Data Center Operations at NTT Ltd.

The role of Data Center Operations Analyst is responsible for the installation, maintenance and provision of hardware and software support of data centers, performing a range of IT and administrative tasks to ensure efficient and organized data center systems.

Key Role and Responsibilities:

• Responsible for providing installation (racking) services for all network and server hardware at the data centers per established standards.
• Troubleshoot and resolve incidents, in adherence to data enter processes regarding incident tracking, response, and documentation.
• Walk-through of the computer centers, monitor computer and facilities equipment.
• Coordination of computer room tasks carried out by vendors, and various internal stakeholders.
• Monitor network stability and performance to ensure 24x7 operations and resolving service impacts as they occur.
• Monitor / audit server operating systems and hardware.
• Liaise with other support staff to ensure uptime maximization and delivery of high-quality services.
• Facilitate escalation and resolution of issues with vendor to ensure vendor meets commitments and provides feedback on vendor performance and issues.
• Scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment.
• Contribute to the development and implementation of policies to ensure work operations are carried out in an efficient and timely manner.
• Maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the data center.
• Provide input and assist with application and environment upgrades/changes.
• Carry out scheduled and preventative system maintenance to ensure computer systems / network are in good working order.
• Preparing and distributing relevant internal and external reports.
• Carry out of assessments to identify and address inefficiency in power and cooling systems.
• Implement data and system security measures in order to reduce exposure to downtime risks and maintain contact with clients to offer data and systems support services.
• Conduct research to identify industry trends and changes in software and hardware systems.
• Monitor local area networks, wide area networks, and data communications systems to ensure optimum performance

Knowledge, skills and attributes:

• Ability to establish and maintain positive trust relationships with customers and internal colleagues
• in-depth knowledge of applications by Microsoft, UNIX, Linux or Cisco technologies
• Ability to produce concise reports on data center operations
• Proficient in designing, operating, and maintaining computer network systems
• Good analytical and critical thinking skills
• Ability to execute by working through others, influencing without authority, and dealing with ambiguity
• Communicate effectively and concisely with stakeholders, senior managers, and leaders
• Ability to both contribute strategically to this relatively new team and support strategic decisions
• Basic knowledge of TCP/IP fundamentals and commonly used network protocols
• Solid understanding of system monitoring tools
• Good knowledge of data center applications

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Computer Science, Computer Engineering, IT or related field
• Relevant vendor certifications, including ITIL foundation
• CNet Training Certified Data Center Design Professional (CDCDP)

Experience required:

• Demonstrated experience with critical environment / data center maintenance and repair cost management
• Previous experience gained in a similar role
• Experience maintaining and managing servicer and network equipment inventory