Latest Job Opportunities at Epiroc

Mission

• This position is to promote the technical support and communication flow, technical service and competence of the Boomer - Boltec - LHD equipment within Epiroc.
• To ensure Customer Satisfaction during the contract period, through the cognizance of machine performance, and availability, including operating costs, and the safety of employees as well as the efficiency of labour

Main Duties & Responsibilities:

• Installation & Commissioning of underground Diesel equipment
• Troubleshooting and technical assistance on Underground drilling / Bolting / Hauling equipment
• Optimize Drilling & Bolting application according to underground environment
• Assist on right drilling tools and GET are used to ensure optimum drilling / hauling performance
• Ensure all pressure and RCS setting are aligned to mining application
• To ensure equipment performance and high equipment availability,
• Conduct regular machine audits / daily inspections
• Assist customer in Schedule and Preventive and back log maintenance 
• Assist customer in Workshop repair jobs
• Attend Breakdown Calls
• Assist in Maintenance and critical parts planning
• Conduct operator and maintenance staff training and evolution
• Share best practises and assist Operator in drilling / Bolting / Hauling application
• Implementation of Technical Service Bulletin / Modification as and when applicable
• Process Warranty claims as and when applicable
• Perform RigScan on scheduled intervals
• Coordinate with Technical Team at head office
• Build strong relationships with our customers
• Commissioning of machines
• Pre-delivery service, some in workshop and on site
• Commissioning of underground equipment
• Implementation and monitoring of new technologies in area of responsibility
• Weekly status reports
• Suggested improvements to Epiroc and customers
• Record keeping of implementation process with suggested improvements

Communication:

• Reports on all site visits to clients and manager
• Customer activity / prospects
• Customer problems
• Communication with your office, on an ongoing basis, of your movements
• Monthly Utilisation must be above 85%Main Responsibility or Functions of the Job

Educational Qualification:

• Grade 12
• Technical qualification (Trade Test)
• Experience on underground TMM equipment.

Required Skills and Capabilities:

• Very strong technical background
• Computer literacy
• Good customer relations
• Good telephone manners and skills
• Good product knowledge
• Interpersonal skills to work with customers and suppliers and to work as part of the
• Technical Support team
• Be able to work independently without supervision
• Be presentable to customers in grooming and dress code

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Main Duties & Responsibilities:

• To plan Maintenance activities, machine planning and forecast planning for the Parts & Services Division.
• Coordinate the right planning of the service processing
• Forecasting and tracking of resources, parts and consumables required for Internal and external jobs for field activities.
• Receive customer scope of work and verify that information is complete and expected delivery dates are feasible.
• Provide regular updates of job progress and communicate delays or other challenges promptly to internal and external customers.
• Facilitate and act as chairperson for formal routinely held team meetings, keep minutes   and actions plan.
• Costing of Jobs.
• Providing weekly cost updates on WIP.
• Prepare quotations for repairs as per agreed scope of work.
• Managing and controlling of Work in Progress (WIP).
• Maximize the overall utilization of the technicians to gain efficiencies and recoveries.
• Self-development - E learning and allocated training by technical manager  
• Will carry out any other function or duty as may be required in terms of "The Epiroc Way".

Competences, skills and experience:

• Strong technical background, preferably within mining/construction equipment.
• Experience in Planning and Scheduling for field activities.
• Compilation of SOM and scope of work quotations and job cost analyses.
• High level of computer literacy, MS Excel, Project, Word, Power Point etc.
• ERP System knowledge and/or experience.
• Strong technical background, preferably within mining/construction equipment.
• Experience in Planning and Scheduling for field activities.
• Compilation of SOM and scope of work quotations and job cost analyses.
• High level of computer literacy, MS Excel, Project, Word, Power Point etc.
• ERP System knowledge and/or experience.
• Self-starter, analytic and results driven.
• Maintenance planning experience,
• SAP experience
• JDE or equivalent

Educational Qualifications:

• Grade 12
• N4 with Applicable Trade (Millwright)

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Main Duties & Responsibilities:

Strategic

• Ensure extensive warehouse support to Epiroc as a whole.
• Participate in overall strategy plan and development of the department. Understand the business strategy, the customers and our products to communicate and deploy the vision in a meaningful way into the department.
• Constantly seek opportunities for improvement encompassing the areas of process, people and technology to drive service, in line with the strategy of the business.
• Creating an environment, which drives ideas, personal development, product leadership, while demonstrating the behaviors associated with a role model and a leader. Responsible for coaching and developing staff to achieve high levels of performance individually and as a team.
• Identify failing processes. Develop and implement new processes to eliminate non-conforming processes.
• Determines the customer requirements by maintaining contact and building relationships with customers.
• Develop and recommend appropriate instructions and procedures for the administration of the warehouse.
• Implement, Monitor and continually improve the warehouse performance against set objectives.

Supervisory functions

• Manage site administrator and store assistants.
• Ensure security in the warehouse area.
• Ensure that the inventory in the warehouse is always secure.
• Ensure that no unauthorized entry to warehouse.
• Report all anomalies or suspicions to the Bathopele Contracts Manager and Operation Manager.

Stock responsibility

• Sign off monthly stock take/ annual stock takes and investigate any variances.
• Manage staff in terms of receiving, storage and stock issuing.
• Do stock counts in the form of daily cycle counts.
• Assist with the national distribution of spares and equipment.
• Assist with OSMI distribution/ return to Central Warehouse/ RDC Jet Park.
• Control WIP.

Reporting

• Performance reporting in assigned KPI’s.
• Monthly management reports.
• Monitor cost and warehouse performance.

People management

• Manage staff performance and conduct annual performance appraisals and training needs analysis of warehouse employees.
• Manage leave approvals, overtime, and standby for all warehouse personnel.
• Contribute to a positive working environment where employees feel motivated.
• Evaluate the performance and proficiency of personnel in the department and recommend staff for necessary training to improve skill levels.
• Discipline staff when required.
• Recruitment

SHEQ Compliance

• Manage Information Management System in terms of procedures, process reviews, updates and quality of packaging.
• Ensure 6S/ housekeeping standards maintained.
• Report incidents.
• Comply with International Standards Organisation (ISO) certifications.
• Corrective action requests.
• Preventative action requests.
• Prepare for audits.

General

• Maintain, implement and enforce departmental policies, procedures and processes to ensure compliance to corporate governance requirements and Group Internal Controls. Ensure departmental compliance to Company Policies & Procedures.
• Carry out additional duties as may become necessary to ensure the successful operation of the company.
• Will carry out any other function or duty as may be required in terms of the Epiroc Code of Conduct.

Educational Qualifications and Experience:

• Grade 12
• Relevant Degree in Logistics, Supply Chain or Warehousing.
• If no tertiary qualification, previous 10 years of experience in warehousing environment with at least 5 years managerial experience.
• Valid Driver’s License.

Required Skills and Capabilities:

• Problem-solving skills.
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
• Motivational skills and an ability to supervise and lead a team of store assistants and site administrator.
• An ability to work well under pressure.
• Organizational and planning skills.
• Good personal presentation, especially when working with customers face-to-face.
• Knowledge of warehouse principles and practices.
• Knowledge of warehouse management software, databases and CRM tools.
• Computer literacy with thorough knowledge of Microsoft package (Word, Excel and PPT).
• ERP knowledge.
• Have a good understanding of how the Supply Chain is functioning i.t.o different functions, KPI’s, processes and flows.