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
• Establishes and maintains lines of communication with design engineering and software development on design, reliability, and maintenance issues.
• Ensures that engineers are current with the latest upgrades and/or new releases.
• May be involved in customer installation and training programs.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following:
• complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.
• Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
• Establishes and maintains lines of communication with design engineering and software development on design, reliability, and maintenance issues.
• Ensures that engineers are current with the latest upgrades and/or new releases.
• May be involved in customer installation and training programs.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

What will make you a good fit for the role?

Standard career level descriptor for job level:

•  Assignments are received in a goal-oriented format and resources are allocated to meet these goals
•  Gives guidance to subordinates but allows latitude within organization’s policies and procedures
•  Recommends policy / process changes that affect immediate area
•  Works on issues of diverse scope
•  Follows procedure when methods for solutions need to be selected
•  Acts as advisor to meet schedules or when technical issues need to be resolved
•  Responsible for schedules and performance requirements
•  May have budget responsibilities
•  Mistakes may incur costs or impact short-term goals
•  Interacts with subordinates, customers or peers from other areas on matters pertaining to functional area
•  Leads co-operation between members and teams

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The role of Data Center Operations Analyst is responsible for the installation, maintenance and provision of hardware and software support of data centers, performing a range of IT and administrative tasks to ensure efficient and organized data center systems.

Key Role and Responsibilities:

• Responsible for providing installation (racking) services for all network and server hardware at the data centers per established standards.
• Troubleshoot and resolve incidents, in adherence to data enter processes regarding incident tracking, response, and documentation.
• Walk-through of the computer centers, monitor computer and facilities equipment.
• Coordination of computer room tasks carried out by vendors, and various internal stakeholders.
• Monitor network stability and performance to ensure 24x7 operations and resolving service impacts as they occur.
• Monitor / audit server operating systems and hardware.
• Liaise with other support staff to ensure uptime maximization and delivery of high-quality services.
• Facilitate escalation and resolution of issues with vendor to ensure vendor meets commitments and provides feedback on vendor performance and issues.
• Scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment.
• Contribute to the development and implementation of policies to ensure work operations are carried out in an efficient and timely manner.
• Maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the data center.
• Provide input and assist with application and environment upgrades/changes.
• Carry out scheduled and preventative system maintenance to ensure computer systems / network are in good working order.
• Preparing and distributing relevant internal and external reports.
• Carry out of assessments to identify and address inefficiency in power and cooling systems.
• Implement data and system security measures in order to reduce exposure to downtime risks and maintain contact with clients to offer data and systems support services.
• Conduct research to identify industry trends and changes in software and hardware systems.
• Monitor local area networks, wide area networks, and data communications systems to ensure optimum performance

Knowledge, skills and attributes:

• Ability to establish and maintain positive trust relationships with customers and internal colleagues
• in-depth knowledge of applications by Microsoft, UNIX, Linux or Cisco technologies
• Ability to produce concise reports on data center operations
• Proficient in designing, operating, and maintaining computer network systems
• Good analytical and critical thinking skills
• Ability to execute by working through others, influencing without authority, and dealing with ambiguity
• Communicate effectively and concisely with stakeholders, senior managers, and leaders
• Ability to both contribute strategically to this relatively new team and support strategic decisions
• Basic knowledge of TCP/IP fundamentals and commonly used network protocols
• Solid understanding of system monitoring tools
• Good knowledge of data center applications

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Computer Science, Computer Engineering, IT or related field
• Relevant vendor certifications, including ITIL foundation
• CNet Training Certified Data Center Design Professional (CDCDP)

Experience required:

• Demonstrated experience with critical environment / data center maintenance and repair cost management
• Previous experience gained in a similar role
• Experience maintaining and managing servicer and network equipment inventory

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About the Job

The role of a Service/Product Offer Management Specialist is responsible for managing the lifecycle of a product or service within NTT Ltd.

They bring the knowledge of a product or service to the required crafting of a technical solution(s) in support of NTT clients. They have a strong understanding of the organisation therebu ensuring that their crafted solution(s) meet client requirements.

This role is responsible for effectively promoting and positioning NTT’s product and / or services in the market. They are required to identify new commercially viable products or services, as well as any opportunities for the enhancement of existing products or services.

By monitoring the legislative, regulatory environment and shareholder requirements, the Service Product/Offer Management Specialist can provide insights and impact assessments to the organisation and ensure full compliance.

Key Role and Responsibilities:

• Engage with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements
• Achieve set and agreed product sales to meet specified financial goals
• Develop and deliver product training to client facing staff
• Influences and guides the Sales team to ensure that they are equipped to close deals that involve their products and services
• Engage with and offer support to internal and external stakeholders to ensure the project’s success
• Analyse product data to establish trends and insights using internal and external sources
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services
• Research and interpret competitor offerings and market trends against NTT client base with a strong data analysis focus
• Review of product profitability
• Determines the appropriateness of pricing of exiting and new investments strategies in line with projected value, competitor offerings and market trends
• Product design and modelling/testing new and existing solutions
• Draft and maintain product specifications documents
• Evaluate market trends associated with the particular product of product line.
• Work closely with product vendors
• Work closely with Engineers, Consultants and Project Managers during the initiation stage of a project to ensure its success
• Provide product knowledge input assistance for compiling client proposals.
• Write RFI/RFP responses and bids and obtain vendor product certification for the product portfolio
• Recommend product enhancements and updates to identify new business opportunities
• Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users

Knowledge, skills and attributes:

• Proven technical expertise and extensive industry experience
• Good understanding of the technology industry
• Sound analytical skills and proficient with analysis of large data sets
• Investigative nature to unpack complicated problems
• Proactive and able to use initiative
• Evidence of being able to work collaboratively
• Highly proficient in MS Excel and skills in programming
• Comprehensive knowledge of product management and service development life cycles
• Expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Knowledge of sales strategies and concepts

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or Commence etc.

Experience required:

• Demonstrable experience in a similar position
• Relevant experience in the technology industry
• Demonstrable track record of involvement in design and implementing new products or product lines.
• Information Technology sales experience