MS Operations Manager at NTT Ltd.

About the Job

Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.

• Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
• Establishes and maintains lines of communication with design engineering and software development on design, reliability, and maintenance issues.
• Ensures that engineers are current with the latest upgrades and/or new releases.
• May be involved in customer installation and training programs.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following:
• complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.
• Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
• Establishes and maintains lines of communication with design engineering and software development on design, reliability, and maintenance issues.
• Ensures that engineers are current with the latest upgrades and/or new releases.
• May be involved in customer installation and training programs.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

What will make you a good fit for the role?

Standard career level descriptor for job level:

•  Assignments are received in a goal-oriented format and resources are allocated to meet these goals
•  Gives guidance to subordinates but allows latitude within organization’s policies and procedures
•  Recommends policy / process changes that affect immediate area
•  Works on issues of diverse scope
•  Follows procedure when methods for solutions need to be selected
•  Acts as advisor to meet schedules or when technical issues need to be resolved
•  Responsible for schedules and performance requirements
•  May have budget responsibilities
•  Mistakes may incur costs or impact short-term goals
•  Interacts with subordinates, customers or peers from other areas on matters pertaining to functional area
•  Leads co-operation between members and teams