Software Lifestyle Specialist at NTT Ltd.

About the Job

We are looking for a Software Lifecycle Specialist (SLS) who is able to build and maintain client relationships to drive value for our client’s software estate and increase lifetime value for NTT. As the primary software post-sale point of contact for clients, the SLS drives client-facing activity through NTT’s Software Lifecycle Specialist Charters of Adoption, Expansion, and Renewal of software. Acting as the clients’ trusted advisor for software, the SLS helps the client realise value from their relationship with NTT and ensure the client’s relationship experience is a positive one. The SLS is required to work in partnership with NTT’s sales, Client Success Management, Client/Service Delivery Management, and our key OEM Software Partner teams to deliver in-contract growth through increased software consumption and successful on-time renewals.

SOFTWARE LIFECYCLE SPECIALIST RESPONSIBILITIES

• Works closely Client Managers and Service Delivery Managers to ensure consistent & effective client engagements, leveraging resources as required.
• Accountable for the client’s deployment and adoption of their software investments.
• Creates Software Success plans to help accelerate software usage and feature adoption.
• Ensure alignment to the Line of Business and IT Team to ensure business and/or operational objectives are being achieved.
• Drives activities to demonstrate how to adopt new features of the software suite and communicate with the Client Manager.
• Ensures adoption plans are updated and regular business review meetings are held to demonstrate value to the client.
• Drives regular training programs with the client on how to use specific software features.
• Identifies opportunities to upsell, cross sell and expand Software offerings as well as ensure the uptake of NTT Service offers.
• Responsible for reporting success metrics back into NTT and its vendors.
• Act as the conduit between the Client Managers and Professional Services and Consulting.
• Ensure that NTT is making the most of the vendor Activation rebates and Lifecycle Advisor Credits.
• Partners with the Client Success Managers to ensure successful renewals of software.
• Actively documents case studies and drives the design of the software defined infrastructure offering, usage and adoption, interfacing with the vendor and services delivery team, KPI, adoption of delivery obligations and renewal.

KEY KNOWLEDGE, SKILLS, AND ATTRIBUTES:

• Strong knowledge and understanding of software lifecycle selling & software enterprise agreements.
• Strong knowledge and understanding of vendor software subscriptions services.
• Strong knowledge and understanding of IT service environment, service operations, and ITIL practices.
• Ability to interpret complex data/reports, derive business insights and define relevant operating responses.
• Ability to interpret a client’s business strategy/plans and understand opportunities for NTT solutions/service.

QUALIFICATIONS & EXPERIENCE

• Tertiary level qualification such as a business management or equivalent degree.
• Certification and working knowledge of ITIL practices.
• Additional relevant vendor certifications across would be advantageous e.g. Cisco, Palto Alto, Fortinet, Mimecast, Checkpoint etc.
• Demonstrable experience in a Professional Services, Managed Services, Support Services, and/or Outsourcing environment
• Demonstrable experience in a client-facing role in one or more Sales, Service, or Consultancy disciplines in a large-scale (preferably multi-national) IT services environment.
• Significant experience in sales and client engagements at manager level within a commercial service offering environment.