Debt Collector Supervisor | Europcar | Bruma, Johannesburg at Motus Holdings Limited

Job Outputs:

• Manage team to meet KPI’s, including but not limited to achievement of collection targets.
• Manage daily queries with internal & external customers and relevant stakeholders.
• Monitor and manage all customer communications to ensure effective and professional standards are maintained.
• Monitor and manage all customer feedback to ensure positive CSI is maintained.
• Monthly book reviews and performance reviews with team members.
• Approve authorization from banks for credit card transactions.
• Ensure daily recons are reviewed and managed within the guidelines set out by standard operating procedures.
• Provide support and assistance to staff to resolve problems effectively and without delay.
• Ensure daily, weekly, monthly reports are compiled and submitted timeously.

Qualifications and Experience

Minimum Experience:

• Minimum 3-5 years relevant senior debtors/credit control experience.
• 3+ years experience in a supervisory capacity.
• Experience in the car rental industry is a necessity.

Minimum Education:

• Matric
• Tertiary qualification in Credit Management or Finance (NQF5+).

Minimum Requirements:

• A Code 08 unendorsed drivers’ license.
• Developed proficiency in MS Excel/Word/Outlook.
• Industry legislative compliance knowledge e.g. relevant application of NCA etc.