Data Centre Technician at NTT Ltd.

Working at NTT

• The role of Data Center Technician is responsible for carrying out a range of services which enable the maintenance of data center equipment and processes including but not limited to technical support and performing system / network installations, configuration, etc. to ensure optimum operations.

Key Performance Indicators:

• Assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum.
• Monitor, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems.
• Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors.
• Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.
• Coordinate daily with a multitude of third-party vendors ensuring adherence to contracted SLAs.

Knowledge, skills and attributes:

• Oversee all aspects of the data centre’s critical physical infrastructure.
• Responsible for the overall operation and maintenance of all electrical, mechanical, HVAC equipment and fire suppressant systems within the data centre.
• Supervising multi-disciplinary teams of staff and vendors including cleaning, maintenance, grounds and security.
• Ensure adherence to all established policies, procedures and guidelines as required by business (ISO 14001, ISO 27001, Data Centre Tier III certifications).
• Implementing multi-functional projects and/or systems. Defining and documenting and manage scope, expectations, implementation approach, deliverables and acceptance testing criteria, whilst appropriately managing risk.

Academic Qualifications and Certifications:

• National diploma or degree in Electrical qualification preferable
• Minimum 5 years relevant data center experience
• Extensive knowledge on Data Centre environments and critical infrastructure systems.
• Certified Data Centre Professional (CDCP)/ Certified Data Center Expert (CDCE).

Experience required:

• An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units.
• Proven track record of vendor and contractor management - overseeing and agreeing contracts and providers for services including security, parking, cleaning, technology.
• Has a strong aptitude for trouble shooting and problem solving.
• Ability to maintain SLAs through the implementation of proactive issue detection and reporting.
• Driving the delivery of improvements. Interacting across functional areas to ensure objectives are met.
• Detailed knowledge of technical and business concepts of a number of related applications areas.