Administrator: Claims | Europcar | Bruma at Motus Holdings Limited

Job Outputs:

• Receive and invoice damage and theft claims according to Terms and Conditions pertaining to rental
• Control and effectively manage the amount of un-invoiced claims through invoicing and within prescribed timelines
• Maintenance of claims by ensuring claim completeness before invoicing
• Report on claims related trends and analyzing claims data
• Extract claims reports from Operational core system
• Manage daily reports requested by Management, following up on areas where gaps exist or feedback is required.
• Invoice claims within a reasonable time based on merit and documentation provided
• Invoice claims for rentals, staff, third parties, agencies and external ferriers (outsourced labour companies)
• Manage vehicle write offs and stolen/ hijacked vehicles
• Communicate with branches on outstanding documents and any related disputes/ queries
• Managing adherence to document scanning and storage within specified timeframes
• Assist the Claims Manager with specific duties.
• Identification, understanding and invoicing of claims merits, also where a third party is involved
• Identification, understanding and invoicing of breach related claims, as well as breach claims reporting to Breach committee.

Qualifications and Experience

Minimum Experience

• 2 years car rental and/or claims administrator experience

Minimum Qualification

• NQF level 4 (Matric or equivalent) 

Preferred Qualification

• NQF level 5

Minimum Requirements

• Computer literate with an intermediate level of comfort with Microsoft Excel, Word, Outlook, Impress and OnBase.
• A valid, unendorsed drivers’ license.